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Reviews of Impressive Punta Cana - All inclusive

4 out of 5
Impressive Punta Cana - All inclusive
Av. Alemania A-B 108, Bavaro, Punta Cana, La Altagracia

Reviews

7.6

Good

Rating 10 - Excellent. 105 out of 240 reviews" "
Rating 8 - Good. 54 out of 240 reviews" "
Rating 6 - Okay. 30 out of 240 reviews" "
Rating 4 - Poor. 23 out of 240 reviews" "
Rating 2 - Terrible. 28 out of 240 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Asia

Travelled with partner
Liked: Amenities, property conditions & facilities
My husband and I booked a trip to this resort for our 9th wedding anniversary and my college graduation. The resort was beautiful however, the directions to the room are very confusing. It’s so easy to get lost and when it gets dark the lighting on the resort is not good! The food was not good at all but we did not get to eat at all the restaurants due to reservations. It says reservations are always full but when you see the restaurant’s not every table is full. Some of the employees are rude but we loved Jha the bartender and Martina the cleaning staff!! They were amazing, caring, helpful and always smiling.
Stayed 4 nights in May 2024

6/10 Okay

Mery

Liked: Cleanliness
I feel the food choices were very limited, was not too impressed with food. Pool/beach should be opened a bit longer than 7pm. I disliked the fact that though I was a premium member, I had to walk far from my room to everything premium
Stayed 7 nights in May 2024
Response from Customer Service on May 22, 2024
Dear Guest,First of all, thank you for choosing Impressive Punta Cana and sharing your review of your stay with us.We will take your comments into account to take the necessary measures to provide better service every day. We will be delighted to welcome you again and offer you the best of the attentions.Regards,Impressive Resorts & Spas

10/10 Excellent

Jose, Juncos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an awesome hotel.
Stayed 3 nights in May 2024
Response from Customer Service on May 14, 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your review of your stay with us. We will be delighted to welcome you again and offer you the best of the attentions.Regards,Impressive Resorts & Spas

4/10 Poor

William

Disliked: Staff & service
No air conditioning first nite
Stayed 10 nights in Apr 2024
Response from Customer Service on May 9, 2024
Dear guest, At Impressive Punta Cana we are committed to all our customers and we have a staff always ready to offer you a quality service, to make your stay a pleasant experience. We appreciate your comments and hope to have you back very soon to offer you the best service. Regards,Impressive Resorts & Spas

2/10 Terrible

Nicole, North lauderdale

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The hotel is just ok. There is absolutely nothing to write home about. The property is clean, the buffet is the same thing every single day. Getting reservations at the ‘specialty’ restaurants is virtually impossible if you are just there for a weekend. The hostess Daniella is the rudest person I have ever encountered. She’s pretentious- she has absolutely no customer service skills. She was snobby, rude, condescending, and a biaaaa. Soley based on her I would never ever visit this hotel again.
Stayed 3 nights in Apr 2024
Response from Customer Service on May 8, 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your review of your stay with us. We are committed to our customers and the constant improvement of the services we offer, so we take very much into account your ratings. This allows us to evaluate possible measures and thus be able to provide better service every day.We are sorry for any inconvenience we may have caused you. We hope to have you back soon to offer you a better experience. Regards,Impressive Resorts & Spas

6/10 Okay

Edward C

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Nice place with some issues. A C in room was not that good. The beef and chicken were very cheap quality. To much pressure by the people working the Extradian time share. In general the employees were very nice.
Stayed 7 nights in Apr 2024
Response from Customer Service on May 8, 2024
Dear Guest, First of all, thank you for choosing Impressive Punta Cana and sharing your review of your stay.The feedback from our guests is very important to us. This allows us to evaluate opportunities for improvement and take the necessary steps to provide better service every day. We are sorry for any inconvenience we may have caused you. We hope to have you back soon to offer you a better experience. Best regards,Impressive Resorts & Spas

8/10 Good

Hailey

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We enjoyed our stay. Everything was close, walkable. We were right next to a pool, and a few feet from the beach! The buffet, lobby and activities were all outside so have to be ok with the heat.
Stayed 6 nights in Apr 2024
Response from Customer Service on May 8, 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spas

10/10 Excellent

Mary

Stayed 7 nights in Apr 2024
Response from Customer Service on May 22, 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your review of your stay with us. We will be delighted to welcome you again and offer you the best of the attentions.Regards,Impressive Resorts & Spas

10/10 Excellent

Clara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent costumer service.
Stayed 3 nights in Apr 2024
Response from Customer Service on May 8, 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your review of your stay with us. We will be delighted to welcome you again and offer you the best of the attentions.Regards,Impressive Resorts & Spas

10/10 Excellent

Violet Olivia

Stayed 9 nights in Apr 2024
Response from Customer Service on May 22, 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your review of your stay with us. We will be delighted to welcome you again and offer you the best of the attentions.Regards,Impressive Resorts & Spas

8/10 Good

Kevona

Stayed 5 nights in Apr 2024
Response from Customer Service on May 20, 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your review of your stay with us. We will be delighted to welcome you again and offer you the best of the attentions.Regards,Impressive Resorts & Spas

6/10 Okay

yanko

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotel is clean, rooms seem new, really nice. Beach front and ocean are beautiful, but as soon as you walk your way off the beach from there are public beaches, which if great everyone to have access but unfortunately that are not maintained by anyone thus lost of garbage gets accumulated making unsafe to walk barefoot and not pleasant to see. Hotel doesn’t have a beach front algae cleaning service like the hotels nearby so it can take fue days before cleaned up. During our stay (March 2024) a group of tourists/ guest dedicated about 2 hr each morning to clean and pick up algae while staff were pretending to work. The restaurant service was awful, this at both the buffet and a la carte restaurants, I even had to report a cook’s bad attitude to a supervisor. It takes for ever to get drinks, so much the we stood up to get them as the bar on each meal. Food was just basic, if you are the ripe to eat Kaft dinners at home you will be ok other than that not good, burgers, hotdogs, pasta and pizza plus few other things. Restaurants don’t serve coffee (except for breakfast) if you want a coffee after lunch or dinner at lobby they have a great coffee shop. As well I had to report a horrible cook’s attitude to a supervisor on how he treated guests, could be an isolated case, but the service was awful every day. So for these reasons I would not recommend this hotel, better places like Riu, Bahia and Iberostar among other are better option if you want to enjoy your stay.
Stayed 10 nights in Mar 2024
Response from Customer Service on Apr 23, 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and for taking the time to share your experience with us. The opinions of our customers are very important as they allow us to detect opportunities for improvement. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. We hope to have you back very soon and offer you the best attention. Regards,Impressive Resorts & Spas

6/10 Okay

Barbara isabel

Travelled with group
Disliked: Staff & service
If you go here, ask for Gabby in the lobby he was the best part of this place. He helped us book our excursions and was so kind. He speaks 5 languages which is such a big plus! The hotel itself was clean. The everyday buffet was ok the food was bland but decent selection. The biggest issue was how hot our room was. The ac unit said 15 Celsius which is 59 degrees, and the room was definitely like 85. We called for someone to come and try to fix it. They came and as they’re “fixing it” they said in Spanish they don’t know what they need to do and one of them said just do something so we can leave. They didn’t think I spoke Spanish. They promised before they left the room would feel like “Alaska” and to wait 20 min for it to kick in. We waited 1 hour and I called again for them to atleast bring us a fan. They said they would send someone else again, and never did. We spent the night asleep on the top sheet and barely clothed. The next morning I called again, and they kept pushing to have someone come again, I told them someone already did and nothing changed. I asked for a fan again and they said they can’t give one. They said they would send someone so I said ok. They once again did not come. We spent the next 6 days sleeping in the heat. I heard multiple other guest complain about this and nothing was done about it. So the key was cold showers every time we came back to the room and no clothes. Overall prob won’t stay here again and will try another place.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 23, 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and for taking the time to share your experience with us. The opinions of our customers are very important as they allow us to detect opportunities for improvement. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. We are sorry for the inconvenience caused and hope to have you back soon to offer you a better experience. Regards,Impressive Resorts & Spas

10/10 Excellent

abraham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the service excellent
Stayed 8 nights in Apr 2024
Response from Customer Service on Apr 23, 2024
Estimado cliente, En primer lugar, gracias por elegir Impressive Punta Cana y compartir su experiencia con nosotros. Nos complace saber que su estancia en el resort ha sido positiva y que haya podido disfrutar de las instalaciones y del amable servicio de nuestro equipo. Estaremos encantados de recibirle nuevamente y ofrecerle la mejor de las atenciones.Saludos,Impressive Resorts & Spa

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the property, set up and accommodations. Staff was very friendly and helpful for the most part. We thought the food was sub par versus some other all inclusives weve been to. The restaurants were also all booked when we arrived so it took some arm wrestling with concierge to get dinner reservations.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 17, 2024
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your experience with us. We are very happy that you enjoyed your stay with us. We will take your comments into account to take the necessary measures to provide a better service every day. We will be delighted to welcome you again and offer you the best of the attentions.Regards,Impressive Resorts & Spas

10/10 Excellent

Navakanth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall experience with the property was good. I would come back to it
Stayed 5 nights in Mar 2024
Response from Natalia on Apr 9, 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spas

2/10 Terrible

Michelle

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
LA PEOR EXPERIENCIA DE VIAJE QUE EH TENIDO.
Stayed 5 nights in Mar 2024
Response from Natalia on Apr 4, 2024
Estimado cliente, En Impressive Punta Cana estamos comprometidos con todos nuestros clientes y contamos con un personal siempre dispuesto a ofrecerles un servicio de calidad, para hacer de su estancia una experiencia agradable. Agradecemos sus comentarios y esperamos tenerle de vuelta muy pronto para ofrecerle la mejor de las atenciones. Saludos,Impressive Resorts & Spas

4/10 Poor

trey

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
was not told much information when at the resort, had to figure everything out ourselves, took two hours to get room once arrived
Stayed 7 nights in Mar 2024
Response from Natalia on Apr 1, 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and for taking the time to share your experience with us. The opinions of our customers are very important as they allow us to detect opportunities for improvement. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. We are sorry for the inconvenience caused and hope to have you back soon to offer you a better experience. Regards,Impressive Resorts & Spas

10/10 Excellent

Cezar

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel to travel to
Response from Natalia on Apr 5, 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spas

10/10 Excellent

johanna

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
The beach is amazing
Stayed 10 nights in Mar 2024
Response from Natalia on Apr 1, 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spas

10/10 Excellent

Marica, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10!!!! My 6th time in Punta Cana, and I loved this resort. Has everything you need. Staff were great, many fun activities during the day, food is amazing, clean, beach is great too. I do not have a single bad thing to say about this resort. Thank you!
Stayed 7 nights in Mar 2024
Response from Natalia on Apr 1, 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spas

6/10 Okay

Allison Sara

Travelled with group
property, staff, rooms were average, and good for the price of this vacation, but we were very unimpressed by the restaurant foods, plus to get a reservation at any of the included restaurants was extremely difficult, you needed to bribe restaurant staff with $ for a table at the included restaurants
Stayed 6 nights in Mar 2024
Response from Natalia on Apr 1, 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and for taking the time to share your experience with us. The opinions of our customers are very important as they allow us to detect opportunities for improvement. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. We hope to have you back very soon and offer you the best attention. Regards,Impressive Resorts & Spas

8/10 Good

Adan, Rockford

Liked: Property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Natalia on Mar 27, 2024
Dear Guest,First of all, thank you for choosing Impressive Punta Cana and sharing your review of your stay with us. We will be delighted to welcome you again and offer you the best of the attentions.Regards,Impressive Resorts & Spas

8/10 Good

Miriam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, beautiful beach, staff helpful and friendly.
Stayed 7 nights in Mar 2024
Response from Natalia on Mar 26, 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spas

2/10 Terrible

Kelly

Disliked: Cleanliness, staff & service, property conditions & facilities
Everything about this resort was disappointing. Room was very uncomfortable..bed and pillows. No activities at this resort.. they listedca casino on site and golf course..and lets not forget the disco.. all false advertising. Food was disgusting. My best friend had food poisoning from raw chicken served at the buffet restaurants required reservations and no one helps to make the reservations through ones phone . All but one bar closes at five p.m . Except for lobby bar with only a few tablrs to sit down. Apparently the lobby lounge was the disco...what a joke. We save all year to go on our birthday vacations.. we have been to many resorts in the tropics.. do yourself a favor..dont waste your money on this charade of a resort. One last thing. This resort was listed as a non smoking facility . Ash trays provided all over the resort. Remember not except ice in your room..its like pulling teeth to get a little ice. All and all this place sucks and i cannot report anything good about impressive punta cana all inclusive resorts
Response from Natalia on Apr 1, 2024
Dear customer,Thank you for sharing your review. At Impressive Resorts our priority is the satisfaction and well-being of our guests.We have rigorous internal protocols and procedures in place to ensure the maximum enjoyment of our guests, the scope of which also includes maintaining the highest standards of quality and food safety, which are recurrently certified by an independent external audit. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. Best regards,Impressive Resorts & Spas

4/10 Poor

Roe

Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 17, 2024
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and for taking the time to share your experience with us. The opinions of our customers are very important as they allow us to detect opportunities for improvement. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. We hope to have you back very soon and be able to offer you a better experience. Regards,Impressive Resorts & Spas

8/10 Good

Weronika, Alexandria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is absolutely amazing! Very clean. Food is a bit repetitive and there could be more activities planned like water volleyball etc.
Stayed 8 nights in Feb 2024
Response from Natalia on Mar 19, 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We will take your comments into account in order to take the necessary measures to provide a better service every day. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spas

6/10 Okay

Greg

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Upon arrival we tried to book restaurant reservations for the week. We were able to only get one reservation the entire week. Defeated the purpose of all inclusive. Was extremely dissatisfied as we had to leave resort for dinners unless we wanted the same buffet every night
Stayed 7 nights in Feb 2024
Response from Natalia on Mar 19, 2024
Dear guest,At Impressive Punta Cana we are committed to our customers and the constant improvement of the services we offer, in order to provide a better experience every day during your stay. That is why we will take into account your comments to take the necessary measures to provide better service every day. Thank you for sharing your feedback.Regards,Impressive Resorts & Spas

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities
I love it
Stayed 2 nights in Mar 2024
Response from Natalia on Mar 19, 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your review of your stay with us. We will be delighted to welcome you again and offer you the best of the attentions.Regards,Impressive Resorts & Spas

10/10 Excellent

Ruth M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was pleasant and good,my only thing is they should update the buffet area and activities.
Stayed 2 nights in Feb 2024
Response from Natalia on Mar 19, 2024
Dear Guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy our services and facilities. We will take into account your comments and take the necessary measures to provide a better service every day. We look forward to welcoming you again and providing you with the best of care.Regards,Impressive Resorts & Spas

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good, just the people in the blue shirts the ones that say that a free breakfast and to give you some info they attack you so much call at 8 in the morning like 4 times if you dont answer they come knocking on your door even if you have the do not disturb sign on the door, so annoying, they are standing there by the entrance of the buffet so if you go to eat before you go in they stop you and try to convince you, when you come out of the buffet they stop you again, you try to go to the coffee shop to get a coffee by the lobby they stop you and sit you down, they dont take NO for an answer. Thats the only thing my wife and i didn't like we felt like we had to be watching our backs and hidding from these people!!!!!
Stayed 5 nights in Feb 2024
Response from Natalia on Mar 19, 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and for taking the time to share your experience with us. The opinions of our customers are very important as they allow us to detect opportunities for improvement. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. We hope to have you back very soon and offer you the best attention. Regards,Impressive Resorts & Spas

10/10 Excellent

Gabriella

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, very clean, great drinks, variety of food, beautiful beach and pools.
Stayed 4 nights in Feb 2024
Response from Natalia on Mar 19, 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spas

10/10 Excellent

Angel Tomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything excellent 👌
Stayed 3 nights in Feb 2024
Response from Natalia on Mar 19, 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spas

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice layout with mature trees throughout providing natural shade. Pool is ok but the beach is amazing.
Stayed 7 nights in Feb 2024
Response from Natalia on Mar 19, 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spas

8/10 Good

Shanay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Natalia on Mar 19, 2024
Estimado cliente,En primer lugar, gracias por elegir Impressive Punta Cana y compartir la valoración de su estancia con nosotros.Estaremos encantados de recibirle nuevamente y ofrecerle la mejor de las atenciones.Saludos,Impressive Resorts & Spas

10/10 Excellent

Jennifer

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent beachfront. No seaweed, beautiful sand. Lovely staff that are friendly. Clean. Food was good. Pools were nice. Easy to navigate the property. It’s not a fancy place, however an absolute bargain. For the price point you can’t beat it.
Stayed 6 nights in Feb 2024
Response from Impressive Resorts & Spas on Feb 19, 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,

10/10 Excellent

jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fui con mi familia un grupo de 10 personas y trato fue mas de lo que esepraba,la comida,actividades,servicio,musica y el personal super amable.mi famila y yo quedamos super encantado que ya estamos pensando en regresar. Lo unico que puedo desir que el Casino estaba cerrado y fue una de las cosas que mi mama queria usar pero a menos de 5 minutos a las a fuerra hay varios.
Stayed 4 nights in Feb 2024
Response from Impressive Resorts & Spas on Feb 9, 2024
Estimado cliente, En primer lugar, gracias por elegir Impressive Punta Cana y compartir su experiencia con nosotros. Nos complace saber que su estancia en el resort ha sido positiva y que haya podido disfrutar de las instalaciones y del amable servicio de nuestro equipo. Estaremos encantados de recibirle nuevamente y ofrecerle la mejor de las atenciones.Saludos,

8/10 Good

TOKIESHA

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I enjoyed that their was entertainment every night.
Stayed 4 nights in Jan 2024
Response from Impressive Resorts & Spas on Feb 9, 2024
Estimado cliente,En primer lugar, gracias por elegir Impressive Punta Cana y compartir la valoración de su estancia con nosotros.Estaremos encantados de recibirle nuevamente y ofrecerle la mejor de las atenciones.Saludos,

10/10 Excellent

Barbara

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
room need to be up date and the tv was no good
Stayed 6 nights in Jan 2024
Response from Impressive Resorts & Spas on Feb 9, 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and for taking the time to share your experience with us. The opinions of our customers are very important as they allow us to detect opportunities for improvement. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. We hope to have you back very soon and offer you the best attention. Regards,

2/10 Terrible

Helena

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Staff was very rude, couldn’t book any reservations at inclusive restaurants entire time there because they save reservations for premium members. Golf carts constantly running around almost running people over. Got harassed every time left room either by people trying to sell membership or by vendors non stop. Very loud every night music goes on til 2-3am nonstop. Beach is very small and over crowded and they treat guests differently depending if your a member there will not go back!!
Stayed 4 nights in Jan 2024
Response from Impressive Resorts & Spas on Feb 9, 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and for taking the time to share your experience with us. The opinions of our customers are very important as they allow us to detect opportunities for improvement. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. We hope to have you back very soon and offer you the best attention. Regards,

4/10 Poor

Diane

Travelled with family
Disliked: Cleanliness, amenities
Less than impressive! Check in was awful.. took well over an hour just to find us a room , they tried to up sell us into premium , I asked how much , after 45 min of going out back they said they actully didn’t have any … they told us nothing about the resort just kept going out back to the man behind the curtain . We tried to book reservations for the restaurants right away but they were completely booked. The front desk made us a reservation for the Italian restaurant for 7pm- it was less than 1/2 full the entire time. Entertainment staff and entertainment was good . All buffet restaurants were outside so tons of bugs flying in the food which was disgusting. If you don’t have premium you are screwed. Beach was good, lots of seaweed . Cheap vacation but i would go to cancun instead
Stayed 4 nights in Jan 2024
Response from Impressive Resorts & Spas on Feb 9, 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and for taking the time to share your experience with us. The opinions of our customers are very important as they allow us to detect opportunities for improvement. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. We are sorry for the inconvenience caused and hope to have you back soon to offer you a better experience. Regards,

2/10 Terrible

Maryeileen, drexel hill

Travelled with family
Liked: Cleanliness
Disliked: Amenities
While we did enjoy our trip there were a lot of negatives about the property. When we arrived we were told to book our reservations for the restaurants on the app. There were NO reservations available for breakfast, lunch, or dinner even though we paid extra to stay on the premium side of the resort. We ended up eating at the buffet for every meal and the food was just ok. It was very crowded in the resort and there were long lines for every bar.
Stayed 6 nights in Dec 2023
Response from Impressive Resorts & Spas on Feb 9, 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and for taking the time to share your experience with us. The opinions of our customers are very important as they allow us to detect opportunities for improvement. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. We hope to have you back very soon and offer you the best attention. Regards,

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property was huge ! Just right for us. We enjoyed the pools and the beach.
Stayed 7 nights in Dec 2023
Response from Impressive Resorts & Spas on Feb 9, 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,

10/10 Excellent

Romario

Stayed 6 nights in Dec 2023
Response from Impressive Resorts & Spas on Feb 9, 2024
Estimado cliente,En primer lugar, gracias por elegir Impressive Punta Cana y compartir la valoración de su estancia con nosotros.Estaremos encantados de recibirle nuevamente y ofrecerle la mejor de las atenciones.Saludos,

8/10 Good

Kadesha

Stayed 4 nights in Nov 2023
Response from Impressive Resorts & Spas on Feb 9, 2024
Estimado cliente,En primer lugar, gracias por elegir Impressive Punta Cana y compartir la valoración de su estancia con nosotros.Estaremos encantados de recibirle nuevamente y ofrecerle la mejor de las atenciones.Saludos,

8/10 Good

Cesar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In general it was a good experience. Unfortunately we had some issues with a.c.in the room, and we had to move, Restaurants offer very limited time and hard to make reservations. Hydration room not working properly. No ac in game room and gym. Good entertainment, good food, beautiful facilities.
Stayed 4 nights in Nov 2023
Response from Impressive Resorts & Spas on Nov 29, 2023
Dear Guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy our services and facilities. We will take into account your comments and take the necessary measures to provide a better service every day. We look forward to welcoming you again and providing you with the best of care.Regards,

4/10 Poor

Andrew

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
AC system kept failing despite 3 technical visits. Had to sleep 2 nights outside by the pool as room far too hot. The upgrade at checkin was definitely a mistake.
Stayed 7 nights in Nov 2023
Response from Impressive Resorts & Spas on Nov 29, 2023
Dear guest, First of all, thank you for choosing Impressive Punta Cana and for taking the time to share your experience with us. The opinions of our customers are very important as they allow us to detect opportunities for improvement. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. We are sorry for the inconvenience caused and hope to have you back soon to offer you a better experience. Regards,

4/10 Poor

Rhakiya

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Impressive Resorts & Spas on Nov 29, 2023
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your review of your stay.The feedback from our guests is very important to us. This allows us to evaluate opportunities for improvement and take the necessary steps to provide better service every day. We hope to have you back very soon and be able to offer you the best experience. Regards,

6/10 Okay

Navneet

Travelled with family
Good
Stayed 3 nights in Nov 2023
Response from Impressive Resorts & Spas on Nov 29, 2023
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your review of your stay with us. We will be delighted to welcome you again and offer you the best of the attentions.Regards,

10/10 Excellent

Serafym

Stayed 10 nights in Oct 2023