Newell Vacation Packages

Staff was very helpful and friendly and room was clean and spacious. Location next to PPG Arena is ideal. Would stay here again.

Checkin was quick, room was ready. Rooms are large and should be great for most stays. However, the room wasn’t really maintained well and definitely hadn’t been cleaned recently. There was a LOT of dust and dirt on the floor, the fume hood over the stove, the main hallway too. 2 TV’s in the room and neither worked. One came on, but the remote wouldn’t work. The other had a cable just hanging from it on the wall. I found the xfinity box it was supposed to connect to, connected it…that remote didn’t work either. Pull-out bed had no linens, so I had to ask and wait for those. The pillows for the pull out had what looked like dried blood on one of them…so they weren’t used. The fridge smelled like garlic. The smooth cooktop had baked on crud around 2 of the burners. When we checked out, they didn’t even ask how our stay was. Worse yet, we sat in the lobby for a few mins as my wife went to grab a coffee around the corner. My daughter was with us, having a broken foot and being on crutches, we sat in the lobby to wait before departure. One of the cleaning staff asked how long we’d be sitting there, as she had to mop the floor and we were in her way. Potential to be fantastic, but let down by poor maintenance and rude or uncaring staff.