Title: ⛱ Champions Gate -5★ Clubhouse - South Facing Pool - Onsite Tiki Bar & Grill ☀ - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Entire home # ⛱ Champions Gate -5★ Clubhouse - South Facing Pool - Onsite Tiki Bar & Grill ☀ Family-friendly vacation home in Four Corners with a water park ## Photo gallery for ⛱ Champions Gate -5★ Clubhouse - South Facing Pool - Onsite Tiki Bar & Grill ☀ ![A heated pool, sun loungers - ⛱ Champions Gate -5★ Clubhouse - South Facing Pool - Onsite Tiki Bar & Grill ☀ (Champions Gate)](https://images.trvl-media.com/lodging/54000000/53810000/53801600/53801540/39b87d47.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Fridge, microwave, oven, stovetop - ⛱ Champions Gate -5★ Clubhouse - South Facing Pool - Onsite Tiki Bar & Grill ☀ (Champions Gate)](https://images.trvl-media.com/lodging/54000000/53810000/53801600/53801540/634202ba.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - ⛱ Champions Gate -5★ Clubhouse - South Facing Pool - Onsite Tiki Bar & Grill ☀ (Champions Gate)](https://images.trvl-media.com/lodging/54000000/53810000/53801600/53801540/9452f04e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Flat-screen TV, DVD player - ⛱ Champions Gate -5★ Clubhouse - South Facing Pool - Onsite Tiki Bar & Grill ☀ (Champions Gate)](https://images.trvl-media.com/lodging/54000000/53810000/53801600/53801540/22426cbc.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Bar (on property) - ⛱ Champions Gate -5★ Clubhouse - South Facing Pool - Onsite Tiki Bar & Grill ☀ (Champions Gate)](https://images.trvl-media.com/lodging/54000000/53810000/53801600/53801540/ca08aeb9.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Location - Amenities - Policies In the heart of Champions Gate, The Retreat at Champions Gate is a luxurious 5-bedroom haven. Enjoy sun-kissed days by the private south-facing pool and unwind in the evenings with family and friends in the spacious living areas, games room or outdoor lanai. ## Reviews 9.2 Wonderful ### Entire home 5 bedrooms5 bathroomsSleeps 103014 sq ft ## Popular amenities - Pool - Kitchen - Washer - Dryer - Free WiFi - Air conditioning ## Add dates for prices Check-in Check-out Travellers ## About this property ### Entire place You'll have the entire home to yourself and will only share it with other guests in your party. ### ⛱ Champions Gate -5★ Clubhouse - South Facing Pool - Onsite Tiki Bar & Grill ☀ \* 5 Bed 5 Bath - POOL HOME \* South Facing Pool & Deck \* Tennis Courts | Games Arcade \* Onsite clubhouse Waterslides & Cabanas \*\* Restricted Age Limit applies: Please note to reserve this home you must be over the age of 28 (in compliance with Orlando Codes of Ordinances – Chapter 57) \*\* \* Stays of 4 nights and under maybe subject to an additional damage deposit of $500\. \* \*\*\* Please Note: The furniture and items shown in the home may be replaced or removed without notice \*\*\* THE RETREAT AT CHAMPIONS GATE GATED COMMUNITY 15 MINUTES FROM DISNEY LUXURY 5 BED 5 BATH POOL HOME GOLF COURSE - RESORT POOLS - CLUBHOUSE Champions Gate Resort is perfectly located with easy access to all of the Orlando attractions including the World Class Theme Parks, Outlet Shopping Malls and Championship Golf Resorts. There is a vast range of Excellent Restaurants nearby with everything from American Style Bar and Grills to Roof Top Fine Dining at 5 Star Hotels. The onsite 18-hole Golf course designed by famed architect and golf pro Greg Norman is complimented by another 2 other golf courses within Champions Gate and you are only minutes to several world-class golf resorts meaning you can golf for a week and play a different course every day. The Oasis Clubhouse features two huge resort style pools that includes a fun pool with waterslide and a splash park plus a lazy river offering boundless entertainment. The clubhouse also has a restaurant and a full-service bar available plus a fitness wing with all the latest in cardio and weight training equipment and a spa to relax and help rejuvenate your tired muscles. Our beautiful two storey property is simply delightful and you cannot fail on arrival to admire how ‘chocolate box ‘pretty the home really is. Once inside you will be thrilled with the modern luxury interior which is stunning, with great attention to detail in everything from the unique tiling in the kitchen, the granite worktops and breakfast bar plus high end appliances which set the standard for the entire home. The interior of this spacious family accommodation offers the right mixture of elegance with a style that is cosy and luxurious and a colour scheme that creates a calming atmosphere. The Living Area is stunning with an atrium effect that lets the sunlight pour into this beautiful home. Positioned to the rear of the house with views to the pool area it is also ideal for anybody with children as you can still keep watch over them from the lounge area. There is a second Family Room upstairs featuring a large 83-inch smart TV with all major streaming apps available, along with a high-quality soundbar that creates a real cinema experience. Guests are welcome to sign into their own accounts and enjoy their favourite shows, films, or sporting events—making it an ideal space for both family entertainment and relaxing movie nights. The Kitchen is very stylish and the high end quality shows in the granite worktops, designer tiles and kitchen appliances. It is fully equipped to cater for all your needs and with the comfortable seating around the breakfast bar it means you can chat with your guests while preparing a meal. The Dining Area is also stunning with an oversize dining table and beautiful chairs creating a very luxurious feel. The 12 place setting will comfortably accommodate all your guests. This is a wonderful place for the family to gather in the evenings and mull over the events of the day and even plan more trips to the many attractions that Florida has to offer The Games Room is another addition to the home as it offers some light relief for the more competitive members of the group and not just the children. There is a pool table and Air Hockey plus a seating area for those who want to cheer on the competitors. ALL OUR HOMES HAVE LAUNDRY FACILITIES INCLUDING A WASHER AND DRYER FREE WIFI AND CABLE TV PLUS FREE US AND CANADA CALLS The Outside has a beautiful L shaped pool deck and spa that just shouts ‘pamper’. With the addition of sun loungers you can enjoy the Florida rays relaxing with a book while the children play in the pool. There is a covered lanai with a table and chairs which is ideal for alfresco dining or even a cool drink at the end of a busy day. The Bedrooms continue the luxurious theme that is evident in every aspect of this lovely home. All the bedrooms without exception are comfortable and all offer that little haven for you to retreat to at the end of a busy day. The bedrooms: Bedroom 1 – (downstairs) Queen Bedroom with Queen Bed and flat screen television that is beautifully decorated. There is a bathroom next door that consists of a separate shower and a single basin unit. Bedroom 2 – (downstairs) King Suite that has a luxury King Size bed, flat screen television and Ensuite facilities of a bath and separate shower and a double basin unit. Bedroom 3 – (upstairs) King Suite with stunning décor, a King Bed with a flat screen television for you to enjoy. There are Ensuite facilities of bath with separate shower and a double basin unit. Bedroom 4 – (upstairs) has Bunk beds with the lower bunk being full size with a single on top. This is a great room for siblings, cousins or family friends to share if they are travelling in the group. Bedroom 5 (upstairs) is a Twin bedroom with an elegant décor and a flat screen television. There is a bathroom next door that includes a bath with shower over and a single basin unit. THIS IS A STUNNING COMFORTABLE LUXURY HOME THAT YOU AND YOUR GUESTS WILL THOROUGHLY ENJOY Pool Information: - Pool Size is approx.L: 19' 8" W: 9' 4" Home has a pool safety fence Disclaimer - All sizes are approximate. Resort Facilities: The resort facilities are run by a third party. Availability of all resort facilities is not guaranteed as part of the rental contract. You will be required to provide your own equipment for use of the sports facilities. Policies: \- We require your full guest list 36hrs prior to check in to avoid late or no check in. \- Swim at your Own Risk \- No smoking \- No pets allowed \- No events, parties or gatherings that disturb neighbours at any time. \- Disturbances which require security or law enforcement intervention carry a fine of $500 or more. \- Must be at least 28 years old to book (in compliance with Orlando Codes of Ordinances – Chapter 57) \- Photo ID required before check-in \- Stays 4 nights and under require an additional damage deposit \- Full list of guests required before check-in \- For system safety, AC cannot be set below 72°F \- Pool Heat is an additional cost and should be requested if required \- Pool Heat is required to heat the spa \- Vacation rental communities do NOT allow parking on the road. Parking is available on the driveway only, if your home does not have a driveway it will have a single allocated parking spot. \- Commercial vehicles, recreational vehicles, trailers, self-propelled motor homes and boats are only allowed to enter temporarily for loading and unloading. \- Motorcycles and Golf carts are not allowed unless they are street legal and registered like other motor vehicles. They must be parked in the garage (they are not allowed if you home has the garage converted to a games room). \- Vehicles parked in violation of the parking rules are subject to immediate towing \- Electric Cars: It is prohibited to charge vehicles at the home. Failure to adhere to this will result in a $500 fine per charge plus electricity costs. \- Must leave property in the same state of cleanliness and general order as found. ## Property amenities ### Ski - Close to skiing ### Pool/Spa - Heated pool - Pool loungers - Private pool ### Internet - Available in the house: Free WiFi ### Parking and transportation - Car recommended - Onsite parking options include a garage ### Kitchen - Coffee/tea maker - Cookware, dishware, and utensils - Dishwasher - Microwave - Oven - Refrigerator - Stovetop - Toaster ### Dining - Dining table ### Bedrooms - 5 bedrooms - Bedsheets provided ### Bathroom - 5 bathrooms - Bathtub or shower - Shower - Towels provided ### Living spaces - Dining table - Living room ### Entertainment - DVD player - Flat-screen TV with cable channels - Games ### Outdoor areas - Lanai ### Laundry - Laundry facilities - Washer/dryer ### Comfort - Air conditioning - Heating ### Pets - No pets allowed ### Suitability/Accessibility - Smoking not allowed ### Services and conveniences - Iron/ironing board - Phone ### Location highlights - Near a health/beauty spa - Near a zoo - Near an outlet shopping mall ### Things to do - Arcade/game room - Billiards/pool table - Heated pool - Water park - Birdwatching nearby - Fishing nearby - Golfing nearby - Hiking/biking trails nearby - Hunting nearby - Jet skiing nearby - Kayaking nearby - Motor boating nearby - Parasailing nearby - Rafting nearby - Surfing/bodyboarding nearby - Swimming nearby - Water skiing nearby - Water tubing nearby - Wildlife walks nearby - Windsurfing nearby ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector (host has indicated there is a smoke detector on the property) - Fire extinguisher ### General - Gated community - Unit size: 3,014 square feet ## Similar properties ![Outdoor pool, a heated pool](https://images.trvl-media.com/lodging/34000000/33260000/33251400/33251315/87b7afea.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### 3 br 2 ba Condo in a Meditteranean Style Resort Champions Gate - Pool - Hot tub - Kitchen - Washer 9.4 Exceptional 27 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=33251315&PinnedHotelID=33251315&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, a heated pool](https://images.trvl-media.com/lodging/108000000/107760000/107756900/107756832/w2224h1480x0y94-035ae4a2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### House near Disney world and many other attractions and theme parks. 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Champions Gate - Pool - Hot tub - Kitchen - Washer 9.6 Exceptional 16 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=39172902&PinnedHotelID=39172902&HadPinnedHotel=true®ionId=-1&adults=2) ## Policies ### Check-in Check-in time starts at 4:00 PM Contactless check-in available Minimum check-in age: 28 ### Check-out Check-out before 11:00 AM ### Special check-in instructions You will receive an email from the host with check-in and check-out instructions Information provided by the property may be translated using automated translation tools ### Pets Pets not allowed ### Children and extra beds Children are welcome ### Events No events allowed ### Smoking Smoking is not permitted ## Important information ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Onsite parties or group events are strictly prohibited Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has indicated there is a smoke detector on the property Safety features at this property include a fire extinguisher This property is managed through our partner, Vrbo. You will receive an email from Vrbo with a link to a Vrbo account, where you can change or cancel your reservation ### We should mention A car is recommended for transportation to and from this property ### Property is also known as 217114 Retreat Champions Gate Clubhouse Resort Pool ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C28.25961%2C-81.64655&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=rxMgbhtGjS6Fk77CeTQFYxqc708=) Champions Gate, FL #### What's nearby - ChampionsGate Golf Club \- 4 min drive \- 4.0 km - Jack Nicklaus Course \- 6 min drive \- 7.7 km - Posner Village \- 6 min drive \- 6.1 km - Reunion Resort Golf Course \- 7 min drive \- 8.3 km - Mystic Dunes Golf Club \- 9 min drive \- 12.8 km #### Getting around - Kissimmee Station - 30 min drive - Kissimmee, FL (ISM-Kissimmee Gateway) - 37 min drive #### Restaurants - ‪McDonald's - ‬6 min drive - ‪Love's Travel Stop - ‬6 min drive - ‪Chick-Fil-A - ‬5 min drive - ‪Circle K - ‬5 min drive - ‪McDonald's - ‬6 min drive ## Frequently asked questions ### Does ⛱ Champions Gate -5★ Clubhouse - South Facing Pool - Onsite Tiki Bar & Grill ☀ have a pool? ### Is ⛱ Champions Gate -5★ Clubhouse - South Facing Pool - Onsite Tiki Bar & Grill ☀ pet-friendly? ### How much is parking? ### What time is check-in at ⛱ Champions Gate -5★ Clubhouse - South Facing Pool - Onsite Tiki Bar & Grill ☀? ### What time is check-out at ⛱ Champions Gate -5★ Clubhouse - South Facing Pool - Onsite Tiki Bar & Grill ☀? ### Where is ⛱ Champions Gate -5★ Clubhouse - South Facing Pool - Onsite Tiki Bar & Grill ☀ located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## ⛱ Champions Gate -5★ Clubhouse - South Facing Pool - Onsite Tiki Bar & Grill ☀ Reviews ## Reviews ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative. [More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 27 8 - Good 6 6 - Okay 3 4 - Poor 1 2 - Terrible 0 ### 9.2 Cleanliness ### 9.4 Location ## Reviews ### 10/10 Excellent #### Eric B. Feb 3, 2021 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Great property, would rent again Great stay, great location , smooth experience. Couldn't ask for more. ##### Eric B. Stayed 7 nights in Jan 2021 ### 10/10 Excellent #### Amy B. Mar 16, 2024 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Excellent stay! Very pleased with our recent stay! The house lived up to its description in every way – spacious, impeccably clean, and stocked with plenty of towels. Not a single issue arose during our time there. The neighborhood was fantastic, and the Oasis Club provided the perfect spot for relaxation and recreation. Highly recommend! Will definitely stay here again. ##### Amy B. Stayed 8 nights in Mar 2024 ### 10/10 Excellent #### Joi C. Sep 4, 2020 Liked: Cleanliness, check-in, communication, location, listing accuracy #### AMAZING!!! We took a quick weekend trip to celebrate the end of the summer with kids... this house was perfect!! It had everything we needed and more... even better was that it was close to the oasis club which we loved!! We will definitely be back again!! ##### Joi C. Stayed 3 nights in Aug 2020 ### 10/10 Excellent #### Christina M. Apr 4, 2022 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Great The was well kept and very clean. Would highly recommend! ##### Christina M. Stayed 7 nights in Mar 2022 ### 10/10 Excellent #### Pablo B. Jan 5, 2022 Liked: Cleanliness, check-in, communication, location, listing accuracy #### excellent house perfect for families excellent house everything is accesible only issue is traffic with I-4\. Great comunication with host ##### Pablo B. Stayed 8 nights in Dec 2021 ### 10/10 Excellent #### Sylvia S. Jul 15, 2023 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Birthday Celebration Awesome intimate celebration with family and friends. We had a wonderful time and can't wait to do it again!! Kids had a blast!!! ##### Sylvia S. Stayed 3 nights in Jul 2023 ### 10/10 Excellent #### JON M. Mar 22, 2021 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Champions Gate Great location - very convenient to Disney attractions. A little challenging to get in through the front gate due to amount of cars coming in at night - but front gate was very good to ensure only the cars which needed to be on site get in! ##### JON M. Stayed 5 nights in Mar 2021 ### 8/10 Good #### george w. Jun 26, 2023 Liked: Check-in, location, listing accuracy Disliked: Communication #### Stay Good ##### george w. Stayed 8 nights in Jun 2023 ### 10/10 Excellent #### Leila S. May 31, 2022 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Enjoyed our stay \*\*beautiful home This house was perfect for our vacation, it was very spacious, Had washer and dryer host provides lots of towels-Kids loved the pool and the hot tub we also went to the community mini water park where the kids had a blast. Perfect location for the Disney area. Highly recommend and we would definitely stay again, we did try to extend our stay with a late check out but they were unable to grant it due to being last minute so if you want more time in the home you need to ask days in advance. Other than that host was very responsive. ##### Leila S. Stayed 3 nights in May 2022 ### 10/10 Excellent #### Francisca g. Jul 11, 2021 Liked: Cleanliness, check-in, location, listing accuracy #### Family vacation It was a great place to stay at. The pool was fabulous and all the rooms were clean. There was plenty of towels and the kitchen had a good amount of pots and pans. We did have issues with the water pressure and we had to call maintenance. They finally showed up a day later. We had no running water in the kitchen for one day. Overall it was a great place. ##### Francisca g. Stayed 6 nights in Jul 2021 ### 8/10 Good #### Ann B. Feb 8, 2022 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Very large clean home Nice sized home with big bedrooms. Home was very clean. The only issue we had was with the dishwasher. We didn’t want to have someone there to fix it while we were there. Hopefully fixed for next family. ##### Ann B. Stayed 13 nights in Jan 2022 ### 10/10 Excellent #### Patricia Y. Jun 14, 2021 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Loved it!! I just wanted to say, my family and I loved this resort from the time we arrived to the gate. Everything at the house was very welcoming and we felt very secured with the alarm and door codes. The beds were so comfyy!!! The pool was nice and clean and it was very much so a vibe. This is the place to be, don’t second guess. If I can leave a longer review, I will but this place is a must stay. My family enjoyed their stay, I’ll reserve is again if I can! Be sure to check the resort out also, it’s so much fun with a kiddie area for the little ones. Thank you so much for being so accommodating and nice. We enjoyed our stay ❤️ ##### Patricia Y. Stayed 5 nights in Jun 2021 ### 8/10 Good #### Crystal D. Apr 12, 2021 Liked: Cleanliness, communication, location, listing accuracy #### Nice Villa We had a great trip with great weather. The house was nice and clean, as expected from the photos. We paid for heat for the pool, but it was not nearly as warm as described in the house binder. The community pool was quite fun so made good use of that. Overall we had a great time. The only negative is the traffic and getting in at the gate. There needs to be clearer signs on what lane you should be in... or someone directing traffic when it is packed. So I would suggest avoiding coming back to your home from 4-6 pm and you should be fine. ##### Crystal D. Stayed 7 nights in Apr 2021 ### 10/10 Excellent #### paul M. Dec 20, 2018 #### beyond our expectations Stayed 18th August to 25th August 2017 We stayed at this home in Champions Gate in August 2017\. There are so many good things to say about this home and development. The Clubhouse with Pool and Lazy River was a real bonus. The kids enjoyed splashing about in the pool making new friends whilst the adults enjoyed sipping on a cold bear from the bar. It’s a beautiful resort very well maintained and the villa is to a very high standard, very modern and clean with a private pool. We loved the fact it was so close to Disney. We enjoyed eating at Miller’s Ale house and Red Robin at the entrance to Champions Gate. We especially enjoyed the resort/communal feel to this development and we all agreed this was the best holiday rental we have had in Orlando. This home is top of our list for a return visit. i have recommended this villa to all of my friends and family. ##### paul M. ### 10/10 Excellent #### Tifanie S. Mar 19, 2020 Liked: Cleanliness, check-in, communication, location, listing accuracy #### We enjoyed how much room we had in the house and having our own heated pool and hot tub. I would recommend listing the hot tub in the online listing. We didn't know we were going to have that perk. We really enjoyed how close the Oasis Clubhouse was to our property and the beautiful landscape. Being in a gated community was also comforting. The wind blew in a few pieces of trash we had to clean out of the front yard but it was very nice having daily garbage service pick up. It would be most helpful and accomodating to have a few more rolls of toilet paper, garbage bags, and maybe a few more tools in the kitchen (rubber scrapers, a better set of cookware, and bowls for cooking.) The bedding was comfortable and clean. Staff at the Oasis club were kind and helpful. ##### Tifanie S. Stayed 8 nights in Feb 2020 ### 10/10 Excellent #### Verified traveller Feb 20, 2020 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Nice home and development. Home was clean and decorated nicely. Good location. Paid to have the pool & hot-tub heated. I understand it was only going to be so warm it just wasn’t comfortable enough for me to go in. My kids were okay with it. The hot tub didn’t get any warmer than the pool. Because of this we really didn’t use it. Know that you are not allowed to use the amenities at the Omni inside Champions Gate which has the lazy river and wave pool. Those are for their guests only as we were told by staff. We thought they were included. Lots of local restaurants, groceries and conveniences nearby. ##### Verified traveller Stayed 5 nights in Feb 2020 ### 10/10 Excellent #### Jason C. Feb 21, 2019 #### Wonderful Home for Orlando Area Adventure The home at 1640 Moon Valley Drive in Champions Gate was a great home base for our family as we set out to concur Disney and beyond during our stay in the Orlando area. The five bedrooms were well appointed and the overall layout of the home is awesome. More space than anyone could need (we were six) and the lanai/pool/spa were a real treat. Everything was clean and extremely well maintained as we arrived and access was a breeze - both to the home and to through the gated community. The Oasis Clubhouse and pool area are a nice bonus for lazy days (you can't do fun parks your entire trip!) and we took full advantage. The staff there are accommodating and the facility is well appointed and maintained. Proximity to Disney, Universal and Sea World was great. We prefer to stay "off campus" as you need a break from the theme parks and we like to spread out. Food and other necessities are easily purchased nearby. We would highly recommend staying here and will come back the next time our plans call for the Orlando area. ##### Jason C. Stayed 6 nights in Feb 2019 ### 6/10 Okay #### Marilyn N R., Leamington Ontario n8h 0c9 Feb 15, 2023 Liked: Cleanliness, check-in, location, listing accuracy Disliked: Communication #### Nice property but some problems The house was nice just a couple of problems .When we arrived there was a note that the dishwasher was broken and would be repaired soon. After the 3rd day we called the property manager and he said it was fixed but the maid’s forgot to take the sign down. It still wasn’t working so we called him again and he said to go under the sink and pull on this and turn that off and on Still didn’t work the whole week. The dryer wouldn’t work either and was finally fixed the day before left. We fixed the upstairs tap ourselves. I would not stay here again even though the place was very nice. We feel if the property manager was doing his job it could have all went well. ##### Marilyn N R. Stayed 8 nights in Feb 2023 ### 6/10 Okay #### nieves y. Jan 18, 2023 Liked: Check-in, location #### Dryer did not work I rented this property partly for the washer and dryer, I always wash bedsheets (you never know), once I transferred to the dryer it didn't work, after getting in contact with the property management took several tries, they were going to send someone the next day, who apparently were not able to get into the property, while i was there mind you. I was up early and never heard anyone come by.They had no problem coming in the next day while I was out and left towels which we only had 3 to begin with. I kept getting the run around and they sent someone in who looked at it for a minute and determined it needed a part,which didn't help as I was leaving the next day. They knew it wasnt working since before I checked in but still rented it out. They did leave a note (publix notepad paper)of it not working, not on the dryer but under the paper towel roll and trash bag welcome kit.The property management person was dismissive from the beginning. ##### nieves y. Stayed 4 nights in Aug 2022 ### 8/10 Good #### Maria M., Spring Lake, NJ Feb 6, 2020 Liked: Cleanliness, check-in, location, listing accuracy #### Very nice house but property manager never addressed my call I own 3 vacation rental properties in other beach resort areas so I have a lot of experience on maintaining and satisfying guests. This property is really nice and spacious. The location was great. The kitchen was poorly stocked with only one frying pan. The TV in the living room was extremely difficult to operate and the TV in the upstairs bedroom did not work at all. Nonetheless, we really enjoyed our stay until midway into our stay when the smoke detector outside the main floor master started squawking and saying low battery. I called the property manager in the MORNING. I got a message with an English ladies’ voice asking me to leave a message. I did. I asked them to come and replace the battery on the smoke detector. After coming home that evening from a long day at Disney we were disappointed to see and hear that the smoke detector had not been attended to. We tried to go to bed but the sound did not allow any of us to sleep well. Finally in desperation at 3am my husband found a stepladder and we swapped out the batteries from a TV remote with the batteries in the smoke detector. We should NOT have had to do this. I would not tolerate my management company ignoring a simple maintenance issue and it left us tired and groggy in the morning. No none ever called me back regarding this and it left us with a bad impression of this management company. ##### Maria M. Stayed 5 nights in Jan 2020 ### 6/10 Okay #### Erin E. Mar 17, 2023 Liked: Cleanliness, check-in, communication #### March 2023 - 6 day stay The property was indeed clean! The pictures online specific to the pool make the pool appear very large as compared to other pools within this community, which is one main reason I selected this house. The pool is very small, as small as all the other pools. I paid for heat for the pool. The pool was a good temperature, and clean. Interior of the house: we either had no hot water at the kitchen sink or no hot water for the bathroom sinks (first floor bedroom by the pool). The dishwasher was broken. There was another complaint about this from 2023 where you’ll see they did send maintenance. We washed all dishes by hand. Complete lack of water pressure: first floor bathroom near pool. One night at midnight there was an electronic test of the front door keypad. It sounded like someone was entering the house! Suggest to change the time from 12am to daytime hours and inform the renter. Family room remote control for tv not working - batteries were taped in, no backing. Champions Gate is gated. When entering via Westside Blvd, we encountered several delays morning/noon/night with backed up cars trying to enter the complex in the right lane (residents, guests with a QR code). Champions Gate is gated. This home is in The Retreat section where there isn’t a second gate entry. LOTS and lots of renters here, tons of cars and people. It was spring break time so not sure if it’s this way all the time. Lots of police activity at the gate 2 nights, as in 3-5 cop cars. Not sure why. Front door keypad is on a timer - you really can’t check in before 4pm on your arrival day, unless you obtain permission well in advance. We will return to Champions Gate next year and likely try to stay in a different section with a bit less chaos. ##### Erin E. Stayed 5 nights in Mar 2023 ### 10/10 Excellent #### Omar A. Jul 10, 2021 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Family Reunion The property was new, clean, and spacious. ##### Omar A. Stayed 7 nights in Jun 2021 ### 4/10 Poor #### Dorothy W., Upper Marlboro May 19, 2021 Liked: Location Disliked: Listing accuracy #### Overall disappointment... Pros This property is close to one of the main entrance gates and the Oasis Club. The indoor home temperature was very comfortable. The Wi-Fi worked well. A vacuum and Swiffer are provided but you must purchase Swiffer pads. Instacart and The Vacation Grocer are great for delivery of groceries. Garbage is picked up daily, early in the morning. Cons Access: Initial entry into the community can be excessively long depending on day/time Kitchen: Basic kitchen items were provided. However, some items such as the pot tops or utensils are rusted and need to be replaced. There were only 2 dishwasher tabs provided for the entire stay. Hot water in the kitchen did not work. Maintenance came and showed us how to get it to work. Water: The water throughout the home was problematic. It gave off a sewage/sulfur smell that was very unpleasant. Maintenance said this was normal and there was nothing they could do. However, I found that the neighbors didn’t have this issue. Homeowners should look into this. This issue ruined what would have been a great vacation for us. We spent lots of money on bottled water to cook and clean with. Cleaning Standards: According to your welcome letter the following additional steps are to be practiced but were not: Spare bedding is to be stored in sealed plastic containers and placed in each room. Disinfectant spray has been provided for your use for highly used surfaces. Comforters have been removed from the beds and stored in a bag in the closet. We ended up washing the bedding because we were not sure that they were washed. We also purchased disinfectant and other cleaning products. Hand sanitizer was provided, but there was no label of ingredients to tell if it was alcohol base and what percentage. Pool: Pool heater was broken throughout our stay. They were not able to get it up and running before our stay ended. Also, pool area was overcome with spider nests. I called maintenance about this as well and there was no action taken. Bathroom: 1st Floor guest room toilet was broken, and we had to call maintenance 3 times to fix it. On the third go, maintenance changed the pump and it still did not work properly. We decided to not call again and to just use another bathroom. Lastly, the vacation owners did refund the pool fee, but did not offer any other concessions or ways to resolve my biggest issue which was the water. I would definitely rent in this community again, just not from these property owners. ##### Dorothy W. Stayed 14 nights in Apr 2021 ### 10/10 Excellent #### Josh C. Mar 30, 2021 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Top Notch Property was in excellent condition and host was very responsive from booking until we departed. Would highly recommend the property. ##### Josh C. Stayed 4 nights in Mar 2021 ### 8/10 Good #### Patti M. Dec 14, 2020 Liked: Cleanliness, communication, listing accuracy #### Nice house and plenty of room The home was clean and comfortable. Bring your essentials such as dish soap and dish sponges, coffee salt & pepper. Most other vacation homes I have visited provide these basics but this one does not - Also be sure to ask what days are best to check in. One evening we came back to the home after being out and there was a 2 hour long wait to get into the front gate because new check-ins were happening and it was complete chaos at all gates. The traffic didn't clear up for 4 hours. Other than that inconvenience the home was great. ##### Patti M. 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