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Reviews of Mercure Paris Roissy Charles de Gaulle

4 out of 5
Mercure Paris Roissy Charles de Gaulle
3 Allee du Verger, Roissy-en-France, Val-d'Oise

Reviews

7.8

Good

Rating 10 - Excellent. 168 out of 483 reviews" "
Rating 8 - Good. 166 out of 483 reviews" "
Rating 6 - Okay. 94 out of 483 reviews" "
Rating 4 - Poor. 34 out of 483 reviews" "
Rating 2 - Terrible. 21 out of 483 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

PP

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The only issue I had was the Ac unit was not working in my room and that is a major issue
Stayed 2 nights in Feb 2024

6/10 Okay

Aleida

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Be careful if you stay there
Hotel itself was nice. Reception personnel was rude and they misguided us on the shuttle to the airport. I clearly asked if it went direct to airport or made stops and they said direct. But it stopped several times drop off was not at airport but at train station which was quite a walk to airport and this made us lose 30 minutes of valuable time.
Stayed 1 night in Oct 2023

4/10 Poor

Deborah

Liked: Staff & service
Disliked: Amenities
I expected free transfers to and from the airport. Then I received an email telling me it would cost 5 euros but with a warning that I may not be able to trust providing my credit card number. So I ended up spending $17 for an Uber to get to the hotel. Fortunately the receptionist st the hotel sold me a ticket for my morning transfer which was 7.88 Euros. Other guests said they experienced the same. The hotel was a bit worn, the hall carpets were not clean and the room did not have a refrigerator which I needed for my medication. After this I will deal directly with hotels so I know what is really offered. The receptionists st night and in the morning were very helpful and there were no bedbugs.
Stayed 1 night in Oct 2023
Response from Coline, in charge of quality on Nov 7, 2023
Dear guest, thank you so much for your feedback about the Mercure Paris Roissy CDG.We are sorry that the stay did not live up to your expectations, however, I assure you the website is secure. In fact, there is no longer a mini-bar in the room, but the reception can keep your medicines.We hope to have the chance to welcome you another time in order to make you change your mind.Best regards,

8/10 Good

Ian

Business traveller
Disliked: Staff & service
Stayed 3 nights in Oct 2023

4/10 Poor

Benjamin

Liked: Staff & service
Disliked: Cleanliness
Bed was gross had to change rooms
Stayed 1 night in Oct 2023

10/10 Excellent

Eluned

Stayed 3 nights in Sep 2023
Response from Coline, en charge de la qualité on Oct 12, 2023
Cher client,Nous vous remercions d'avoir pris le temps de nous écrire suite à votre séjour. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Bonne journée.

10/10 Excellent

patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Aug 2023

10/10 Excellent

Lamou

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Coline, in charge of quality, on Jul 20, 2023
Dear Lamou, we are delighted to learn that you were satisfied with your experience at the Hotel Mercure Paris Roissy-Charles-de-Gaulle. We strive to make our customers feel comfortable and welcome and it's wonderful to know we've made that happen for you. We hope to see you soon. Thank you for your opinion.Regards,

10/10 Excellent

Akejah

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Last minute stay in Paris. Close to the airport, quiet, good food. Only issue was no iron in the room. I imagine I could’ve easily gotten one from reception.
Stayed 1 night in Jul 2023

8/10 Good

Wendy

Business traveller
Liked: Room comfort
Hotel was fine for one night. No coffee available in the room. Bathroom was a little strange and worn. Kind of spends for what you get.
Stayed 1 night in Jun 2023

8/10 Good

Nirokii

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Jun 2023

6/10 Okay

Tugrul

Stayed 3 nights in Jun 2023

8/10 Good

Emil

Stayed 1 night in Jun 2023

10/10 Excellent

Laszlo

Stayed 1 night in Jun 2023

6/10 Okay

Tyler Smith

Liked: Cleanliness
Disliked: Staff & service
The shuttle is not actually free or communicated
The hotel (room and lobby area) were nice enough but the service had some room for improvement. We stayed two nights and I was in the shower the first morning when housekeeping wanted to come into clean, not that big of a deal but they could have come back when we left. The second problem was with the airport shuttle. Yes it runs every half hour but no one bothered to tell us that the unmarked van/bus we waited 25 minutes for was the actual shuttle. There were several other vans that picked people up so I finally asked a woman at the front desk when the shuttle would be here and she pointed to the empty bus saying that was the one as if we were supposed to have known that. For 10 euros I don’t think the driver or someone else telling people waiting outside that this was the airport shuttle would be too much to ask.
Stayed 2 nights in May 2023

8/10 Good

Maureen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in May 2023
Response from Coline, en charge de la qualité on May 16, 2023
Cher client, Nous vous remercions d'avoir pris le temps de nous écrire suite à votre séjour. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Bonne journée.

10/10 Excellent

Terry

Stayed 2 nights in Apr 2023
Response from Coline, assistante chef de réception on Apr 16, 2023
Cher client,Nous vous remercions d'avoir pris le temps de nous écrire suite à votre séjour. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Bonne journée.

10/10 Excellent

Phil

Stayed 1 night in Apr 2023
Response from Coline, assistante chef de réception on Apr 16, 2023
Cher client,Nous vous remercions d'avoir pris le temps de nous écrire suite à votre séjour. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Bonne journée.

8/10 Good

Djilali

Stayed 1 night in Mar 2023
Response from Coline, assistante chef de réception on Apr 16, 2023
Cher client,Nous vous remercions d'avoir pris le temps de nous écrire suite à votre séjour. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Bonne journée.

4/10 Poor

Sara

Stayed 1 night in Jan 2023
Response from Coline, assistante chef de réception on Jan 24, 2023
Dear guest, Thank you for taking the time to write to us following your stay in our establishment. We are sorry that you were unhappy with your experience. We hope to have the opportunity to offer you a better experience during a future stay. Have a good day.

10/10 Excellent

Angie

Stayed 1 night in Nov 2022
Response from Best regards. François for the reception. on Nov 27, 2022
Dear Angie, thank you for your review. We hope to see you soon at our place for a pleasant experience.

10/10 Excellent

Angelo

4/10 Poor

Gregg

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Underwhelmed.
Arriving after midnight, we selected this one due to proximity to CDG and a free shuttle. After committing with a non refundable payment we learned the shuttle didn’t run that late. That should have been indicated! We were left to wait in the taxi line for at least 90 minutes to travel a few kilometers and arrived about 2am. We also learned that our shuttle in the morning back to the airport carried a fee. Again clearer communication would have made it feel less like a bait and switch. Our primary interaction with the front desk was the request to prepay the city tax. Perfect!
Stayed 1 night in Oct 2022
Response from Best regards. François for the reception. on Nov 27, 2022
Dear Gregg, we're sorry for this situation, as much as we're surprised because on the booking site of our shuttles, the time is clearly indicated and it's not possible to make a reservation at a time that is not provided by our transfer service. As for the tourist taxes, they are payable on arrival of all guests, but you can also ask to pay them on departure provided that you leave an imprint of your credit card at the reception. This system is applicable in most of the European countries, not only in France. We hope that during your next stay, we will be able to best meet your expectations.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful English-speaking staff assisted me with check-in and a cab fare situation. Everything was perfect for my needs except for just one thing - I did not see printed anywhere that the last shuttle to the airport is 10:30am.
Stayed 1 night in Oct 2022
Response from Best regards. François for the reception. on Nov 27, 2022
Dear guest, we're sorry that you didn't find out the informations about our shuttle. We inform you that all the informations relating to the shuttle service that we make available to our guests is available at the reception desk as well as on a freely searchable screen in the hotel lobby. But we thank you for your comment and we will try to improve our information quality in the future.

10/10 Excellent

RAMAN

Stayed 2 nights in Oct 2022
Response from Best regards. François for the reception. on Nov 27, 2022
Dear Raman, thank you for your review. We hope to see you soon at our place for a pleasant experience.

10/10 Excellent

Mardilan

Stayed 1 night in Sep 2022

10/10 Excellent

melissa

Stayed 1 night in Sep 2022

10/10 Excellent

David

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Attractive room.
Stayed 1 night in Sep 2022
Response from Coline on Sep 17, 2022
Cher client,Nous vous remercions pour ces notes que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Bonne journée.Coline, assistante chef de réceptionMercure Paris Roissy CDG

8/10 Good

Tara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Coline on Sep 17, 2022
Cher client,Nous vous remercions pour ces notes que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Bonne journée.Coline, assistante chef de réceptionMercure Paris Roissy CDG

6/10 Okay

Donna

Stayed 2 nights in Jun 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
One night. Bed was comfortable which was a positive. Otherwise the hotel could really improve on its overall cleanliness
Stayed 1 night in Jun 2022

8/10 Good

Nancy

Liked: Staff & service, amenities, property conditions & facilities
I was isolating woth Covid, so I didn't really get to experience the venue. Room service was good, though.
Stayed 4 nights in Jun 2022

8/10 Good

Antoinette

Stayed 1 night in May 2022

10/10 Excellent

Sydney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was perfect. What a pleasure to have a king size bed after sleeping on twins during our vacation.
Stayed 1 night in May 2022

6/10 Okay

Carolyn, Seattle

Travelled with family
Disliked: Staff & service
The staff was unfriendly and unhelpful. When told that neither our refrigerator nor our tv worked, they just shrugged and said there was no staff to fix it. We also could not get the heat off in our room and they just said to open the window. Consequently, it was like sleeping in an oven all night even though the window is open. With the window open, it was also very noisy. It was quite a disappointing stay, even though it was only for one night.
Stayed 1 night in Apr 2022

2/10 Terrible

Jose

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
they don't speak English...terrible no help ...
Stayed 6 nights in Apr 2022

6/10 Okay

Andrea

Travelled with family, Travelled with pets
Liked: Staff & service
The facility had some maintenance issues involving securing doors and the functioning of the exit gate and the pole blocking access to the parking neither of which were working during our stay
Stayed 1 night in Mar 2022

10/10 Excellent

JEAN CLAUDE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expecting better
The hotel looks beautiful but the rooms are badly in need of refurbishing - old carpet, old and torn drapes -it is a pity as the staff is really great.
Stayed 1 night in Nov 2021
Response from Michael on Jan 7, 2022
Bonjour , Nous vous remercions pour ces notes que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Bonne journée. Michaël, assistant chef de réception Mercure Paris Roissy CDG

8/10 Good

christian

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2021
Response from Michael on Nov 17, 2021
Bonjour , Nous vous remercions pour ces notes que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Bonne journée.

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Oct 2021
Response from Michael on Nov 17, 2021
Bonjour , Nous vous remercions pour ces notes que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Bonne journée.

10/10 Excellent

Marivic

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, nice staff and very convenient location
Stayed 1 night in Oct 2021
Response from Michael on Nov 17, 2021
Bonjour , Nous vous remercions pour ces notes que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Bonne journée.

4/10 Poor

Fredric

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
The good, and the bad, a cautionary tale
The general condition of the hotel appears to indicate that it has a high occupancy rate, yet the maintenance does not keep up with the wear and tear on the rooms and the common areas. On the 4th floor paint flakes are seen on the carpet as a result of an ongoing water infiltration issue above. The friction fit connector on the hose running to the shower head in 436 would detach from the head by itself while showering. Despite being told that it would be fixed each day they eventually moved me to 435... A room where half the shower door was missing. The beds are comfortable, and the rooms are tidy, despite the poor maintenance. The breakfast is excellent, and the bar is comfortable. The restaurant menu is uninspired and designed to offer a short selection of fare to a broad pallet. The food served is passable, with a couple exceptions. On the assiette de charcuterie the bottom side of the jambon de Bayonne had rancid fat which was starting to mold. And, the tartare should be avoided (trust me, the following 24 hours may not be pleasant). Front desk staff are polite and helpful. Despite trying to charge a higher rate than agreed with hotels.com, but when they were confronted with the disparity they adjusted it. Same for the included breakfast which they tried to charge for.
Stayed 1 night in Oct 2021
Response from Michael on Oct 25, 2021
Dear sir, We are sorry that your stay was not as expected, some refurbishment for the hotel are planned, we are awaiting them as you are. Please be ensure that we will strive to provide to our guest a better experience than the one you lived. We thank you for your feedback and will improve us. Have a great day Michaël, assistant chef de réception Mercure Paris Roissy CDG

4/10 Poor

Zine El Abidine

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2021
Response from Michael on Oct 25, 2021
Bonjour , Nous vous remercions pour ces notes que vous avez laissé sur notre hôtel. Nous sommes désolés que votre séjour ne s'est pas déroulé comme vous l'espériez et nous serons ravis de vous accueillir à nouveau afin de nous rattraper, à très bientôt. Bonne journée. Michaël, assistant chef de réception Mercure Paris Roissy CDG

10/10 Excellent

Krzysztof

Great stay
Stayed 1 night in Oct 2021
Response from Michael on Oct 25, 2021
Bonjour , Nous vous remercions pour ces notes que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Bonne journée. Michaël, assistant chef de réception Mercure Paris Roissy CDG

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Should have a flyer in the room with general info.
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

abdulwahab mutwali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

6/10 Okay

carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2021

8/10 Good

yonas

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Jul 2021

6/10 Okay

MARC ANDRE

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2021