The Senator is a very beautiful and well manicured property. Our room, Luxury Junior Swim-Up Suite, was very nice. Housekeeping did an excellent job every day.
The service was very disappointing. Anytime I had to ask for something, I was treated like I was bothering them. The wait staff would literally look at you and walk away. One day we went to the sports bar for lunch. It took over 20 minutes for anyone to come to our table to take our order. We left after waiting an hour for our food, don't know if it ever came. One night at the buffet, we were almost finished with our meal before anyone filled our water glasses. You want coffee? It all comes from a machine, no brewed coffee on site.
The women at reception were rude. When we checked in, one said "you can take your bags yourself". Luckily, a bellhop was nearby, saw us pulling our suitcases and came to help.
The "blue shirts" harassing us about their "ULC" was annoying. I literally started avoiding the reception area because they were relentless. How many times can I say "No thank you"?
The food was awful. I don't care what these other reviews say. It was dry, bland, under-seasoned, and usually cold. There was no diet Pepsi available in the restaurants for the whole week I was there.
I would love to return to Puerto Plata in the future because it really is beautiful, but I will never stay at the Senator again.