"The parking wasn't available, even though I had asked for a reservation, I could not have access as I arrived after 18h and the reception desk was closed. I had no help from the call center, nor by email, phone or chat. The reception desk was always closed. The swimming pool was closed also, the water was cold and and the heat system seemed broken long time ago.
I'll never come back here. Very poor attention to customers. "
"We were a little nervous as no staff in on a sunday. Did not receive an email, before hand like we did before the last stay, but using the information from previous email, we were able to enter the hotel, and the key for our room was in the key safe,"