Double Room, 1 Double Bed, Garden View

Reviews of Queen Serenity Hotel

2 out of 5
Queen Serenity Hotel
16 Avenue De La Gare, Redon, Ille-et-vilaine

Reviews

8.6

Excellent

Rating 10 - Excellent. 50 out of 123 reviews" "
Rating 8 - Good. 54 out of 123 reviews" "
Rating 6 - Okay. 15 out of 123 reviews" "
Rating 4 - Poor. 2 out of 123 reviews" "
Rating 2 - Terrible. 2 out of 123 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy and convenient
The hotel is in such a convenient location. The staff was kind and the pillows and mattress were comfortable. We enjoyed our time.
Stayed 2 nights in Jul 2023

8/10 Good

Ivan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Benedict

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super helpful receptionist
The hotel receptionist was one of the best I have ever encountered. She was very thoughtful and we were upgraded to an apartment as we brought one more guest. She went out of her way to help and that hospitality is rare nowadays. The place was clean and we really enjoyed our stay
Stayed 2 nights in Sep 2021

4/10 Poor

Rinchen

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Difficult for the payment.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, shutters to darken the room were helpful for jet lag, comprehensive breakfast available, handy to the train station, handy to eating options
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Stayed 7 nights in May 2018

6/10 Okay

Martyn, Wiltshire, UK

Liked: Cleanliness, staff & service
Clean, reasonably priced & central
I just needed a quick overnight stay in Redon for family business purposes. I saw this come up on Expedia and booked it on the basis of other reviews.My nephew and I both stayed in themed rooms - mine was "movies" and I think his must have been Japanese as his bed was only a foot off the ground! Quite fun and does the trick of being a bit different from the rest of the mid-price accommodation. The bad bits The car park is accessed from the street behind the hotel but you don't find that out until later. It's not advertised and we went round the block three times before we worked out which entrance it was. Warning - unless you have a very small car, you need to take two bites at the turn-in. Also, you can't get in the door from the car park until you have checked in as it has a security code on the lock. It was raining and we had to go back round to the front of the hotel in order to get in. Remember that check-in starts from 17:30 - what this means in reality is that you can't gain entry to the hotel at all unless you have a key because it's not staffed until then so don't turn up early. The good bits This wasn't a good start but after that we didn't have any issues. The receptionist didn't speak English but that didn't prove to be an issue. Payment is expected in advance. We got shown the lift, the access door to the carpark.(with a key code) and the breakfast room. Breakfast is an extra 7 Euros - self service and can be taken at any time, So not bad and I'd stay again
Stayed 1 night in Nov 2017

6/10 Okay

Emma

Liked: Cleanliness, room comfort
A good location but blighted by all the road works. The corridors smelt of snake as did our room. Nobody around when we tried to change it. Our room no. 108 was just above the outside smoking area. Even got woken up by the smell of someone smoking. Good shower and nice to have a separate loo. Good breakfast.
Stayed 1 night in Sep 2017

8/10 Good

Not Provided, Fareham, Hampshire, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Resting in Redon
We are sailing around France and leaving our boat here for the Winter. So we used the hotel to stay in whilst we closed down the boat. Each room has a theme, ours was Chinese, and was colourfully decorated with pictures, lanterns etc.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, good value
Could not fault the hotel or the staff. I had a kitch Chinese room. They let me park my motorcycle at the back. Breakfast anytime you like, with a wide choice and great pastries. However, there is very little to do in Redon so great for a stop over but not a destination.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good location - apartment hotel
No staff avialable ll the time - have to be called, Good then. Useful for station

10/10 Excellent

Sarah, Vermont usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean
This is a most convenient Redon Hotel. In fact we returned there again. We had rented a barge for a week and decided to stay there after our return. Very nice people running the hotel. Located across the street from the train station made it easy to meet our family and send off a friend. We did not try the breakfast...plenty of cafes and patisseries nearby.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous! very helpful staff, amazing theme rooms and right in the heart of Redon. It was surprisingly quiet for a town centre Hotel and we spent a very comfotable night. Well worth the buget price and we would not hesitate to highly recommend this Hotel.

8/10 Good

Fanny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Emplacement idéal
Très bon accueil. Chambre grande et très propre. Petit déjeuner copieux.
Stayed 1 night in Oct 2023

10/10 Excellent

Matthieu

Stayed 1 night in Oct 2023

8/10 Good

frank

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accueil chaleureux, chambres confortables et propres. Petit déjeuner savoureux!
Stayed 2 nights in Oct 2023

6/10 Okay

Sylvaine

Liked: Cleanliness, property conditions & facilities, room comfort
l'accueil n'est pas des plus chaleureux, c'est le moins que l'on puisse dire . On a l'impression de déranger???
Stayed 1 night in Sep 2023
Response from LP on Sep 30, 2023
Madame,Merci d'avoir partagé votre avis. Je crois qu'il faut remettre les choses dans leur contexte. Vous êtes arrivés à 11 h 00 pour récupérer votre chambre le dimanche matin, les arrivées se font à 17 h 00. Vous n'avez pas pu accéder à votre chambre, et c'est ce qui vous a déçu et que vous avez dû mal à accepter. cette dernière était encore occupée par les clients de la vieille, les départs se faisant à 11 h 00. L'hôtel était complet la vieille et aucune chambre n'était disponible à votre arrivée. Vous comprenez qu'on ne peut pas mettre les clients dehors !. Les heures d'arrivées vous ont été communiquées au moment de votre réservation et sur votre confirmation. Comme convenu vous avez pu déposer vos bagages à la réception. Vous ne nous avez pas dérangé mais nous faisons simplement notre travail, nous mettons tout en oeuvre pour satisfaire le client dans la mesure du possible et en respectant certaines règles que parfois certaines personnes ne veulent pas accepter hélas, et qui sont pour le bon accueil de tout le monde.Cordialement.Le Queen Sérénity

10/10 Excellent

Audanne

Stayed 1 night in Jul 2023

8/10 Good

Nadine

Stayed 1 night in Jul 2023

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon accueil et excellent petit déjeuner
Stayed 1 night in Jun 2023

10/10 Excellent

Emmanuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très agréable
Stayed 1 night in Mar 2023

10/10 Excellent

SYLVIE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Thierry

Stayed 1 night in Sep 2022

10/10 Excellent

Jacqueline

Stayed 1 night in Sep 2022

8/10 Good

ODILE

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Garneau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien chambre très propre moto garer derrière dans un parking rien à dire sur l'état des chambres très très propre
Stayed 1 night in Aug 2022

10/10 Excellent

Aline

Stayed 2 nights in Jun 2022

10/10 Excellent

Ann-Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

ANNIE

Stayed 1 night in Jun 2022

8/10 Good

erre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

jacques

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

GALIVEL

Stayed 1 night in Apr 2022

10/10 Excellent

Sylvie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour agréable. Belle chambre spacieusev atypique et donnant sur le jardin avec terrasse privative. Etablissement calme et bien situé.
Stayed 1 night in Mar 2022

10/10 Excellent

Patrice

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A recommander
Chambre spacieuse, propre, moderne. Très bon séjour. Pas de restaurant sur place mais il y en a un excellent à 20 mètres de l'hôtel (demander à la patronne de réserver une table)
Stayed 1 night in Jan 2022

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

ISABELLE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nuit très agréable
Chambre a thème cinéma très propre avec salle de douche neuve au calme bien qu’en face de la gare. Seul reproche le bruit des autres clients dans la couloir.
Stayed 1 night in Oct 2021

10/10 Excellent

michèle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bonne accueil
Stayed 1 night in Aug 2021

8/10 Good

Pierre

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon hotel d'étape
Stayed 2 nights in Aug 2021

8/10 Good

philippe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Joëlle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel gare Redon
L’hôtel est très bien, le personnel est aimable, bon petit déjeuner et nuit calme malgré la proximité de la gare, on entend à peine le passage des trains le matin. Redon est une ville sympathique et tranquille.
Stayed 1 night in Jul 2021

10/10 Excellent

Isabelle

Liked: Staff & service, room comfort
Tres bien. Excellent acceuil.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
je recommande
très bon accueil, à l'écoute des demandes.
Stayed 1 night in May 2021

6/10 Okay

Angélique

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Hôtel correct pour 1 nuit
Hôtel bien situé et accueil agréable. La solution pour le dîner avec le traiteur local est parfaite! Literie très dure et inconfortable (dans la chambre Maroc et avis personnel). L'équipement de la chambre est sommaire.
Stayed 1 night in May 2021

8/10 Good

ALAIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
étape confortable
Une seule nuit en cours de périple ... accès très facile , chambre agréable bien équipée , absence de nuisances sonores . à recommander
Stayed 1 night in Jul 2020

6/10 Okay

Thierry

Liked: Staff & service
Chambre calme et reposante
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tout est parfait Je recommande Thank
Stayed 1 night in Jun 2020