Plaza Polanco Tours and Activities

Clean and as expected! Staff was polite and professional. The room was cozy and a/c super cold. It was on the very edge of Polanco but still very walkable and centrally located. My only complaint is that it took a bit of tries to figure out the hot and cold water in the shower but figured it out.

Amazing boutique hotel, location, service, room, beautiful experienced

An exceptional stay — the staff are truly the hallmark of this hotel, even more impressive than the property itself. I traveled alone to Mexico City for surgery and don’t speak Spanish, so I was grateful that many staff members spoke English. The hotel is beautiful; the rooms aren’t quite as large or luxurious as they appear online, but they are still very lovely. Some pre‑arrival requests weren’t communicated, which required a room change the next day. Rooms facing Reforma offer better views but significantly more street noise, not ideal for recovery. I stayed in the Sky Suites; breakfast is included but must be taken in the restaurant, not in-room. During the first postoperative days, I was too ill to go downstairs and asked for a boxed breakfast to be sent up, which they couldn’t accommodate. For a two‑week stay in an upper-tier room, that felt like a small concession a 5‑star property could make. Fortunately, room service was excellent — superb food and consistently polite, kind, and attentive staff. Fernando, the Concierge, secured my medication and had it delivered within minutes. Alfredo at the entrance looked out for me, even calling my room to check on me when I hadn’t appeared for a couple of days. Both made a point to come outside to say goodbye on my departure. I felt safe, cared for, and genuinely spoiled. From location to amenities — and especially the staff, I cannot emphasize this enough — this was a lovely stay. I will highly recommend the Marquis Reforma.