Property grounds

Reviews of David Thompson Resort Hotel

2 out of 5
David Thompson Resort Hotel
373007 Hwy 11, Cline River, AB

Reviews

7.0

Good

Rating 10 - Excellent. 68 out of 315 reviews" "
Rating 8 - Good. 120 out of 315 reviews" "
Rating 6 - Okay. 52 out of 315 reviews" "
Rating 4 - Poor. 34 out of 315 reviews" "
Rating 2 - Terrible. 41 out of 315 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Robert

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Holes in the sheets - looked like a mouse chewed through them. No mattress cover. No fitted sheet on the bed. Only 1 flat sheet and a duvet. Only 1 chair to use at a table. Table had no available space on it as there was a TV/cable box taking up most of the table space. Nowhere to place your luggage except on the floor. No fridge, as advertised. Only 2 towels for 3 people even though more were asked for. Around wall heater, there were holes in the wall. Expensive to stay in a dump. $218 for 2 double beds. DEFINTELY WOULD NOT RECOMMEND.

8/10 Good

roland

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Mladen

Travelled with group
Liked: Cleanliness
This is a camp ground with a building that offers hotel style rooms. It is located close to a river but otherwise it is 20 miles from anything else. There is a gas station, grocery store and a restaurant on site, but be aware that all of them operated on limited hours. Otherwise it was a nice stay. Rooms are recently renovated and were reasonably nice. The building however seems to still be in the process of renovation.
Stayed 1 night in Aug 2023

10/10 Excellent

Greg

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT PLACE MID-WAY THRU THE ICEFIELDS
Stayed 1 night in Sep 2023

8/10 Good

francis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to stay over
A simple but clean lodge along side of lake Abraham where is convenient to many attractions. The manager is familiar with the Park who gives good advice.
Stayed 2 nights in Sep 2023

8/10 Good

Hong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very quiet, close with a river. It has very reasonable price, we are taking the sightseeing on columbia sightseeing so we hose this hotel.
Stayed 1 night in Sep 2023

8/10 Good

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Diana

Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Leanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The resort is surrounded by lots of beautiful hiking areas to explore!
Stayed 1 night in Sep 2023

6/10 Okay

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a bad place, however, no hair dryer, no tea ( not a coffee drinker), had a portable heater, no furnace.
Stayed 1 night in Sep 2023
Response from David Thompson Resort on Sep 24, 2023
Thank you for your feedback, we appreciate your input regarding the lack of dryer ,tea and furnace. we did provide a portable heater to help with heating during you stay. your comments are valuable and we will consider them for future improvements. We hope you had an otherwise comfortable stay.

6/10 Okay

Savana

Travelled with family
Bathroom wasn’t very clean. :/
Stayed 1 night in Sep 2023

10/10 Excellent

Martin

Stayed 1 night in Sep 2023

10/10 Excellent

Mark

Travelled with family
Nice isolation in the middle of the Rockies.
Stayed 1 night in Sep 2023

4/10 Poor

Gordon

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nobody at front desk, restaurant closes at 7:00 and we show up at 6:55 for dinner and informed no meal service
Stayed 1 night in Sep 2023

8/10 Good

Debra

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

ZHI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Rob

Travelled with family
Disliked: Amenities, property conditions & facilities
The only restaurant that is here is closed. I emailed just one day ago to see what the hours and service was like. They said it was open, but upon arrival, it was closed due to malfunction of stove (as they said). I wish they could of contacted arriving guests about this because their is not food here for a other 50 km away
Stayed 1 night in Sep 2023
Response from David Thompson Resort on Sep 15, 2023
Hi Rob I would like to extend our sincerest apologies for the inconvenience you experienced during your recent stay at our resort.We are truly sorry to hear about the unexpected closure of our restaurant due to a stove malfunction. We understand the frustration this must have caused, especially after receiving information that it was open just a day ago. Please accept our apologies for any miscommunication or inconvenience you encountered as a result.Your feedback is valuable to us, and we are taking steps to improve our communication with arriving guests regarding such issues in the future to prevent similar situations from happening. Our priority is to ensure our guests have a comfortable and enjoyable stay, and we fell short of that during your visit.Once again, we apologize for any inconvenience you experienced and thank you for bringing this matter to our attention. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that you deserve.

2/10 Terrible

Marianne

Travelled with partner
Disliked: Amenities
This is not a resort. It is a motel and campground There is a restaurant that is closed at 7 I want my mo back and could not stay there There was self checking This is false advertising
Stayed 1 night in Sep 2023
Response from David Thompson Resort on Sep 13, 2023
Hi MarianneThank you for reaching out to us regarding your recent stay at David Thompson Resort. We sincerely apologize for any inconvenience you may have experienced during your visit.We understand your concerns, and we want to clarify that we do indeed operate as a hotel and campground, which may have different operational hours and services compared to a traditional resort. As you mentioned, our restaurant has limited hours and closes at 7:00 PM due to lower seasonal demand. We apologize if this was not communicated effectively prior to your stay.Regarding your mention of self-checking, we do offer self-check-in options to provide flexibility to our guests, especially during non-peak seasons. We understand that this may not have been the experience you were expecting, and we apologize for any confusion.At David Thompson Resort, we take guest feedback seriously, and your comments will be shared with our management team to review our communication and services to ensure a more seamless experience for our guests in the future.Once again, we apologize for any inconvenience you experienced and appreciate your understanding during this time of lower seasonal demand. If you have any further questions or concerns, please do not hesitate to reach out to us.

8/10 Good

Aileen

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice mountain getaway!
Stayed 1 night in Sep 2023
Response from David Thompson Resort on Sep 13, 2023
Thank very much for you review and see you in the future again

8/10 Good

Robert

C est ok pour un soir couché et partir le lendemain prix ok mais très isolé civilisation devrait avertir les invités de pas oublier De bouffe nous avons parti un peu tard et arriver tard on avait pas souper tout était fermé mais très bon déjeuner le lendemain matin très beau les chalets merci
Stayed 1 night in Sep 2023
Response from David Thompson Resort on Sep 13, 2023
Thank very much for your review .

10/10 Excellent

Dr Roxanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun on the Edge of the Rockies
Great location and super helpful staff.
Stayed 1 night in Sep 2023
Response from David Thompson Resort on Sep 13, 2023
Thank very much Dr Roxanne and see you in the future.

2/10 Terrible

Alex

Disliked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

2/10 Terrible

Eddy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

Helen

Stayed 1 night in Sep 2023

8/10 Good

Ingrid

Travelled with partner
Liked: Staff & service
Beautiful setting. Rooms were dated and not the cleanest but not the worst! The restaurant closed very early, and the c store did not know what time they were closing lol
Stayed 1 night in Sep 2023
Response from David Thompson Resort on Sep 8, 2023
Thank very much for your review and really appreciated it.

8/10 Good

Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location nestled in the mountains and next to a beautiful lake. Have read other reviews and would disagree with a lot of what was said. It was just right for us.
Stayed 1 night in Sep 2023
Response from David Thompson Resort on Sep 8, 2023
Thank very much for you 4* review and see you in the future.

4/10 Poor

Minxiu

Stayed 1 night in Sep 2023

10/10 Excellent

Volodymyr

Stayed 1 night in Sep 2023

10/10 Excellent

Jamie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice quiet stay.
Stayed 1 night in Sep 2023

8/10 Good

Veedha

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Restaurant
Location was great. However, the restaurant closed at 7pm. We were forced to buy "remaining food" from the convenience store with very very limited choices! The restaurant should be opened for at least 9pm considering the facility location.
Stayed 1 night in Sep 2023
Response from David Thompson Resort on Sep 8, 2023
Thank very much for you suggestion and will pass to my management , hopefully get long hours or more staff work for us too.

8/10 Good

Viktor

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Please clean bath and under the beds better, lots if hair in the bath and thick dust cover under the bed, we had toddler who climbed under the beds few times, and came out very dirty
Stayed 1 night in Sep 2023
Response from David Thompson Resort on Sep 5, 2023
Thank you for taking the time to provide us with your valuable feedback regarding your recent stay at the David Thompson Resort. We sincerely apologize for any inconvenience you experienced during your visit.We are committed to providing a comfortable and clean environment for all our guests, and your feedback helps us to identify areas for improvement. Please accept our apologies for the cleanliness issues you encountered in your room. We take your concerns seriously and have already addressed this with our housekeeping team to ensure such lapses do not happen again in the future.Once again, we apologize for the inconvenience you experienced, and we hope you will give us another opportunity to provide you with a more enjoyable and comfortable stay in the future.

2/10 Terrible

Samson

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The only reason we booked here was because of the rate. It seemed reasonable price. David thompson resorts shouldn't be called this. They make it seem like it's a higher class location but in reality it is more like a motel.
Stayed 1 night in Sep 2023
Response from David Thompson Resort on Sep 5, 2023
Thank you for taking the time to share your feedback regarding your recent stay at David Thompson Resort. We truly appreciate your input as it helps us improve our services and guest experience.We understand that the rate played a significant role in your decision to stay with us, and we're glad you found it reasonable. However, we're sorry to hear that your overall impression of our property did not meet your expectations.We strive to provide our guests with a comfortable and enjoyable experience, and we apologize if you felt that our resort did not live up to the image you had in mind. We value your opinion and will take your comments into consideration as we continue to work on enhancing our facilities and services.If there are specific areas where you believe we can make improvements, please do not hesitate to share more details with us. Your insights will be invaluable in helping us meet the expectations of all our guests.Once again, thank you for choosing David Thompson Resort for your stay.

10/10 Excellent

Billie

Travelled with partner
Liked: Cleanliness, staff & service
The scenery is gorgeous and it is quiet and peaceful location. We loved our stay in Wendy’s Wim cabin.
Stayed 2 nights in Aug 2023
Response from David Thompson Resort on Sep 5, 2023
Thank you for taking the time to provide us with your valuable feedback regarding your recent stay at the David Thompson Resort. We are really appreciated it.

6/10 Okay

Qiang

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived around 9pm. the office was closed. That was a shock. eventually met the owner got assigned a room at the far end , no able to get Wi-Fi signal . i don't understand the whole resort was empty why assigned us a room at the far end that wifi cannot be reached.
Stayed 1 night in Aug 2023
Response from David Thompson Resort on Sep 2, 2023
Thank you for reaching out to us regarding your recent stay at David Thompson Resort. We sincerely apologize for the inconveniences you experienced upon your arrival, and we appreciate your feedback as it helps us improve our services.

8/10 Good

Jennifer

Travelled with family
Liked: Amenities, property conditions & facilities
Rooms are nicely renovated. Restaurant next door is great. Enjoyed smoked brisket and smoked pulled pork there. Loved the views from our room.
Stayed 2 nights in Aug 2023
Response from David Thompson Resort on Sep 2, 2023
Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had an enjoyable experience during your recent stay at our hotel.It's great to know that you found our renovated rooms to your liking. We take pride in providing a comfortable and welcoming environment for our guests, and it's always rewarding to receive positive comments about our accommodations.We're also delighted to hear that you had a fantastic dining experience at the restaurant next door. The smoked brisket and smoked pulled pork are indeed popular choices among our guests, and we're pleased that you enjoyed them. It's wonderful to know that you had a chance to savor delicious meals during your stay.Once again, thank you for choosing David Thompson Resort for your stay. We hope to have the pleasure of welcoming you back in the future. If you have any more feedback or if there's anything else we can assist you with, please do not hesitate to reach out to us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel when you need to stay in between Jasper and Banff National Parks. The renovated rooms are quiet and have everything you expect. The fridge was a bonus …. Would return !!
Stayed 2 nights in Aug 2023
Response from David Thompson Resort on Sep 1, 2023
Thank very much for you kind review and really appreciated it

10/10 Excellent

Xiuying

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very beautiful scenery。
Stayed 1 night in Aug 2023
Response from David Thompson Resort on Sep 1, 2023
we really appreciated your 5 * review and hope see you soon.

6/10 Okay

Michael

Travelled with family
Disliked: Amenities
The bathroom had been recently renovated. It had a good shower, good fixtures and lots of counter space. However, the plumbing under the sink detached and was leaking. The main room was ok, but could use a renovation. One thing really annoying- they would give you only now key per room, regardless of how many individuals were in the room. There is no excuse for that, especially given the cost of the room.
Stayed 1 night in Aug 2023
Response from David Thompson Resort on Aug 29, 2023
Hi MicheaelGreetings from the David Thompson Resort! We truly appreciate your time in providing us with your feedback regarding your recent stay at our hotel. Your input is invaluable in helping us enhance our guest experience and improve our services.We are pleased to hear that you found the recently renovated bathroom to your satisfaction with its good shower, fixtures, and ample counter space. However, we deeply apologize for the inconvenience you encountered with the plumbing issue under the sink. Our maintenance team is committed to promptly addressing such matters to ensure our guests have a comfortable stay, and we will take immediate action to rectify the situation.Regarding your feedback on the main room and the request for extra room keys, we value your suggestions for improvement. Our team continuously strives to provide a welcoming and accommodating environment for all our guests. We will certainly take your comments into consideration as we plan any future updates to our accommodations.We understand the importance of providing convenience to our guests and apologize for any inconvenience caused by our current key policy. We will review this aspect of our service and consider adjustments to ensure a more seamless experience for our guests in the future.Once again, thank you for choosing the David Thompson Resort for your stay. Your insights are vital in our pursuit of excellence, and we hope to have the opportunity to welcome you back and provide you with an improved experience in the future.

6/10 Okay

Melissa

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
This must have been a pretty fancy place a long time ago. I thought it was expensive for what it was, but I guess that is expected in a touristy area in August. We were a little bit disappointed as we had just driven 5 hours up hwy 40 with zero services, and when we arrived at the resort and got checked in, the restaurant was closed. There is a convenience store, but they did not have anything other than chips and pop! (there was mac and cheese, but no facilities to actually cook and eat that)... so our family ate chips and dip for dinner. We thought maybe if we at least bought a carton of milk, that might count as some sustenance, but there wasn't even milk! Perhaps we just came on the wrong day of the week. We would stay again for sure, but to camp next time - and come more prepared.
Stayed 1 night in Aug 2023
Response from David Thompson Resort on Aug 29, 2023
Hi MelissaThank you for taking the time to share your feedback regarding your recent stay at the David Thompson Resort. We appreciate your input as it helps us improve the guest experience.We're glad to hear that you chose our resort for your stay, even though it sounds like there were some aspects that didn't meet your expectations. We apologize for any inconvenience you encountered during your visit.We understand that your journey to the resort was quite lengthy, and we apologize for the disappointment you experienced upon arrival due to the closure of our restaurant. We strive to provide our guests with a comfortable and enjoyable stay, and we understand how frustrating it can be when key amenities are not available as expected.Your feedback about the limited offerings in our convenience store is duly noted. We are constantly looking for ways to enhance the variety of food and supplies we offer to cater to the diverse needs of our guests. We're sorry for the inconvenience this caused to your family's dining experience.We genuinely appreciate your understanding and your intention to visit us again. Camping can indeed be a wonderful way to experience the beautiful surroundings of the David Thompson Resort. We encourage you to reach out to us in advance of your next visit, and we'll be more than happy to assist you in making the necessary preparations to ensure a smoother experience.

6/10 Okay

Amar, Calgary

Travelled with family
Liked: Staff & service
Disliked: Amenities
The property needs serious renovation. The staff is very nice.
Stayed 1 night in Aug 2023
Response from David Thompson Resort on Aug 25, 2023
Thank you for taking the time to share your thoughts on your recent stay with us. We greatly appreciate your feedback as it helps us enhance our services and offerings.We're glad to hear that you found our staff to be very nice. Providing excellent customer service is a top priority for us, and we're pleased that our team made a positive impression on you.We're also taking note of your comments about the property needing serious renovation. Rest assured, we take these observations seriously, and we're actively looking into ways to improve the overall condition and appearance of our property. Your input will be valuable as we make decisions about future renovations and improvements.Thank you once again for choosing David Thompson Resort. We look forward to welcoming you back in the future.

8/10 Good

Kathy

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from David Thompson Resort on Aug 25, 2023
Thank you once again for choosing David Thompson Resort. We look forward to welcoming you back in the future.

8/10 Good

Barbara

Travelled with partner
Location and scenery!! Absolutely beautiful driving to resort . Room Was okay. rooms had thin walls! Outside steps could be cleaner ! Relaxing atmosphere
Stayed 1 night in Aug 2023
Response from David Thompson Resort on Aug 25, 2023
Thank you once again for choosing David Thompson Resort. We look forward to welcoming you back in the future.

2/10 Terrible

Murari

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Elena

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Я стала искать отель за 2 недели до поездки в Banff NP. Это был единственный отель в котором я смогла найти комнату. Немного далековато от HWY-93, но у меня не было выбора. Хорошая новость - дорога до отеля очень красивая и сам отель находится в окружении гор. Номер был чистый, постель нормальная. Единственный минус - нет кондиционера, но можно открыть окно. На окне есть сетка от комаров (комаров там много). Рядом с отелем есть магазин, кафе. Мы очень обрадовались, что на территории отел можно заправить машину бензином. На улице есть столики, так что можно покушать наслаждаясь красивым пейзажем.
Stayed 1 night in Aug 2023
Response from David Thompson Resort on Aug 24, 2023
Thank you for your feedback! we appreciate your review and hope to welcome you back soon!

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a surprise that it was so nice. Beds were amazingly comfortable. The only concern I have is that there was some black mold in the bathroom from water damage. The bathroom was perfectly clean, but the mold issue should be attended to.
Stayed 1 night in Aug 2023
Response from David Thompson Resort on Aug 24, 2023
Thank very much for 5 * review and I apologize for any inconvenience caused the mold in the bathroom. we take this matter seriously and will address the water damage promptly to ensure a more enjoyable experience for all the our guests. we hope to welcome you back for even better stay in the future.

10/10 Excellent

Csaba

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from David Thompson Resort on Aug 24, 2023
Thank very much for you feedback! we hope to welcome you back in the future

4/10 Poor

Roxanne

Travelled with family
Disliked: Amenities, property conditions & facilities
Facility is extremely out of date. Wifi was spotty at best, prices were higher than anticipated, even in high season. No AC for a summer resort. Playground needs updating.
Stayed 1 night in Aug 2023
Response from David Thompson Resort on Aug 24, 2023
Thank you for taking the time to provide us with your feedback. We're sorry to hear that your experience fell short of expectations. We acknowledge your concerns about the outdated facility, WiFi, pricing, and amenities like the playground. Please understand that due to our remote location, we rely on satellite technology for communication and power generation for various services. As for the absence of AC, our aim is to provide an authentic summer resort experience amidst nature. However, we do take your feedback seriously and will use it to improve our offerings moving forward.We appreciate your honesty and hope you'll consider giving us another chance to provide you with a more enjoyable stay in the future.

8/10 Good

Risa

Liked: Staff & service, property conditions & facilities
I loved that you can go take a walk around and get a beautiful view of the lake and mountains. However, we unfortunately did find that there were stains on the towels.
Stayed 1 night in Aug 2023
Response from David Thompson Resort on Aug 24, 2023
I'm glad you enjoyed the beautiful view during your walk around the lake and mountains. I'm sorry to hear that you encountered some issues during your stay. If you could please provide more details about the problems you faced, I'd be happy to assist you further or offer advice on how to address them.

6/10 Okay

Tsubura

We went with our dog. yes pet friendly hotel but dog is not allowed on the bed, unless bring own blanket put on the bed . I got this infomation after check in. Better to put on web. if the hotel can see dog on the bed, They will charge $200 additional charge.
Stayed 1 night in Aug 2023