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Reviews of Country Inn & Suites by Radisson, New Orleans I-10 East, LA

3 out of 5
Country Inn & Suites by Radisson, New Orleans I-10 East, LA
5801 Read Blvd, New Orleans, LA

Reviews

7.8

Good

Rating 10 - Excellent. 343 out of 805 reviews" "
Rating 8 - Good. 215 out of 805 reviews" "
Rating 6 - Okay. 102 out of 805 reviews" "
Rating 4 - Poor. 65 out of 805 reviews" "
Rating 2 - Terrible. 80 out of 805 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Shannon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a very pleasant surprise! The property very clean, the staff were very pleasant. Breakfast was great and the AC was EXCELLENT (especially on a hot New Orleans day) It’s close to a coffee shop which was very good.
Stayed 3 nights in May 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in May 2024

2/10 Terrible

Deijane

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Book the hotel April 13th with my relative for $488.11 $21.96 = $510.07. I told front desk prior to my stay, that I would be checking in late due to taking an exam. Receptionist (Saia) said that’s fine, just call before Friday (April 26th) before your stay to let the late night audit know that you’re still coming. I called to let them know I was still coming…no answer. I called at least 6 times and no answer. When I arrived at 3:45am at the hotel (Joseph) the late night receptionist was sitting on the couch, watching tv like he was at home. He didn’t even acknowledge that he didn’t answer the phone. He told me that my reservation never went through and that I would have to pay $538.69 upfront. In which, I bought the tickets earlier in the month. Then, he gave us our room key [#414]. We got upstairs and two men met us at the door, looking at us and said this is our room. So, I went back downstairs to ask for another suite, he gave us the suite right across [#415]. In the room: bathroom ceiling leaking, water on the floor, holes in the walls, and makeup all in the sheets. So…yet again, I go back downstairs, which now it’s almost 4:15am. All Joseph says is “oh ok, I guess I’ll give you another key.” Going into room [#413] the room smelled like mildew and moisture. Also the elevator shakes as it’s about to break down at any minute. Aside from that, In retrospect; I called the front desk on April 22nd to see if their pool will be open. The receptionist said yes it’ll be open
Stayed 3 nights in Apr 2024

6/10 Okay

Michael

Travelled with family, Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service
Took me 45 minutes to check in. Staff member was checking a guest with 5 rooms….there wasn’t another person to help until they were almost finished. The person checking on the large group was not competent and spent ALOT of time in small talk. Finally another person came to my rescue as I had been already waiting 35 minutes.

6/10 Okay

Denise

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jennifer, Erie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 3 nights in Apr 2024

2/10 Terrible

AKIERA

Travelled with family
Disliked: Cleanliness, amenities
The property has bed bugs! I switched rooms and still got bit by bed bugs. The staff tried to help bit that is dirty.
Stayed 2 nights in Mar 2024

2/10 Terrible

Denise

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled musty and moldy, damp and cold. The carpet had not been vacuumed and the tiled portion of the floor looked dirty. The common areas of the hotel were not clean. The floors needed sweeping and mopping. The oranges put out in a bowl in the breakfast area looked old. We checked out a day early because of the conditions in the room and the hotel. Don't stay here
Stayed 2 nights in Apr 2024

10/10 Excellent

Cheryl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. Noila wenr the extra mile and went to CVS to get me pain meds for my legs! Breakfast was fantastic. Was so impressed with how clean everything was! Had a great 5 day stay!!
Stayed 4 nights in Apr 2024

8/10 Good

PEDRO

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Convenient and easy access.
Stayed 1 night in Apr 2024

10/10 Excellent

Carrie

Liked: Staff & service, property conditions & facilities
Got the suite it was a great stay for me and my kids
Stayed 1 night in Mar 2024

6/10 Okay

Juanmiguel

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This location was fairly close to my activities. This location felt safe. Continental breakfast was straight forward. Felt a bit outdated with the shower and couch in room.
Stayed 2 nights in Mar 2024

10/10 Excellent

Adrienne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Then location was ok, dingy on the out. But the inside was nice and clean
Stayed 1 night in Mar 2024

10/10 Excellent

Derica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and check out.
Stayed 1 night in Mar 2024

8/10 Good

Tenaya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Shanika

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friend and the service was fast.
Stayed 2 nights in Feb 2024

6/10 Okay

Danielle

Liked: Property conditions & facilities
I would stay here again. It was convenient for where and what I needed to do. The bathroom/shower was a little outdated and the shower would stop up a little. I did ask housekeeping to come touch up our bathroom on day 3 of our trip and it was no problem.
Stayed 3 nights in Feb 2024

2/10 Terrible

Kourtney

Travelled with partner
Disliked: Staff & service, property conditions & facilities
We was denied entry to stay the customer service was the worst luckily was was able to find somewhere else to stay last minute
Stayed 1 night in Feb 2024

8/10 Good

Nicole

Stayed 2 nights in Dec 2023

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

2/10 Terrible

Stan

Stayed 2 nights in Dec 2023

6/10 Okay

Brittany

Stayed 2 nights in Dec 2023

2/10 Terrible

HEATHER JONES

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst part of my trip
Room was dirty and bed was so hard I woke up in pain I had to find another hotel at the last min we lost money
Stayed 2 nights in Dec 2023

2/10 Terrible

Teyona

Stayed 4 nights in Dec 2023

6/10 Okay

Qaise

Travelled with family
Disliked: Cleanliness
Nice place it could be more clean
Stayed 1 night in Dec 2023

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Aneesah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is SUPER clean! Remarkable job on the floors, room. Smells like bleach and flowers everywhere. Nicely done!
Stayed 1 night in Dec 2023

10/10 Excellent

Lisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Johnny

Stayed 3 nights in Nov 2023

4/10 Poor

Jessica

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE.
Hotel location was sketchy. Roaches in the bathroom. Floor was so dirty, my child's clean socks turned black. Cabinet door under sink was broken. Apparently was unaware that I had to 'rig' the air conditioner down to 62 degrees in order for it to work so basically sweat the entire night. Was charged twice the one night with no response from hotel.
Stayed 1 night in Nov 2023

4/10 Poor

Roshaunda

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
Two stars
The hotel was fairly clean, however it looked as if they were remodeling, they did not have an accessible vending machine for drinks or snacks. There was not a receptionist available for questions or to assist with any request. The restroom in my room needed repairs, the shower had low water pressure and there was a leak also. There was more water on the floor of the restroom than in the shower. Service could be a lot better.
Stayed 1 night in Nov 2023

8/10 Good

Tahira

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was nice and friendly and they were very helpful
Stayed 2 nights in Nov 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rusted furniture in all rooms specifically the lamps, TV did not work in first room, Heat and hot water did not work in second room. Third room was ok but still had rusted furniture.
Stayed 1 night in Nov 2023

10/10 Excellent

Shannon

Stayed 1 night in Nov 2023

8/10 Good

Olusegun

Liked: Cleanliness, staff & service
Had a comfortable stay. Friendly staff. Spacious clean room. The gym and pool were out of order during my week's stay. Would have liked to use the pool. Good buffet breakfast but not enough variety for me though. I stayed without a car but found it easy to getbin and out of central New Orleans via public transport, bus stop is 5 minutes walk.
Stayed 7 nights in Oct 2023

6/10 Okay

Tylar

Liked: Staff & service
Stayed 1 night in Oct 2023

4/10 Poor

Karen

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
You get what you pay for. Tread very carefully. Although most of the staff were friendly and willing to help (when they were actually at the desk and not outside smoking with guests, yes this happened). We had to check in pretty late since our flight was delayed and no one at the facility answered the phone? I called many times and never got an answer which was anxiety inducing. The facility itself overall is of desperate need of TLC and repair. The public bathrooms did not have soap at all. Things in the public areas didn't appear to be clean Housekeeping was a crap shoot. They didn't clean our room one day for no reason and the front desk didn't offer any explanations or reasonings. There was construction going on sporadically and we woke to loud banging early in the morning. The room is shabby at best. I unfortunately walked on the floor in bare feet and my feet were black which was disgusting. The coffee was never disposed of in the coffee maker. Parts of the sink were coming off. The lone little shelf in the shower was busted. The shower drained extremely slowly and the shower curtain does nothing to prevent water from getting all over the bathroom floor which didn't appear to be clean. The only positive is the free breakfast included which was pretty good. The hours of the breakfast seem to change on the regular so be aware and maybe ask the front desk before assuming. Besides that there are really no positives. The pool was closed. The area isn't great.
Stayed 5 nights in Oct 2023

4/10 Poor

Gregory

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a place to call clean.
It was not a great experience. The room smelled of mildew and the bathroom shower curtain did not reach the bottom, so the floor would flood which leads me to believe that is why the carpet was wet in our room upon our arrival. We had to purchase our own towels due to them being smelly and rough. The lady that checked us is was nice a staff was nice but could not understand or believe that the carpet was wet and mildew smell. The swimming pool was green and not fit for use. The gym they advertised is also not able to use either. It was not my best experience, and I do travel a lot. I do expect compensation for my inconveniences.
Stayed 4 nights in Oct 2023

2/10 Terrible

Kirk

Disliked: Staff & service
Stayed 2 nights in Aug 2023

10/10 Excellent

pitt

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

KeAruis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice and quiet area. There is a Waffle House walking distance of the establishment. Quite convenient.
Stayed 2 nights in Sep 2023

6/10 Okay

Allen

Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
My stay was great. Breakfast was really good, happy to see there was turkey and chicken offered! That was a nice surprise. When I first arrived I was a bit wary because the person at the front was not at all friendly. No one wants to arrive at a hotel where they'd be staying to be greeted by someone who gave one word answers in a gruff manner. Happy to say that everyone else at the front desk were friendly and welcoming. That goes a long way when you're far away from home - guests want to feel safe.
Stayed 3 nights in Aug 2023

4/10 Poor

Sunil

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

8/10 Good

Quedra

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Kathy

Stayed 1 night in Jul 2023

8/10 Good

HECTOR DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT UBICATION
THE HOTEL IS VERY CLEAN, CONFRTABLE AND GOOD PARKING, NEAR THE ACCESS. THANKS.
Stayed 1 night in Jul 2023

2/10 Terrible

kesia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023

6/10 Okay

jaisingh

Travelled with family, Business traveller
Liked: Cleanliness
Too much noise in the room. Breakfast was horrible. Nothing in breakfast except to go items.
Stayed 1 night in Jun 2023

8/10 Good

Cyndi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023