They were very friendly, at any rate, but the hotel was essentially operated out of the first-floor restaurant (i.e., the bartender managed all transactions for the rooms themselves). It used punchcodes to get into our rooms and to get into the hotel after hours, which essentially meant that the hotel was almost completely unmanned after midnight.
The overall condition of the hotel rooms was stellar, so I can't fault them there. No scuffed walls, no peeling paint, everything in place. On the surface, it looked great. But the maintenance from housekeeping only seemed to involve cleaning, not restocking supplies. Soap for the shower came in little packets, and they were NOT replaced, even though it was clear I was running out. And since I got back late each night, I didn't have any clear way of dealing with the absence of soap. I also didn't have anything more than hand towels for my last two evenings. Oops.
But the real coup de grace--and it kills me to point this out--were the bedbugs. Yes, despite the immaculate appearance, there is no way that there WEREN'T bedbugs. This can happen in the best of hotels, but the relative minimum oversight of the rooms--particularly odd considering it isn't the greatest of neighborhoods (though the Garibaldi metro stop is conveniently across the street)--means that the condition of the hard-as-a-rock mattresses goes untended. And I like firm mattresses, but it goes without saying that I'm no fan of critters living in them!