Hi Nicole,Thank you for taking the time to leave a review of your stay. We appreciate your feedback and have thoroughly checked the unit based on your comments.Regarding the temperature, our wall heaters typically heat the units well, sometimes even making them quite warm. It's possible the thermostats in each room may not have been adjusted properly. We've tested them, and they are working as expected. This is the first time we've received feedback about the unit being cold, but we'll monitor this closely.As for the TVs, they are smart TVs equipped with Roku, allowing access to various streaming services. We've checked and confirmed that they are functioning correctly. The transition to internet TV from traditional cable offers more viewing options, which many of our guests enjoy.We also tested the Keurig coffee machine and kettle in your unit, and they are both operating correctly. They are designed to be user-friendly with simple plug-in and one-touch operation.Our housekeeping and maintenance managers have thoroughly inspected the unit, ensuring that everything is in working order. We apologize for any inconvenience you experienced and appreciate your positive remarks about the overall stay.Thank you again for your review. We hope you'll consider visiting us again in the summer to enjoy another pleasant stay.

Thank you so much for your positive review! We're thrilled to hear that you enjoyed your stay with us. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future.

Hello Paul,Thank you for taking the time to share your feedback with us. We're genuinely disappointed to learn that your experience in our 2-bedroom free-standing cabin unit fell short of your expectations, resulting in a 2-star rating.We value every guest's perspective, and your input is crucial to our ongoing efforts to enhance our services. However, it's regrettable that we weren't informed of any issues during your stay, as we would have been eager to address them promptly and ensure your comfort.Additionally, we want to emphasize that guest satisfaction is our top priority, and we're always ready to resolve any concerns that arise during a stay. We encourage guests to communicate with us directly so that we can promptly address any issues and make their experience with us as enjoyable as possible.Regarding your comment about this being the first complaint we've received about our free-standing units, we appreciate your perspective. These units are indeed meticulously maintained to ensure the highest quality experience for our guests. We take all feedback seriously and will investigate to ensure that our high standards are maintained consistently.If you could kindly provide us with more details regarding your stay, we would be grateful for the opportunity to better understand your perspective and address any areas for improvement. Your satisfaction is of utmost importance to us, and we are committed to making every guest's stay with us exceptional.Thank you once again for bringing this matter to our attention. We look forward to hearing from you and hope to have the opportunity to exceed your expectations in the future.

Hi Amanda, it was great having you here. Thank you kindly for the review, and we hope to see you again.

Hi Aleksandra, thank you for taking the time to leave this nice review about our resort. We appreciate you choosing our resort. We will be happy to accommodate you in the future, stay healthy kindly regards the front desk at Riverside Resort.

Dear [Justin,Thank you for taking the time to share your feedback regarding your recent stay with us. We truly value your input and apologize for any inconvenience you experienced during your time in our 2-level suite.We sincerely regret that the condition of the suite did not meet your expectations upon arrival. Please rest assured that providing a comfortable and enjoyable stay for all our guests is our top priority, and we take all feedback seriously.Upon receiving your complaint, our team immediately investigated the matter and conducted a thorough inspection of the suite. While we were unable to detect any lingering odors during our initial inspection, we understand that the presence of animal urine and cigarette odor can be extremely unpleasant. We sincerely apologize for any discomfort this may have caused.In response to your concerns, we took immediate action to address the issues you raised. We have implemented additional cleaning measures, including steam cleaning and fabric treatment, to ensure that the suite meets our high standards of cleanliness and comfort for future guests.We are pleased to hear that our staff provided excellent service during your stay and were able to offer you a cabin that better suited your needs. We strive to exceed our guests' expectations in every aspect of their experience with us, and we appreciate your understanding and patience as we worked to resolve the situation.We hope that you will consider giving us another opportunity to host you in the future, so that we may provide you with the exceptional experience that you deserve. Please don't hesitate to reach out to us directly if you have any further questions or concerns, or if you would like to discuss your future stay with us.Thank you again for your feedback, and we look forward to the possibility of welcoming you back to our resort in the near future.Warm regards,

Thanks for taking the time to leave us a review, we are happy to hear the accommodation was comfy and convenient. We are sorry to hear about the bed sheets having small hairs, we would have loved to refresh the room and take care of that as we are meticulous when it comes to post-stay care for any units that have pets stay in them. Otherwise, we are happy you enjoyed the amenities and features of the unit and hope to see you back here again with us soon!

Dear Douglas,Thank you for taking the time to share your experience, albeit brief, with us. We regret that your stay did not meet your expectations, and we appreciate the opportunity to address your concerns.Firstly, we sincerely apologize for any inconvenience you experienced regarding your check-in process. We understand that arriving after our front office hours can be challenging, especially during our slower seasons. As clearly stated on the Expedia booking site, our front office hours vary throughout the year, and we make every effort to communicate this information effectively to our guests.In anticipation of your late arrival, our team made extensive efforts to reach out to you via phone, email, and Expedia messaging, in order to make alternative arrangements for your check-in. Regrettably, despite our repeated attempts, we were unable to connect with you.We understand your disappointment, and we assure you that guest satisfaction is of utmost importance to us. In light of the circumstances, we have issued a full refund through Expedia, as a gesture of goodwill.Moving forward, we encourage all guests to review our front office hours when planning their visit to ensure a smooth check-in experience.We would love the opportunity to make it up to you and show you the true essence of our resort during the vibrant summer months. With our array of amenities, including waterslides, pools, and mini-golf, we are confident that your next visit will be nothing short of exceptional.Please feel free to reach out to us directly to discuss your future stay, and we will be more than happy to assist you in planning a memorable experience.Thank you again for your feedback, and we hope to welcome you back soon for an unforgettable stay.Warm regards,

Thanks for taking the time to leave a review of your stay, we are happy to hear you enjoyed your accommodation and the surrounding area! We love hearing good things about our staff. We hope to see you back at the resort in the near future!

Hi Jessica, thank you for taking the time and leave this nice review about our resort. We appreciate you choosing our resort. We will be happy to accommodate you in the future, stay healthy.Kind regardsThe front desk at Riverside Resort.

Dear Emily,Thank you for taking the time to share your experience, albeit brief, with us. We regret that your stay did not meet your expectations, and we appreciate the opportunity to address your concerns.Firstly, we sincerely apologize for any inconvenience you experienced regarding your check-in process. We understand that arriving after our front office hours can be challenging, especially during our slower seasons. As clearly stated on the Expedia booking site, our front office hours vary throughout the year, and we make every effort to communicate this information effectively to our guests.In anticipation of your late arrival, our team made extensive efforts to reach out to you via phone, email, and Expedia messaging, in order to make alternative arrangements for your check-in. Regrettably, despite our repeated attempts, we were unable to connect with you.We understand your disappointment, and we assure you that guest satisfaction is of utmost importance to us. In light of the circumstances, we have issued a full refund through Expedia, as a gesture of goodwill.Moving forward, we encourage all guests to review our front office hours when planning their visit to ensure a smooth check-in experience.We would love the opportunity to make it up to you and show you the true essence of our resort during the vibrant summer months. With our array of amenities, including waterslides, pools, and mini-golf, we are confident that your next visit will be nothing short of exceptional.Please feel free to reach out to us directly to discuss your future stay, and we will be more than happy to assist you in planning a memorable experience.Thank you again for your feedback, and we hope to welcome you back soon for an unforgettable stay.

Hi Bhavneet, we are happy that your stay with us was satisfactory, we will make sure we let our lovely staff know about this nice review. We will be happy to accommodate you in the future, please stay healthy.Sincerely The Riverside Resort Staff :)

Thank you, Ruth! I hope you enjoyed your stay with us :)

Hello Tabitha, Thanks for taking the time to leave a review, we are sorry to hear your experience wasn't more than a 2-star one. We would appreciate any feedback beyond this and we weren't aware of any correspondence between us during your stay. We always strive to improve stays with us if we are made aware before checkout.

Hi there, we appreciate you taking the time to leave a detailed review. We are glad to hear that you had a good experience with our staff. Hopefully you got in safely and we are excited to see you again.

Thank you so much for taking the time to leave such a nice review. We are always happy to hear positive things about response time, and spending quality time with family. So glad you enjoyed our 2 Bedroom Unit and we hope to see you again soon.

Hi Maria, it was great having you here. Thank you kindly for the review, and we hope to see you again.

Good Day Bernice, Thank you for taking the time to reflect on your recent stay here at the Riverside Resort. We are glad to hear about your experience. Thank you choosing to stay with us. We hope to welcome you back in future for a multiple nights so you can get the most of your trip.

Good Day Stephanie, Thank you for taking the time to rate your recent stay here at the Riverside Resort. We hope to welcome you again for your future travels.

Good Day Christine, Thank you for taking the time to rate your recent stay here at the Riverside Resort. We are always delighted to see our guests having a 5 on 5 experience at our Resort. Thank you and we look forward to welcome you again in future.

Thank you for taking the time to share your experience on your recent stay at the Riverside Resort. We are glad to hear that our Front of House staff were friendly and helpful. We hope you had a great stay and we hope to welcome you again in future.

Good Day Robert, Thank you for taking the time to reflect on your stay here at the Riverside Resort. We are quite disheartened to hear that you may not return to our resort in future. I hope you are able to give us another chance in future as we firmly believe in updating the resort for each season and we are confident that you will notice that during your next stay,

Good Day Amber, Thank you for taking the time to share your rating regarding your recent stay here at the Riverside Resort. While we are really happy to see the 4 stars we would also like to know how we could have acheived that 5 on 5 rating. Please feel free to reach ou to us if you would like to share further insight about your stay.

Good Day Alanna, Thank you for taking the time to rate your stay here at the Riverside Resort! Thank you for the 5 stars. We look forward to welcoming you again in future.

Thank you for taking the time to review your recent stay here at the Riverside Resort! Its always a pleasure to hear back from happy parents and happy families! We hope to welcome you back soon for another round of pool and waterslide! Riverside always at your service!

Good day Heather, Thank you for taking the time to review your recent stay here at the Riverside Resort! We are thrilled to hear that your family enjoyed our all-inclusive resort guest amenities. We hope to welcome you back soon!

Thank you for taking the time to share your experienence on your recent stay here at the Riverside Resort! We are happy to see that your family enjoyed the space and their inclusive amenities. We look forward hosting you again for future.

Good Day Laura, Thank you for taking the time to rate your recent stay here at the Riverside Resort. We are happy to see your four star rating. With that being said please feel free to let us know how we could have improved and got a 5 star rating for your stay. Looking forward to seeing you again in future.

Good Afternoon Samantha, Thank you for taking the time to share your experience here at the Riverside Resort! We are happy to hear that your family enjoyed the overall stay. We will definetely pass your notes on the cleanliness to our housekeeping department. Rest assured the housekeeping team works very hard to ensure that all guest rooms are cleaned to meet and exceed expectations.

Good Day Janice, Thank you for taking the time to leave us with your ratings in regards to your recent stay here at the Riverside Resort! We are glad that we were able to meet and exceed expectations. Hope to see you again for future.

Good Day Brent, Thank you for taking the time to share your ratings on your recent stay here at the Riverside Resort! Although, we are very happy to see a four star rating but we also always strive to do better. Please feel free to leave us with your comments on how we could have made your stay worth a five star rating.

Good Afternoon Dawn, Thank you for taking the time to review your stay. Its great to hear that you enjoyed the amenities and the beds were comfortable. We have adopted Roku TV system for all TV's of the resort and I believe the cutting in and out was most likely a minor case of buffering which occasionally happens while watching internet TV. After reading your experience with the slow drain we have notified our maintainence team to take an immediate look at the issue.

Good Afternoon Carol, Thank you for taking the time to share your experience here at the Riverside. Your review made all of us chuckle. Yours is the type of complaint that encourages us work even harder for our guests and also serves as a healthy reminder of how Qualicum Beach and Vancouver Island is the best place to live and play. Next time we will make sure to make you stay longer with us.

Good Day Sharon, Thank you for taking the time to leave us your wonderful review about your recent stay here at the Riverside. We are so happy that your family had a great time with us. We always aim to provide the same experience to each and every guest that stays here at the Riverside. We hope that Riverside becomes your family's yearly vacation spot like it has been for numerous happy families that spend their vacations with us.

Good Day Michelle, Thank you for taking the time to leave a rating on your recent stay here at the Riverside. We hope to see you again in future. We will defientely aim to achieve 5 on 5 stars from you.

Good Day Gillian, Thank you for taking the time to rate your overall stay with us here at the Riverside Resort! Thank you for the 4 stars. We hope to see you again for future.

Good Day Yasuko, Thank you for taking the time to rate your stay here at the Riverside Resort. We hope to see you again in future.

Good Day Stephanie, Thank you for taking the time to us a rating. We are saddened to see that we were unable to meet your expectations. Please feel free to reach out to us so we can understand where we could improve our offered services for our guests.

Thank you for taking the time to rate your recent stay here at the Riverside Resort. We hope to see you again in future. Best Wishes

Good Afternoon Elizabeth, Thank you for taking the time to write about your experience during your recent stay here at the Riverside Resort. Our Life Guard takes her job very seriously because there are many children in a pool at a given time and lives are at stake. Her job requires her to be firm but thank you for sharing your thoughts on that I can pass it along to them. I am unsure on who the older guy could be and the store staff is training new summer students. We have a convenience store and icecream store on the same site so I will definetely let them know to not answer questions or provide directions from afar off when its really busy and people are lined up because it get misinterpreted and can come across as yelling and screaming. Thank you for your thoughts!

Good Afternoon Jane, Thank you for staying with the Riverside Resort. We are saddened to hear that you found some faults with your accomodation. We work very hard to maintain our large and spread out resort and it seems that we lacked in our maintainence department. Rest assured all the errors with the room have been promptly dealt with for the next guest. Please give us another chance to make your stay memorable for the future.

Good Day Lynne, Thank you so much for taking the time to rate your stay. We are so glad that you enjoyed it. We look forward to hosting your family again in future.

Thank you John, for taking the time to leave us a rating. We would have loved 5 on 5 but please let us know how we could have improved.

Good Day EungSeo, We are glad that you have enjoyed your stay at the Riverside Resort. Our one of kind Three Bedroom Semi Detached Cabin Suite is always a hit with families. Looking forward having you stay with us in future. Hoping you stay with us when our seasonal pool, waterslide and mini golf are open this summer.

Hi darren, thank you so much for your review, we are so happy you enjoyed your stay and look forward to seeing you in the future.

Good morning JenniferThank you, again for staying with us. We really appreciate your return visits, your feedback, and your kind comments, thank you!This place is "the place to be" for your fun and adventurous summer vacay!We certainly look forward to seeing you again, in the summer!

Hi Priscilla, thank you for staying with us, we are happy you and your friends found the accommodation comfortable and cozy, we appreciate you bringing the issues of smelling of smoke to our attention. We figured that the cigarette smell from the guests who stayed next to you who smoked outside came into your unit just before you checked into the unit, and that could have happened otherwise, yes, your units and every other units are "Non-Smoking" units nowadays as we don't have any smoking unit in our resort. And hope to see you in the future again.

Hello Claudia, Thanks for taking the time to leave your review of your stay. We are very happy to hear that you found your stay to be clean and comfortable. The room amenities do match the group size and it might have been misunderstood when the topic of the extra person charge came up in conversation. We hope to see you back for another stay!

Hi Tracey, and thank you for your feedback. I am sorry to hear that you were unhappy with your stay overall. One of our employees explained to you what was going on with this Expedia booking. We feel that we are the victim in this case as Expedia was the one who created all of these issues with tax portion etc...but truly, we can definitely understand your situation and point. And you have paid 200 per night for your 1bedroom suite and the rate for a 1-bedroom suite could have been much more but you've found the deal out on Expedia. And every single unit will have brand new ACs before the next summer. It could have been much better if you have let us know and given us a chance to make things better for you at least when you were still here at the resort. Please feel free to contact us with any of your concerns.