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Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma – Avis

5 out of 5
Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma
Carretera Cancun, Km 27.5 Bahia Petempich, Puerto Morelos, QROO

Avis

8,6

Excellent

Note de 10 – Excellent, d’après 58 avis sur 107." "
Note de 8 – Bien, d’après 29 avis sur 107." "
Note de 6 – Acceptable, d’après 11 avis sur 107." "
Note de 4 – Médiocre, d’après 6 avis sur 107." "
Note de 2 – Terrible, d’après 3 avis sur 107." "

9,2/10

Propreté

9,0/10

Service et personnel

8,2/10

Commodités

8,8/10

État et installations de l’hébergement

Avis

10/10 – Excellent

Voyageur vérifié

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything from the service to the appearance was amazing about this resort
Séjour de 3 nuits en octobre 2018
Your Hotel Management a répondu le 3 avr. 2020
Dear expedia user Thank you for your kind words and great feedback. It is a pleasure to read about how much you enjoyed your Gourmet Inclusive experience. Splendid experiences should begin from the moment you arrive till the moment you depart and we are happy to hear you encountered just this.

4/10 – Médiocre

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I did not end up staying at the reserved property. The resort was sold and so my reservation was transferred to another resort. The resort itself was nice but the food was very disappointing. I also found out the resort I paid for was more expensive than the resort they transferred me to and no refund was provided to make up the difference.
Séjour de 7 nuits en janvier 2020
Your Hotel Management Team a répondu le 6 févr. 2020
Dear Expedia user Thank you for your recent review, sharing your experiences of your most recent visit to Riviera Maya. Our mission is to make every stay as close to perfection ensuring our guest with the most relaxing experience and we are very sorry if you fell short during your stay with us. Your comments and feedback will help us to perfect the quality of our service and ensure our guests have a luxurious environment to enjoy their vacation experience here in the Caribbean. Thank you once again, your feedback is truly invaluable to us.

4/10 – Médiocre

Voyageur vérifié

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
In need of upgrades. Had to switch rooms because shower was emitting horrible sulfur smells that stunk up whole room. Bed mattress had giant hole in it. Room faced a construction site that started at 7:45 every morning. Most staff was very helpful and nice but concierge was unbelievably and shockingly rude and obnoxious. And not just to us. He is in the wrong line of work.
Séjour de 4 nuits en décembre 2019

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 7 nuits en janvier 2019

8/10 – Bien

Voyageur vérifié

Séjour de 5 nuits en septembre 2019

2/10 – Terrible

Voyageur vérifié

Points forts : Propreté
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
We loved how clean the property was. There was always someone doing maintenance and maintaining the grounds. However, we pitched a swim up room and was advertised as a bar was close by, the bar was completely closed and you could not get a drink. It was advertised that they had 4 eateries, however they were all closed and you could only order or eat at the bar. If you wanted something from a closed restaurant, you could order but only had 2 choices and there were only what the outside bar areas could produce. The ocean was beyond horrific! There was so much seaweed. We understand that they can not control that, but the photos online do not show any seaweed. Once arriving we were told it has been like that for a year. There was a red flag and you were not able to get or utilize the ocean. They then las a list of scheduled events going on through out the day. We tried to attend 2 of them and no one from the staff showed up to make the events happen. Everything we were told and sold on the website was not useable or feasible. We were so upset we left the property as we were not able to do anything, except swim, and that was only for 8 hours a day and on their schedule. Beyond upset and disappointed.
Séjour de 4 nuits en septembre 2019
Hotel Management a répondu le 2 oct. 2019
Dear Expedia User, On behalf of all the staff and the management team, we would like to thank you for sharing your review detailing your most recent experience with us. We appreciate your feedback and kind words; with such comments help us to achieve your expectations. Our mission is to make every stay as close to perfection ensuring our guest with the most relaxing experience. It is very disappointing to hear that your experiences did not live up to expectations. We can assure you that your experiences are not reflective of dining experiences and unique Gourmet Inclusive experience we offer to our guests. Your comments and feedback will help us to perfect the quality of our service and ensure our guests have a luxurious environment to enjoy their vacation experience here in Riviera Maya. Thank you once again, your feedback is truly invaluable to us.

6/10 – Acceptable

Frances, Picayune

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I think it would have been a swim up pool pad if we would have had the two side-by-side because we requested to other room because we didn't get them side-by-side. I feel like they just take my money
Séjour de 3 nuits en septembre 2019

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 4 nuits en juillet 2019
Your Hotel Management a répondu le 18 sept. 2019
Thank you for the rate given and for sharing with the community. I’m sure your review will help many with future vacation choices, our mission is to make every stay as close to perfection ensuring our guest with the most relaxing experience. Kind Regards,

10/10 – Excellent

BSC

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property was very well maintained and relaxing. Beautiful views of the ocean and many available cabanas lined the beach. The main pool with a swim up bar was a little small but there is a second one on the other side of the property that was always empty.
Séjour de 5 nuits en juin 2019

10/10 – Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful room, great views, good staff. Friendly and clean resort.
Séjour de 4 nuits en mai 2019

8/10 – Bien

Voyageur vérifié

Voyage d’affaires
I like everything view is awesome room service was on time
Séjour de 3 nuits en mai 2019
Guest Services a répondu le 21 mai 2019
Dear Guest, Thank you so much for your review we Will love to welcoming you back again. Have a great day !!

6/10 – Acceptable

JR, Houston,Tx

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Loved the smaller setting and the amenities, particularly for children. Didn’t like the room at all (I wasn’t even aware does kind of rooms existed in the property) and the food was everything but gourmet. Breakfast buffet was ok but lunch/dinner more like Chillis/Applebees quality
Séjour de 3 nuits en avril 2019
Resort Management a répondu le 9 mai 2019
Dear JR Thank you for the time taken to provide us your review of your recent stay at Azul Beach Resort Riviera Maya, México by Karisma; every comment raised by you it is of utmost importance at the time that we evaluate our hotel and services. It is very disappointing to hear that your experiences did not live up to expectations. We can assure you that your experiences are not reflective of dining experiences and unique Gourmet Inclusive experience we offer to our guests. Your comments and feedback will be used constructively; ensuring we make every stay as close to perfection.

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 3 nuits en avril 2019
Guest Services a répondu le 15 avr. 2019
Dear Guest, Thank you so much for your lovely rate, we are happy to know you have a great time with us, looking forward to welcoming you soon. kind regards

6/10 – Acceptable

NYC

Points forts : Propreté, service et personnel
Needs to be updated in main entrance , lobby and dining facility
Séjour de 3 nuits en avril 2019
Resort Management a répondu le 5 avr. 2019
Dear NYC Thank you for your recent review , sharing your experiences of you most recent visit to Azul Beach Resort Riviera Maya, México by Karisma Your comments and feedback will help us to perfect the quality of our service and ensure our guests have a luxurious environment to enjoy their vaction experience here in the Riviera Maya. Thank you once again , your feedback is truly invaluable to us.

10/10 – Excellent

Voyageur vérifié

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Friendly staff, great food and beautiful beach! Clean rooms.
Séjour de 5 nuits en mars 2019
Guest Services a répondu le 1 avr. 2019
Dear expedia user Thank you for such a wonderful review and for sharing your experiences with us. I’m sure your review will help many with future vacation choices. It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. We hope that Azul Beach Resort Riviera Maya, México by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico.

10/10 – Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
My family and i have been to many different resorts/ hotels in Mexico over the last 8 years... we've been to 5 star hotels as well as 3.5 stars. This one definitely stood out! #1 thing is service! Customers are really important, and everyone really does their best to accommodate each guest. The food is great! The beach is amazing! They clean every bit of grass on it all day long! We loved it that it was a small resort and everything was conveniently close by! At breakfast and lunch Noel and Antonio were amazing! They always made us feel welcomed! We we're excited to see them every day)! Also on the beach, Perla was great! She always went out of her way on finding daybeds and accommodating our needs! She's very friendly and sweet! These were just a few people that stood out...but overall very many are great to! Its hard to remember everyone's name! The resort is very and i mean VERY kid friendly! Every restaurant has their own kids menu. The beach has a basket full of beach sand toys! We saw they even provide stroller, baby bathtubs, cribs and baby food to families with infants and small babies! This was very unique compared to any other resort we've been to! Over all we really enjoyed our stay and had a great time!
Séjour de 10 nuits en mars 2019
Guest Services a répondu le 1 avr. 2019
Dear expedia user Thank you for your kind words and great feedback. It is a pleasure to read about how much you enjoyed your Gourmet Inclusive experience. Splendid experiences should begin from the moment you arrive to the moment you depart and we are happy to hear you encountered just this. Thank you again for your review, and I look forward to hosting you here at Azul Beach Resort Riviera Maya, México by Karisma many times more in the future

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 7 nuits en mars 2019
Guest Services a répondu le 1 avr. 2019
Dear expedia user Thank you for your rate, and I look forward to hosting you here at Azul Beach Resort Riviera Maya, México by Karisma many times more in the future. Have a great Day !!

8/10 – Bien

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Loved the food and service. Not impressed with our room. It was old, dingy and had tiny ants all over. Not cleaned properly though we tipped everyday generously. The room had a old smell to it though we were told our room and pillows would have the scent we picked when checking in.
Séjour de 5 nuits en février 2019
Guest Services a répondu le 15 mars 2019
Dear Guest. Thank you for your comment. we are working hard to identify this incidents and fix all them. Have a great day

10/10 – Excellent

Voyageur vérifié

Séjour de 7 nuits en janvier 2019
Guest Services a répondu le 1 avr. 2019
Dear expedia user Thank you for your great feedback. Splendid experiences should begin from the moment you arrive to the moment you depart and we are happy to hear you encountered just this. Thank you again for your rate, and I look forward to hosting you here at Azul Beach Resort Riviera Maya, México by Karisma many times more in the future

10/10 – Excellent

Justin, Montreal, ca

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Perfect property for a family with small children. We have an 8 month old and a 2.5 year old. Smaller resort, but they absolutely cater to young families (lots of kids pools/activities), nice beach, great food and truly amazing staff. We will certainly go back. Highly recommend this resort!
Séjour de 7 nuits en janvier 2019
CHIEF CONCIERGE a répondu le 11 févr. 2019
Dear Justin Thank you for such a wonderful review and for sharing your experiences with the Expedia community. I’m sure your review will help many with future vacation choices. It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. We hope that Azul Beach Resort Riviera Maya, México by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico.

8/10 – Bien

Kathleen

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Small property. Only there 3 nights but staff remembered our preferences after day one. Older property but well maintained. Would stay there again.
Séjour de 3 nuits en janvier 2019
Mrs. Kathleen a répondu le 15 janv. 2019
Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at Azul Beach Resort Riviera Maya, México by Karisma and cannot wait for you to experience another Karisma experience with us. We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 6 nuits en décembre 2018
Greetings a répondu le 15 janv. 2019
Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at Azul Beach Resort Riviera Maya, México by Karisma and cannot wait for you to experience another Karisma experience with us. We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera

8/10 – Bien

cd, somerset, ma

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Stayed here in December, overall I liked the property, it's not too big which is nice, not super crowded when I went. There are several restaurants at the property with a variety of food to choose from. Room was large, bed comfortable and grounds very clean. They also have a really nice spa if you want to take advantage of a massage or other spa like activities. The staff were all very nice as well. This report is great for families, there were a lot of families there with small kids. I have a couple of things that I wanted to point out that were a little odd. 1-Housekeeping-Cleaned the room at some point during the day, then someone came back at like 8 to ask if we needed towels and then someone knocking on the door at 9:30 asking us if we want waters. This happened a couple times. I could not figure out why they didn't just do all this stuff during the day and who comes to someone's room at 9:30? Another day, we were out all day and no one cleaned our room. This time, went to the desk and asked them to have someone clean it (5:pm) went back to the room at like 10 and it was not cleaned. 2-Beach-It's nice but there's a fair amount of seaweed pretty much every day I was there. They do have people raking it and dumping it but it's there. It really was not a huge deal, just mentioning it. The beach itself is soft sand, the swimming area in front was shallow so also good for little kids, they have kayaks if you want to use them.
Séjour de 8 nuits en décembre 2018
Dear Mr. Cd. a répondu le 15 janv. 2019
Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at Azul Beach Resort Riviera Maya, México by Karisma and cannot wait for you to experience another Karisma experience with us. We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 5 nuits en décembre 2018
Greetings. a répondu le 15 janv. 2019
Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at Azul Beach Resort Riviera Maya, México by Karisma and cannot wait for you to experience another Karisma experience with us. We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera

2/10 – Terrible

DMoney

Voyage de couple, Voyage d’affaires
Points faibles : État et installations de l’hébergement
That it was all inclusive I wanted a private swim up from pool but didn’t get it also the food was no up to par this has been the worst hotel experience I’ve had.
Séjour de 3 nuits en décembre 2018
Resort Management a répondu le 13 déc. 2018
Dear DMoney Thank you for your recent review , sharing your experiences of you most recent visit to Azul Beach Resort Riviera Maya, México by Karisma. Our mission is to make every stay as close to perfection ensuring our guest with the most relaxing experience and we are very sorry if you fell short during your stay with us. Your comments and feedback were shared with the corresponding departament management for their review and to see where immediate improvements could be made. Please do not hesitate to contact customer services directly so your experiences could be addressed directly for satisfactory resolution. Thank you once again , your feedback is truly invaluable to us.

6/10 – Acceptable

Voyageur vérifié

Points forts : Propreté, service et personnel
Séjour de 2 nuits en décembre 2018
Resort Management a répondu le 10 déc. 2018
Dear expedia user Thank you for your recent review , sharing your experiences of you most recent visit to Azul Beach Resort Riviera Maya, México by Karisma Our mission is to make every stay as close to perfection ensuring our guest with the most relaxing experience and we are very sorry if you fell short during your stay with us. your comments and feedback will help us to perfect the quality of our service and ensure our guests have a luxurious environment to enjoy their vaction experience there in the Caribbean. Thank you once again , your feedback is truly invaluable to us.

10/10 – Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage de couple, Voyage en groupe
Points forts : Propreté, commodités et état et installations de l’hébergement.
Loved that this property was small and that ALL staff in all the departments went above and beyond there wasnt anything disappointing. Although I must comment that the taxi fares into the city were a bit much 80.00 US one way for a 20 min cab ride. Not too enticing.
Séjour de 7 nuits en novembre 2018
Guest Service Manager a répondu le 10 déc. 2018
Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at Azul Beach Resort Riviera Maya, México by Karisma and cannot wait for you to experience another Karisma resorts. We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera

10/10 – Excellent

Alexandra, Miami, FL

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
From the moment you enter the property you’re greeted with smiles, a cold towel to freshen up and Champagne. The property is absolutely immaculate. Before you get your room they give you tiny samples of what you want your room to smell like, the kind of soap you’d like in your room as well as small pillow samples. The restaurants are great. The drinks aren’t as strong as I’d liked them to be but there good nonetheless. They have daily attractions such as: live music, bingo nights, Nickelodeon games by the pool, volleyball tournaments, a circus-which I thought was very nice, and many more things that took place while I was out of the resort exploring Mexico.I did however have a horrific experience with a taxi driver who was supposed to take me to a few places and wait until it was time to take me back to the resort. Instead of waiting he left me stranded at the mall. When I called the resort to see if they could get in touch with him they said that he wasn’t answering his phone nor his car radio. When I got back to the hotel hours later there he was with this silly smile on his face. Not only that he lied and said that I wasn’t where I was supposed to be and he waited for me. Mind you I got there early and not to mention I do have a sense of direction when it comes to a simple mall. Thankfully the manager was there to ease my frustration. The rest of my stay was perfect. I also appreciated the staff for remembering my name. Amazing resort I fully recommend your stay here.
Séjour de 3 nuits en novembre 2018
Guest Services Manager a répondu le 23 nov. 2018
Dear Mrs. Alexandra; Thank you so much for choosing Azul Beach Resort Riviera Maya, México by Karisma for your recent vacation. We understand that we are one of many hotels in the Riviera Maya and truly value you as a loyal guest. we feel very honored to receive your compliments and I thank you for sharing your wonderful review. We have taken your comment about the external taxi service which we will share with the people indicated to make sure we do not pass again It is our goal for each guest to have a memorable experience at Azul Beach Resort Riviera Maya, México by Karisma , so it is a delight to know that you will be returning once again.

4/10 – Médiocre

rebeca

Points forts : Service et personnel
Points faibles : État et installations de l’hébergement, confort de la chambre
Séjour de 3 nuits en octobre 2018
Azul Beach Riviera Maya a répondu le 12 oct. 2018
Hello Can you help us with your comments on this rate please.

10/10 – Excellent

AaronDouglas, Atlanta Georgia

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
The Staff was entertaining and allowed a personal experience they all welcomed my family and created a comfort as if it was your own home. Its a smaller resort which is great in this case to feel at home. The entertainment staff went above and beyond to make sure you were comfortable along with the waiter staff they all remember you by name. (Alberto, Joaquin and Diego very kind to the kids) It was a stress free week no worries other than what time do you want to go swimming. the Seaweed this time of year was heavy everyday but the hotel had workers present everyday cleaning and keeping it down to a minimum against nature. ALl day they they worked to keep to a minimum which is appreciated. The beach is a little smaller than others parts of mexico which, again, allows for a more exclusive experience The Food is a 3.5 - 4.0 out of 5 but worth it and will go again.
Séjour de 6 nuits en septembre 2018
Chief Concierge a répondu le 1 oct. 2018
Dear Mr. Douglas. Thank you so much for choosing Azul Beach Resort Riviera Maya, México by Karisma for your recent vacation. We understand that we are one of many hotels in the Riviera Maya and truly value your visit. we feel very honored to receive your compliments and I thank you for sharing your wonderful review on Expedia. It is our goal for each guest to have a memorable experience at Azul Beach Resort Riviera Maya, México by Karisma , so it is a delight to know that you enjoyed your stay. Best regards

10/10 – Excellent

Kristi, Oklahoma

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
We loved the Azul Beach Resort for so many reasons. The staff were so kind, the size of the property was just right for us, and our daughter loved the kids club.
Séjour de 4 nuits en août 2018
Resort Management a répondu le 18 sept. 2018
Dear Kristi, Thank you for taking your time to share your recent stay experiences with us. We´re very happy to know that you had a great time in our resort and your daughter was enjoying Azulitos. We hope you have the honor to host your next family vacation very soon.

10/10 – Excellent

Patricia, Riverside, California

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Everything was great. From check in till checked out. The staff is extraordinary . Every employee goes far and beyond to make your stay wonderful.
Séjour de 4 nuits en août 2018
Resort Management a répondu le 18 sept. 2018
Thank you for taking your time and sharing your recent experiences with us. We are happy to hear you had a wonderful stay during your holiday and will be waiting for your return very soon.

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
This is an amazing place to visit! The service is excellent! I will definitely go back.
Séjour de 6 nuits en août 2018
Resort Management a répondu le 18 sept. 2018
Thank you for taking your time to share your recent experiences and kind words. We will be waiting for your next visit to keep exceeding your expectations !

8/10 – Bien

Roy

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Barnas paradis
Eksotisk og flott familie hotell med all incusive, 4 restauranter og ett par barer på området, samt barnas paradis. Is og pannekake kiosken. Fine fellesområder med flere bassenger. Det er litt liten kapasitet på solstoler både rundt bassenget og på stranden, hvilket innebærer at du må tidlig opp for å sikre deg en solseng. Mye aktiviteter for både voksne og barn om du ønsker å delta på dette. Bra trimrom og en fin spaavdeling. prisene på spabehandlinger er dyrt og i flere tilfeller dyrere enn du er vant til fra Norge.
Séjour de 4 nuits en juillet 2018
Hotel Management a répondu le 14 août 2018
On behalf of the all staff and the management team at Azul Beach Resort Riviera Maya by Karisma we would like to thank you for sharing your review detailing your most recent experience with us. We appreciate your feedback and kind words; with such comments help us to achieve your expectations and hope to host your next stay with us soon.

10/10 – Excellent

Rob, Dallas, TX

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Beautiful facility, excellent food/drinks and a super friendly staff. (Ulysses, Evelyn, Jonathan, Joan, Antonio, just to name a few.) Only downfall was swimming, seaweed issues that was not in anyone's control. They worked extremely hard to clear it out but that was not humanly possibly.
Séjour de 3 nuits en juillet 2018
General Manager a répondu le 24 juill. 2018
Dear Rob, thank you, it is always very rewarding to read the comments and feedback from our guests. We truly appreciate your recent visit and hope that you will return again very soon. Best regards,

6/10 – Acceptable

S, houston TX

Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Azul beach riviera maya
We had stayed at the Azulejo resort 2 nights for a wedding. Hotel lobby outside and very hot. Resort has 2 sides: villas with old villas, my opinion maybe 3 star accommodation. Bathroom very small. Shower floor VERY slippery. AC unit got stuck to a 25 Celsius degree. Could not turn it off, or change temperature. Called front office about it. They said that will send a technician immediately,, but we left after 2 days and the AC was not repaired. The vanity was very small, round and the faucet over the vanity made it hard to wash.....I would definitely not go back. The other side of resort I was shown during a travel presentation only. That was very nice and I would say 4 stars. It had swim up pools. I had paid about $ 500/night all inclusive but got the ugly, dark, small bathroom room. The bed was comfortable. The restaurants good, but the breakfast Blue place had no AC or fans. Very hot, humid.....we dinned at the Latin and everything was good,food and service. And AC worked well :). Overall I am very disappointed with the resort part that we were offered. Workers were nice, respectful, and kept the landscape very clean. Oh. The swimming pools are clean but on a small size. We did not go in any excursions. Couldn’t wait to get out of there. Resort is very secluded. Rivera Maya is about 20 min. From Cancún. We had 3 nights booked in Cancun hotel Krystal Grand hotel. This hotel and experience At Krystal IT WAS BEAUTIFUL! I will never go back to Azul Riviera Maya
Séjour de 2 nuits en juillet 2018
Your hotel management team a répondu le 7 juill. 2018
Dear S On behalf of the all staff and the management team at Azul Beach Resort Riviera Maya a Gourmet All Inclusive by Karisma we would like to thank you for sharing your review detailing your most recent experience with us. We appreciate your feedback and kind words; with such comments help us to achieve your expectations. We are truly very sorry for what seems to have been a disappointing stay mentioning the disappointment with the room assignment and if there were inconvenience with the Air conditioning. Your comments have been discussed in great detail in order to identify where immediate improvements can be made to perfect our experience. At this moment we want to thank you for the positive feedback about the food and service received at the restaurant. We hope to have the opportunity to welcome you once again at our Azul Beach Resort Riviera Maya in the future. Warmest regards,

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en mai 2018
General Manager a répondu le 9 juin 2018
We hope to welcome you once again at Azul Beach Resort Riviera Maya by Karisma.

10/10 – Excellent

Angela, Rhode Island

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
This was our second time here at this resort and all I can say is excellente! From the staff to the accommodations, the food and the atmosphere you feel like you are royalty! Alain, Marco , Jessica, Ciealo (I love you I love you) I guarantee you will not be disappointed
Séjour de 5 nuits en mai 2018
General Management a répondu le 15 mai 2018
Thank you for your review and for sharing your experiences with us. It is a pleasure to know that you enjoyed your vacations. We hope that Azul Beach Resort Riviera Maya, will be your preferred resort for your next visit to the Riviera Maya and Mexico.

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Absolutely fabulous food and service. Great place for a family with small children.
Séjour de 7 nuits en avril 2018
General Management a répondu le 1 mai 2018
Thank you so much for choosing Azul Beach Resort Riviera Maya, for your recent vacation. We truly look forward to welcome you back in a near future.

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
This resort is excellent for families. They have all of the amenities that you need for a baby for toddler. The service was excellent and everyone on the staff was very polite and friendly. The food and drinks were also better than most of the adults only all inclusive resorts was have stayed at. The only negative was that they were doing construction in the room next to ours. It was very loud and our 8 month old couldn't nap. Then they used some sort of very strong glue that had a horrible odor and we had to change rooms. Would request a room that isn't near any construction.
NL a répondu le 24 avr. 2018
Thank you for your recent review , sharing your experiences of your visit to our resort. Your comments and feedback are very important for us and will help us to improve the quality of our service. We hope to have the honor of hosting your stay once again in future. Kind Regards, Noe Landa General Manager Azul Beach Resort Riviera Maya gm@azulbeachresort.com

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great family resort
Wonderful facility and staff for young families or grandparents with grandchildren.
Séjour de 1 nuit en avril 2018
NL a répondu le 24 avr. 2018
Thank you for your recent review, we truly value the time taken to share you experience. We hope to you see again very soon at Azul Beach Resort Riviera Maya. Best regards, Noe Landa General Manager gm@azulbeachresort.com

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Grear resort to take children under 10 years old. Food, drinks and activites are excellent.
Séjour de 5 nuits en mars 2018
NL a répondu le 24 avr. 2018
Thank you for your review of your stay at Azul Beach Resort Riviera Maya, it was a pleasure to host your vacation. We look forward to your next visit to our resort. Best regards, Noe Landa General Manager gm@azulbeachresort.com

8/10 – Bien

samar, edmonton, canada

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice resort, very friendly staff, good for familie
Our stay could be better if beach was cleaner. Due to storm, there was too much weed on beach. Staff tried to clean it but it was the biggest disappointment
Séjour de 4 nuits en mars 2018
NL a répondu le 24 avr. 2018
Dear Samar, Thank you for your recent visit to the Azul Beach Resort Riviera Maya and the feedback you’ve shared. We sincerely apologize for the inconvenience you have experience during your stay at our resort. We hope to have the honor of hosting your stay once again in the near future. Best regards, Noe Landa General Manager gm@azulbeachresort.com

8/10 – Bien

Lina

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Bra hotell! Blandad upplevelse
Fint hotell med väldigt god mat. Vi hade bokat en lyxary suit som skulle ha delvis havsutsikt och bubbelbadkar men det stämde inte enligt hotellet att rummet hade utsikten och badkaret vilket vi blev besvikna för. Men hotellet var sjyssta och uppgraderade oss till ett rum med bubbelbadkar och utsikt som dessutom var större, så fint rum! Smidigt att inte behöva boka restauranger i förväg och bra med a la carte, väldigt god mat och service. Jättefina pooler och bra strand med härliga sängar. Dock väldigt svårt och krångligt att svårt att få säng på stranden, måste bokas och var fullbokat våra dagar. Lyckades stå på väntelista och få säng på stranden en av våra tre dagar. Tycker det bör vara enklare att få sängar på stranden när man bor på ett så fint hotell där allt ska ingå. Det förtog en del av upplevelsen. Var även tråkigt att det kändes som man borde lämna dricks överallt på restauranger/barer, skönt att slippa hålla på med pengar när det är all incl. Italienska rest var väldigt god.
NL a répondu le 24 avr. 2018
Dear Lina, Thank you very much for taking the time to share your experience. We sincerely apologize for the inconvenience you have experience during your stay at our resort. We hope to have an opportunity to host you once again in the future. Noe Landa General Manager Azul Beach Resort Riviera Maya gm@azulbeachresort.com

6/10 – Acceptable

Alexander

Points forts : Propreté
Durchschnitt
Achtung: ‚Suiten‘ sind einfach Doppelzimmer und viel zu klein für eine Familie Service: grosse Unterschiede zwischen Reception (schlecht) und Restaurant (top) Essen ist sehr gut! Strand enttäuscht
Séjour de 5 nuits en février 2018
General Management a répondu le 1 mars 2018
Thank you for the time provided to share your experience with us. Please apologize for any bad reflection caused during your stay, thank you for every kind word of yours we are able to improve our services to achieve the perfection with all our valuable guests.

10/10 – Excellent

Ken, Long Island, New York

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice Hotel, great staff and service
Really enjoyed our stay except for the sales pitch to join their vacation program. They were very persistent trying to get me to listen to their pitch. Other then that we had a great time and plan on returning for another stay.
Séjour de 7 nuits en novembre 2017
Hotel Manager a répondu le 12 déc. 2017
Dear Ken, Thank you for your feedback and for sharing the experiences of your recent stay. It was a pleasure to host your holiday. We apologize the inconvenience with our Vacation Club, this will assist us to ensure we maintain focused on providing only the very best to our guests. Best regards, Javier Martinez Hotel Manager gm@azulbeachresort.com

8/10 – Bien

Tipchaya

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excellent staff
Overall a very nice stay. Excellent attentive staff. Beach not nearly as nice as in official photos.
Séjour de 4 nuits en novembre 2017
Hotel Management a répondu le 25 janv. 2018
Thank you for your review, we are looking forward to hosting your holidays once more.

6/10 – Acceptable

Asal, Houston, TX

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Decent all-inclusive
Pros: 1. Hotel has private beach 2. Cabanas are luxurious and big 3. The waitresses/bartenders/beach staff are incredibly friendly - gives the hotel a more personal feel because they remember your name and will go above and beyond to help with what they can 4. Lots of restaurant/food options - most of them are delicious Cons: 1. You only get to use the cabanas ONCE during your entire stay. I didn't at first believe the reviews that mentioned this, but it's a thing. On the other days of your vacation, you have to wait until 11am when someone else cancels their cabana or use the beach chairs that are first-come-first-serve. 2. Things not included in all-inclusive: premium alcohols and premium wines - these really bugs me because all-inclusive minus the best quality things doesn't count as all inclusive to me. 3. We were bombarded with offers of dinner on the beach, paying to be part of a membership for the Karisma brand, spa services, etc. It was relentless. Every day without fail, a member of the staff would find you and for 5 minutes try to convince you to pay extra for something. It isn't the staff's fault, it's the hotel's fault for making the staff do it. 4. They have live music very often (which is technically a pro), but if your room is in the main area, then you will hear it until it stops (11pm)
Séjour de 4 nuits en octobre 2017
Javier Martinez Resort Manager a répondu le 23 oct. 2017
Thank you for the time to provide to us, your kind words feedback about the recent experience of your stay with us. Every word of yours helps to improve achieving your expectations to surpass last experience on your next visit to our facilities.

8/10 – Bien

Okay, United States

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great Resort but Could Have a Few Improvements
This is a very nice resort - however, there are some things that could be improved. One of the most disappointing aspects of this visit was that before arriving I thought that tips were included in the price we paid, but a couple days into our stay we realized that tips were highly needed and pretty much expected by the staff. In fact, we felt almost guilted into forking out more cash for everything in order to get more attention. The only good thing about this was that the front desk had change for American $ so that we could easily get more. I wish the resort paid its employees better and restricted tipping because we spent way more money than we anticipated, in fact they are lucky we had enough cash at all. Another thing to note, they did ask when we arrived to each restaurant if we had food allergies which is great! But the level of cautiousness completely depended on the knowledge/zealousness of the waiter. I had to continually ask (most of the time) to each waiter if every item had my allergen or not. Sometimes I still had a breakout and sometimes I didn’t. It was hit or miss. I did have one waiter ask me if I was really allergic or did I just not like my allergen..really!So that part of my stay I knew would be challenging, but that also led me to feeling like I needed to tip more. The grounds were BEAUTIFUL & the spa was very nice. If it hadn’t cost so much we would have done more there. Our bed was super comfortable, but we did notice a few things that need repair
Séjour de 11 nuits en octobre 2017
Hotel Manager a répondu le 26 févr. 2018
Dear guest, Thank your for your review. We are glad to hear that overall your experience was positive. We apologizefor the several things throughout your stay did not meet your expectations. Again, thank you for your feedback. We hope to welcome you back to the hotel in the near future. Javier Martinez Hotel Manager

10/10 – Excellent

Ron, Western Massachusetts

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
best vacation ever
The trip we had in Mexico was the best vacation ever. The staff were extremely helpful and courteous. They went out of there way to insure we were taken care of. The cabanas by the beach were great as we were able to jump in the water at our leisure or just relax in the shade.
Séjour de 4 nuits en septembre 2017
Hotel Manager a répondu le 22 sept. 2017
Dear guest, Thank you for your positive comments, I am glad to read that you enjoyed your vacations at Azul Beach Resort Riviera Maya. We look forward to welcome you again in a near future. Warm Regards, Javier Martinez Hotel Manager