Holiday Inn & Suites Across From Universal Orlando

Do not stay at this hotel, it’s really gone downhill. We have had nothing but a load of issues. Twice we have had housekeeping not bother to leave clean towels and washcloths. On our third night we saw roaches in the room so we called and asked to be moved. Told no when I called front desk. So I went down and asked for my money back so I could go to another hotel. They suddenly had a room we could move to. That second room had a constant loud humming noise that made sleep difficult so again I asked to move. They give me a new room and I drag all my stuff there, go back to the first room to make sure we didn’t leave anything (had not returned that key yet) and housekeeping was already in there so I could not check. We get to the new room and there are ants in the kitchen. So we are now in the 4th room. Even after this we continued to have issues, having to call the front desk as we have not been given clean towels or washcloths or new coffee supplies for the room. I regret booking and spending a week here.

close to park and restaurants, that's it nothing more to say

The property is run down. The furniture in the rooms was worn, uncomfortable and needs to be replaced. House keeping was horrible. The property was dirty with overflowing garbage cans. The location is good and front desk staff is helpful. The pool is very nice. Not up to the standards of a Holiday Inn.