Reception

Reviews of Hotel Aston

3 out of 5
Hotel Aston
12 Cite Bergere, Paris, Paris

Reviews

7.0

Good

Rating 10 - Excellent. 75 out of 505 reviews" "
Rating 8 - Good. 205 out of 505 reviews" "
Rating 6 - Okay. 140 out of 505 reviews" "
Rating 4 - Poor. 60 out of 505 reviews" "
Rating 2 - Terrible. 25 out of 505 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Eva

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Leuk hotel. Goede ontvangst en nette kleine kamer. Kamer heeft wel een opfrissing nodig. Raam naar het balkon ging niet goed open en radiator hing los aan de muur.
Stayed 3 nights in Feb 2024

8/10 Good

Ed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for a weekend in Paris with comfy rooms and friendly staff

10/10 Excellent

Jessica

Stayed 1 night in Oct 2023

6/10 Okay

Thomas

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2023

2/10 Terrible

Olivier, Montreal

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Paid 300 euros per night for a dirty and unhealthy hotel room and bathroom. Just to give an idea the shower is 31”x31” (i.e 80cmx80cm). The room, elevator and corridor are so tight that you want to stay out all day and all night out…Cannot believe that this is a 3-stars hotel. I will complain. Stay away!
Stayed 3 nights in Oct 2022

8/10 Good

Sana

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 9 nights in Dec 2021

4/10 Poor

Amy

Travelled with group
Hotel looks nice from the outside but the rooms were very small and the walls are paper thin.
Stayed 2 nights in Nov 2021

4/10 Poor

Issabella

Travelled with family
Disliked: Cleanliness, amenities
Stayed 2 nights in Nov 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here!
The rooms are pretty small and the shower is set up a little weird but it can't be beat for the price and it's in an amazing location! The staff is all super helpful and nice. The walls are pretty thin so it's easy to hear other guests or be heard but over all it's worth it to stay here!
Stayed 5 nights in Jul 2021

4/10 Poor

Verified traveller

Stayed 3 nights in Sep 2020
Response from RÉCEPTION on Nov 12, 2020
Bonjour, Vous avez eu l’amabilité de répondre aux avis post-séjour et nous vous en remercions. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Cordialement,

10/10 Excellent

Ignacio

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from RÉCEPTION on Sep 5, 2020
Bonjour, Nous vous remercions d’avoir choisi hôtel Aston pour votre séjour. Nous remercions par avance, a très bientôt. Cordialement, La réception.

6/10 Okay

Rosina

So So
The hotel staff were not so friendly and the room was run down and dirty. The white bedding was beautiful on the comfortable bed.
Stayed 5 nights in Feb 2020
Response from Silvia on Feb 20, 2020
Hello Ms. Rosina, Thank you for your interest in our establishment. We are sorry that the service and delivery were not up to your expectations, and we ask you to accept our sincere apologies. We are keen to offer you the best quality of service for your next stay. Best regards, Thé réception.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Steps away from metro station and with good restaurants and mini markets near
Stayed 3 nights in Feb 2020
Response from Silvia on Feb 14, 2020
Hello, We thank you for your stay. We will welcome you with great pleasure for the next stay. Thank you, The reception

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE!!! This property was disgusting and staff were so rude. When we got to the hotel, they gave us our room key and we (one at a time because it was so small) got into the lift and went up to the floor our room was on. When I opened the door there was already someone occupying the room. I apologized and went back down. They then put us in an outdoor room that was barely connected to the hotel. The window in the room was broken/cracked, it was on the ground level, the coffee machine did not work, there was mold in the bathroom and the carpets were obviously stained in multiple locations. I asked to move to a different room and they said they would move us the next day when one opened. In the meantime, Expedia sent me an email asking how check in went so I was honest and submitted the review. The next morning when we went to move rooms, the extremely rude man at the desk said that we gave a bad review so the room we were in was the room we got. He was so rude that I was literally in tears. Because they refused to move us and we did not feel comfortable in the dirty and unsafe room, we ended up leaving the hotel and they would not refund us at all. Very disappointed by this and would highly advise people to avoid this hotel and their staff!!
Stayed 8 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Great location. That’s it. A plastic tile that covers the pipes inside next to the toilet seat fell off which wasn’t pleasant. There is no proper lighting. One of the three side lights didn’t work so we had to stay in constant dim lighting. The floor isn’t level so the door to the room gets stuck 1/3 of the way so you either have to push really hard or squeeze through.
Stayed 3 nights in Dec 2019

6/10 Okay

Paul

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
A solid "OK" hotel
Hotel looks great from the outside and about a 20 minutes walk from Gare du Nord station. An old building, so expect some unique features. Upgrades poorly done - gaps in doors, uneven shelves, poorly built features. Poorly insulated so you can clearly hear your neighbors shower built for someone 4 feet tall Staff pleasant
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome location, a 20 minute walk to the Louvre and close to transit. Hotel was clean, albeit a bit out of perfect condition. Loved having a balcony attached to the room
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
The property is located right in the middle of a very busy area with many restaurants, bars, shops etc. Anything you can imagine doing is right there in walking distance. I walked to the Opera House for a play and stopped and saw a movie at the theater on the way back. Very nice, walk-able area.
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, the bed was comfy and the shower was good. However, the rooms were quite small and the walls had no sound deadening meaning you could clearly hear your neighbours brushing their teeth, moving about etc!
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lift was tiny and the room was small as well but clean. A good location. We walked everywhere.
Stayed 3 nights in Oct 2019

8/10 Good

MB, Paris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very close to shopping and eats. Super easy to walk and explore the city.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small person, Small room
Like everyone has mentioned - the room is SMALL. However, if you are traveling alone it really isn’t so uncomfortable. Especially since I was really only there to sleep and shower (ps I am also petite so the size of the shower was fine but I imagine anyone even slightly taller might be annoyed!). Overall it was totally functional and I was happy with my stay.
Stayed 2 nights in Oct 2019

6/10 Okay

Luong

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
the room was very small can’t move around when 2 piece of carry on on floor, shower head leaking not working properly, 4th floor hallway smells dirty for the 3 days we stayed there, but room smelled ok though the staffs are very nice and helpful breakfast was good
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
The hotel was very close to a metro station so it made travelling very convenient. There were also many restaurants near by. The hotel itself was small (the elevator really only allowed the capacity for one and your suitcase), though it served it's purpose. The room was clean, minimal amenities, but there was someone at the front desk 24/7. While the website advertised "luggage storage" it was really just placing your luggage in the small dining area, where anyone can access. But overall, good place to stay!
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Was a nice location but rooms were a little smaller than expected from the pictures
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Stayed 5 nights in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly, room was a bit small but the bed was so comfortable, the bathroom could do with some updating.
Stayed 3 nights in Apr 2019

6/10 Okay

Verified traveller

Paris trip
Hotel was charming. People there were nice. The breakfast could use a switch of menu. All in all a nice place to stay.
Stayed 7 nights in Mar 2019

8/10 Good

Jessica, Seattle, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We asked to be switched from a double twin room to a single queen room and they were very willing but warned us that the single queen room was very small. We should have viewed the room before accepting the switch as the room was uncomfortably small. The bathroom was smaller than that of a cruise ship.
Stayed 2 nights in Oct 2018

6/10 Okay

Kevin, Paris

Liked: Staff & service
Disliked: Room comfort
Nice staff. Great location. VERY SMALL. Ok for just staying if you are out all day,
Stayed 3 nights in Sep 2018

8/10 Good

LINDA

Great location, tiny rooms.
Minus points: The room was tiny. No way to get out of bed without climbing over the other person, no way to fully open the window as bed was in the way. Bathroom and shower also tiny so not suitable for anyone very tall or overweight. Room also really hot. Plus points: Excellent location close to metro and within walking distance of several major sights. Minibar prices very reasonable. Reception staff helpful, even printed our Disney tickets for us. This is a great hotel if you get on very well in a confined space with your travelling companion and only plan to use the room to sleep. Idea base with helpful staff but room so tiny you wouldn't wants to spend much time in it.
Stayed 5 nights in Aug 2018

8/10 Good

Nicole, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice area. Great restaurants around. Close to two metros. Really hospitable staff - helped a lot with my stay. Terrace in every room!
Stayed 3 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rien à dire Les chambres sont peut-être un peu petites mais on si fait sans problème Emplacement central et passage tranquille
Stayed 6 nights in Jun 2018

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Nightmare night and room was tight
Bad night the couple in the next room come in at 5am being very loud, then loud love making could even hear him spanking her the walls are that thin and then the couple start flighting.Nightmare night would never stay there again, the room was so tight and I’m a slim person.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2018

10/10 Excellent

SAMAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel location is more than giod. 2 minutes walk from grand boulevard metro station. With different access to many sight seeings.

10/10 Excellent

JACK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely visit again! 4/5!
The hotel is beautiful and although quite small the room size was perfect for me and my partner. The balcony was incredible and overall the hotel felt very accommodating. The location is good as there are numerous restaurant and bars within a 5 minute walk. Local metro stations are close by which is perfect if you intend to cover Paris on a larger scale. Overall a welcoming hotel with a beautiful exterior that is allocated in an ideal place with transport links.
Stayed 3 nights in Jan 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Paris Hotel Stay
Hotel has a great location, easy walk to Rue Rivoli and the La Seine. Hotel extra options are not correct as they no longer provide shuttle service to the Airport. This is one of the reasons we booked to hotel. The taxi was much more expensive than the shuttle. The bathroom was a shower room with a sink and toilet.
Stayed 2 nights in Oct 2017

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Great location
Hotel itself is very outdated. Rooms are super tiny. Staff is great and rooms are clean. The walls are paper thin. That was a big problem. The other disadvantage to this hotel is that there is no lounge area. Nowhere to sit a sip a cup of coffee. The price is not fitting at all. This hotel should not be more than $50 a night. I will never stay here for more money than that. Other wise I would.
Stayed 8 nights in May 2017

10/10 Excellent

NATALIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice reasonable hotel and polite receptionist
Prior to my Paris trip, I was trying to cancel my reservation at this hotel due to negative reviews that I have read. However, since the reservation was not refundable, I told myself to give it a try. Upon checking in, I requested to have 2 separate single beds in the room which I was surprised that they have seperated the beds per my request. I booked this hotel due to the price (very reasonable), so of course I would have not expected anything fancy. The room was small but it was clean (they cleaned it everyday). The first day I was there, the room only had one towel although I have mentioned for 2 people. I talked to the receptionist the next day, and next thing I know there were 2 towels in the bathroom. Although the room was not spectacular, but the location was amazing! Many pubs, cafes, restaurants, to name just a few near by the hotel. And I have to admit that the receptionist was very helpful when I asked them to help me find train tickets. So guys, if you are looking for a fancy hotel (more $$$$$), this is not the best hotel for you. If you need a hotel just for sleep and won't hurt your pocket, this hotel might work well for you. As we all know, hotel rooms in Paris are very small. So if you are looking for a bigger room, you might want to search a hotel within a mile or two from the city center.

8/10 Good

Magnus

Liked: Cleanliness, property conditions & facilities
Good location
Room small, and door very "thin". -but good location and had a good time

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Good as a budget hotel
worth the money near to metro room condition to be improved cleaniness to be improved
Response from David on Jan 9, 2017
Dear Guest, Thank you for taking the time to share your pleasant experience at the Hotel Aston, Paris. It is with great pleasure that we discover that you appreciated the comfort of our new bedding as well as our central location in the Grands Boulevards area of Paris, not far from the Opéra Garnier and the Musée Grévin. The restaurants of the neighborhoods delight the taste buds of our customers, such as Chartier or Les Diables au Thym. Your opinions allow us to improve the quality of our offer. We hope to have the pleasure of welcoming you again very soon.

8/10 Good

Verified traveller

Liked: Cleanliness
Response from General Manager on Jan 9, 2017
Dear Guest, Thank you for taking the time to share your pleasant experience at the Hotel Aston, Paris. It is with great pleasure that we discover that you appreciated the comfort of our new bedding as well as our central location in the Grands Boulevards area of Paris, not far from the Opéra Garnier and the Musée Grévin. The restaurants of the neighborhoods delight the taste buds of our customers, such as Chartier or Les Diables au Thym. Your opinions allow us to improve the quality of our offer. We hope to have the pleasure of welcoming you again very soon.

2/10 Terrible

traveller, w

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful hotel
On first arrival you think it's lovely, a few hotels in a little courtyard set back of a main road. It's fairly close to walk to the louvre and other attractions and the metro is right outside on a busy street with loads of restaurants and bars. The reception is small and clean and the staff were somewhat friendly. The breakfast room was down a flight of stairs and was very clean and a quaint little room. However, the lift was so small it could barely fit one person and their luggage so we had to haul our bags up extremely narrow flights of stairs, which don't look like they have been hoovered since the hotel opened, our room was at the end of the corridor. The room hadn't been cleaned since it was opened, the toilet seat had poo marks on the back and above the bath was mouldy. The shower was so broken so you had to hold it or soak the bathroom. There was constantly a noise of running water coming from elsewhere in the hotel. The bedroom floor was filthy. The walls were paper thin and we could hear the couple next door Any time we left the hotel when it was dark, the little courtyard where other hotels were was clearly an extremely dodgy area with large numbers of males hanging around. I soon realised one whole wall of this courtyard had black curtains in all the windows or they were simply boarded up with black boards. There was quite obviously a lot of dodgy business going on there and if I was not with my boyfriend I would not have felt safe. Even he felt uncomfortable.
Response from David B, deputy manager. on Nov 30, 2016
Dear Guests, Thanks for sharing your opinion with us, allowing us to give more informations. We're really sorry to read your stay among us didn't meet your expectations. The Cité Bergère is absolutely not the dark courtyard you are describing. It's a public street, with several hotels and two local resident buildings, presenting at least 15 security cameras. We're sorry the cleanliness was not up to your expectations, despite the fact we take care of it. In order to better serve our customers' needs and improve our services, we value all remarks or suggestions. Yours have been carefully noted. We look forward to receiving you soon again and change for the better your judgement about Hôtel Aston, PARIS.

10/10 Excellent

James, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
Hotel was very nice. The rooms are a bit small so i wouldn't want to spend a week there but we stayed for 3 nights and it was just fine. The bed was decently sized and very comfy. Staff were very pleasant and accommodating
Response from General Manager on Jan 13, 2017
Dear Guest, Thank you for taking the time to share your pleasant experience at Hotel Aston, Paris. It is with great pleasure that we discover that you appreciated the comfort of our new bedding as well as our central location in the Grands Boulevards area of Paris, not far from the Opéra Garnier and the Musée Grévin. The restaurants of the neighborhoods delight the taste buds of our customers, such as Chartier or Les Diables au Thym. Your opinions allow us to improve the quality of our offer. We hope to have the pleasure of welcoming you again very soon. David

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and price: solid value
Tucked down a quiet street, close to metro and with classic views front and back, we had three rooms for a family visit. It's a characterful building, older architecture, with friendly and helpful staff. Rooms are small but comfy with newer fittings and furniture. Large windows that open allow in fresh air and light.
Response from David on Jan 13, 2017
Dear customer, Thank you for taking the time to share your pleasant experience at Hotel Aston, Paris. It is with great pleasure that we discover that you appreciated the comfort of our new bedding as well as our central location in the Grands Boulevards area of Paris, not far from the Opéra Garnier and the Musée Grévin. The restaurants of the neighborhoods delight the taste buds of our customers, such as Chartier or Les Diables au Thym. Your opinions allow us to improve the quality of our offer. We hope to have the pleasure of welcoming you again very soon.

6/10 Okay

neil

Disliked: Room comfort

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Good central location, nice clean hotel rooms quite basic and small but everything we needed
Response from General Manager on Jan 13, 2017
Dear Guest, Thank you for taking the time to share your pleasant experience at Hotel Aston, Paris. It is with great pleasure that we discover that you appreciated the comfort of our new bedding as well as our central location in the Grands Boulevards area of Paris, not far from the Opéra Garnier and the Musée Grévin. The restaurants of the neighborhoods delight the taste buds of our customers, such as Chartier or Les Diables au Thym. Your opinions allow us to improve the quality of our offer. We hope to have the pleasure of welcoming you again very soon. David

6/10 Okay

x, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
cramped twin.....only should be single

2/10 Terrible

adam, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
shabby hotel
The room was shabby, there was no fitted sheet on the mattress, it was a ground floor room off of the lobby so it was extremely noisy. The window could never be opened because it was a staff smoke pit.
Response from General Manager on Jan 13, 2017
Dear Guest, Thank you for taking the time to share your pleasant experience at Hotel Aston, Paris. It is with great pleasure that we discover that you appreciated the comfort of our new bedding as well as our central location in the Grands Boulevards area of Paris, not far from the Opéra Garnier and the Musée Grévin. The restaurants of the neighborhoods delight the taste buds of our customers, such as Chartier or Les Diables au Thym. Your opinions allow us to improve the quality of our offer. We hope to have the pleasure of welcoming you again very soon. David