Apartment, 1 Bedroom

Reviews of Mercure Paris Opera Grands Boulevards

4 out of 5
Mercure Paris Opera Grands Boulevards
42 Rue Des Petites Écuries, Paris, Paris

Reviews

8.2

Very good

Rating 10 - Excellent. 221 out of 705 reviews" "
Rating 8 - Good. 349 out of 705 reviews" "
Rating 6 - Okay. 97 out of 705 reviews" "
Rating 4 - Poor. 22 out of 705 reviews" "
Rating 2 - Terrible. 16 out of 705 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

Audrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Emmanuel, Pontoise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

8/10 Good

J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
small hotel, small room, but clean, good service and Toto date
Stayed 1 night in Aug 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tiny room - great value for central Paris
The location is amazing and the price is reasonable compared with the alternatives. The room is about the size of a cabin on a cruise ship - you can manage but it's very tight. The staff was friendly. We were a little disappointed that they couldn't store our bag for 2 days between our two bookings in their hotel (while we went to Normandy). Overall, if we need to be in central Paris, we would book it again.
Stayed 2 nights in Aug 2023

10/10 Excellent

Marc

Stayed 4 nights in Jul 2023

6/10 Okay

MAGED

Travelled with partner
Liked: Staff & service
The staff was very helpful
Stayed 5 nights in Jun 2023

6/10 Okay

SERGIO

Liked: Cleanliness
Disliked: Amenities
Area , limited services
Stayed 2 nights in Aug 2022

6/10 Okay

Philip

Travelled with family
Liked: Cleanliness, property conditions & facilities
Look around.....
Small room, inadequate aircon. Would rate as 3 star not 4. I can compare this with the Mercure hotel I stayed at for the previous 3 nights which was 4 star. Staff are friendly and responsive, hotel is quiet and in good location for transport and local restaurants.
Stayed 4 nights in May 2022

6/10 Okay

emma

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
The hotel's well appointed with small but comfortable rooms . The front is right above and next to two lovely but noisy bars.
Stayed 3 nights in Apr 2022

10/10 Excellent

Ratna

Stayed 2 nights in Apr 2022

8/10 Good

Moon-Yun

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff. Room was a bit small.
Stayed 1 night in Apr 2022

10/10 Excellent

Amanda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean, and safe
Clean, nice room and hotel. Felt safe. I slept well. Definitely what I expected from a Mercure hotel.
Stayed 1 night in Jan 2022

10/10 Excellent

Jasmine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location 10 minutes from Gare East. Close to restaurants. Lift is very small but everything was overall a good experience.
Stayed 2 nights in Nov 2021
Response from Mickaëla on Dec 25, 2021
Dear guest, We thank you for you revierw. We are pleased to hear that you enjoyed the stay at our hotel depiste our small lift. We hope you enjoyed your time in Paris. Best regards, Reception

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel isn’t close to the main hub of Paris but train station is a 5 minute walk and easy to navigate. There were two restaurants right downstairs. The staff was awesome!
Stayed 2 nights in Jul 2021

8/10 Good

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Return visit to hotel in 10th arondissement
This was a return visit to the hotel as our previous experience was positive. As before the staff are pleasant and helpful. The room was quiet at night and the bed was comfortable. Rooms are smaller than I remember (bijou?) but adequate when you are spending your time sightseeing and socialising. The quirky designs on the ceilings are an interesting feature. Breakfast is a good standard with a selection of fresh food replaced throughout the morning and there are good restaurants and bars within a few minutes walk. The wifi worked. The location is convenient for Gare du Nord and Gare de l'Est and because of the transport strike we discovered that it's possible to walk to the city centre in 20-30 minutes.
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very welcoming, helpful and efficient. Classic room was nicely refurbished and very clean. Didn’t try breakfast as we wanted to be out and about early. Didn’t use public transport as we like walking. Location may not suit those who want to be closer to more popular sites? Overall, we felt the hotel gave value for money.
Stayed 4 nights in Oct 2019
Response from Camille on Nov 10, 2019
Dear guest, A very warm "thank you!" for sharing your experience at the Hôtel Mercure Paris Opéra Grands Boulevards. It is always a pleasure to receive positive feedback! I will share your comments with our team members, and we all hope that we will have the pleasure to see you again soon at Mercure. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Camille - Assistant manager -

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay we won't forget
We were in Paris to celebrate our wedding anniversary, we were nicely surprised by the staff with nice room decorations and gift. We really appreciate!
Stayed 2 nights in Oct 2019
Response from Camille on Nov 3, 2019
Dear guest, A very warm "thank you!" for sharing your experience at the Hôtel Mercure Paris Opéra Grands Boulevards. It is always a pleasure to receive positive feedback! We are really glad that we could participe to your weeding anniversary. Congratulations again to the both of you! I will share your comments with our team members, and we all hope that we will have the pleasure to see you again soon at Mercure. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Camille - Assistant manager -

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Camille on Nov 3, 2019
Dear guest, A very warm "thank you!" for this 10/10 and for sharing your experience at the Hôtel Mercure Paris Opéra Grands Boulevards. It is always a pleasure to receive positive feedback! I will share your comments with our team members, and we all hope that we will have the pleasure to see you again soon at Mercure. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Camille - Assistant manager -

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walls are very thin! Otherwise, convenient location, clean rooms and nice breakfast.
Stayed 2 nights in Oct 2019
Response from General Manager on Oct 24, 2019
Dear , Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Opéra Grands Boulevards. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

2/10 Terrible

Charbelherro, Lebanon

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is not good and far expensive not clean service very bad
Stayed 4 nights in Sep 2019
Response from Camille on Sep 15, 2019
Dear Guest, Thank you for taking the time to leave us a review following your stay at Mercure opéra grands boulevards. We are sorry and surprised to see your comment concerning our establissement and we would like to offer you our sincere apologies. We would have appreciated to know what went wrong during your stay. Anything can of course happen, but we are really proud of our costumer service and how much our team is dedicated to our guest . Therefore, we would have love to help and make your stay the best possible. The month of september indeed tend to be at higher rates in Paris, due to the numerous fairs that the city accomodate. We are sorry that the rate that you chose seemed to expensive. We take note of your comment concerning the cleaning, and we shared it with our team. We would like to thank you as those feedbacks are what allow us to improve and offer a better service. Regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, friendly staff and great location for exploring central Paris.
Stayed 3 nights in Aug 2019

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business night away
Fantastic hotel in the city centre
Stayed 1 night in Aug 2019

8/10 Good

Ganesh, San Francisco

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean rooms, friendly staff. Quiet room despite central location
Stayed 1 night in Aug 2019

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

2/10 Terrible

Oscar

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small hotel in a convenient location not far from 3 different Metro stations. Friendly and helpful staff throughout our stay. Good size Privilege room for 3 of us, nice shower although it tended to flood the bathroom floor. Sound proofing seemed pretty good but it is a city centre so recommend ear plugs if you're a light sleeper. Continental breakfast had good choice of fruit and pastries plus juice and coffee. There was a hot option but wasn't so keen on that. A great choice for exploring Paris.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and value and the staff was very helpful.
Stayed 2 nights in May 2019

10/10 Excellent

Ching, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel great area
Even it’s not right next to any station but its located few steps away from the Main Street. Staffs were very helpful and friendly, especially that gentleman on the night shift. Room is compact but tidy, mattress was comfortable, bathroom room in a good size.
Stayed 2 nights in Jun 2019

8/10 Good

Allan

Liked: Cleanliness, property conditions & facilities
Decent hotel
Stayed here with my family (wife & 2 daughters, 11 & 9) for five nights. We booked an apartment, which was listed as three bedrooms (it wasn't). The apartment consisted of an entrance hallway, which had a couch, a wardrobe, a small toilet and a stairway up to the next floor. The 2nd floor was a living room / kitchenette that had a double pullout sofabed, then up two steps was the main bedroom, with a double bed and off that was a bathroom which had a decent sized shower. It was all finished in a very "rustic" manner, exposed whitewashed beams etc. The bed was comfy enough, though the linen was not the softest I have ever slept in, I would surmise that it had a fair percentage of polyester mixed in with the cotton. We had breakfast included and this was your typical continental affair of bread, cold meats, cheese, juices etc. though there was cooked bacon & sausages. The area is a busy spot with several bars & restaurants close by, it is also about 2 blocks to a couple of Metro stops. All in all a perfectly fine place to base yourself to explore central Paris, just don't expect a super luxurious experience.
Stayed 5 nights in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and clean and tidy - room was a little small but no issues! Staff were amazing!
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location. The breakfast was ample and the head chef was the best personality 😃 could have done with a shower cap. Plastic/paper cups in the room was different. Staff at reception very helpful.
Stayed 3 nights in May 2019

6/10 Okay

David, christchurch, nz

Travelled with family
While advertised as a three roomed apartment, in reality it is a one bedroomed apartment. Low ceilings and stone floors. While supposed to be sound proofed we could hear the neighbours every time they used the stairs (wooden). Anyone sleeping in the living area must go through the bedroom to the shower. There is a loo downstairs with the "third room" which is little more than a foyer. There is only one key to the outside door which must be left at reception so if 2 people go for a walk / run separately the last person back is locked out because the doorbell or the phone or knocking didn't work... we resorted to leaving the door open. Lots of little annoyances....tv lost signal, no dish cloth or tea towel, coffee machine chewed the coffee capsule, no soap just little bottle of shower gel. Staff fixed most of the issues.
Stayed 3 nights in Apr 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
I thought it had a better location according to the map shownnin your site but it was far away
Stayed 3 nights in Apr 2019
Response from Camille on Apr 25, 2019
Dear guest, Thank you for taking the time to leave us a review. We are sorry that you stay with us didn't meet your expectation, and I would like to offer you my apologies. Our hotel is located in the 10th district on the Grands boulevards. We are sorry that you found it too far away, and it is usually recommended as a great location: 10 min by feet from both train stations Gare du Nord and Gard de l'est; 10min by metro from the Galerie Printemps; 20min by metro from Notre dame and 30 min from the Eiffel Tower. We are in the center of Paris, while not too much "in the heart" to suffer the crowd and noises. Of course, we understand that the location always depends of the attractions that you wanted to visit during your stay; and we hope that you will have a better experience next time. Regards, Camille

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
The hotel is very near Gare du Nore & in a great location to get around Paris by metro
Stayed 2 nights in Mar 2019

2/10 Terrible

Nicholas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude and unhelpful staff!!
Disgusting customer service, quite possibly the worst I have ever experienced from a global hotel chain. Was unable to travel to the hotel in Paris due to industrial strikes on the Eurostar. Sent multiple emails and voice messages for the hotel manager at the Mercure Paris to discuss possibility of amending my stay date. Repeatedly told she was busy or unavailable. Eventually told to stop calling even though I never even managed to speak with her! Appalling service, rude customer support. Will never use Mercure again!!
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located to Gard de Nord, metro, local shops and cafes.
Stayed 4 nights in Feb 2019

8/10 Good

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel, close to Gare du Nord, friendly staff.
Stayed 2 nights in Jan 2019
Response from NATHALIE on Jan 9, 2019
Happy new Year! Thank you so much for this very complete review of our hotel. We are glad to hear that you enjoyed every detail of your stay with us and also our convenient location. Your comment about the cleanliness of the room is very important to us, such as the one about the staff. I will report this nice review to our teams and I'm sure this will serve as an encouragement for all of us ! Looking forward to welcoming you both again, Regards,

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money.
Stayed 1 night in Jan 2019

10/10 Excellent

CHUNLUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best choice in the central area.
This hotel provided the best service I ever had in my Paris trip. Even much better than 2 hotels I stayed in Disney Paris. Breakfast is great and good restaurants around as well. A really awesome hotel I can recommend.
Stayed 2 nights in Dec 2018
Response from NATHALIE on Jan 9, 2019
Dear Mr CHUNLUNG, Thank you so much for this very complete review of our hotel. We are glad to hear that you enjoyed every detail of your stay with us and also our convenient location. Your comment about the cleanliness of the room is very important to us, such as the one about the staff. I will report this nice review to our teams and I'm sure this will serve as an encouragement for all of us ! Looking forward to welcoming you both again, Regards, NATHALIE TARDY-General Manager

8/10 Good

MARIA, PARIS

Liked: Cleanliness, staff & service, room comfort
Clean hotel, very basic fresh breakfast (fry your own egg service), small bathroom towels and very limited bathroom accessories provided, no robes/slippers. Hard pillow and bed. For a 4 star hotel I expected slightly better facilities. Staff very friendly and helpful, good location, walking distance to nearest underground station (Metro). Nice bars/restaurants and small shops surrounding the area.
Stayed 3 nights in Nov 2018
Response from Camille - Assistant manager on Dec 17, 2018
Dear Maria, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Grands Boulevards. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we have different category of rooms, that come with different size and accessories. Our room Privilege for exemple have bathrobes and slippers, mini bar, and little accessories to make your stay the best possible. Do not hesitate to treat yourself for your next stay, those rooms are beautiful! We can always contact us if you wanted more information of course. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Camille - Assistant manager. on Nov 25, 2018
Dear guest, Thank you very much for taking the time to leave us a review and for this 5/5. We hope to see you soon at Mercure. Kind regards,

8/10 Good

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for short break
The hotel was conveniently located for arrival and departure at Gare du Nord and walking distance from Gare de l'Est and metro Chateau d'Eau. Although the area is lively there isn't a lot of external noise at night. The room was compact with an interesting ceiling and the bed was comfortable. The WiFi worked. At breakfast there were both hot and cold options and these were replaced throughout breakfast. The reception staff were pleasant and helpful and Rose who was overseeing the breakfast area is an excellent ambassador for the hotel.
Stayed 3 nights in Nov 2018
Response from Camille - Assistant manager. on Nov 25, 2018
Dear guest, Thank you very much for taking the time to leave us a review. We are all happy to read that you had a nice stay, both thanks to the hotel itself, and to our staff. It is always a great source of motivation for us to get those type of feedbacks. We completly agree with you: our kitchen supervisor Rose is doing an amazing job and the breakfast would not be the same without her (!). I will personnally tell her that she was appreciated. We all hope to see you again at Mercure. Kind regards,

8/10 Good

KHALED

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Eddie, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Everything at the hotel was amazing. Good value for money too! It was my girlfriends' birthday and I requested if they could prepare something special for us on our arrival and they did just that. They helped make the day that little bit more special. Thanks to the whole team at Mercure Paris Opera Grands Boulevards!
Stayed 2 nights in Oct 2018
Response from Camille - Assistant manager. on Nov 25, 2018
Dear Eddie, Thank you very much for this kind feedback! We are all happy that we could contribute to make your stay and the stay of your girlfriend the best possible. All our team was really please that they could help. Do not hesitate to stay with us again for an other birthday (!), or just to spend more time in Paris. Warmly,

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2018

6/10 Okay

Tore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tidy, small, some problems but overall good!
Nice and tidy hotel. We had problems first with our room cards(keys), got them replaced and from then it worked. The safe didnt work, only said error. Called for help but they told me they were old and about to be replaced. Got to have our stuff down in the safe in the reception. The rooms are nice but very small. The showers are also small, we could barely close the door at the shower because it was closed to wrong way. All people working there, the tidyness and the nice breakfast made it a good choice tho.Wifi didnt work at the room even tho we manage to get into the open wifi.
Stayed 2 nights in Sep 2018

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location. Good for shopping and travel to tourist spots.
Stayed 3 nights in Aug 2018

8/10 Good

Anahita

Great hotel
Stayed 3 nights in Aug 2018

8/10 Good

Jeffery

Nice Hotel at Paris with Safe community
Good small hotel close to train station. Comfortable and quiet in the evening. There are lots good restaurants around the area. Far safer than expected. There is laundry which provided good convenience before we travel to Belgium and Netherlands
Stayed 4 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Our family of four stayed in one of the apartments, hotel was clean and comfortable, King size bed was super comfortable. Staff were very attentive. Would recommend saying at this hotel.
Stayed 3 nights in Aug 2018
Response from Sophie, assitant gm on Aug 20, 2018
Hello, Thank you very much for your comment, We are delighted that you enjoyed your stay and the kindness and professionalism of our team! Have a very nice day, Looking forward to welcoming you again, Sophie ERSPAMER Assistant General Manager