Superior Apartment, 5 Bedrooms | Private kitchen
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Reviews of Sonder The Louie

4 out of 5
Sonder The Louie
300 South Rampart Street, New Orleans, LA

Reviews

8.0

Very good

Rating 10 - Excellent. 15 out of 30 reviews" "
Rating 8 - Good. 6 out of 30 reviews" "
Rating 6 - Okay. 4 out of 30 reviews" "
Rating 4 - Poor. 3 out of 30 reviews" "
Rating 2 - Terrible. 2 out of 30 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Yean Hoon

Liked: Property conditions & facilities
Very clean , good we’ll equipment
Stayed 2 nights in Apr 2024

4/10 Poor

TaMeka, White Plains

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Water pressure in the bathroom and kitchen sink for the hot water were very low, almost non existant. Bad smell in the hallways. The refrigerator in the kitchen did not work at all during my entire stay. I was told that they would have someone to bring a mini fridge in place of fixing the large refrigerator and they never brought it over. I called several times to have it replaced and after being told they were coming, they never showed up for my entire 5 day stay. I lost groceries and had to spend unexpected money eating out. I want even able to keep leftovers from the expensive restaurants because i had no way of refrigerating them. It was 4 travelers in total and this issue ended up costing us over $1000 in lost groceries and food expenses for breakfast, lunch and dinner for all 5 days, 4 nights. I was offered $300 on day 2 and the promise of the miny fridge that day. When that didn't happen, i called bank on day 3 and was told that the fridge was on the way. By day 4 we had spent more than the $300 offered and asked that they compensate us further. I was told that they would talk to a team member and get back to me which never happened. When i called again on day 5 i was told via text that the $300 was enough and they hope i return to the property in the future so that they can give me a better experience. I am still waiting to speak to someone in management and was told it could take 48 hours before management calls me. Overall, i am unhappy and will never return.
Stayed 4 nights in Mar 2024

2/10 Terrible

Leigh-Ann

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Sonder on Dec 13, 2023
Hi Leigh-Ann, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 Excellent

Randa

Stayed 3 nights in Nov 2023

10/10 Excellent

Samuel

Stayed 1 night in Sep 2023

6/10 Okay

Julia

Travelled with family
Liked: Cleanliness
Nice location and spacious apartment. There were a few items around the place that needed fixing. Beds and furniture were somewhat comfortable, but also seemed very worn in. We had some issues getting help with ceiling fans / floor fans while we stayed in super hot New Orleans weather. The kitchen needs actual cooking tools, what they have is very limited.
Stayed 5 nights in Jul 2023
Response from Sonder on Sep 5, 2023
Hi Julia, thanks for staying with us and providing a review. While we're glad you enjoyed the location and space, we're sorry there were some issues. We are always looking to improve and appreciate your thoughts on how to do so. Please accept our apologies for the communication issues with the fans. We hope to show you a better experience in the future.

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, room comfort
I booked a 5 BR stay for a bachelorette trip for 7 of us. Our AC broke on the evening of our 2nd day. Was told maintenance would fix by 10am the next morning. Went back and forth with Sonder for HOURS trying to get someone out there. They didn’t come until around 2:30pm. The problem wasn’t fixed and was told they couldn’t do anything about it. No other rooms were available for us to move. It was over 100° in NOLA as we went in August and our unit was around 85° the entire trip. They offered to bring us fans so we waited for that. They brought 1 fan which was just comical considering we had people in 5 separate bedrooms. We also discovered a cockroach in one of the bedrooms which was disgusting and we needed to trap and get rid of it. They came out the next day to spray the unit but we certainly did not need that on top of all the other issues we experienced with our stay.
Stayed 4 nights in Aug 2023

10/10 Excellent

kp

Stayed 3 nights in Jul 2023
Response from Sonder on Jul 26, 2023
Hi KP, thank you for your kind review. We’re glad you enjoyed your stay, and we can’t wait to host you again.

6/10 Okay

Joseph

Travelled with family
Good
The location was fine. The room had plenty of space. It worked but could have been a bit better.
Stayed 4 nights in Jul 2023
Response from Sonder on Jul 18, 2023
Hi Joseph, thank you for leaving a review. We’re sorry your stay fell below expectations. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

6/10 Okay

Sarah

Stayed 2 nights in Jun 2023
Response from Sonder on Jul 3, 2023
Hi Sarah, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 Excellent

Kayla

Liked: Cleanliness, property conditions & facilities
We thought the property was great. We liked the space & it was clean. It was in a good location & close to everything. The only complaint we had was that we couldn’t get the chromecast to work & wished there had been tvs in the bedrooms, not just the living room.
Stayed 2 nights in Mar 2023

10/10 Excellent

Brian

Stayed 2 nights in Feb 2023

8/10 Good

Shaqwita

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Overall was a great place. I didn’t like how the parking garage jacked up prices for Mardi Gras and we was barely there 48 hours. And the walls are very thin you can hear everything. Other than that I love everything inside the apartment would recommend. And needs comfy beds
Stayed 2 nights in Feb 2023

10/10 Excellent

Mark

Stayed 3 nights in Jan 2023

6/10 Okay

Kevius

Stayed 3 nights in Sep 2022

10/10 Excellent

Florence

Stayed 2 nights in Jun 2022

10/10 Excellent

DANIELA

Stayed 3 nights in Apr 2022

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, property conditions & facilities
Pro - Very nice, modern and clean apartment. Most things we need are provided. Great communication. I receive reminder messages and responses are instant. Very helpful service. Great location. Walking distance to restaurants and street car. Feel pretty safe. Cons - insulation is not so good. This apartment is on busy st Charles street so we hear all the noises from the street especially early in the morning. The washer and dryer are the combined unit. The rain soaked our clothes and we could not dry our clothes. A complete wash and dry cycle takes 4 hours. Overall we really like staying at Sonder apartment and highly recommend to anyone who is visiting New Orleans and will probably try to stay with Sonder at different locations
Stayed 3 nights in Mar 2022

8/10 Good

LeeAnna

Stayed 5 nights in Mar 2022

8/10 Good

Katherine

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was spacious with beautifully designed interior! Luv'd that the unit had 2 BAs cuz my party was 5 women! This was not a readily available amenity! But the apt lacked convenience necessities- no place to put ur clothing or additional toiletries in bath. This was same in BRs, had 2 put suitcase on bed to unpack it & tight crawl around king-sized bed in BR. The space was otherwise comfortable and accomodating 2 our needs. Ok this is my PET PEEEVE: NO BLENDER IN A PARTY TOWN LIKE NOLA - EPIC FAIL Sonder! All this said I would stay here again and again bcuz of the amy of space & 2 baths & proximity to things!!!
Stayed 2 nights in Mar 2022

10/10 Excellent

Matina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Highly recommend. The staff at the Sonder was very responsive and made it very convenient to communicate through their app. We were able to request additional towels and toiletries through the app that were delivered in a timely manner. I liked how there was a keyless entry. Place was perfect for us as we had our own rooms but a nice kitchen area for everyone to hang out in. Would definitely stay at a Sonder again.
Stayed 4 nights in Jan 2022

8/10 Good

Richard

Travelled with group
Liked: Cleanliness, room comfort
Good for a larger group
Nice and convenient to Canal and Bourbon. One of the larger places i found to stay with a large group with out needing separate hotel rooms. The full kitchen was nice.
Stayed 3 nights in Dec 2021

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, room comfort
Everything was great very clean the only incovinient was the parking. But the rest was great
Stayed 2 nights in Sep 2021

10/10 Excellent

Lea

Travelled with family
Liked: Cleanliness, room comfort
Sonder-The Louie.
Sonder-The Louie was wonderful. Close enough to the French Quarter to walk easily, but far enough to be quiet at night. Clean and recently renovated. Great place, great stay.
Stayed 2 nights in Jun 2021

4/10 Poor

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
No wash rags. Smelled like toilet water in the hallways.
Stayed 4 nights in May 2021

8/10 Good

Kia

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2020

8/10 Good

M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful condo! We rented a three bedroom condo which was walking distance to Canal Street, Bourbon Street and the trollies. The unit was recently renovated and had all amenities you would expect including a full kitchen set up. The area was safe and easily accessible. The only issue we had was the noise. The street noise was very loud ( mostly traffic and sirons) and the walls are thin so you can hear sounds from the other units. We would stay again as it worked out great for our family.
Stayed 4 nights in Mar 2020

10/10 Excellent

Vincent

Stayed 3 nights in May 2023

2/10 Terrible

Carlos

Disliked: Property conditions & facilities
Expedia cometió un error en la fecha de la reserva y me cobraron la misma cuando nosotros ni siquiera estábamos en New Orleans. Terminamos pagando 780 dólares por algo que no utilizamos, Expedia no se hizo responsable del error y no dieron atención personalizada al problema. Reiteradamente solicite que escalarán el problema a un supervisor y esto no se hizo, también pedí que vieran mi historial de búsquedas para que identificaran que se habían equivocado en la reserva, porque nunca busqué las fechas que me cobraron y no logré que hicieran caso a ese pedido. Una verdadera lastima, siempre me había ido bien con Expedia y esta vez actuaron mal, incluso me descontaron el punto a acumulados por reservas desde hace años, perdí por todas partes, pésima customer experience! Pésima atención al cliente!
Stayed 4 nights in Jan 2023