2/10 Terrible
Angela M.
Sep 3, 2024
Disliked: Cleanliness
Terrible House, Do Not Recommend
I stayed here for 25 nights with my husband between July and August 2024. I do not recommend this accommodation to anyone. The property was not cleaned before we arrived. It was messy and unclean. We needed to contact the host and have a cleaning service arranged immediately. There are cockroaches on the ground floor, the laundry room, along the staircase, and in the upstairs bedroom. It was very concerning and there were no solutions to manage the pests (we bought our own cockroach spray to manage). It was difficult to reach the host and he was not responsive. The lock on the front door was broken and the host had committed to repair it early on during our stay but it never was repaired. There are fixtures in the house that are broken and unsafe. The handrail along the spiraling staircase is broken and can’t bear any weight, which makes it extremely unsafe. There is no air conditioning or any fans in the house and no ventilation in the bathroom. We were also advised not to open the windows because of the pests (there are no screens on any windows), but we had no choice because of how humid and hot it was in the house. It smelled atrocious everywhere in the house. We never used the laundry room because of the mould and the cockroaches. And, the stove did not work properly! Honestly, it was a terrible stay and we will never return here again. The only benefit of this accommodation is the location because it is essentially in the downtown of Ponta Delgada.
Angela M.
Stayed 26 nights in Jul 2024