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Reviews of Loft 523 New Orleans

3.5 out of 5
Loft 523 New Orleans
523 Gravier St, New Orleans, LA

Reviews

8.6

Excellent

Rating 10 - Excellent. 425 out of 760 reviews" "
Rating 8 - Good. 202 out of 760 reviews" "
Rating 6 - Okay. 63 out of 760 reviews" "
Rating 4 - Poor. 45 out of 760 reviews" "
Rating 2 - Terrible. 25 out of 760 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Sandra

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Thought according to the pictures we would have a balcony or something to access the outside area. Wasn’t at all like we expected.
Stayed 1 night in Apr 2024
Response from Chris on Apr 22, 2024
Thank you for taking the time to share your feedback with us. We're disappointed to hear that your experience did not meet your expectations based on the pictures you saw. We apologize for any confusion regarding the balcony or access to the outside area. We strive to accurately represent our accommodations in our photos and descriptions, and we regret any discrepancies that may have led to a misunderstanding. Your feedback is invaluable to us, and we will review our listing to ensure that it accurately reflects the amenities and features of our rooms. We appreciate your honesty and hope that despite this, you were still able to enjoy your stay with us. If there's anything else we can do to improve your experience, please don't hesitate to let us know.

6/10 Okay

Marilyn

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Staff was very friendly. It’s in a convenient area so you can walk every where,but the shower did not have enough pressure, the room had a weird smell and it didn’t look like the pictures. It was like staying in an abandoned building. The lights in the bathroom are very dim.
Stayed 2 nights in Apr 2024
Response from Chris on Apr 22, 2024
Thank you for sharing your feedback with us. We're glad to hear that you found our staff friendly and our location convenient for exploring the area on foot. However, we're sorry to learn about the issues you encountered during your stay. Please accept our apologies for the lack of water pressure in the shower, the unusual smell in your room, and any discrepancies between the room and the pictures. We strive to provide accurate representations of our accommodations, and we regret any miscommunication that may have occurred. Additionally, we apologize for the dim lighting in the bathroom. Your comfort and satisfaction are important to us, and we appreciate you bringing these concerns to our attention. We will address these issues with our team to ensure that necessary improvements are made to enhance the overall guest experience. If there's anything else we can do to make things right or if you have any further feedback to share, please don't hesitate to reach out.

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Chris on Apr 15, 2024
Thank you for your perfect rating! We're delighted to hear that you had such a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're thrilled to have met your expectations. We hope to welcome you back again soon for another fantastic stay.

6/10 Okay

Sarah

Business traveller
Liked: Cleanliness
Was informed check in was at sister property prior to arriving, so then had to walk from one hotel to the other at 1am. The room was located in an isolated building without staff. Didn’t feel safe as a woman traveling alone…
Stayed 1 night in Mar 2024
Response from Chris on Apr 5, 2024
We apologize for any inconvenience you experienced during your stay. Your safety and comfort are of utmost importance to us, and we regret that the check-in process and room location did not meet your expectations. We will review our procedures to ensure that guests are provided with clear instructions and assistance, especially when arriving late at night. Your feedback is invaluable, and we will take steps to address the concerns you raised to create a safer and more comfortable environment for all our guests. We appreciate your honest review and hope to have the opportunity to welcome you back for a more positive experience in the future.

10/10 Excellent

Dorian

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Chris on Mar 29, 2024
Thank you for your perfect review! We appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Jon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a bit concerned after reading reviews! Property is quiet, clean and amazing!!! Would definitely come back!!!!! Water pressure is low but you can still shower!!!! We enjoyed it so much!!!
Response from Chris on Mar 20, 2024
Thank you for your fantastic review! We're delighted to hear that your stay surpassed your expectations despite any initial concerns. Providing a quiet, clean, and amazing experience for our guests is always our top priority. We appreciate your feedback regarding the water pressure, and we'll certainly look into ways to improve this aspect for future guests. We're thrilled you enjoyed your time with us and we look forward to welcoming you back for another wonderful stay!

4/10 Poor

Linda

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Our room did not have a functioning iron and coffee maker. The window shade was broken and not replaced, just left on the slide with a thin curtain covering the window. The TV was placed by the side of the bed, a very awkward location. We did not have a microwave, only plus - the staff at the International House were courteous and able to heat our food up. The best part of this hotel, it was in close proximity to tourist locations.
Stayed 2 nights in Mar 2024
Response from Chris on Mar 16, 2024
We appreciate your feedback and apologize for the inconveniences you experienced during your stay. We will address the issues with the iron, coffee maker, window shade, TV placement, and microwave availability to enhance our guests' comfort. We are glad that our courteous staff could assist with heating your food. Thank you for highlighting our convenient proximity to tourist locations. Your comments will help us improve our services for future guests.

4/10 Poor

Jamie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Nowhere on the website does it share that the property is run by International House around the corner. There is no staff inside the Loft - all check-in and valet parking occurs at IH, and amenities listed (gym, spa, bar) are at IH, not the Loft. If you try to unload your car in front of the Loft, you are blocking traffic on a 1-lane, 1-way street. Absolutely ridiculous experience.
Stayed 3 nights in Feb 2024
Response from Chris on Feb 19, 2024
Thank you for sharing your experience with us. We apologize for any confusion regarding the property management and amenities. Your feedback is valuable to us, and we will take steps to ensure that our website accurately reflects the check-in process and amenities available at our property. We understand the frustration caused by the traffic situation, and we will work to address this issue to improve the overall guest experience. We appreciate your feedback and hope to have the opportunity to better serve you in the future.

4/10 Poor

Daren

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First there was no hot water and second room had no water pressure. So it was like taking a shower in a water fountain. If the loft actually had staff and the bar that was shown and seating area. It would be a decent place. But nothing is there and have to check in at their sister hotel half block away. Expedia should remove them from there sight.
Stayed 4 nights in Jan 2024
Response from Chris on Feb 5, 2024
Thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered during your stay. It's disheartening to hear that you experienced a lack of hot water and insufficient water pressure in your room. Please know that we take these matters seriously and have addressed them with our maintenance team to ensure they are promptly resolved. Regarding the amenities you mentioned, we understand your disappointment and are actively working to enhance the guest experience at our property. We appreciate your feedback and will take it into consideration as we continue to improve our facilities. We apologize for any inconvenience caused by the check-in process at our sister hotel. We understand that this may have been an inconvenience for you and will review our procedures to make the check-in process more seamless for our guests. Thank you for bringing these issues to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

6/10 Okay

Susie

Stayed 1 night in Jan 2024
Response from Chris on Jan 30, 2024
We sincerely appreciate you sharing your review with us. It's delightful to hear that you enjoyed your stay. Your satisfaction is our priority, and we look forward to the pleasure of hosting you again soon.

10/10 Excellent

Scott

Stayed 3 nights in Jan 2024
Response from Chris on Feb 5, 2024
Thank you so much for taking the time to leave us a perfect review we are pleased to know that you enjoyed your stay with us.

4/10 Poor

JOHN

Stayed 2 nights in Jan 2024
Response from Chris on Feb 3, 2024
Thank you for taking the time to share your feedback with us. We appreciate your honest review, although we regret to see that your experience fell short of your expectations. Your feedback is valuable to us as we continuously strive to improve our services and offerings. If there are any specific areas where we can address your concerns or if you would like to share more details about your stay, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back in the future for an improv

2/10 Terrible

Murat

Stayed 2 nights in Jan 2024
Response from Chris on Jan 15, 2024
We sincerely appreciate your candid review, and we want to assure you that we take every complaint seriously. Our commitment to enhancing our property and guest experience is ongoing. We apologize for any dissatisfaction during your stay and sincerely hope you'll consider returning, giving us the opportunity to leave a lasting positive impression.

8/10 Good

Kaylee

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room was super cool with a minimalistic vibe to it. Had to go to the sister hotel (IH) to check in and out. Honestly don’t think anyone was in the building at all besides us. There’s no bar or other amenities. Overall, super unique place.
Stayed 1 night in Jan 2024
Response from Chris on Jan 10, 2024
Hello thank you for taking the time to leave us a review, we are pleased to know that you enjoyed your stay with us. Loft523 is very minimalistic we are glad that you enjoyed it.

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Response from Chris on Feb 12, 2024
Thank you for your perfect review! We're delighted to hear that you enjoyed our great location. We strive to provide our guests with convenience and accessibility, and we're thrilled that our location met your expectations. We appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Ruben

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Chris on Jan 10, 2024
Thank you so much for taking the time to leave us a perfect review we are pleased to know that you enjoyed your stay with us.

4/10 Poor

David

Liked: Staff & service
Disliked: Cleanliness, amenities
There wasn’t a physical presence of security or hotel staff inside the lobby at anytime during my stay.
Stayed 2 nights in Dec 2023
Response from Chris on Jan 6, 2024
Thank you for taking the time leave us an honest review of your stay with us. We will use this to improve guest experience moving forward. We do understand the inconvenience of not having a physical

8/10 Good

Antonio

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Chris on Jan 27, 2024
We sincerely appreciate you sharing your review with us. It's delightful to hear that you enjoyed your stay. Your satisfaction is our priority, and we look forward to the pleasure of hosting you again soon.

8/10 Good

victoria

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Chris on Dec 25, 2023
Happy Holidays Victoria, thank you so much for taking the time leave us an almost perfect review, we use these as a way to gage how we did and where we can improve. We hope you come back soon so we can try and make it a perfect.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Chris on Dec 21, 2023
Thank you for taking the time to leave us a review, we are pleased to know that you enjoyed your stat with us.

10/10 Excellent

Natasha

Stayed 1 night in Dec 2023
Response from Chris on Dec 15, 2023
Thank you so much for taking the time to leave us a perfect review we are please to know that you enjoyed your stay that much. Please come back and stay with us again sometime soon.

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Chris on Dec 13, 2023
Thank you for taking the time to leave us a perfect review, we are pleased to know that you enjoyed your stay with us. We hope you come and stay with us again.

8/10 Good

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was delayed but staff was gracious and helpful
Stayed 1 night in Dec 2023
Response from Chris on Dec 13, 2023
Thank you for taking the time to leave us a review, we are pleased to know that you did enjoy your stay with us even though your check-in was a bit difficult. Please be aware that we addressing this ad hope to have a solution very soon.

6/10 Okay

Jonathan

Liked: Cleanliness, room comfort
Had to go to the sister property to check in and park then walk to the lofts. Had we been told this when booking I would have chose another place to stay.
Stayed 1 night in Dec 2023
Response from Chris on Dec 13, 2023
Thank you for taking the time to leave us a review, we take these reviews are use them to better our guest experience. We understand the full inconvenience that checking in at our other hotel has one some guest. We are doing our best to get this handled.

10/10 Excellent

jacob

Stayed 1 night in Nov 2023
Response from Chris on Dec 13, 2023
Thank you for taking the time to leave us a perfect review, we are pleased to know that you enjoyed your stay with us. Hope you come and stay with us again

10/10 Excellent

Marcy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Date Night
Quiet, comfortable, and stylish place to stay.
Stayed 1 night in Nov 2023
Response from Chris on Nov 20, 2023
Thank you for taking the time to leave us a review, we are pleased to know that we were able to be a part of your fun date night. Please come stay with us again.

8/10 Good

Kalen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Chris on Nov 12, 2023
Thank you for taking the time to leave us a review, we are pleased to know that you enjoyed your stay with us.

4/10 Poor

Brandon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Chris on Nov 10, 2023
Thank you for taking the time to leave us a review, we understand that your didn't enjoy your stay with us and we would love the chance to talk with you so we can see where we went wrong and learn how we can do better.

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After booking I’d read reviews that were not complimentary and caused me angst! None of those negative reports were my experience. I’m so glad I booked and stayed here. My experience was excellent and the rooms were very spacious and “loft” like. This was a birthday present for my daughter and she was thrilled with an upgrade to a penthouse room!
Stayed 2 nights in Oct 2023
Response from Chris on Oct 28, 2023
Thank you for taking the time to leave us a perfect review, we are pleased to know that you enjoyed your stay with us.

10/10 Excellent

Sonya

Liked: Staff & service
I love the loft experience of staying at loft 523 I've stayed here for years however they do need to do some updates. The room I stayed in the toilet is loose and needs to be bolted to the floor and shakes every time you use the toilet I weigh 150 lb. I also saw a roach in the room
Stayed 1 night in Oct 2023
Response from Chris on Oct 28, 2023
Thank you for taking the time to leave us a perfect review, we are pleased to know that you enjoyed your stay with us.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the bed!
Stayed 2 nights in Oct 2023
Response from Chris on Oct 28, 2023
Thank you for taking the time to leave us a perfect review, we are pleased to know that you enjoyed your stay with us.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Chris on Oct 28, 2023
Thank you for taking the time to leave us a perfect review, we are pleased to know that you enjoyed your stay with us.

6/10 Okay

Brittany

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Chris on Oct 28, 2023
Thank you for taking the time to leave us a review, we are pleased to know that you enjoyed your stay with us.

8/10 Good

Chelsea

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
different.. but nice
Weird, this whole experience was just weird. So you check in at a sister hotel. IH. Reception was absolutely awesome. Gave us a room key and directed us about a half a block to the hotel we would staying at. Tucked away on a non busy street is a hammered copper door. Open the door to what seems to be an abandoned art gallery. No reception, quiet and kind of eerie. Elevator was laced in copper panels and wood floors. We stayed on the PH level, but not your typical PH at all. Room had unfinished concrete floors. Huge area rug tucked under the bed and platform style furniture. Bed was very comfy. The bathroom was huge as well with an awkward shaped tub and a unique shower. The heads were adjacent from each other but odd. Hard to stay under water. Lightening in the room was low due to the windows facing concrete walls. No view in PH2. Very loft style. Mini fridge was tucked into a shelving unit.. almost missed it..Never got coffee maker to work. But coffee shops close by. So didn’t bother me. Location was nice, located within walking distance of stores. Valet parking offered by the hotel.. but noticed a parking lot literally 20 feet away from entrance.. wish I would have be aware, prior to paying valet fees..and trucking our luggage half a block. Parking lot was about half the price. Honestly thought we were the only people in the bldg until day we were checking out, saw another human in the elevator. If you want an quiet and eclectic stay in NOLA, this place may be for you.
Stayed 2 nights in Sep 2023
Response from Chris on Sep 21, 2023
Thank you Chelsea for taking the time leave such an in-depth review of our Loft 523 property. We use reviews to find better ways to improve our guest experience and with your review we are able to learn a lot about guest experience and ways that we can improve. We do invite you back to stat our International House or Loft property again.

4/10 Poor

Candice

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Don’t Stay Here!
Misleading photos! Wires coming out the roof where light used to be, fixtures falling off the wall, hole in the floor of shower, no service on tv and remote didn’t even work. Smell was of old mop water. Don’t stay here! It was room 4B.
Stayed 2 nights in Sep 2023
Response from Chris on Sep 21, 2023
Hello thank you for taking the time to leave an honest review of your experience while staying with us. We use reviews to improve guest experience, we are currently working to fix all of the problems you mentioned. We do invite you back to stay at our International House location where we believe you would have a different expereince.

10/10 Excellent

Shaun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and secluded
Stayed 1 night in Aug 2023
Response from Chris on Sep 12, 2023
Thank you for taking the time to leave us a review. We hope to see you again.

4/10 Poor

Ryan

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a real Penthouse
The place was not clean and look/felt abandoned
Stayed 1 night in Aug 2023
Response from Chris on Aug 23, 2023
Thank you for leaving such an honest review. We take all of these complaints very serious. As we are constantly working to improve our property and guest experience. We do apologize that you were unhappy and hope you do come back so we can have a chance to truly impress you.

2/10 Terrible

Brandi

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
The Tv in the unit would not come on. It was hot and uncomfortable. The A/C seemed to be having trouble, it did not turn on til 4am. There was also a smell in the unit as if it wasn’t cleaned prior to arrival. I am not pleased with the overall stay. The unit looked nothing like the pictures displayed online.
Stayed 1 night in Aug 2023
Response from Chris on Aug 23, 2023
Thank you for leaving such an honest review. We take all of these complaints very serious. As we are constantly working to improve our property and guest experience. We do apologize that you were unhappy and hope you do come back so we can have a chance to truly impress you.

8/10 Good

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2023
Response from Chris on Aug 23, 2023
Thank you so much for taking the time to leave such a nice review. We are pleased to know that you enjoyed your stay. We hope to have you back soon.

8/10 Good

Jamaul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Chris on Jul 28, 2023
Thank you for taking the time to leave us a review. We are pleased to know that you enjoyed your stay with us. We do hope to see you again.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Chris on Jul 22, 2023
Thank you for taking the time to leave us a review, we are pleased to know that you enjoyed you stay. We hope to see you again

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Chris on Jul 13, 2023
Thank you for taking the time to post your review. We are so happy you had a great time with us! We can’t wait to welcome you back on your next visit.

10/10 Excellent

Emily

Stayed 1 night in Jun 2023
Response from John on Jun 29, 2023
Thank you so much for the great score! We look forward to having you back.

8/10 Good

Bryan

Liked: Cleanliness, property conditions & facilities, room comfort
Disappointed that there were no amenities at the hotel itself.
Stayed 3 nights in May 2023
Response from Chris on May 30, 2023
We're happy that you enjoyed your stay with us. Next time, you should visit Loa - the bar at International House Hotel. They serve the best drinks in the tri-city area. You'll love it.

10/10 Excellent

SHAHIN

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff/room. At the time, there was no reception. That was the only issue.
Stayed 5 nights in Apr 2023
Response from Chris on May 30, 2023
Thank you for the note, Sarah! Rest assured, we are working non stop to staff Loft 523 with a Front Desk Ambassador 24/7. Come visit us next time you're in New Orleans - I'm certain you'll love it then. Thanks again!

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleased with our experience
Stayed 2 nights in May 2023
Response from Chris on May 30, 2023
Thank you for the perfect score review, we do appreciate it. We hope to see you again next time.

10/10 Excellent

Carneisha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything about this property. Nothing to complain about . Pictures are just like the room , we stayed in the Artist loft . Even though you had to check in and get ice from the sister property the service was amazing!
Stayed 1 night in May 2023
Response from Chris on May 22, 2023
Hello Ms. Carneisha, thank you so much for you lovely review we are pleased to know that you enjoyed you stay.

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities
Infestation with cockroaches couldn’t stay had to go to international hotel. Hotel seems abandoned
Stayed 4 nights in May 2023
Response from Chris on May 22, 2023
Thank you so much for your feedback these reviews are what we use to better not only ourselves but also our hotel.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Ok hotel
The floors were not too clean. WiFi nor the phone worked. You can hear the people in other rooms even if they are not next door.
Stayed 1 night in May 2023
Response from Chris on May 4, 2023
Thank you so much your honest review of our Loft 523 property. As we are constantly evolving this information will be used to make us better. We do apologize that your stay was less than pleasant. We do invite you back once we are back at 100%

10/10 Excellent

Aquan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great safe and home-like loft feel.
Stayed 4 nights in Apr 2023
Response from Chris on May 4, 2023
Thank you so much for leaving such a kind review of our hotel. We appreciate the kind words and can't for you to stay with us next time you are in New Orleans