It was a beautiful hotel. Prior to arrival I asked if we could check in early due to arriving at 9am and check in was at 2. No rooms available and couldn’t check in till 2pm. To waste time, We ate breakfast, good. We even walked to the nearby shopping center. While waiting in the lobby/lounge area the guy bartender was very rude to us, after us sitting on the area where the couches and TV were for 2 hours, he rudely approached us no sleeping here as we were bums off the street! there wasn’t anywhere for us to wait till our room was ready. That’s not how you should treat paying customers in your establishment very poor customer service!! They spoke little to no English, the rooms were very hot like a sauna and no one could help us adjust the temperature. I also wanted to send out a postcard from the front desk and I asked the guy at the counter if he had stamps available for purchase to send off postcards and he said yes. So while I was checking out I asked to buy a stamp and apparently I was given wrong information about buying a stamp the previous night so I couldn’t get my postcard sent out prior to leaving. Overall the location was great, right near the subway station which was the easiest way to get around.