For supposedly one of the best hotels in the world, they sure say “No” about many things. Example, we go into Hemmingway’s for a drink, sit down and then told we can’t sit there? Why I ask? No answer provided... next example, ask if we can grab one of the desserts in the window, they say No, they can’t do that. Call room service. OK.....one morning when our tour guide arrived, we asked the bellmen to please call us a cab. We waited 20 minutes. Every time we asked status, they either looked away or shrugged their shoulders. I had to call an Uber. 30 minutes later! Last day broke the mold. Went downstairs with 3 huge pieces of luggage. Man in the lobby just looked at us, and held the door open for us. Wow! We struggle outside, 4 bellman just standing there. Never moved an inch or raised a finger to help. When they saw my transportation pull up, they all rushed to help because they knew a tip would be upcoming. I told them to back off, they hadn’t helped until it became time for a tip, and I was not happy. These examples aren’t worthy of a 5 star hotel. If I wanted this type of service, I could have stayed in a Holiday Inn or a hostel.