Ratings based on 175 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
65% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller fromUS

Great hotel, bad room.

Posted 24-Oct-2016
Location: Plenty of food and other shopping nearby. Very close to the interstate as well.
Staff was excellent and professional. Every thing was clean but the room we had smelled bad. Breakfast was hardly anything.
5out of 5
by A verified traveller fromnew york

Posted 19-Sep-2016
Great experience. Very clean, pleasant and comfortable.
5out of 5
by A verified traveller fromSpokane WA

Quiet hotel

Posted 15-Aug-2016
Quiet hotel within walking distance to many stores and restaurants. Continental breakfast included.
Comment from Hotel Management
22-Aug-2016 by Manager, Hotel Management
Thank you for sharing your experience. I am pleased to read you were able to have a quiet and peaceful stay with us. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
1out of 5
by A verified traveller

Dirty, Dirty, Dirty

Posted 11-Aug-2016
Pros: The staff was apologetic and polite.
Cons: Cleaning staff needs to do their job by cleaning toilets, washing bedspreads, and mopping floors; management needs to replace filthy mattresses.
I will never again stay here. From the minute I opened the door to my room, the smell of smoke was overwhelming. (As I later found out, I was given a Smoking room even though I made a reservation and paid for a Non-Smoking Room.) I tried to "suck it up" by opening up a window in order to air out the room, but as I continued to walk around the room and explore the rest of it, I was more and more disgusted. The entryway floor was sticky, the toilet bowl had dark brown specks (Feces!!!) inside it, and the bed spread had a VERY FOUL odor. I honestly tried my best to make the best of it and stay in the room anyway (since I arrived late at 11 p.m. at night after a 12 hour drive and I was dead tired), but after I removed the bedspread and laid down clean towels (the only clean items in the room) on the bed in order to sleep on top of them (I didn't want to touch the sheets since the nasty bedspread had been on it), the same foul odor that came from the bedspread was now emanating from the mattress and coming through the sheets and towels. That foul odor, combined with the strong smell of smoke, was just too much and I just could not make myself stay there. I packed up my stuff and left that very night because they did not have any other vacant rooms. The staff was apologetic, but no amount of apologies could make me sleep in such foul conditions. Fortunately, Expedia was very accommodating and I was able to find a very good hotel that same night.
4out of 5
by A verified traveller fromArizona

Nice, close to amenities and family

Posted 2-Aug-2016
It was good other than we had to ask for everything. They didn't have much in the room although it is an extended stay motel. Seemed strange to me.
Comment from Hotel Management
8-Aug-2016 by Manager, Hotel Management
Thank you for taking the time to write a review and for choosing to stay with us. It should have been communicated to you during check in that we keep cookware at the front so those items will be properly sanitized for each guest. Overall, I'm glad you had a great stay. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
4out of 5
by A verified traveller

Make sure you do not book a smoking room

Posted 2-Aug-2016
Overall this was a nice property. When we checked in we got a smoking room (and it seems that is what I booked). But the staff switched me and all was good. The smoking room was disgusting. But the room we moved to was very clean and nice. We never got maid service (4 night stay). But that wasn't a deal breaker. But be mindful if that is something you really want.
Comment from Hotel Management
10-Aug-2016 by Manager, Hotel Management
Thank you for taking the time to write a review and for choosing to stay with us. I am proud that our staff were able to accommodate you by so well switching you to the room of your choice quickly and accurately. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
3out of 5
by A verified traveller

Posted 29-Jul-2016
Pros: the Staff was very kind and helpful. location is good,
Cons: the cleanliness can be better. The elevator had a unpleasant smell (smoke/pet).
Location: location is good, has 2 major grocery stores, gas station and many restaurants within walking distance
The staff was very nice. Location is great. Cleanliness is ok, Elevator could use some cleaning and air freshener.
Comment from Hotel Management
4-Aug-2016 by Manager, Hotel Management
Thank you for taking the time to write a review. Let me express my disappointment of the lack of cleaning and smoking odor you endured during your stay. Our housekeeping staff have been made aware of the issues and it will be addressed. Other than that, seeing that you found our the customer service provided by our staff members to be excellent is satisfying. Thank you for choosing Extended Stay. I hope you choose to stay with us again at one of our location in the U.S. and Canada.
1out of 5
by A verified traveller fromcoquille oregon

good location - homeless shelter

Posted 22-Jul-2016
You are sharing the hotel with homeless people that receive vouchers from who ever. People walking up the hall with boxes of food from food banks. There was a large spot above the bed,it was blood. I complained but nothing was done
3out of 5
by A verified traveller fromYakima, WA

Clean and close to our destination.

Posted 19-Jul-2016
Our room reservation was changed from king bed to two double without notice. Breakfast Get and Go worked well for on-the-go visit. Thanks
3out of 5

This traveller left a rating score only Posted 19-Jul-2016 on Hotels