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Reviews of Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma

5 out of 5
Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma
Carretera Cancun, Km 27.5 Bahia Petempich, Puerto Morelos, QROO

Reviews

8.6

Excellent

Rating 10 - Excellent. 58 out of 107 reviews" "
Rating 8 - Good. 29 out of 107 reviews" "
Rating 6 - Okay. 11 out of 107 reviews" "
Rating 4 - Poor. 6 out of 107 reviews" "
Rating 2 - Terrible. 3 out of 107 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything from the service to the appearance was amazing about this resort
Stayed 3 nights in Oct 2018
Response from Your Hotel Management on Apr 3, 2020
Dear expedia user Thank you for your kind words and great feedback. It is a pleasure to read about how much you enjoyed your Gourmet Inclusive experience. Splendid experiences should begin from the moment you arrive till the moment you depart and we are happy to hear you encountered just this.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I did not end up staying at the reserved property. The resort was sold and so my reservation was transferred to another resort. The resort itself was nice but the food was very disappointing. I also found out the resort I paid for was more expensive than the resort they transferred me to and no refund was provided to make up the difference.
Stayed 7 nights in Jan 2020
Response from Your Hotel Management Team on Feb 6, 2020
Dear Expedia user Thank you for your recent review, sharing your experiences of your most recent visit to Riviera Maya. Our mission is to make every stay as close to perfection ensuring our guest with the most relaxing experience and we are very sorry if you fell short during your stay with us. Your comments and feedback will help us to perfect the quality of our service and ensure our guests have a luxurious environment to enjoy their vacation experience here in the Caribbean. Thank you once again, your feedback is truly invaluable to us.

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In need of upgrades. Had to switch rooms because shower was emitting horrible sulfur smells that stunk up whole room. Bed mattress had giant hole in it. Room faced a construction site that started at 7:45 every morning. Most staff was very helpful and nice but concierge was unbelievably and shockingly rude and obnoxious. And not just to us. He is in the wrong line of work.
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2019

8/10 Good

Verified traveller

Stayed 5 nights in Sep 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We loved how clean the property was. There was always someone doing maintenance and maintaining the grounds. However, we pitched a swim up room and was advertised as a bar was close by, the bar was completely closed and you could not get a drink. It was advertised that they had 4 eateries, however they were all closed and you could only order or eat at the bar. If you wanted something from a closed restaurant, you could order but only had 2 choices and there were only what the outside bar areas could produce. The ocean was beyond horrific! There was so much seaweed. We understand that they can not control that, but the photos online do not show any seaweed. Once arriving we were told it has been like that for a year. There was a red flag and you were not able to get or utilize the ocean. They then las a list of scheduled events going on through out the day. We tried to attend 2 of them and no one from the staff showed up to make the events happen. Everything we were told and sold on the website was not useable or feasible. We were so upset we left the property as we were not able to do anything, except swim, and that was only for 8 hours a day and on their schedule. Beyond upset and disappointed.
Stayed 4 nights in Sep 2019
Response from Hotel Management on Oct 2, 2019
Dear Expedia User, On behalf of all the staff and the management team, we would like to thank you for sharing your review detailing your most recent experience with us. We appreciate your feedback and kind words; with such comments help us to achieve your expectations. Our mission is to make every stay as close to perfection ensuring our guest with the most relaxing experience. It is very disappointing to hear that your experiences did not live up to expectations. We can assure you that your experiences are not reflective of dining experiences and unique Gourmet Inclusive experience we offer to our guests. Your comments and feedback will help us to perfect the quality of our service and ensure our guests have a luxurious environment to enjoy their vacation experience here in Riviera Maya. Thank you once again, your feedback is truly invaluable to us.

6/10 Okay

Frances, Picayune

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I think it would have been a swim up pool pad if we would have had the two side-by-side because we requested to other room because we didn't get them side-by-side. I feel like they just take my money
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2019
Response from Your Hotel Management on Sep 18, 2019
Thank you for the rate given and for sharing with the community. I’m sure your review will help many with future vacation choices, our mission is to make every stay as close to perfection ensuring our guest with the most relaxing experience. Kind Regards,

10/10 Excellent

BSC

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very well maintained and relaxing. Beautiful views of the ocean and many available cabanas lined the beach. The main pool with a swim up bar was a little small but there is a second one on the other side of the property that was always empty.
Stayed 5 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, great views, good staff. Friendly and clean resort.
Stayed 4 nights in May 2019

8/10 Good

Verified traveller

Business traveller
I like everything view is awesome room service was on time
Stayed 3 nights in May 2019
Response from Guest Services on May 21, 2019
Dear Guest, Thank you so much for your review we Will love to welcoming you back again. Have a great day !!

6/10 Okay

JR, Houston,Tx

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the smaller setting and the amenities, particularly for children. Didn’t like the room at all (I wasn’t even aware does kind of rooms existed in the property) and the food was everything but gourmet. Breakfast buffet was ok but lunch/dinner more like Chillis/Applebees quality
Stayed 3 nights in Apr 2019
Response from Resort Management on May 9, 2019
Dear JR Thank you for the time taken to provide us your review of your recent stay at Azul Beach Resort Riviera Maya, México by Karisma; every comment raised by you it is of utmost importance at the time that we evaluate our hotel and services. It is very disappointing to hear that your experiences did not live up to expectations. We can assure you that your experiences are not reflective of dining experiences and unique Gourmet Inclusive experience we offer to our guests. Your comments and feedback will be used constructively; ensuring we make every stay as close to perfection.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from Guest Services on Apr 15, 2019
Dear Guest, Thank you so much for your lovely rate, we are happy to know you have a great time with us, looking forward to welcoming you soon. kind regards

6/10 Okay

NYC

Liked: Cleanliness, staff & service
Needs to be updated in main entrance , lobby and dining facility
Stayed 3 nights in Apr 2019
Response from Resort Management on Apr 5, 2019
Dear NYC Thank you for your recent review , sharing your experiences of you most recent visit to Azul Beach Resort Riviera Maya, México by Karisma Your comments and feedback will help us to perfect the quality of our service and ensure our guests have a luxurious environment to enjoy their vaction experience here in the Riviera Maya. Thank you once again , your feedback is truly invaluable to us.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great food and beautiful beach! Clean rooms.
Stayed 5 nights in Mar 2019
Response from Guest Services on Apr 1, 2019
Dear expedia user Thank you for such a wonderful review and for sharing your experiences with us. I’m sure your review will help many with future vacation choices. It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. We hope that Azul Beach Resort Riviera Maya, México by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and i have been to many different resorts/ hotels in Mexico over the last 8 years... we've been to 5 star hotels as well as 3.5 stars. This one definitely stood out! #1 thing is service! Customers are really important, and everyone really does their best to accommodate each guest. The food is great! The beach is amazing! They clean every bit of grass on it all day long! We loved it that it was a small resort and everything was conveniently close by! At breakfast and lunch Noel and Antonio were amazing! They always made us feel welcomed! We we're excited to see them every day)! Also on the beach, Perla was great! She always went out of her way on finding daybeds and accommodating our needs! She's very friendly and sweet! These were just a few people that stood out...but overall very many are great to! Its hard to remember everyone's name! The resort is very and i mean VERY kid friendly! Every restaurant has their own kids menu. The beach has a basket full of beach sand toys! We saw they even provide stroller, baby bathtubs, cribs and baby food to families with infants and small babies! This was very unique compared to any other resort we've been to! Over all we really enjoyed our stay and had a great time!
Stayed 10 nights in Mar 2019
Response from Guest Services on Apr 1, 2019
Dear expedia user Thank you for your kind words and great feedback. It is a pleasure to read about how much you enjoyed your Gourmet Inclusive experience. Splendid experiences should begin from the moment you arrive to the moment you depart and we are happy to hear you encountered just this. Thank you again for your review, and I look forward to hosting you here at Azul Beach Resort Riviera Maya, México by Karisma many times more in the future

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2019
Response from Guest Services on Apr 1, 2019
Dear expedia user Thank you for your rate, and I look forward to hosting you here at Azul Beach Resort Riviera Maya, México by Karisma many times more in the future. Have a great Day !!

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the food and service. Not impressed with our room. It was old, dingy and had tiny ants all over. Not cleaned properly though we tipped everyday generously. The room had a old smell to it though we were told our room and pillows would have the scent we picked when checking in.
Stayed 5 nights in Feb 2019
Response from Guest Services on Mar 15, 2019
Dear Guest. Thank you for your comment. we are working hard to identify this incidents and fix all them. Have a great day

10/10 Excellent

Verified traveller

Stayed 7 nights in Jan 2019
Response from Guest Services on Apr 1, 2019
Dear expedia user Thank you for your great feedback. Splendid experiences should begin from the moment you arrive to the moment you depart and we are happy to hear you encountered just this. Thank you again for your rate, and I look forward to hosting you here at Azul Beach Resort Riviera Maya, México by Karisma many times more in the future

10/10 Excellent

Justin, Montreal, ca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect property for a family with small children. We have an 8 month old and a 2.5 year old. Smaller resort, but they absolutely cater to young families (lots of kids pools/activities), nice beach, great food and truly amazing staff. We will certainly go back. Highly recommend this resort!
Stayed 7 nights in Jan 2019
Response from CHIEF CONCIERGE on Feb 11, 2019
Dear Justin Thank you for such a wonderful review and for sharing your experiences with the Expedia community. I’m sure your review will help many with future vacation choices. It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. We hope that Azul Beach Resort Riviera Maya, México by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico.

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small property. Only there 3 nights but staff remembered our preferences after day one. Older property but well maintained. Would stay there again.
Stayed 3 nights in Jan 2019
Response from Mrs. Kathleen on Jan 15, 2019
Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at Azul Beach Resort Riviera Maya, México by Karisma and cannot wait for you to experience another Karisma experience with us. We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2018
Response from Greetings on Jan 15, 2019
Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at Azul Beach Resort Riviera Maya, México by Karisma and cannot wait for you to experience another Karisma experience with us. We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera

8/10 Good

cd, somerset, ma

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here in December, overall I liked the property, it's not too big which is nice, not super crowded when I went. There are several restaurants at the property with a variety of food to choose from. Room was large, bed comfortable and grounds very clean. They also have a really nice spa if you want to take advantage of a massage or other spa like activities. The staff were all very nice as well. This report is great for families, there were a lot of families there with small kids. I have a couple of things that I wanted to point out that were a little odd. 1-Housekeeping-Cleaned the room at some point during the day, then someone came back at like 8 to ask if we needed towels and then someone knocking on the door at 9:30 asking us if we want waters. This happened a couple times. I could not figure out why they didn't just do all this stuff during the day and who comes to someone's room at 9:30? Another day, we were out all day and no one cleaned our room. This time, went to the desk and asked them to have someone clean it (5:pm) went back to the room at like 10 and it was not cleaned. 2-Beach-It's nice but there's a fair amount of seaweed pretty much every day I was there. They do have people raking it and dumping it but it's there. It really was not a huge deal, just mentioning it. The beach itself is soft sand, the swimming area in front was shallow so also good for little kids, they have kayaks if you want to use them.
Stayed 8 nights in Dec 2018
Response from Dear Mr. Cd. on Jan 15, 2019
Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at Azul Beach Resort Riviera Maya, México by Karisma and cannot wait for you to experience another Karisma experience with us. We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2018
Response from Greetings. on Jan 15, 2019
Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at Azul Beach Resort Riviera Maya, México by Karisma and cannot wait for you to experience another Karisma experience with us. We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera

2/10 Terrible

DMoney

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
That it was all inclusive I wanted a private swim up from pool but didn’t get it also the food was no up to par this has been the worst hotel experience I’ve had.
Stayed 3 nights in Dec 2018
Response from Resort Management on Dec 13, 2018
Dear DMoney Thank you for your recent review , sharing your experiences of you most recent visit to Azul Beach Resort Riviera Maya, México by Karisma. Our mission is to make every stay as close to perfection ensuring our guest with the most relaxing experience and we are very sorry if you fell short during your stay with us. Your comments and feedback were shared with the corresponding departament management for their review and to see where immediate improvements could be made. Please do not hesitate to contact customer services directly so your experiences could be addressed directly for satisfactory resolution. Thank you once again , your feedback is truly invaluable to us.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2018
Response from Resort Management on Dec 10, 2018
Dear expedia user Thank you for your recent review , sharing your experiences of you most recent visit to Azul Beach Resort Riviera Maya, México by Karisma Our mission is to make every stay as close to perfection ensuring our guest with the most relaxing experience and we are very sorry if you fell short during your stay with us. your comments and feedback will help us to perfect the quality of our service and ensure our guests have a luxurious environment to enjoy their vaction experience there in the Caribbean. Thank you once again , your feedback is truly invaluable to us.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Loved that this property was small and that ALL staff in all the departments went above and beyond there wasnt anything disappointing. Although I must comment that the taxi fares into the city were a bit much 80.00 US one way for a 20 min cab ride. Not too enticing.
Stayed 7 nights in Nov 2018
Response from Guest Service Manager on Dec 10, 2018
Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at Azul Beach Resort Riviera Maya, México by Karisma and cannot wait for you to experience another Karisma resorts. We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera

10/10 Excellent

Alexandra, Miami, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From the moment you enter the property you’re greeted with smiles, a cold towel to freshen up and Champagne. The property is absolutely immaculate. Before you get your room they give you tiny samples of what you want your room to smell like, the kind of soap you’d like in your room as well as small pillow samples. The restaurants are great. The drinks aren’t as strong as I’d liked them to be but there good nonetheless. They have daily attractions such as: live music, bingo nights, Nickelodeon games by the pool, volleyball tournaments, a circus-which I thought was very nice, and many more things that took place while I was out of the resort exploring Mexico.I did however have a horrific experience with a taxi driver who was supposed to take me to a few places and wait until it was time to take me back to the resort. Instead of waiting he left me stranded at the mall. When I called the resort to see if they could get in touch with him they said that he wasn’t answering his phone nor his car radio. When I got back to the hotel hours later there he was with this silly smile on his face. Not only that he lied and said that I wasn’t where I was supposed to be and he waited for me. Mind you I got there early and not to mention I do have a sense of direction when it comes to a simple mall. Thankfully the manager was there to ease my frustration. The rest of my stay was perfect. I also appreciated the staff for remembering my name. Amazing resort I fully recommend your stay here.
Stayed 3 nights in Nov 2018
Response from Guest Services Manager on Nov 23, 2018
Dear Mrs. Alexandra; Thank you so much for choosing Azul Beach Resort Riviera Maya, México by Karisma for your recent vacation. We understand that we are one of many hotels in the Riviera Maya and truly value you as a loyal guest. we feel very honored to receive your compliments and I thank you for sharing your wonderful review. We have taken your comment about the external taxi service which we will share with the people indicated to make sure we do not pass again It is our goal for each guest to have a memorable experience at Azul Beach Resort Riviera Maya, México by Karisma , so it is a delight to know that you will be returning once again.

4/10 Poor

rebeca

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Azul Beach Riviera Maya on Oct 12, 2018
Hello Can you help us with your comments on this rate please.

10/10 Excellent

AaronDouglas, Atlanta Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Staff was entertaining and allowed a personal experience they all welcomed my family and created a comfort as if it was your own home. Its a smaller resort which is great in this case to feel at home. The entertainment staff went above and beyond to make sure you were comfortable along with the waiter staff they all remember you by name. (Alberto, Joaquin and Diego very kind to the kids) It was a stress free week no worries other than what time do you want to go swimming. the Seaweed this time of year was heavy everyday but the hotel had workers present everyday cleaning and keeping it down to a minimum against nature. ALl day they they worked to keep to a minimum which is appreciated. The beach is a little smaller than others parts of mexico which, again, allows for a more exclusive experience The Food is a 3.5 - 4.0 out of 5 but worth it and will go again.
Stayed 6 nights in Sep 2018
Response from Chief Concierge on Oct 1, 2018
Dear Mr. Douglas. Thank you so much for choosing Azul Beach Resort Riviera Maya, México by Karisma for your recent vacation. We understand that we are one of many hotels in the Riviera Maya and truly value your visit. we feel very honored to receive your compliments and I thank you for sharing your wonderful review on Expedia. It is our goal for each guest to have a memorable experience at Azul Beach Resort Riviera Maya, México by Karisma , so it is a delight to know that you enjoyed your stay. Best regards

10/10 Excellent

Kristi, Oklahoma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved the Azul Beach Resort for so many reasons. The staff were so kind, the size of the property was just right for us, and our daughter loved the kids club.
Stayed 4 nights in Aug 2018
Response from Resort Management on Sep 18, 2018
Dear Kristi, Thank you for taking your time to share your recent stay experiences with us. We´re very happy to know that you had a great time in our resort and your daughter was enjoying Azulitos. We hope you have the honor to host your next family vacation very soon.

10/10 Excellent

Patricia, Riverside, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great. From check in till checked out. The staff is extraordinary . Every employee goes far and beyond to make your stay wonderful.
Stayed 4 nights in Aug 2018
Response from Resort Management on Sep 18, 2018
Thank you for taking your time and sharing your recent experiences with us. We are happy to hear you had a wonderful stay during your holiday and will be waiting for your return very soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is an amazing place to visit! The service is excellent! I will definitely go back.
Stayed 6 nights in Aug 2018
Response from Resort Management on Sep 18, 2018
Thank you for taking your time to share your recent experiences and kind words. We will be waiting for your next visit to keep exceeding your expectations !

10/10 Excellent

Rob, Dallas, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful facility, excellent food/drinks and a super friendly staff. (Ulysses, Evelyn, Jonathan, Joan, Antonio, just to name a few.) Only downfall was swimming, seaweed issues that was not in anyone's control. They worked extremely hard to clear it out but that was not humanly possibly.
Stayed 3 nights in Jul 2018
Response from General Manager on Jul 24, 2018
Dear Rob, thank you, it is always very rewarding to read the comments and feedback from our guests. We truly appreciate your recent visit and hope that you will return again very soon. Best regards,

6/10 Okay

S, houston TX

Liked: Staff & service
Disliked: Property conditions & facilities
Azul beach riviera maya
We had stayed at the Azulejo resort 2 nights for a wedding. Hotel lobby outside and very hot. Resort has 2 sides: villas with old villas, my opinion maybe 3 star accommodation. Bathroom very small. Shower floor VERY slippery. AC unit got stuck to a 25 Celsius degree. Could not turn it off, or change temperature. Called front office about it. They said that will send a technician immediately,, but we left after 2 days and the AC was not repaired. The vanity was very small, round and the faucet over the vanity made it hard to wash.....I would definitely not go back. The other side of resort I was shown during a travel presentation only. That was very nice and I would say 4 stars. It had swim up pools. I had paid about $ 500/night all inclusive but got the ugly, dark, small bathroom room. The bed was comfortable. The restaurants good, but the breakfast Blue place had no AC or fans. Very hot, humid.....we dinned at the Latin and everything was good,food and service. And AC worked well :). Overall I am very disappointed with the resort part that we were offered. Workers were nice, respectful, and kept the landscape very clean. Oh. The swimming pools are clean but on a small size. We did not go in any excursions. Couldn’t wait to get out of there. Resort is very secluded. Rivera Maya is about 20 min. From Cancún. We had 3 nights booked in Cancun hotel Krystal Grand hotel. This hotel and experience At Krystal IT WAS BEAUTIFUL! I will never go back to Azul Riviera Maya
Stayed 2 nights in Jul 2018
Response from Your hotel management team on Jul 7, 2018
Dear S On behalf of the all staff and the management team at Azul Beach Resort Riviera Maya a Gourmet All Inclusive by Karisma we would like to thank you for sharing your review detailing your most recent experience with us. We appreciate your feedback and kind words; with such comments help us to achieve your expectations. We are truly very sorry for what seems to have been a disappointing stay mentioning the disappointment with the room assignment and if there were inconvenience with the Air conditioning. Your comments have been discussed in great detail in order to identify where immediate improvements can be made to perfect our experience. At this moment we want to thank you for the positive feedback about the food and service received at the restaurant. We hope to have the opportunity to welcome you once again at our Azul Beach Resort Riviera Maya in the future. Warmest regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018
Response from General Manager on Jun 9, 2018
We hope to welcome you once again at Azul Beach Resort Riviera Maya by Karisma.

10/10 Excellent

Angela, Rhode Island

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was our second time here at this resort and all I can say is excellente! From the staff to the accommodations, the food and the atmosphere you feel like you are royalty! Alain, Marco , Jessica, Ciealo (I love you I love you) I guarantee you will not be disappointed
Stayed 5 nights in May 2018
Response from General Management on May 15, 2018
Thank you for your review and for sharing your experiences with us. It is a pleasure to know that you enjoyed your vacations. We hope that Azul Beach Resort Riviera Maya, will be your preferred resort for your next visit to the Riviera Maya and Mexico.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely fabulous food and service. Great place for a family with small children.
Stayed 7 nights in Apr 2018
Response from General Management on May 1, 2018
Thank you so much for choosing Azul Beach Resort Riviera Maya, for your recent vacation. We truly look forward to welcome you back in a near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
This resort is excellent for families. They have all of the amenities that you need for a baby for toddler. The service was excellent and everyone on the staff was very polite and friendly. The food and drinks were also better than most of the adults only all inclusive resorts was have stayed at. The only negative was that they were doing construction in the room next to ours. It was very loud and our 8 month old couldn't nap. Then they used some sort of very strong glue that had a horrible odor and we had to change rooms. Would request a room that isn't near any construction.
Response from NL on Apr 24, 2018
Thank you for your recent review , sharing your experiences of your visit to our resort. Your comments and feedback are very important for us and will help us to improve the quality of our service. We hope to have the honor of hosting your stay once again in future. Kind Regards, Noe Landa General Manager Azul Beach Resort Riviera Maya gm@azulbeachresort.com

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family resort
Wonderful facility and staff for young families or grandparents with grandchildren.
Stayed 1 night in Apr 2018
Response from NL on Apr 24, 2018
Thank you for your recent review, we truly value the time taken to share you experience. We hope to you see again very soon at Azul Beach Resort Riviera Maya. Best regards, Noe Landa General Manager gm@azulbeachresort.com

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grear resort to take children under 10 years old. Food, drinks and activites are excellent.
Stayed 5 nights in Mar 2018
Response from NL on Apr 24, 2018
Thank you for your review of your stay at Azul Beach Resort Riviera Maya, it was a pleasure to host your vacation. We look forward to your next visit to our resort. Best regards, Noe Landa General Manager gm@azulbeachresort.com

8/10 Good

samar, edmonton, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice resort, very friendly staff, good for familie
Our stay could be better if beach was cleaner. Due to storm, there was too much weed on beach. Staff tried to clean it but it was the biggest disappointment
Stayed 4 nights in Mar 2018
Response from NL on Apr 24, 2018
Dear Samar, Thank you for your recent visit to the Azul Beach Resort Riviera Maya and the feedback you’ve shared. We sincerely apologize for the inconvenience you have experience during your stay at our resort. We hope to have the honor of hosting your stay once again in the near future. Best regards, Noe Landa General Manager gm@azulbeachresort.com

10/10 Excellent

Ken, Long Island, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, great staff and service
Really enjoyed our stay except for the sales pitch to join their vacation program. They were very persistent trying to get me to listen to their pitch. Other then that we had a great time and plan on returning for another stay.
Stayed 7 nights in Nov 2017
Response from Hotel Manager on Dec 12, 2017
Dear Ken, Thank you for your feedback and for sharing the experiences of your recent stay. It was a pleasure to host your holiday. We apologize the inconvenience with our Vacation Club, this will assist us to ensure we maintain focused on providing only the very best to our guests. Best regards, Javier Martinez Hotel Manager gm@azulbeachresort.com

8/10 Good

Tipchaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff
Overall a very nice stay. Excellent attentive staff. Beach not nearly as nice as in official photos.
Stayed 4 nights in Nov 2017
Response from Hotel Management on Jan 25, 2018
Thank you for your review, we are looking forward to hosting your holidays once more.

6/10 Okay

Asal, Houston, TX

Liked: Cleanliness, staff & service, property conditions & facilities
Decent all-inclusive
Pros: 1. Hotel has private beach 2. Cabanas are luxurious and big 3. The waitresses/bartenders/beach staff are incredibly friendly - gives the hotel a more personal feel because they remember your name and will go above and beyond to help with what they can 4. Lots of restaurant/food options - most of them are delicious Cons: 1. You only get to use the cabanas ONCE during your entire stay. I didn't at first believe the reviews that mentioned this, but it's a thing. On the other days of your vacation, you have to wait until 11am when someone else cancels their cabana or use the beach chairs that are first-come-first-serve. 2. Things not included in all-inclusive: premium alcohols and premium wines - these really bugs me because all-inclusive minus the best quality things doesn't count as all inclusive to me. 3. We were bombarded with offers of dinner on the beach, paying to be part of a membership for the Karisma brand, spa services, etc. It was relentless. Every day without fail, a member of the staff would find you and for 5 minutes try to convince you to pay extra for something. It isn't the staff's fault, it's the hotel's fault for making the staff do it. 4. They have live music very often (which is technically a pro), but if your room is in the main area, then you will hear it until it stops (11pm)
Stayed 4 nights in Oct 2017
Response from Javier Martinez Resort Manager on Oct 23, 2017
Thank you for the time to provide to us, your kind words feedback about the recent experience of your stay with us. Every word of yours helps to improve achieving your expectations to surpass last experience on your next visit to our facilities.

8/10 Good

Okay, United States

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Resort but Could Have a Few Improvements
This is a very nice resort - however, there are some things that could be improved. One of the most disappointing aspects of this visit was that before arriving I thought that tips were included in the price we paid, but a couple days into our stay we realized that tips were highly needed and pretty much expected by the staff. In fact, we felt almost guilted into forking out more cash for everything in order to get more attention. The only good thing about this was that the front desk had change for American $ so that we could easily get more. I wish the resort paid its employees better and restricted tipping because we spent way more money than we anticipated, in fact they are lucky we had enough cash at all. Another thing to note, they did ask when we arrived to each restaurant if we had food allergies which is great! But the level of cautiousness completely depended on the knowledge/zealousness of the waiter. I had to continually ask (most of the time) to each waiter if every item had my allergen or not. Sometimes I still had a breakout and sometimes I didn’t. It was hit or miss. I did have one waiter ask me if I was really allergic or did I just not like my allergen..really!So that part of my stay I knew would be challenging, but that also led me to feeling like I needed to tip more. The grounds were BEAUTIFUL & the spa was very nice. If it hadn’t cost so much we would have done more there. Our bed was super comfortable, but we did notice a few things that need repair
Stayed 11 nights in Oct 2017
Response from Hotel Manager on Feb 26, 2018
Dear guest, Thank your for your review. We are glad to hear that overall your experience was positive. We apologizefor the several things throughout your stay did not meet your expectations. Again, thank you for your feedback. We hope to welcome you back to the hotel in the near future. Javier Martinez Hotel Manager

10/10 Excellent

Ron, Western Massachusetts

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best vacation ever
The trip we had in Mexico was the best vacation ever. The staff were extremely helpful and courteous. They went out of there way to insure we were taken care of. The cabanas by the beach were great as we were able to jump in the water at our leisure or just relax in the shade.
Stayed 4 nights in Sep 2017
Response from Hotel Manager on Sep 22, 2017
Dear guest, Thank you for your positive comments, I am glad to read that you enjoyed your vacations at Azul Beach Resort Riviera Maya. We look forward to welcome you again in a near future. Warm Regards, Javier Martinez Hotel Manager

8/10 Good

Kahai, Oregon

Liked: Cleanliness, room comfort
Great all inclusive experience
I was leary of the all inclusive experience but was pleasantly surprised. This hotel is infact a boutique property. The food beat expectations as it was truely amazing. I expected a certain all inclusive cliental but found the majority of guests were classy and respectful. The hotel was nice but it is showing some signs of poor maintenance. Service was mostly good short of a few bad apples. I will return to a Karisma property with my family in the near future.
Stayed 7 nights in Aug 2017
Response from Hotel Manager on Oct 25, 2017
Dear Kahai, Thank you for your review. We also appreciate that you mention those areas that need more attention. Again, many thanks for your feedback. We look forward to welcome you again in a near future. Kind regards, Javier Martinez Hotel Manager

10/10 Excellent

Nancy, Minneapolis, MN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Family Resort
Everything about this resort is family friendly. Food choices, staff friendliness, crying/screaming children, bartenders, etc. The swim-up suites are absolutely a must if you have kids that are ready for the pool all of the time. Safe for the little ones too. Did I mention the food - adult choices are definitely gourmet. The fresh lobster was well worth the up charge. The best we have ever had. The resort is small enough to get around easily and large enough to get a variety each day. We will definitely come back.
Response from Ho on Oct 23, 2017
Dear Nancy, Thank you, it is always very rewarding to read the comments and feedback from our valued guests. We do our best to provide all our guests with a unique vacation experience where families and couples like can enjoy superior quality and Gourmet Cuisine in a relaxing, beachfront environment. We are thrilled to hear that your family enjoyed our Azul Beach Resort Riviera Maya and we hope to see you again very soon. Kind regards, Javier Martinez Hotel Manager

10/10 Excellent

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Everything was perfect, unless the fact that there is nothing around (the hotel is pretty isolated) and the fact that this is a very, very family friendly resort. As a couple, you want/need some quiet moments sometimes... but again, overall, great hotel, very clean, the service and the food were very good! People at the restaurants were sooo friendly and accomodating. This country deserves to be visited!
Dear Chrirstophe, Thank you for your review of your experience with us, we appreciate that you have taken the time to share your comments with future travelers and guests. It was a pleasure to host you holiday and we look forward to your next visit. Best Regards, Javier Martinez Hotel Manager