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Reviews of Riyadh Marriott Hotel

5 out of 5
Riyadh Marriott Hotel
King Saud Road, Al Wazarat District, Riyadh

Reviews

7.8

Good

Rating 10 - Excellent. 50 out of 142 reviews" "
Rating 8 - Good. 48 out of 142 reviews" "
Rating 6 - Okay. 24 out of 142 reviews" "
Rating 4 - Poor. 9 out of 142 reviews" "
Rating 2 - Terrible. 11 out of 142 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Muhanad

Stayed 4 nights in Dec 2023

6/10 Okay

Scott

Business traveller
Liked: Room comfort
Disliked: Cleanliness, staff & service
Elec went off, brown water via taps in room
The electricity cut out one morning while I was in the lobby. The lights went out and had to go back to room via staff in the service lift. Got back to room on 4th floor and water wasn't running to sink or bath. When the water did return 30 mins later the water was running through brown for 15 mins. In fairness they did offer room service complementary.
Stayed 3 nights in Dec 2023

10/10 Excellent

RIYAD

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
Welcoming staff, spacious and well equipped rooms. Excellent breakfast. Nice lobby
Stayed 2 nights in Dec 2023

4/10 Poor

Marek

Stayed 2 nights in Nov 2023

10/10 Excellent

Younes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 1 night in May 2023

10/10 Excellent

Mariella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel made me feel at home. It is super clean and service-oriented. Housekeeper kept my room clean, and he was always prompt to answer my questions if I needed anything in the room. They are super respectful. I loved my stay! Saudis are such great people! Thank you, Marriott! Professor Mariella Thaning
Stayed 5 nights in Feb 2023

10/10 Excellent

Mohammed

Stayed 1 night in Jan 2023

10/10 Excellent

Azer, Calgary

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and extremely friendly helpful staff! They will go extra mile.however, I have the following concerns. The bath tub is extremely slippery and thus unsafe. Also, I booked this hotel only because it shows that it has swimming pool. To our surprise it is only for men. My wife was really upset. As a Muslim I am aware of country religious traditions, but Marriott seemingly doesn’t respect them! Why not have two separate swimming pools or allocate hours for women to use swimming pool. And, please, state that on your website.
Stayed 5 nights in Nov 2022

10/10 Excellent

Zeyad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels in the area
The stay was very comfort and it was i will book it in future. The place is hearted.
Stayed 1 night in Oct 2022

8/10 Good

badruddin

Stayed 6 nights in Sep 2022

8/10 Good

Antoine

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The central lobby has always impressed me. Room are getting old with a small window. SPA was under maintenance
Stayed 2 nights in Jun 2022
Response from Riyadh Marriott Hotel on Aug 9, 2022
Dear Mr. Antoine, Thank you for reaching out. We do apologize for the inconvenience. Kindly note that the SPA services will be back soon. Best Regards, Riyadh Marriott Hotel

8/10 Good

Belen

Stayed 1 night in May 2022

8/10 Good

expedia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old but good hotel
Good stay
Stayed 2 nights in Jan 2022

10/10 Excellent

Adel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2021

8/10 Good

Majid

Business traveller
Liked: Cleanliness, staff & service
Nice stay
Good stay. Hotel need to make sum parking available
Stayed 2 nights in Dec 2021

6/10 Okay

Houssam

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 2 nights in Nov 2021

2/10 Terrible

Shefaa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful overall
Stayed 1 night in Nov 2021

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't wait for the Business Lounge to open again!
My stay was very comfortable and helped by the efficient and friendly staff. Unfortunately, the Business Lounge was closed due to COVID, which was disappointing, but I was able to order snacks etc from room service.
Stayed 5 nights in Aug 2021
Response from Muin Serhan on Oct 12, 2021
Dear Andrew, Thank you for sharing your comments with us on expedia. We are pleased to read your positive feeddback during your stay with us and will keep noted with your comments. We are also hoping that the MClub will re-open soon. We hope that we may welcome you back again in the future should your travel plans bring you back to Riyadh. Thank you again. Regards, Muin Serhan Cluster General Manager Marriott Riyadh Cluster Hotels

8/10 Good

Liebchen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed Marriott Team Member
I was a bit disappointed that there was no Foot massages available for the female guest. I understand and respect tbe culture, but this is a major hotel chain and yoy're going to have foreign guest who ate die heart Marriott stayer's. I was also disappointed with how long it took to get room service. Lastly I was disappointed there wasn't a couple shops or even a little sundry shop. Hotel decor waa absolutely beautiful! Check in was amazing, but because of the above reasons I will never stay there again
Stayed 2 nights in Jul 2021

8/10 Good

ABDULKADER

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel. Poor restaurants’ choice. Good breakfast
Stayed 1 night in Apr 2021

8/10 Good

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice one
Stayed 1 night in Mar 2021

6/10 Okay

Verified traveller

Stayed 1 night in Feb 2021

10/10 Excellent

Natasha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff superb
Extremely friendly staff who went above and beyond
Stayed 1 night in Mar 2020

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buffet Restaurant
The buffet restaurant had a vast choice of well prepared food.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel Good staff Good hospitality Nice location
Stayed 3 nights in Jan 2020

8/10 Good

Yousuf

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

Abdullah

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

4/10 Poor

Zaid

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confused staff poor service
Checked in late in the evening after long day of work. After a long check in process finally was given a key. Got to the room and it was dirty with someone’s stuff. Poor.
Stayed 1 night in Jul 2019

2/10 Terrible

Bilal

Disliked: Cleanliness, staff & service
Disgusting Smell of Sewage + Horrible Check-in
I booked an Executive Room which is a higher class than standard delux room. Check in was a nightmare. I was told there was no room available for me and that I had to wait. I went and sat in the lobby with no refreshments offered. I didn't think too much of it sat on my laptop and started working on emails. After an hour, a waiter came by and asked if I wanted to order coffee. I realized that I hadn't been taken care of and so much time had passed and I really began to get angry. My room still wasnt available. I went to the "Elite Desk" and complained. They offered no solution so I had to remind them that I had access to the Club Lounge and that they should AT LEAST give me an access card so I could go sit there while a room becomes available. They gave me the access card and I moved there expecting check-in soon. Two hours later I wasn't called and I was tired and exhausted from travel. I was furious now. I went down and made a huge fuss and MAGICALLY a room became available. - DISGUSTING SEWAGE SMELL - The morning of the first day I was getting dressed to leave the room and a HORRIBLE smell of pure sewage came out of the AC vent. I finished getting ready quickly and ran out of the room and complained. They said they would send engineering and fix it. I came back to my room in the evening and there was no smell. The next morning, I was awoken to the same DISGUSTING SMELL. I actually threw up.
Stayed 2 nights in Apr 2019

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This hotel should not be a five star as per the operational co and it’s offered services.
Stayed 1 night in Apr 2019

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2019

6/10 Okay

Sammy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018

2/10 Terrible

Sudhir

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

8/10 Good

maher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

jameela

Liked: Cleanliness, staff & service, room comfort
booking was easy breakfast and airport transport should be free like any five star hotel also internet should be free
Stayed 1 night in Apr 2018

10/10 Excellent

Jon, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay, recommended. Clean rooms and great facilities. Pool was very good
Stayed 7 nights in Mar 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

10/10 Excellent

Harlan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business in Riyadh
Multiple restaurants were available day or night. Room was well appointed, wifi worked great from lobby at the room.
Stayed 4 nights in Dec 2017

8/10 Good

zaki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Safe clean friendly stay
Communication of purchase through hotels.com was not relayed to hotel. Staff and hotel were great 4 star service.
Stayed 3 nights in Nov 2017

8/10 Good

ayub

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2017

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Not a perfect package but satisfaction was met
Not a complete package but customers service are very satisfactory! Needs to improve I believed is the cleanliness...bed linens (hair falls) and customer's approach in the dinning hall (they're not really courteous). Can I recommend this 5 star hotel in Riyadh? Yes. :)
Stayed 1 night in Jun 2017

8/10 Good

Steve, Northampton UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice convenient located hotel
air con didn't work on arrival, after reporting it I was moved to another room as it needed a new part. Well done.
Stayed 3 nights in May 2017

10/10 Excellent

Abdallah, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My 2 day stay
I always use this hotel for my business trips & meetings. Staff are very welcoming and very friendly.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As expected
As expected