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Reviews of Hilton Garden Inn Portland Downtown Waterfront

3 out of 5
Hilton Garden Inn Portland Downtown Waterfront
65 Commercial St, Portland, ME

Reviews

9.2

Wonderful

Rating 10 - Excellent. 694 out of 1002 reviews" "
Rating 8 - Good. 211 out of 1002 reviews" "
Rating 6 - Okay. 54 out of 1002 reviews" "
Rating 4 - Poor. 27 out of 1002 reviews" "
Rating 2 - Terrible. 16 out of 1002 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

todd

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location on the waterfront. Nice property.
Stayed 2 nights in May 2024
Response from Maggie on May 23, 2024
Thank you so much for your recent stay and positive review. We are very happy to hear you enjoyed beautiful, downtown Portland! We hope to have you back again in the future.All my best,Maggie GSM

8/10 Good

FARRUKH

Ok
Stayed 1 night in May 2024
Response from Maggie on May 21, 2024
Thank you for your recent stay and review. We hope to have you back again. All my best- Maggie GSM

10/10 Excellent

Vivian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in May 2024
Response from Maggie on May 19, 2024
Thank you so much for your recent stay and kind review. We are all so very happy to hear you enjoyed your time at our property and in beautiful downtown Portland, Maine. We hope to welcome you back again soon. All my best,Maggie GSM

8/10 Good

charles

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Maggie on May 15, 2024
Thank you for your recent stay and review. We hope to have you stay with us again.All my best-Maggie GSM

6/10 Okay

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Paid for the more expensive water view room, but it was shabby, with fraying carpet and torn drapes. And the hotel did not tell me (until I checked out) that their charge for parking was $60 per day! Good location, decent breakfast (at additional cost).
Stayed 3 nights in May 2024
Response from Maggie on May 12, 2024
Hi Jonathan-Thank you for your recent stay and review. I'm very sorry to hear our property didn't meet your expectations. It looks like you may have had 2 cars with us during your stay. I went ahead and comp'd one of those vehicles. So a 90 refund is coming your way on your card. We hope you stay with us again.All my best,Maggie GSM

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is right downrown. It is quiet in spite of overlooking Portland's busiest street. The rooms are large and well furnished. The property is older, so the bathroom is dated, but everything works as it should, and is quite clean.
Stayed 1 night in May 2024

8/10 Good

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to ferry and other downtown restaurants and shops.
Stayed 2 nights in Apr 2024

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Maggie on May 6, 2024
Thank you for your recent stay. I'm happy to hear you enjoyed your time here.We hope to see you again. All my best,Maggie GSM

8/10 Good

Malinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to shops and restaurants
Stayed 1 night in May 2024
Response from Maggie on May 5, 2024
Thank you for your recent stay and I'm happy to hear you enjoyed downtown Portland shopping and good eats. We hope to see you again!All my best-Maggie GSM

10/10 Excellent

Jesse

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thumbs up. Great experience.
Stayed 1 night in Apr 2024
Response from Maggie on Apr 28, 2024
Thank you for your recent stay and positive review. We hope you choose us again in the future.

10/10 Excellent

Giacomo

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very professional and accomodating
Stayed 3 nights in Apr 2024
Response from Maggie on Apr 28, 2024
Thank you for your recent stay and positive review. We hope you choose us again in the suture.

6/10 Okay

Jennifer

Travelled with family
Ok overall. The carpet is dirty in the elevator and in the room. Hair on sheets and in shower. The second dsy we left our room after 10 and it wss not cleaned. When we called the front desk and they had it cleaned only 1 bed was made. Seems like this hotel is in need of a renovation. No slippers or bathrobe. Shower had extremely low pressure. Front desk baird from friendly to cold personnel. Will not stay here again but it was a decent price.
Stayed 3 nights in Apr 2024
Response from Maggie on Apr 28, 2024
Thank you for your recent stay and review. I'm very sorry to hear that housekeeping didn't service your room as best as possible. We hope to use this to improve our guest experience. We hope you will choose us again in the future.

8/10 Good

Kris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff! I arrived very late and was greeted with a smile and excellent service.
Stayed 1 night in Apr 2024
Response from Maggie on Apr 23, 2024
Thank you for your recent stay and positive review. Glad to hear all went well and that you were greeted with a smile! We hope to have you stay with us again in the future. -Maggie GSM

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service
The staff was welcoming and personable, the room was comfortable, and the location was convenient to restaurant, island ferries, entertainment, and shopping. Will definitely return on my next visit.
Stayed 1 night in Apr 2024
Response from Maggie on Apr 22, 2024
Thank you so much for your recent stay and positive review. I'm so pumped you had such a great experience. We hope you stay with us again in the future.Thank you,Maggie GSM

10/10 Excellent

Kendra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from Maggie on Apr 22, 2024
Thank you for your recent stay and positive review score. We hope you stay with us again in the future.Thank you,Maggie GSM

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Only complaint was that the pool was cloudy and the hot tub was cloudy I did not feel that it was clean that was one of the perks that I wanted in the hotel that we were staying at otherwise it was a lovely place the beds were soft perfect sleeping conditions the room was cool when we needed it to be and the food was excellent
Stayed 1 night in Apr 2024
Response from Maggie on Apr 22, 2024
Thank you for your recent stay and positive review score. Glad you enjoyed our comfy beds and pool. We hope you stay with us again in the future.Thank you,Maggie GSM

10/10 Excellent

Michael, OKLAHOMA CITY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and view of the harbor was great
Stayed 1 night in Apr 2024
Response from Maggie on Apr 22, 2024
Thank you for your recent stay and positive review score. We hope you stay with us again in the future.Thank you,Maggie GSM

8/10 Good

steve

Liked: Cleanliness, staff & service, property conditions & facilities
It was fine.
Stayed 3 nights in Apr 2024
Response from Maggie on Apr 22, 2024
Thank you for your recent stay and review. We hope you enjoyed beautiful Portland, Maine. I hope you stay with us again in the future.Thank you,Maggie GSM

4/10 Poor

Christopher

Travelled with family and small children
Property is pretty tired. Front guest were pleasant. We have called earlier and had asked for an early check in which they said was no problem. At check in we were told we shouldn’t have been told that.
Stayed 1 night in Apr 2024
Response from Maggie on Apr 22, 2024
Thank you for your recent stay and I'm so sorry for the miscommunication surrounding the early check-in. We hope you stay with us again in the future.All my best,Maggie GSM

6/10 Okay

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great location . The downside was I never once got housekeeping, not even a fresh towel . Very expensive too and parking was an added on of $30 a night. That’s lame !
Stayed 2 nights in Apr 2024
Response from Maggie on Apr 22, 2024
Thank you so much for staying with us in beautiful Portland, Maine. I'm sorry to hear about the unexpected or missed items during your stay. We hope you come back to stay with us again in the future.Thank you, Maggie Poisson GSM

8/10 Good

Lenworth

Friendly and helpful
Stayed 3 nights in Apr 2024

8/10 Good

Kenneth

Stayed 3 nights in Mar 2024
Response from Maggie on Apr 22, 2024
Thank you for your recent stay and positive review score. We hope you stay with us again in the future.Thank you,Maggie GSM

10/10 Excellent

Cory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
East access to waterfront, valet parking convenient and more cost effective than other options nearby.
Stayed 1 night in Mar 2024

10/10 Excellent

Mallory

Travelled with family and small children, Travelled with group
Liked: Amenities
It had a great pool for smaller kids. My daughter loved it. The building was clean and well maintained. The staff was friendly and helpful.
Stayed 1 night in Mar 2024

6/10 Okay

Dylan

Travelled with partner
Liked: Staff & service, amenities
A nice hotel by the harbor, beds are comfortable, and the valet parking was convenient. I only have a couple upsets, the mattress protector had hair in it, I’m not sure if those are changed each guest, but they should be, bed should also be sanitized and vacuumed down each guest. The wash cloths are doused in bleach, you can smell it while washing your face, it left a chemical irritation on my skin. (I’d bring my own washcloth) I would stay here again if the housekeeping did a better job with cleaning the beds. Which is the main reason for needing a hotel.
Stayed 1 night in Mar 2024

8/10 Good

Jean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I did not like to pay for Valet Parking
Stayed 1 night in Mar 2024

10/10 Excellent

Charles

Stayed 1 night in Mar 2024

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean
Stayed 2 nights in Mar 2024

10/10 Excellent

Roxanne

Travelled with family
Liked: Amenities
The location and options for dining and shopping. Also the bar on site is a big plus.
Stayed 1 night in Mar 2024

10/10 Excellent

Alyson

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly. We were able to check in two hours early. This hotel has valet parking, and it is in walking distance of restaurants and hotels. However, the pool was closed for maintenance, which wasn’t clear when we originally booked the hotel. The shower pressure wasn’t great. Other than that, it was a great experience.
Stayed 1 night in Feb 2024

8/10 Good

Kathryn

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The pool was closed which was a total bummer for our kids. Otherwise it was perfectly fine.
Stayed 1 night in Feb 2024

8/10 Good

Sarah

Stayed 1 night in Feb 2024

6/10 Okay

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

8/10 Good

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location and people!
Staff and location are excellent; the condition of the shower in our room was a little sub-par, as it drained slowly and the water pressure wasn't great. Loved that the room had a couch in it and also that we were allowed to check in a little early.
Stayed 2 nights in Feb 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Brianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Scott

Disliked: Property conditions & facilities
Tired Hilton
A little worn down. We stayed here a few years ago and it was nice. Now, worn out, outdated. There was a youth hockey team there and the parents let them run around with no regard to other guests.
Stayed 1 night in Feb 2024

8/10 Good

Gayle

Stayed 2 nights in Feb 2024

2/10 Terrible

Neal

Stayed 1 night in Feb 2024

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Nancy

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Staff was wonderful. Valet worked seamless and pool was clean
Stayed 2 nights in Feb 2024

10/10 Excellent

Phyllis, Bangor

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect and easy for a quick overnight trip to see a concert and eat out. Will definitely go again!
Stayed 1 night in Feb 2024

8/10 Good

Susan

Stayed 1 night in Feb 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
It was a beautiful place with lots of complimentary options. Great location and very friendly staff.
Stayed 1 night in Jan 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great location right on Portland’s exciting waterfront.
Stayed 1 night in Feb 2024

10/10 Excellent

Donald

Travelled with partner
Convenient and friendly staff.
Stayed 1 night in Feb 2024

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Jane

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Tashina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
We had a great time the staff is amazing the rooms were very clean and comfy.
Stayed 2 nights in Jan 2024

8/10 Good

Derek

Liked: Cleanliness, property conditions & facilities, room comfort
Average at best
Hot tub jets "never worked" apparently.. should include that.. it was pretty nasty water as well.. just hot and stagnant.. food was good although very pricey.. room was clean and comfortable
Stayed 1 night in Jan 2024