Two Queen Beds with Sofa Bed
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Reviews of Caravan Inn Motel

2 out of 5
Caravan Inn Motel
8511 Lundys Lane, Niagara Falls, ON

Reviews

3.6
Rating 10 - Excellent. 39 out of 751 reviews" "
Rating 8 - Good. 41 out of 751 reviews" "
Rating 6 - Okay. 67 out of 751 reviews" "
Rating 4 - Poor. 119 out of 751 reviews" "
Rating 2 - Terrible. 485 out of 751 reviews" "

3.4/10

Cleanliness

4.6/10

Staff & service

3.6/10

Amenities

3.2/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

ARIEL

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
My stay here was a nightmare! The sheets were filthy, the bathroom was a cesspool, and the room reeked like a garbage dump. To top it off, there were uncleaned liquid stains under the sofa. The refrigerator was useless, and reception was MIA all night, refusing to change rooms. I’ll never set foot in this dump again and will make sure everyone knows to steer clear!
Stayed 1 night in Apr 2024

2/10 Terrible

kingsley

Stayed 1 night in Apr 2024

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor
Stayed 1 night in Feb 2024

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff is very rude and they lie about there prices, place is very dirty
Stayed 1 night in Apr 2024

2/10 Terrible

Kelli

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst booking! The room smelled very badly of chlorine and musty. Th bed sheet had burn holes in them. The blanket didn't look clean. I didn't touch much more. The bathroom had filth all over the walls, the sink was gross. I ended u asking for a full refund as we didn't feel comfortable in this room. There were some sketchy people outside that lived there. Would definitely not recommend. I would give zero stars if I could.
Stayed 1 night in Apr 2024

2/10 Terrible

Jennifer

Travelled with family and small children
Disliked: Amenities
Room was not as pictured! Was filthy with layers of dust. There were food crumbs on the bed. No locks for the door. The tub was absolutely disgusting. Toilet paper looked to have been dropped in a mud puddle then put back on the roll for guests to use. Staff was not helpful and didn’t care for guest concerns. Would not recommend this place and will never return to it. We ended up checking out within less the. 20 minutes of our arrival time and finding a different place to stay.
Stayed 1 night in Apr 2024

2/10 Terrible

Milagros

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Liliana

Disliked: Cleanliness, property conditions & facilities
No heat (5 degrees Celsius at night), no hot water, no TV, very smelly fridge so unusable, very dirty, very old, stained bed linens
Stayed 2 nights in Apr 2024

10/10 Excellent

MISSEY

Stayed 2 nights in Apr 2024

4/10 Poor

Petra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I did not expect much from the motel as the price was very low, but I did expect it to be clean. Upon arrival we noticed immediately that the bathroom had not been cleaned (dirty shoe prints on the floor, hair and dirt on the sink and mirror). The sheets and pillows had dark hair on them as well. We did not take our shoes off except to sleep as the carpet was very old, worn and many stains. The small couch had cigarette burns and some small holes. Although we had a non smoking room, it smelled strongly of old cigarettes. The Jacuzzi tub was not working and was dirty. The room was quite cold (April cool temps outside) and we had to sleep with extra clothes on as we could not find a way to increase the temperature. Someone on staff did come to clean the bathroom when we complained, it was better but still not as clean as it should have been. Wish I could have given a better review as the woman at the main desk seemed quite lovely.
Stayed 1 night in Apr 2024
Response from Front Desk Manager on Apr 7, 2024
We sincerely apologize for the experience you had during your recent stay at our motel. Please know that we take your comments seriously and will address the issues you mentioned with our team to ensure improvements are made. However If you weren’t happy with your room our management would’ve happily given your full refund. We hope that you will consider giving us another opportunity to exceed your expectations in the future.Caravan Management

2/10 Terrible

Avilumb

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property should not be on the listed properties, it’s a health and safety hazard. A needle in the window, dirty rags in drawer, weird owner lady who thinks uncleaned and dirty bed are the standard of service industry.
Stayed 1 night in Mar 2024

4/10 Poor

WOONGCHOL, LITTLE NECK

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
This place is too old and dirty, also unsanitary.
Stayed 1 night in Mar 2024

4/10 Poor

Yanet

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is very economic but very dirty, smelly, and no wifi.
Stayed 1 night in Mar 2024

2/10 Terrible

Ernie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
dirty,dirty, the frig was dirty, and the blanket were really thin. there was no HEAT in the room we got our money back but 20.00 was kept for business transaction
Stayed 2 nights in Jan 2024

6/10 Okay

Michelle

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Dutty hotel
Very dirty hotel had to change rooms because there was wee on toilet seat got a bigger room with broken jacuzzi dirty stains on sink but bed was big and comfy and American tv channels was nice
Stayed 5 nights in Jan 2024

2/10 Terrible

Nifia

Stayed 2 nights in Jan 2024

2/10 Terrible

Katlyn

I reserved a week in advance and they gave our room away. It was a zoo trying to find another hotel. Not great
Stayed 1 night in Jan 2024

8/10 Good

Bhushan

Liked: Staff & service
Stayed 3 nights in Jan 2024

2/10 Terrible

Ventsislav

Travelled with family, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Dirty, filthy, gross, disgusting. Heater wasn’t working, don’t bother asking for someone to fix it because the owner will come into your room barefoot with no socks and dirty clothes into your room to look at it while sitting on your pillow. The mattresses, covers and sheets are all stained with blood and whatever else you can imagine. If that wasn’t enough to make you pack your bags and leave, you will be sleeping with the bed bugs and cockroaches that enjoy their stay there all year round. We were able to sleep for no more than an hour before the feelings of little bugs crawling over us finally made us leave and sleep in the car. You are paying them to experience sleeping in your car like a bum. After it was all said and done and we tried to get a refund, the lady at the counter must have been visited by a wicked witch which made her forget the English language overnight and said she couldn’t help but was grateful enough to dig deep within her cockroach infested motel of a heart and wish us a happy new year!
Stayed 1 night in Dec 2023

2/10 Terrible

Renata

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not book. This place is a health hazard. I’m shocked that Expedia still lists this place. If you don’t believe me, go ahead and book. You won’t stay more than 10 minutes in that place and you won’t get a refund. It’s been really fun disputing this with my bank!

6/10 Okay

birju

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
If you are just going there to sleep than this is good option but If you have a concern about washroom, cleanliness, and customer service than there is no any other place can not be at last number in competetion. No hot water in sink and toilet flush was not working.

2/10 Terrible

Renata

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely disgusting. We didn’t stay more than 30 minutes in the room and never got a refund. The rooms were a health hazard honestly. Poop still on the toilet seat, blood on the towels, torn bedsheets with blood stains, etc. I could go on for days about what I saw in those 30 minutes. This place is not suitable for renting. It needs to be shut down immediately. We made the horrible mistake of not reading the reviews because we were in need of a room. Take my advice and never ever book with this motel. -100/10
Stayed 1 night in Oct 2023

2/10 Terrible

Jacob

Disliked: Cleanliness, staff & service, property conditions & facilities
We were given the wrong room key initially, then the room that we were given was different from the one listed (no futon provided). The grounds were not well lit; especially the stairs, which i fell down. There were also multiple skunks around the property, and the sheets had stains that resembled blood. Also, the toilet seat was broken and it did not flush properly. There was also no interior lock for the door to the room.
Stayed 1 night in Oct 2023

2/10 Terrible

Abdul

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

tita

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
As an Expedia you shouldn’t have this hotel open it should be closed until the fix everything the room was so unclean, bed has long peaces of hair pillows dirty, i used one of my sweaters to covered it, microwave and fridge gross, bathroom no place to hung towels and toilet paper, air conditioner or heater didn’t work temperature under 40, carpet gross, in general should be closed nothing even similar with expedia pictures promotions thanks God was for one night only, couldn’t sleep well being in this gross place, so sorry to say it but it’s true, even for the price must be clean, there human occupancy.
Stayed 1 night in Oct 2023

4/10 Poor

Amanda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Broken windows at the checking office, and the bell didn't work so we had to wait for someone to figure out we were there to check us in and out. We had a room with a jacuzzi tub, but it didn't even work (water was turned off). Bed was dirty - blood stains on the sheets. Long black hairs on the bathroom floor (I'm blonde). There were stains on the bathroom counter and the carpet is frayed and ripped.
Stayed 1 night in Oct 2023

10/10 Excellent

Laura

In the middle of the night i went out side for a smoke and forgot my key inside, so off to the office i went. They were very helpful despite my rude intrusion on their sleep, and i was very greatful
Stayed 1 night in Oct 2023

6/10 Okay

Joe

Wifi Service not working. The location is far from the fall and other business centre.
Stayed 1 night in Oct 2023

4/10 Poor

Curtis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Isabella

Stayed 1 night in Oct 2023

2/10 Terrible

Maninder

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience ever
Room was very dirty, full of bugs and hairs. No toilet papers provided. Everything was full of dust. All my stuff needed vacuum 😑
Stayed 1 night in Oct 2023

6/10 Okay

Oghenefuyere

Stayed 1 night in Sep 2023

2/10 Terrible

Geraldine

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we came at the location the receptionist was not hospitable. Just lucky to check the room first before paying. When we check the room, It was so disgusting, washroom so dirty and the bed sheets has a stain and there has a lot of dust all over the room. Looks like a hunted room. No recommended if you are looking a place to stay.
Stayed 2 nights in Sep 2023

4/10 Poor

Kapralenko

Stayed 2 nights in Sep 2023

2/10 Terrible

Jocelyn

Stayed 1 night in Sep 2023

10/10 Excellent

Anuoluwapo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and neat
Stayed 1 night in Sep 2023

2/10 Terrible

GEORGE

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nasty, bedbug all over and this motel must be closed down.we didn't sleep there we checked out immediately.
Stayed 1 night in Sep 2023

2/10 Terrible

Ruth

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a king room and got a completely different room. Breakfast was included in booking; but, there’s no breakfast at all for anybody at this place. Dirty room, hallway, AC unit, towels, overall lack of maintenance. Dirty place, lots of spider webs, dusty. Broken night table lamp. Worst experience ever.

2/10 Terrible

Chris

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Blood stains, bed bug found in sheets. Just terrible. Avoid at all costs
Stayed 1 night in Sep 2023

2/10 Terrible

Samantha, clifford

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

2/10 Terrible

Bharti

Disliked: Cleanliness, staff & service, property conditions & facilities
So dirty,full of ants ,dirty sheets,wrost place ever stayed
Stayed 3 nights in Sep 2023

10/10 Excellent

Maha

Travelled with group
Excellent communication and best service
Stayed 1 night in Sep 2023

2/10 Terrible

Muaz

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unpleasant
Stayed 1 night in Sep 2023

2/10 Terrible

Amilcar

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

Tim

Stayed 1 night in Sep 2023

10/10 Excellent

carson

Stayed 1 night in Sep 2023

10/10 Excellent

Md

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was able to check in at 1 am! I was able to check out at 12pm. Life happens. Flights get delayed. Hotels should understand. And they did! What else could I more ask for?

2/10 Terrible

mystie

Disliked: Cleanliness, property conditions & facilities
Pool was closed no
Stayed 2 nights in Aug 2023

2/10 Terrible

mystie

Travelled with family
Disliked: Amenities
They made us wait for the room then gave us the wrong room they had no cable no extra blankets or pillows and while we were out they went into our room to take pillows from us the pool was empty and dirty and tourists information was out dated
Stayed 2 nights in Aug 2023

2/10 Terrible

jigar

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023