4.3/5Excellent! (276 reviews)
Overall, we were not pleased with our stay at the Atlas. We will not be returning again.
We had a great experience last time we visited; this time was different.
2 wedding receptions and 3 charter buses booked in the evening we stayed.
This meant we were forced to park 3 blocks away due to reception guests and oversized bus parking, and risked a towing expense as there was no parking near.
This was a major inconvenience with luggage, being pregnant and overall annoying for the cost here.
2- the first room we were given, had an awful smell and I requested a new room as it was similar to sewage and made me ill. The staff was willing to accommodate us and made it right.
However, the room given, developed the same scent within hour of being in the room.
3- there was a very old and sticky coffee or spill of some sort on the balcony to the water park, which means the housekeepers did not adequately clean and check the room.
We also found a dirty sock under the bathroom sink, and a piece of Kleenex stuffed in a pillow.
4- the pool is open until 10pm & I was woken up from my sleep by children on balconies yelling and echoing for 45 minutes after pool closed.
In the morning, Water slides and kids were screaming in the pool area 20 minutes before the pool area opened (we were already awake thank goodness)
5- the room service food from Dish was less than par. Yogurt was warm, fruit salad was only 2 fruits, juice was syrupy and eggs were covered in water.
Reviewed on Sep. 26, 2021