Ratings based on 212 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveller from Calif.
Disappointing
Posted 4-Jun-2017
Pros: Close to eateries, freeway access and well kept landscaping.
Cons: Access/ entry from parking lot difficult ; room access card required several swipes.
Room comfort was lacking due to missing bathroom mirror,hair dryer and badly soiled comforter.
Comment from Hotel Management
8-Jun-2017 by General Manager , Hotel Management
Sue, we sincerely apologize for the lack of attention to detail that was given to your room. Everything you mentioned should have been noticed and corrected by our staff prior to making that room available for occupancy. Our guests often bring their personal items from home to use in their suite, so that's why our hair dryers available upon request at the front desk and is always complimentary. We hope you will afford us an opportunity to redeem ourselves in the future.
Sincerely,
General Manager
Recommended
for Everyoneby A verified traveller
Fine for a few days.
Posted 23-May-2017Disappointed that there was so little for a so-called breakfast. Other places we have stayed for very close to same price at least had cereal or even hot food.
Comment from Hotel Management
24-May-2017 by General Manager, Hotel Management
Thank you for your review, and it's nice to know you enjoyed your overall stay with us. However, we are sorry the breakfast offerings were not to your liking. Based on your feedback, we're working with our food and beverage team to address your concerns and identify where we can make improvements. Thank you for letting us know about your experience. We hope to have the privilege of hosting you again the next time you visit the area.
Sincerely,
General Manager
by A verified traveller
Messed up communication between ESA and Expedia
Posted 13-May-2017
Cons: I think employees of ESA need to be empowered to make things right for their customers.
Booked a double room for business colleagues. Room reservation did not arrive between Expedia and ESA. I ended up having to go to the property myself and pay got two rooms. This was very late at night and everyone was tired.
I was reasonable with the desk clerk, had a copy of my Expedia reservation. She acknowledged that it indeed, was a real reservation but could not access info (I know some of this is Expedia's problem)
The desk clerk had little authority to make this right. I decided to pay for two rooms (since there was no double available!) and then hope Expedia and ESA could work it out.
It did get worked out but I never want to go through this again.
It's a shame. My husband uses this hotel all time for business colleagues of his and it has mostly worked well. But this was not a good experience. I will think twice in the future before booking it.
Comment from Hotel Management
15-May-2017 by General Manager , Hotel Management
We appreciate the loyalty towards our brand as well as your constructive feedback. I apologize for the inconvenience experienced. We acknowledge your comments as it will help us to improve our service and facilities going forward. We hope your husband will choose our hotel again for the business needs.
Sincerely,
General Manager
Recommended
for Everyoneby A verified traveller
Great Hotel at a Great Price
Posted 9-Apr-2017
Pros: Clean, friendly and very nice rooms.
Location: Starbucks within walking distance along with a local restaurant.
The best Hotel stay we had on our trip to Washington from California. We have two cats and they loved the room also. Great location close to many food options and close to major freeway for easy on/off. Great friendly and helpful staff.
Comment from Hotel Management
10-Apr-2017 by General Manager, Hotel Management
Thank you for choosing Extended Stay America - Portland - Vancouver and for sharing your wonderful experience. We are glad to know you were not only overwhelmed with our outstanding hospitality and convenient location but also with the value we offer. It was our pleasure hosting you and your furry friends, and we hope to be your first choice every time you visit our area.
Sincerely,
General Manager
by A verified traveller from Seattle
Old and run down. The bed was Rock hard.
Posted 30-Mar-2017Just bad. Bugs in the room as well. It was very apparent that the owner of the hotel did not want to spend a dime on maintenance.
Comment from Hotel Management
1-Apr-2017 by General Manager , Hotel Management
Mike, thank you for sharing feedback about your stay. I know that a fresh, clean hotel sets the tone for a wonderful stay, and I regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and I am sorry to read your comments. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent accommodations.
Sincerely,
General Manager
by ALYSSA
Affordable and comfortable
Posted 26-Mar-2017 on HotelsIt was comfortable, affordable and the staff was pleasant and helpful.
Comment from Hotel Management
28-Mar-2017 by Manager, Hotel Management
ALYSSA, thank you for being our guest and for your wonderful feedback! We are delighted you had a great stay at Extended Stay America - Portland – Vancouver, and that our service and pricing were to your satisfaction. We hope you will visit again the next time you are in the area.
Sincerely,
General Manager
Recommended
for Everyoneby A verified traveller
Ok place
Posted 22-Mar-2017My stay at this hotel was decent. However, walls are thin and did not like the fact you could hear people walking above you in their room. Also, room was not thoroughly cleaned prior to check in, found pet dander on furniture and counters. I only stayed for a few days, wouldn't stay longer than a week here.
Comment from Hotel Management
23-Mar-2017 by General Manager, Hotel Management
Thank you for reviewing your stay at our hotel. We are sorry for the cleanliness issue you experienced in your room and the condition you described is unacceptable. I have shared your concerns with my housekeeping team in an effort to improve our services moving forward. We also appreciate your observations and hope to have the opportunity to serve you again.
Sincerely,
General Manager
by A verified traveller
Blind-sided by smoke
Posted 20-Mar-2017 on HotelsThe otherwise excellent Hotels.com interface (combined with how many current Hotels are smoke-free) makes it easy to overlook whether the room is smoking or non-smoking. I got this for my daughter, and her sleep was impaired by the smell of smoke.
Comment from Hotel Management
22-Mar-2017 by Manager, Hotel Management
Thank you for sharing your feedback. I apologize for the smell of smoke you experienced in your room. I am sorry if the smell compromised your experience. We have followed up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you again for your candid feedback and we hope to welcome you back in the future.
Sincerely,
General Manager
by Janna
happy with my stay
Posted 18-Mar-2017 on Hotelsthe staff was very kind. room was comfy, i got a smoking room which i typically dont do but it wasnt bad at all. i forgot my toothbrush/toothpaste and they gave me one for free. the room was spacious. hotel was easy to find right off highway. Again all staff were very nice and helpful. i would stay here again.
by Ashley
Quick overnight stay
Posted 6-Mar-2017 on HotelsCheck in was slow do to a customer that kept asking the same question twenty different ways in hopes of getting a different answer. But once it was my turn I was checked in, in less the 3 mins. The wifi was a tad slow but got the job done. Room was cleanish, as in there was a used bar of soap left in the shower an urine down the front of the toilet, otherwise the room was fine. Breakfast was included, but it was really just coffee with a handful of prepackaged granola, and muffins. As far as location it was ideal, being right off the freeway with a mall and plenty of food options nearby.
