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Reviews of Residence Inn By Marriott Raleigh Crabtree

3 out of 5
Residence Inn By Marriott Raleigh Crabtree
2200 Summit Park Ln, Raleigh, NC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 239 out of 367 reviews" "
Rating 8 - Good. 84 out of 367 reviews" "
Rating 6 - Okay. 23 out of 367 reviews" "
Rating 4 - Poor. 10 out of 367 reviews" "
Rating 2 - Terrible. 11 out of 367 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Cara

Liked: Cleanliness, staff & service, property conditions & facilities
The room was absolutely beautiful!
Stayed 1 night in Apr 2024

8/10 Good

rahsaan

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant
Stayed 3 nights in Apr 2024

10/10 Excellent

Andrea

Stayed 2 nights in Mar 2024

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice. The room was clean and comfortable.
Stayed 1 night in Feb 2024

6/10 Okay

Wale

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Amenities are old and some didn't work well.
Stayed 2 nights in Feb 2024

10/10 Excellent

Teairha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Jose Mauricio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Jarvone A

Stayed 1 night in Dec 2023

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Oka

Stayed 6 nights in Dec 2023

8/10 Good

Leonard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel but the price was out of control and would not ever pay that amount again for. A hotel @ that price during that time . TRASH!
Stayed 1 night in Nov 2023

10/10 Excellent

Sonia

Stayed 1 night in Nov 2023

10/10 Excellent

Sonia

Stayed 1 night in Nov 2023

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This property was old and the paint was coming off the walls and the vents were dirty. Would not stay here again unless there are major capital improvements! Disappointed
Stayed 4 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023

10/10 Excellent

Shahanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was great. Would recommend
Stayed 3 nights in Oct 2023

4/10 Poor

Koray

Disliked: Property conditions & facilities
Disappointed
I think the hotel is really overrated! Emloyees at this hotel are never responsive or have urgency to resolve issues. They are always too busy. Left a message to GM several times never returned. Overall disappointing experience. I hope they take steps to resolve personnel issues at this location because we like staying at Residence inn's..
Stayed 7 nights in Aug 2023

10/10 Excellent

Ericka

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Breakfast was good
Stayed 1 night in Aug 2023

10/10 Excellent

Ezell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Byron

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location. Very clean
Stayed 1 night in Jul 2023

10/10 Excellent

Emman

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff Comfortable room ❤️
Stayed 2 nights in Jul 2023

10/10 Excellent

patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best ever
A wonderful experience everyone friendly rooms are neat and clean
Stayed 1 night in Jul 2023

10/10 Excellent

Cameron

Stayed 1 night in Jun 2023

10/10 Excellent

Bob

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk outstanding.
Stayed 1 night in Jun 2023

10/10 Excellent

Nicole

Stayed 2 nights in May 2023

8/10 Good

Hassan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and kept clean.
Stayed 3 nights in May 2023

10/10 Excellent

Cameron

Stayed 1 night in May 2023

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service

8/10 Good

Darren

Stayed 3 nights in May 2023

10/10 Excellent

Melinda

Stayed 3 nights in Mar 2023

6/10 Okay

joshua

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very neat and nice and staff was super pleasant. Would stay again.
Stayed 2 nights in Mar 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2022

2/10 Terrible

Shannie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
There was stains on pull out couch, called to inform staff. Unfortunately they did not have another couch or another room to accommodate my family. Suggested bedding to SLEEP ON THE FLOOR. The lack of empathy and the suggestion to sleep on the floor is what upset me and we left. If the mattress was filthy with stains what makes you think the floor was any cleaner.
Stayed 2 nights in Nov 2022
Response from MaleaW on Nov 21, 2022
Thank you for your review and feedback. We apologize for missing the mark and have taken your feedback and are discussing internally opportunities to improve.

10/10 Excellent

Carrie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I liked everything about my stay with Residence Inn. It was clean, quiet and relaxing. I loved the fact that I had a balcony so that I can go out and get fresh air. I did not feel closed in. i felt at home. It was a great experience. I recommend anyone to visit.

10/10 Excellent

Marvin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great job
Stayed 1 night in Nov 2022

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2022

10/10 Excellent

Dennis, Wake Forest

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We decided to visit this property again for our wedding anniversary. Even though there were some Maintainance issues, we were very impressed with how everything was handled. The staff did an excellent job communicating with us about the issue. They resolve the issue and did everything they could to accommodate us. Thanks to Residence Inn, it turned out to be a great anniversary weekend.
Stayed 2 nights in Sep 2022

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2022

2/10 Terrible

Jose

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Both toilets in the room were broken another room on my floor had a flood and the whole hallway smelled like toilet and we had roaches in our room and the pull out bed was cheap unstable and uncomfortable
Stayed 1 night in Aug 2022

4/10 Poor

Sinan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I am sorry, but I have been to a hotel as dirty as this one.
Stayed 2 nights in Aug 2022

8/10 Good

Louis

Liked: Cleanliness, property conditions & facilities, room comfort
Great stay
Great stay, I ended up locking myself out at 2 am and it took about an hour to find anyone to help get a new key. Everything else was great
Stayed 1 night in Aug 2022

10/10 Excellent

Kisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite, family-friendly, nice staff.
Stayed 2 nights in Aug 2022

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and a very nice property for the price.
Stayed 1 night in Aug 2022

8/10 Good

Jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I did not like was there were no stairways between the lobby and the rooms. One could take the elevator between the lobby and the rooms but one had to go outside to use the stairs.
Stayed 2 nights in Aug 2022

6/10 Okay

Natalie

Liked: Staff & service, room comfort
The hotel just seems a bit outdated. Drab, dark narrow hallways; a bit musty. Someone on our floor fried fish in their room last night which permeated the halls & even into our room. It seemed to even come thru the vents as air conditioning circulated. It was a major deterrent for me to use this hotel chain again.
Stayed 1 night in Aug 2022

10/10 Excellent

Lana, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and comfortable accommodations.
Stayed 1 night in Jul 2022

10/10 Excellent

MARILYN, Wilmington

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Everything was great, but there was a loud water dripping sound into a bucket/pail within the walls of the bedroom next to the window (behind a thin shutter/louvered door your maintenance screwed up on the wall). Kept us up all night.
Stayed 1 night in Jul 2022

10/10 Excellent

Brianca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022