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Reviews of Fairfield Inn & Suites by Marriott Richfield

2.5 out of 5
Fairfield Inn & Suites by Marriott Richfield
990 W 1350 S, Richfield, UT

Reviews

9.0

Wonderful

Rating 10 - Excellent. 494 out of 810 reviews" "
Rating 8 - Good. 214 out of 810 reviews" "
Rating 6 - Okay. 60 out of 810 reviews" "
Rating 4 - Poor. 25 out of 810 reviews" "
Rating 2 - Terrible. 17 out of 810 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brooke Millett on Apr 14, 2024
Thank you for taking our guest service satisfaction survey. We are delighted to hear that you enjoyed your most recent stay with us. We appreciate your business and hope that whenever your travels bring you back through Richfield that you will stay with us again.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Mar 2024
Response from Brooke Millett on Apr 2, 2024
Thank you for taking our guest service satisfaction survey. We are delighted to hear that you enjoyed your most recent stay with us. We appreciate your business and hope that whenever your travels bring you back through Richfield that you will stay with us again.

8/10 Good

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel undergoing construction!!!! Never advised until check in!!!!! I would of chosen another hotel If I had known. Our floor where our room is was completely renovated so that was nice But even the elevator was not done!!? Would appreciate a rebate from Expedia. It said zero online about hotel under renovation.
Stayed 1 night in Mar 2024
Response from Brooke Millett on Mar 18, 2024
Thank you for taking our guest service satisfaction survey. We are sorry to hear that the renovation was a disturbance to you as we try to provide a wonderful stay each time for our guests. Expedia does have it listed on their website if you click on the down arrow on policies it states we have been under renovation since November 1, 2023. Again, we are sorry for the inconvenience as we are trying to improve our guest experience. We hope when the renovation is complete that you can come back and fully enjoy the time and effort we have put into upgrading our hotel.

4/10 Poor

Mahua

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The staff were friendly enough, but the property is under renovation with no lobby, barely any place to sit and have breakfast, construction all around and sounds of construction workers working can be heard from the room. We stayed for 2 nights and since we had visited Bryce National Park the previous day, we had come with muddy shoes. The rooms were not cleaned the following day and we came back to a dirty room after a day spent at Arches.
Stayed 2 nights in Mar 2024
Response from Brooke Millett on Mar 14, 2024
Thank you for taking our Guest Service Satisfaction Survey. We are so sorry with the inconvenience of being under a complete renovation. We understand how frustrating it can be. I'm sorry to hear that your room was not cleaned. We clean stayovers every day unless there was a Do Not Disturb on the door. Please feel free to call down to the desk and we can make sure that we get your room refreshed during housekeeping hours. Thank you for staying with us and we want to wish you well in your traveling endeavors.

6/10 Okay

Kelly, West Valley City

Liked: Staff & service
Disliked: Property conditions & facilities
The entire lobby was under construction and torn up pretty much. The hotel staff said we should have received an email saying so, however we did not.
Stayed 1 night in Mar 2024
Response from Brooke Millett on Mar 13, 2024
Thank you for taking our Guest Service Satisfaction Survey. We are sorry for the inconvenience of the renovation going on at our hotel. Due to you booking through a third party, you would have not received an email from us about the renovation. However, it is listed on the website when you book that we are currently undergoing a renovation. Again, sorry for any and all inconveniences. We hope you will come back and stay with us again when our renovation is fully completed.Thank You,Brooke MillettGeneral ManagerFairfield By Marriott

10/10 Excellent

Priscilla

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I was pretty happy the place.. I would glad to book a room again in the future
Stayed 1 night in Jan 2024
Response from Brooke Millett on Jan 22, 2024
Thank you for taking our guest service satisfaction survey. We are delighted to hear that you enjoyed your stay with us and hope that whenever your travels bring you back through Richfield that you will stay with us again.

10/10 Excellent

Stacy

Stayed 1 night in Dec 2023
Response from Brooke Millett on Dec 28, 2023
Thank you for taking our Guest Service Satisfaction Survey. We are delighted to hear that you enjoyed your stay with us. We appreciate your feedback and look forward to your visit in the future.Thank you

10/10 Excellent

Renee

Stayed 1 night in Dec 2023
Response from Brooke Millett on Dec 28, 2023
Thank you for taking our Guest Service Satisfaction Survey. We are delighted to hear that you enjoyed your stay with us. We appreciate your feedback and look forward to your visit in the future.Thank you

10/10 Excellent

Laura

Stayed 1 night in Nov 2023
Response from Brooke Millett on Jan 22, 2024
Thank you for taking our guest service satisfaction survey. We are delighted to hear that you enjoyed your stay with us and hope that whenever your travels bring you back through Richfield that you will stay with us again.

10/10 Excellent

Megan, Bermuda Dunes

Stayed 1 night in Nov 2023
Response from Brooke Millett on Jan 22, 2024
Thank you for taking our guest service satisfaction survey. We are delighted to hear that you enjoyed your stay with us and hope that whenever your travels bring you back through Richfield that you will stay with us again.

10/10 Excellent

Christine

Stayed 1 night in Oct 2023

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best breakfasts I've had at a hotel. I would recommend not getting a bedroom on the first floor. Too much activity around the room areas.
Response from Brooke Millett on Dec 28, 2023
Thank you for taking our Guest Service Satisfaction Survey. We are delighted to hear that you enjoyed your stay with us. We appreciate your feedback and look forward to your visit in the future.Thank you

2/10 Terrible

Thomas, Goleta

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Brooke Millett on Oct 30, 2023
Thank you for taking our Guest Service Satisfaction Survey. We are sorry to hear that you didn't enjoy your stay with us. Please feel free to leave feedback so that we can look for ways to improve our guests overall stay.Thank You,Brooke MillettGeneral ManagerFairfield By Marriott

10/10 Excellent

Sayed

Liked: Cleanliness, staff & service, property conditions & facilities
It was better than some high end hotels. Amazing breakfast.
Stayed 1 night in Oct 2023
Response from Brooke Millett on Oct 30, 2023
Thank you for taking our Guest Service Satisfaction Survey. We are delighted to hear that you enjoyed your most recent stay with us. We appreciate your business and hope that whenever your travels bring you back through Richfield that you will stay with us again.Thank You,Brooke MillettGeneral ManagerFairfield By Marriott

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
charged for laundry and machines were limited
Stayed 6 nights in Oct 2023
Response from Brooke Millett on Oct 30, 2023
Thank you for taking our Guest Service Satisfaction Survey. We are delighted to hear that you enjoyed your most recent stay with us. We appreciate your business and hope that whenever your travels bring you back through Richfield that you will stay with us again.Thank You,Brooke MillettGeneral ManagerFairfield By Marriott

10/10 Excellent

Debbie

Stayed 1 night in Oct 2023
Response from Brooke Millett on Dec 28, 2023
Thank you for taking our Guest Service Satisfaction Survey. We are delighted to hear that you enjoyed your stay with us. We appreciate your feedback and look forward to your visit in the future.Thank you

10/10 Excellent

Erin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Brooke Millett on Oct 30, 2023
Thank you for taking our Guest Service Satisfaction Survey. We are delighted to hear that you enjoyed your most recent stay with us. We appreciate your business and hope that whenever your travels bring you back through Richfield that you will stay with us again.Thank You,Brooke MillettGeneral ManagerFairfield By Marriott

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great complimentary breakfast!
The poor check in staff were dealing with a computer glitch but handled it well. The hotel was very clean, and easy to access. The breakfast was excellent! I would definitely stay here again.
Stayed 1 night in Oct 2023
Response from Brooke Millett on Oct 30, 2023
Thank you for taking our Guest Service Satisfaction Survey. Thank you for being patient with our system issues during check in. We appreciate our business and hope that whenever your travels bring you back through Richfield that you will stay with us again.Thank You,Brooke MillettGeneral ManagerFairfield By Marriott

10/10 Excellent

Rose, LA QUINTA

Stayed 1 night in Oct 2023

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel stay
As always it was wonderful. Clean, beds comfortable, and very pleasant
Stayed 1 night in Oct 2023
Response from Brooke Millett on Oct 11, 2023
Thank you for taking our Guest Service Satisfaction Survey. We are delighted to hear that you enjoyed your stay with us. Thank you for staying with us and we hope that whenever your travels bring you through Richfield that you will stay with us again.

4/10 Poor

Brian

Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Brooke Millett on Oct 11, 2023
Thank you for taking our Guest Service Satisfaction Survey. We are sorry to hear that you didn't enjoy your stay while traveling through Richfield. Please feel free to give more feedback so we can look for ways to improve our guest satisfaction.Thank You,Brooke MillettGeneral ManagerFairfield By Marriott

8/10 Good

Miriam

Stayed 1 night in Oct 2023
Response from Brooke Millett on Oct 9, 2023
Thank you for taking our guest service satisfaction survey. We are delighted to hear that you enjoyed your most recent stay with us. We appreciate your business and hope that whenever your travels bring you back through Richfield that you will stay with us again.

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness
Hotel was venting some gas outside of our hotel room that made our room stink in the early morning.
Stayed 1 night in Oct 2023
Response from Brooke Millett on Oct 6, 2023
Thank you for taking our Guest Service Satisfaction Survey. We are sorry to hear of an unpleasant experience you had while staying with us. We want to thank you for staying with us and for the feedback.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Brooke Millett on Oct 6, 2023
Thank you for taking our Guest Service Satisfaction Survey. We are delighted to hear that you enjoyed your most recent stay with us. We appreciate your business and hope that whenever your travels bring you back through Richfield that you will stay with us again.Thank You,Brooke MillettGeneral ManagerFairfield By Marriott

4/10 Poor

Risheila

Travelled with family, Business traveller
Disliked: Staff & service
The lady that checked me in was not into the hospitality business . Came out and talked to me like I was bothering her. Not very helpful
Stayed 1 night in Sep 2023
Response from Brooke Millett on Sep 27, 2023
Thank you for taking our guest service satisfaction survey. I'm so sorry to hear that you had this experience as we never want our guests to feel this way. Please accept my deepest apology for this experience. Please feel free to share your full name so i can look into who checked you in and address the situation. We appreciate your business and are truly sorry.Thank you,Brooke Millett General Manager Fairfield By Marriott

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Girl at front desk at check in was extra hel[pful and freindly.
Stayed 1 night in Sep 2023
Response from Brooke Millett on Sep 24, 2023
Thank you for taking our guest service satisfaction survey. We are delighted to hear that you enjoyed your most recent stay. We appreciate your business and hope that whenever your travels bring you back through Richfield that you will stay with us again.Thank you,Brooke Millett General Manager Fairfield By Marriott

10/10 Excellent

Clay

Stayed 1 night in Sep 2023
Response from Brooke Millett on Oct 6, 2023
Thank you for taking our Guest Service Satisfaction Survey. We are delighted to hear that you enjoyed your most recent stay with us. We appreciate your business and hope that whenever your travels bring you back through Richfield that you will stay with us again.Thank You,Brooke MillettGeneral ManagerFairfield By Marriott

10/10 Excellent

Clay

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Brooke Millett on Sep 21, 2023
Thank you for taking our guest service satisfaction survey. We are delighted to hear that you enjoyed your most recent stay. We appreciate your business and hope that whenever your travels bring you back through Richfield that you will stay with us again.Thank You,Brooke MillettGeneral ManagerFairfield By Marriott

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Brooke Millett on Sep 21, 2023
Thank you for taking our guest service satisfaction survey. We are delighted to hear that you enjoyed your most recent stay. We appreciate your business and hope that whenever your travels bring you back through Richfield that you will stay with us again.Thank You,Brooke MillettGeneral ManagerFairfield By Marriott

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot breakfast could use a boost but otherwise it was very tasty
Stayed 1 night in Aug 2023
Response from Brooke Millett on Sep 2, 2023
Thank you for taking our guest service satisfaction survey. We are delighted to hear that you enjoyed your most recent stay. We appreciate your business and hope that whenever your travels bring you back through Richfield that you will stay with us again.Thank you,Brooke Millett General Manager Fairfield By Marriott

10/10 Excellent

Jack

Stayed 1 night in Aug 2023
Response from Brooke Millett on Sep 21, 2023
Thank you for taking our guest service satisfaction survey. We are delighted to hear that you enjoyed your most recent stay. We appreciate your business and hope that whenever your travels bring you back through Richfield that you will stay with us again.Thank You,Brooke MillettGeneral ManagerFairfield By Marriott

10/10 Excellent

Annette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful and quiet. Only stayed one night this time. Will definitely stay there again.
Stayed 1 night in Aug 2023
Response from Brooke Millett on Aug 20, 2023
Thank you for taking our guest service satisfaction survey. We are delighted to hear that you enjoyed a peaceful night rest. We appreciate your business and hope that whenever your travels bring you back through Richfield that you will stay with us again.Thank you,Brooke Millett General Manager Fairfield By Marriott

6/10 Okay

Harvey

Stayed 1 night in Aug 2023
Response from Brooke Millett on Aug 17, 2023
Thank you for taking our Guest Service Satisfaction Survey. We are sorry to hear that your stay was less thank favorable. Please feel free to leave feedback so we can look for ways to improve your stay. Once again thank you for staying with.Thank You,Brooke MillettGeneral ManagerFairfield By Marriott

10/10 Excellent

Wm

Stayed 1 night in Aug 2023
Response from Brooke Millett on Sep 21, 2023
Thank you for taking our guest service satisfaction survey. We are delighted to hear that you enjoyed your most recent stay. We appreciate your business and hope that whenever your travels bring you back through Richfield that you will stay with us again.Thank You,Brooke MillettGeneral ManagerFairfield By Marriott

6/10 Okay

Roland

Stayed 1 night in Aug 2023
Response from Brooke Millett on Aug 8, 2023
Thank you for taking our Guest Service Satisfaction Survey. We are sorry to hear that you didn't enjoy your most recent stay with us. Please feel free to leave us feedback so that we can look at ways to improve our guests stay. We appreciate your business and want to wish you well in your traveling endeavors.Thank You,Brooke MillettGeneral ManagerFairfield By Marriott

4/10 Poor

sreenivasa

Stayed 1 night in Aug 2023
Response from Brooke Millett on Aug 7, 2023
Thank you for taking our guest service satisfaction survey. We are sorry to hear that you didn't enjoy your stay with us. Please feel free to share details so that we can see where we need to improve. Afain, thank you for staying eith us and we want to wish you well in your traveling endeavors.Thank you,Brooke Millett General Manager Fairfield By Marriott

6/10 Okay

Christopher

Liked: Property conditions & facilities
Just fine
Stayed 1 night in Aug 2023
Response from Brooke Millett on Aug 3, 2023
Thank you for taking our guest service satisfaction survey. We are pleased to hear that you enjoyed your stay with us. We appreciate your business and hope that whenever your travels bring you back through Richfield that you will stay with us again.Thank you,Brooke Millett General Manager Fairfield By Marriott

8/10 Good

Erin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The associate who checked us in on Saturday was so efficient and kind and patient - I'd love to give her 5 stars alone!
Stayed 1 night in Jul 2023
Response from Brooke Millett on Aug 1, 2023
Thank you for taking our guest service satisfaction survey. We are delighted to hear that you enjoyed your most recent stay. We appreciate your business and hope that whenever your travels bring you back through Richfield that you will stay with us again.Thank you,Brooke Millett General Manager Fairfield By Marriott

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Shower was awesome! Lots of hot water and water pressure, felt great after a long day driving.
Stayed 1 night in Jul 2023
Response from Brooke Millett on Jul 30, 2023
Thank you for taking our guest service satisfaction survey. We are delighted to hear that you enjoyed your most recent stay. Happy to hear that you were able to enjoy a hot shower after a long day of driving. We appreciate your business and hope that whenever your travels bring you back through Richfield that you will stay with us again.Thank you,Brooke Millett General Manager Fairfield By Marriott

10/10 Excellent

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Right off the highway. Close dining options. Amazing breakfast.
Stayed 1 night in Jul 2023
Response from Brooke Millett on Jul 24, 2023
Thank you for taking our guest service satisfaction survey. We are delighted to hear that you enjoyed your most recent stay with us. We appreciate your business and hope that whenever your travels bring you back through Richfield that you will stay with us again.Thank you,Brooke Millett General Manager Fairfield By Marriott

4/10 Poor

Doug

Stayed 1 night in Jul 2023
Response from Brooke Millett on Aug 15, 2023
Thank you for taking our Guest Service Satisfaction Survey. We are sorry to hear that you found your stay less than favorable. Always feel free to leave feedback so that we can look for ways to improve for our guests.Thank you,Brooke MillettGeneral ManagerFairfield By Mariott

10/10 Excellent

Richard

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Easy checkin with pleasant front desk staff. Rooms were clean and quiet for rest on a road trip.
Stayed 1 night in Jul 2023
Response from Brooke Millett on Jul 19, 2023
Thank you for taking our Guest Service Satisfaction Survey. We are delighted to hear that you enjoyed your most recent stay with us. We appreciate your business and hope that whenever your travels bring you back through Richfield that you will stay with us again.Thank You,Brooke MillettGeneral ManagerFairfield By Marriott

6/10 Okay

Flavio

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Internet
No internet entire stay!!!!!!
Stayed 2 nights in Jul 2023
Response from Brooke Millett on Jul 19, 2023
Thank you for taking our guest service satisfaction survey. We are sorry that we had an unexpected outage of internet that was out of our control. We appreciate your business and hope that whenever your travels bring you back through Richfield that you will stay with us again.Thank You,Brooke MillettGeneral ManagerFairfield By Marriott

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
No INTERNET
No INTERNET service the entire stay!!!!! Paid for 2 rooms disappointed and no discount….breakfast wasn’t something to brag about.
Stayed 2 nights in Jul 2023
Response from Brooke Millett on Jul 19, 2023
Thank you for taking our guest service satisfaction survey. We are sorry that we had an unexpected outage of internet that was out of our control. We appreciate your business and hope that whenever your travels bring you back through Richfield that you will stay with us again.Thank You,Brooke MillettGeneral ManagerFairfield By Marriott

10/10 Excellent

walter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice pool and patio area
Stayed 1 night in Jun 2023
Response from Brooke Millett on Jul 1, 2023
Thank you for taking our guest service satisfaction survey. We are delighted to hear that you enjoyed your most recent stay with us. We appreciate your business and hope that whenever your travels bring you back through Richfield that you will stay with us again.Thank you, Brooke Millett General Manager Fairfield By Marriott

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness
Great service. Clean room.
Stayed 1 night in Jun 2023
Response from Brooke Millett on Jun 26, 2023
Thank you for taking our Guest Service Satisfaction Survey. We are delighted to hear that you enjoyed your most recent stay with us. We appreciate your business and hope that whenever your travels bring you back through Richfield that you will stay with us again.Thank You,Brooke MillettGeneral ManagerFairfield By Marriott

10/10 Excellent

Patrice

Stayed 1 night in Jun 2023
Response from Brooke Millett on Jul 19, 2023
Thank you for taking our Guest Service Satisfaction Survey. We are delighted to hear that you enjoyed your most recent stay with us. We appreciate your business and hope that whenever your travels bring you back through Richfield that you will stay with us again.Thank You,Brooke MillettGeneral ManagerFairfield By Marriott

8/10 Good

Kim

Stayed 1 night in Jun 2023
Response from Brooke Millett on Jul 19, 2023
Thank you for taking our Guest Service Satisfaction Survey. We are delighted to hear that you enjoyed your most recent stay with us. We appreciate your business and hope that whenever your travels bring you back through Richfield that you will stay with us again.Thank You,Brooke MillettGeneral ManagerFairfield By Marriott

8/10 Good

Susan

Stayed 1 night in Jun 2023
Response from Brooke Millett on Jul 19, 2023
Thank you for taking our Guest Service Satisfaction Survey. We are delighted to hear that you enjoyed your most recent stay with us. We appreciate your business and hope that whenever your travels bring you back through Richfield that you will stay with us again.Thank You,Brooke MillettGeneral ManagerFairfield By Marriott

10/10 Excellent

BINH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Brooke Millett on Jun 12, 2023
Thank you for taking our Guest Service Satisfaction Survey. We are delighted to hear that you enjoyed your most recent stay with us. We appreciate your business and hope that whenever your travels bring you back through Richfield that you will stay with us again.Thank You,Brooke MillettGeneral ManagerFairfield By Marriott