Ratings based on 1,124 Verified Reviews

4.2 out of 5
91% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Boston

Central location

Posted 3-Dec-2017
Close to Old Port, music venues, restaurants. Free shuttle to local area. Went to Maine Red Claws game, fun experience....
Comment from Hotel Management
5-Dec-2017 by Front Desk, Hotel Management
Thank you so much for your review. We are really glad you enjoyed your stay with us and look forward to seeing you again very soon!
5 out of 5
Recommended
for Everyone
by A verified traveller

Another good experience

Posted 22-Nov-2017
2nd stay here - enjoyable again. Very pleasant staff, very nice accommodations, decent price.
Comment from Hotel Management
27-Nov-2017 by Front Desk, Hotel Management
Thank you so much for taking the time to let us know about your stay. We are so glad your experience was an enjoyable one. We that we will see you on many future stays! Again, thanks so much
5 out of 5
Recommended
for Everyone
by A verified traveller from West Islip, NY

Walking distance to downtown Portland.

Posted 15-Nov-2017
Pros: Convenience, cleanliness, staff.
Cons: Can't think of anything at the moment.
Location: Walking distance to downtown Portland for shopping, dining and boat rides.
This is the second time we have stayed at this hotel. It is convenient to all of the places that we wanted to visit. There is a free shuttle bus if you get tired of walking. We would definitely stay here again.
Comment from Hotel Management
24-Nov-2017 by Front Desk, Hotel Management
Thank you so much for taking the time to write such a kind review. We are really glad you enjoyed your stay with us, and look forward to the opportunity to serve you again in the future. Again, thank you so much.
4 out of 5
Recommended
for Everyone
by A verified traveller from SOCA

Older hotel needing/getting upgrades.

Posted 15-Nov-2017
Pros: Good airport shuttle.
Cons: Staff at both Front Desk, and coffee shop.
I gave my review, however, it was apparently deleted somewhere...
5 out of 5
Recommended
for Everyone
by A verified traveller from Ohio

Last minute save

Posted 15-Nov-2017
Pros: Close to shops and restaurants in the old port. The hotel has a good view of the port. Very short distance (10mins) to sights like the Portland Head.
Cons: Parking, the main parking garage attached to the hotel was full each time I arrived, but I was easily able to park in the garage next door.
Location: Short walk to the majority of shops, restaurants and bars, but the area is very nice and the area is quite beautiful to admire while walking.
I drove to Portland on Business and after 19 hours of driving I was ready to relax in my hotel room. I had book a room at a near by competitor and was surprised to see the condition of the hotel was not at all as they represented online. I canceled my room there and was able to get a room at the Holiday Inn Portland- by the bay. The hotel is a very nice along with its staff. When I arrived the staff member at the front desk heard about my trip in and bad experience at the other hotel. She then said I have a perfect room to let you relax and see Portland properly. She got me a room on an upper floor with a great view of the Port. I stayed for 2 nights, and had a very pleasant stay. The hotel is just a couple minutes walk from the main stretch of shops and restaurants in the old port and was very easy for me to make my way around in the evenings to shop. I had a couple particular gifts that I was looking for and the staff easily told me what shops would have them. They offered to drive me and drop me off but I preferred to walk and see have a look around town so they got me a map of the area and circled the shops I was looking for. Overall my stay was very nice and I will be staying here again upon my next visit.
Comment from Hotel Management
24-Nov-2017 by Front Desk, Hotel Management
Thank you so much for your gracious feedback. We truly appreciate hearing back from you and look forward to providing you with the same great service on your next visit. Again, thanks so much
4 out of 5
Recommended
for Everyone
by A verified traveller from Plymouth, Maine

Nice hotel close to the Cross Insurance Arena

Posted 13-Nov-2017
Pros: Cleanliness
Cons: Restaurant with the hotel could have major improvements.
Location: Concerts, shopping etc.
Checked in and was always greeted by friendly counter staff.
5 out of 5
Recommended
for Everyone
by A verified traveller from TX

Excellent!

Posted 26-Oct-2017
Love this hotel. Close to shopping and food. Every staff member I encountered was so very friendly and helpful. I cannot say enough about them. Nice view if you get a bay view room. Free shuttle service will take you and pick you up from the area. Fantastic place!!
5 out of 5
Recommended
for Everyone
by A verified traveller from Chesapeake, VA

Perfect place in Portland !!

Posted 23-Oct-2017
Pros: The staff was friendly and accommodating. We requested early check in and they were happy to help. I will definitely go back there.
Cons: Nothing, you guys are great !!
Location: Location was perfect because it was so close to things to do. We could walk right from the hotel.
This was my first time in Portland. The hotel was great. The staff were friendly and helpful. I will be back soon.
4 out of 5
by A verified traveller from Duluth, GA

Excellent Value for the Area

Posted 23-Oct-2017
Pros: The hotel's kitchen is not only competitively priced, but equal or better than those that surround it. Very nice job.
Cons: My a/c unit had some significant vibration and I had to sleep with a pillow over my head. This is the only reason I did not rate 5 across the board.
Location: A short 2-block walk can lead you to a wonderful, homey Eritrean restaurant if local beer is not your thing.
Sometimes downtown hotels can seem old or worn out, but definitely not in this case. Very clean and well maintained throughout, this place is a keeper.
5 out of 5
Recommended
for Everyone
by A verified traveller from Washington

Close to downtown

Posted 19-Oct-2017
Pros: Well located, decent parking, and friendly.
Cons: No real gripes. It's seems a bit older, but for the most part it seems their keeping up with the upkeep.
Location: Downtown sights and shopping
We needed a place to stay for a couple days in downtown Portland. This was a bit on the spendy side, but was clean and an easy walk to everything we needed. Parking was easy to deal with, and the room was decent.