Property grounds

Reviews of Hotel Relais Bergson

2 out of 5
Hotel Relais Bergson
124 Avenue Simon Bolivar, Paris, Paris

Reviews

6.8
Rating 10 - Excellent. 35 out of 220 reviews" "
Rating 8 - Good. 77 out of 220 reviews" "
Rating 6 - Okay. 62 out of 220 reviews" "
Rating 4 - Poor. 32 out of 220 reviews" "
Rating 2 - Terrible. 14 out of 220 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Shauna

Stayed 2 nights in Sep 2022
Response from Saliha on Nov 1, 2022
Bonjour,Nous vous remercions d'avoir pris le temps de donner votre avis.Il semblerait que notre service ne vous a pas complétement satisfaite. Nous aurions souhaité avoir un commentaire afin de nous améliorer.Cordialement

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely friendly staff and very good value for money.
Stayed 1 night in Aug 2022
Response from saliha on Sep 3, 2022
Dear guest,Thank you and hope to see you again.Best regardsSaliha

4/10 Poor

Javier

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The employees are extremely friendly, it is the best thing about the place, but unfortunately I had to cancel since for me the property does not have the necessary conditions to spend more than one night. I do not like to give bad reviews, but they should improve the conditions a little. It is also recommended if you want to save some money and have a very close metro that allows you to reach all of Paris.
Stayed 3 nights in Aug 2022
Response from saliha on Aug 19, 2022
Monsieur,Nous regrettons votre déception.CordialementS

10/10 Excellent

Volker

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely helpful, friendly and supportive staff! They made everything smooth and easy. Greatly recommended! We will be back!
Stayed 2 nights in Jul 2022
Response from saliha on Jul 27, 2022
Dear customers, Thank you end hope to see you again. Welcome at any time. Best regards Saliha

10/10 Excellent

Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, wonderful rooms, excellent cleanliness. Very friendly and helpful with surrounding areas.
Stayed 4 nights in Feb 2022
Response from saliha on Feb 9, 2022
Dear Charlotte, Thank you for your encouraging comment. Best regards Saliha

4/10 Poor

Beth

Travelled with family
Disliked: Amenities, property conditions & facilities
I booked this hotel because we wanted to stay near the train station and this hotel was only 15 min away by metro. The ceiling in our room had a big bulge coming out of it. My husband touched it and apparently the ceiling had a type of fabric covering it. There was no shower curtain or glass on the tub and the shower head holder was broken. The pillows were flat and need to be replaced. Glad we were there only one night.
Stayed 1 night in Dec 2021
Response from saliha on Dec 8, 2021
Monsieur, Je regrette votre déception, mais il est dommage que vous ne nous ayez pas signalé cela pendant votre présence. Salutations.

8/10 Good

Curtis, Cupertino

Liked: Staff & service
The hotel was fine for me as a 2 star hotel. It was relatively affordable and close to the metro. It could have been vacuumed better since I can see the dusty area where the vacuum head came up against. The printed Bed cover Sheet seemed dirty. My 2 night stay met my needs.
Stayed 2 nights in Jan 2020

8/10 Good

Leon, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It's a great area near to metro and bus stop outside the hotel and metro station on the right the property itself had some flaws like the shower handle broken, but the room was cleaned everday even tho we didn't ask for it which is good stayed five day and I'm happy with my stay
Stayed 5 nights in Dec 2019

8/10 Good

Paul, Israel

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Room too small. Staff very friendly and very helpful.
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Oct 2019

8/10 Good

Dr Sharon

Stayed 2 nights in Oct 2019

8/10 Good

La, Milwaukee

Liked: Cleanliness, staff & service, property conditions & facilities
The neighborhood was great everything was right outside the door
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Glenda

Liked: Cleanliness, staff & service
For a budget hotel. Close to metro.
We had 5 nights, 3 bedroom, overall it's good if you need a budget hotel. Near metro 200 meters from metroline 2 and 5. Only 3stops to gare du nord to train to CDG airport. The room was basic, bedsizes were as they described. Room was okay for the price. They clean everyday eventhough we don't ask which is a plus point. The safetybox is not working. Need to leave roomkey everytime you go out from the hotel. Breakfast was basic and fine, coffee, tea, juice and pastries. A little bit narrow dining area. Just one thing, we were in room 4 and please fix the shower handle. It was hard to take a shower with no shower handle. No elevator so need to take stairs. Okay to leave our luggages after we checked out and fetch in the afternoon.
Stayed 5 nights in May 2019

2/10 Terrible

Sue

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scam by Hotels.com and this Hotel in Paris
This hotel is very dishonest in colabration withHotels.com to rob the customers blind!
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was very conviently placed near the metro and also restaurants. Loved the fact that it was more local rather than touristic
Stayed 2 nights in May 2019

6/10 Okay

CW

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Paper thin walls and the bathroom door knob fell off . Shower was smallest I've ever seen. Very helpful staff.
Stayed 5 nights in May 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was friendly and helpful, and spoken English. Facilities were dated and lack of cleaning. Room was ok for space but also lack of cleaning. Bed lining was clean and confortable though. You get what you paid for, can’t expect much of a 2 star hotel in Paris. Close to metro station and easy to get to the major Paris attractions.
Stayed 3 nights in May 2019

4/10 Poor

Customer.

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Deceiving pictures of the room. It was filthy and small. Good staff service can only go so far with facilities this bad.
Stayed 1 night in Apr 2019
Response from Saliha - Manager on May 3, 2019
Cher client, Nous vous remercions de nous avoir donné votre avis. Cordiales salutations

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Check in price was slightly different to the booking amount (very minimal). Room fittings were poor, nearly coming off the walls and shower had no way to fix to the wall
Stayed 3 nights in Jan 2019
Response from Saliha - Manager on Feb 15, 2019
Dear guest, The difference is the city tax. I think that's written on your reservation. Best regards

4/10 Poor

Mejaja

Disliked: Staff & service
Lady at the front desk was very very very rude .. will not stay here again ..
Stayed 4 nights in Jan 2019
Response from Saliha - Manager- The lady at the reception on Jul 3, 2019
Dear Madam, That's your opinion and we're looking for it. Greetings

8/10 Good

Verified traveller

Stayed 5 nights in Jan 2019
Response from Saliha - Manager on Jan 27, 2019
Cher client (e), Nous vous remercions d'avoir pris le temps de nous donner votre avis. Nous espérons vous accueillir de nouveau. Bien cordialement

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located, nice rooms, cozy place and close to everything
Stayed 2 nights in Dec 2018
Response from Saliha - Manager on Dec 27, 2018
Dear guest We thank you for giving us your opinion. Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The hotel is quite old but clean. Not far from the station.
Stayed 3 nights in Dec 2018
Response from Saliha - Manager on Dec 21, 2018
Cher client,cliente, Nous vous remercions d'avoir séjourné chez nous nous, et surtout d'avoir pris le temps de nous donner votre avis. Bien cordialement

8/10 Good

menahem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from Saliha - Manager on Dec 19, 2018
Cher client, Votre avis est très précieux. Nous vous remercions d'avoir pris le temps de nous le faire savoir. Cordiales salutations.

6/10 Okay

Virgie

The rooms needs a noise barrier. You can hear people taking next door.. Shower room too small.Thanks God we are petite. We barely can move around. What will happen to those bariatric guest.
Stayed 2 nights in Oct 2018
Response from Saliha on Nov 14, 2018
Cher client, Pour la taille des chambres nous ne pouvons hélas rien faire. C'est ainsi dans toutes les grandes villes. En revanche pour le bruit, la solution est prévue dans nos très prochains travaux. Nous vous remercions de votre visite .

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
No microwave , But staff are nice .location is good .
Stayed 3 nights in Oct 2018
Response from Saliha - Manager on Nov 7, 2018
Dear guest, Thank you for your visit. Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, quiet location, easy reach of Gard du Nord by bus or metro, friendly staff. Room is sufficient for our stay, clean and comfortable. It was a hot summer so aircon or fan is required.
Stayed 5 nights in Jul 2018
Response from Saliha - Manager on Jul 25, 2018
Dear guest, Thank you and hope to see you next time. Best regards

2/10 Terrible

Noel, New York

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointing visit
I was very disturbed and disgusted with the hotel. I checked in Monday 7/2 at 4pm. The hotel didn’t have an elevator so I had to carry my luggage’s up to my room. The room itself was very small. The covers on my bed were dirty and had stains. No air conditioning system. The bathroom was tiny the light didn’t work. I took my luggage’s downstairs and checked out. I asked for a refund but she said she couldn’t do anything for me.
Stayed 4 nights in Jul 2018
Response from Saliha - Manager on Jul 28, 2018
Nous vous remercions de votre visite

4/10 Poor

Vivian, San Francisco

Disliked: Property conditions & facilities, room comfort
The guy who checked me in, Zaid, and his alternate in the night shift, were so cool and helpful. But the day staff, the woman, spoke to me and in general was arrogant. She saw me in the morning asked "Who are you?" as if I was some person off the street. That woman just ruined it all for me--there was an air of being superior and arrogant in the way she treated me. Not a good experience primarily because of this woman. Not a good representative for the establishment.
Stayed 9 nights in Jun 2018
Response from saliha on Jan 9, 2019
Madam, I am sorry if you don't feel good. I don't have any thing to say. You know that evething you said about this lady is wrong. May be it could be good for you to ask your self. Regards

6/10 Okay

Any

Liked: Cleanliness
Disliked: Room comfort
It was very OK - not good
The location was OK, service was not good, sometimes they were super friendly and other times super rude. Breakfast too poor and pricy, even they recommended to eat outside. The room space was very good.
Stayed 3 nights in Feb 2018
Response from Saliha - Manager on Apr 13, 2018
Merci

10/10 Excellent

ifrah, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice place warm welcome lovely stuff
I was so happy to choose the hotel because the area was so nice and all the area was shopping area I was buying everything I needed but the hotel was very nice and clean.
Stayed 3 nights in Nov 2017
Response from Saliha- manager on Nov 16, 2017
Thank you and we hope to see you again. Best regards Saliha

8/10 Good

nice City, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best facilities in room for 3 persons
My family, staying in hotel for one night. Clean and nice staff.

2/10 Terrible

Tom, Wirral

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Thrills
Tiny room, dodgy light fittings, broken shelves, one tiny pillow per person, not enough towels provided, a window looking out onto a wall of bird mess and don't expect to be spoken to nicely by one particular member of staff if you ask for additional towels or politely ask if different room is available...

8/10 Good

Chris, Bloomington, IN

Liked: Staff & service, property conditions & facilities
Great location & value
We stayed here as a way to experience Paris for a couple of days on a budget, and it delivered. Tucked away in a part of the city without many hotels, it may be compact but it provides a great base of operations right on a metro line. The staff were pleasant and breakfast was included, albeit just bread and morning beverages. The main concern I would express is noise level; both the volume from the outside and from other rooms was a little much.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice staff, clean rooms in good condition. 3 metro lines, shops and fast food in the near, good and safe location even in the evening. The rooms are small, the street is noisy in peak hours, the heating is not so powerful, but the place is very good for short stays.

6/10 Okay

Claire, Taunton

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Friendly staff
We had asked for a twin room but were given one with a double bed which was not ideal as I was sharing with my 26 year old daughter. The hotel was very noisy with paper thin walls and you could hear people coming until about 2am. We couldn't get the wifi to work.On the plus side- the staff were very helpful and friendly giving us good tips about what was the best transport to take. It was fairly well located near a couple of metro stations and it felt safe enough walking around late at night

4/10 Poor

Daryl, Longford

Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointing one night stay.
Arrived late in the evening for one night stay. On arrival staff member seemed disinterested upon check in. Arrived to our room which was set up with a travel cot even though we were a young couple with no children. Room was quite small and a little run down. The door handle for the bathroom fell off in my partners hand and there was a little hole in the roof of the bathroom. On the plus side the bed was comfy and we had a good night's sleep. All in all we were a little disappointed with our stay. Better value for money to be found elsewhere.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
In need of attention
The headboard of the bed backed onto a WC - noisy. There was nowhere to hang anything the wardrobe rail had been broken. The door handle to the room had also been damaged making it difficult to open and the shower head was loose making it difficult to shower. Rather run down.

8/10 Good

Kimberley, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service, lovely friendly area.
Fantastic service hotel staff very friendly, helped us book tours. Location was brilliant 3 minute walk to the metro. Lots of restaurants and shops nearby. The area was clean and safe. Hotel room was clean towels provided, cleaning lady came each morning. Safe provided in the room. The room was a little on the small side but no other complaints. Will definitely return whenever back in Paris again!

6/10 Okay

Paula, Belfast.

Liked: Cleanliness, staff & service
A Wee Find!
Does what it says on the tin! Great price and brill location in wee residential area.Lots of cafes, boulangeries, and supermarkets. Metro station practically at the door. Perfect if on a tight budget and are out all day being a tourist . Very hot in July, and no air-con makes a good nights sleep mega difficult..even with windows open. If you ok with that...a wee find!

4/10 Poor

rik, manchester uk

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wouldn't stay here again
On arrival we were given keys and to our room. This turned out to be a twin room not the triple booked, after complaining we were told it was the last room and it was tough. I pointed out the bed was for a 4yr old and at 8pm they squeezed another single bed in the room leaving no floor space. The safe was broken and repeated complaints were ignored. Booked breakfast was not ordered and was expensive. We asked for a taxi to be booked a day in advance and they didn't book one. The bathroom doorframe was rotten, there was only one plug socket in the room, no apologies or discount was offered for not providing the room booked/poor service.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Cheap n Cheerful
For the price you cannot complain - room was clean, decent private bathroom, there was even a nice view ;)

6/10 Okay

Verified traveller

Liked: Cleanliness
Ok
Small room, but ok for a few days

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is near metro stations Bolivar and Jaures and has good amount of shops and food places nearby. It is an adequate place to stay the night as a tourist who is out for most of the day, but keep in mind that it is a 2-star hotel so there are not much amenities. Otherwise, the people at the reception desk were helpful.

6/10 Okay

The Harv, Newark NJ

Liked: Cleanliness, staff & service
Disliked: Room comfort
Location, location, location!
Excellent location for metro and tourist sites in Paris. If you're looking for plush and pampering, this is not for you. Biggest downside - bed too hard! Definitely worth it for the price.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from saliha on Nov 7, 2023
MERCI POUR VOTRE NOTE ENCOURAGEANTE ET AU PLAISIR DE VOUS ACCUEILLIR DE NOUVEAU

8/10 Good

Jérôme

Stayed 1 night in Oct 2023
Response from saliha on Oct 10, 2023
MERCI ET AU PALISIR DE VOUS REVOIR

4/10 Poor

thierry

Business traveller
Disliked: Staff & service
Stayed 1 night in Nov 2022
Response from saliha on Dec 3, 2022
Bonjour,Nous regrettons votre mécontentement et nous aurions souhaité en savoir plus afin de nous améliorer.Nous n'avons même pas votre identité.Avec nos meilleurs sentimentsSaliha