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Frequently asked questions

Does Holiday Inn & Suites Across From Universal Orlando, an IHG Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 9 AM–11 PM.

How much does it cost to stay at Holiday Inn & Suites Across From Universal Orlando, an IHG Hotel?

As of Feb 3, 2023, prices found for a 1-night stay for 2 adults at Holiday Inn & Suites Across From Universal Orlando, an IHG Hotel on Feb 5, 2023 start from CA $123.4, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Holiday Inn & Suites Across From Universal Orlando, an IHG Hotel pet-friendly?

Yes, this property allows pets (limit 2 per room) with a maximum weight of up to 65 lbs per pet. There's a fee of USD 100 per pet, per stay. Service animals are exempt from fees.

How much is parking at Holiday Inn & Suites Across From Universal Orlando, an IHG Hotel?

Self parking is available for USD 24 per day.

What time is check-in at Holiday Inn & Suites Across From Universal Orlando, an IHG Hotel?

Check-in is from 4:00 PM - 3:00 AM. Late check-in is available during limited hours.

What time is check-out at Holiday Inn & Suites Across From Universal Orlando, an IHG Hotel?

Check-out is at 11 AM.

Where is Holiday Inn & Suites Across From Universal Orlando, an IHG Hotel located?

This family-friendly Orlando aparthotel is located in the entertainment district, within a 15-minute walk of Universal Orlando Resort and Universal Studios Florida. Orlando International Premium Outlets and The Wizarding World of Harry Potter™ are also within 2 mi (3 km).

Can I cancel my reservation for free at Holiday Inn & Suites Across From Universal Orlando, an IHG Hotel and receive a full refund?

Yes, Holiday Inn & Suites Across From Universal Orlando, an IHG Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Holiday Inn & Suites Across From Universal Orlando, an IHG Hotel cancellation policy on our site for more details about any exclusions or requirements.

Reviews

6.4
Rating 10 - Excellent. 405 out of 1601 reviews" "
" "10 - Excellent 25%
Rating 8 - Good. 352 out of 1601 reviews" "
" "8 - Good 22%
Rating 6 - Okay. 297 out of 1601 reviews" "
" "6 - Okay 19%
Rating 4 - Poor. 277 out of 1601 reviews" "
" "4 - Poor 17%
Rating 2 - Terrible. 270 out of 1601 reviews" "
" "2 - Terrible 17%

6.4/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.1/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jaime

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel, great service and location.
Stayed 1 night in Jan 2023

4/10 Poor

Shawn

Travelled with family
Disliked: Amenities
Staff was rude. Took over 30 minutes to check-in. No one answered at the front desk when I called down on multiple occasions to get a wake-up call. Had bugs in our room. The A/C was stuck. The TV did not get most channels. Internet kept going out. Just not great.
Stayed 2 nights in Jan 2023

10/10 Excellent

Silvano

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jan 2023

4/10 Poor

ROBERTA

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom door was not opening or closing properly. there was only one small body soap for shower. There was a crate of $21 per day for self parking. Could not sleep with music playing outside. The room had bad smell and the telephone was not working. There was not a decent place for a breakfast. The manager was not friendly when I requested to switch the room. I do not recommend this hotel.
Stayed 2 nights in Jan 2023

4/10 Poor

Susan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
When booking with Expedia it said includes "Breakfast" it does not. You can go to TGIF and pay $14.95 per person. Regarding the hotel. Had an iron in the room but no ironing board. Reservation was for 3. We had 3 bath towels, 1 hand towel and 2 washcloths. Tried calling the front desk and could not get anyone to answer.

2/10 Terrible

Kelly

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Property looked run down. The inside chain lock on my door was broken off. The TV didn’t work properly and no one ever came to take a look to fix it. Repeatedly called front desk and no one ever answered the phone. Went to front desk where employees were standing around talking. Complained about tv and they said someone would come by but never did. Took a shower and water fluctuated between warm and cold. Towels felt like I was scrubbing myself with a Brillo pad. Would never stay here again!

6/10 Okay

john

Liked: Amenities
Not happy with the staff

10/10 Excellent

Kylee

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Quick & Easy
Stayed 1 night in Jan 2023

6/10 Okay

Aisha

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I decided to stay at this property because it was very convenient to go to Universal Studios, which is right across the street. The amenities such as the pool and the arcade was family friendly. I love that there was a TGIFRIDAYS attach to the hotel. We were able to enjoy breakfast, lunch, and dinner there. The hotel was pet friendly it had a dog park in the back of the hotel. They do charge 100 dollars fee for any dog staying. The only downside about staying in this hotel is the communication and the check in process. We arrive two hours before our check in time. They weren’t able to check us in early but when it came to 4 o’clock they still wasn’t able to check us in, which they claim the room was still dirty. Our room was ready an hour and half after check in time, which was very upsetting. There is also a charge of 20 dollars a day for parking so please be aware.

8/10 Good

LaChelle

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable and enjoyable.