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Reviews of Candlewood Suites Slidell Northshore, an IHG Hotel

2.5 out of 5
Candlewood Suites Slidell Northshore, an IHG Hotel
100 Holiday Blvd, Slidell, LA

Reviews

8.4

Very good

Rating 10 - Excellent. 297 out of 542 reviews" "
Rating 8 - Good. 131 out of 542 reviews" "
Rating 6 - Okay. 55 out of 542 reviews" "
Rating 4 - Poor. 24 out of 542 reviews" "
Rating 2 - Terrible. 35 out of 542 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an overnight stay to be closer to a Dr. appointment and we really enjoyed the kitchen area in our room! The hotel is in a convenient location.
Stayed 1 night in Jan 2024

10/10 Excellent

David, Strong

Liked: Staff & service
Disliked: Cleanliness
I saw 3 roaches in my room while I was there.
Stayed 3 nights in Mar 2024

4/10 Poor

Derrick

Travelled with group
Liked: Cleanliness, staff & service
The room was fine until one day we came back to the room from being out all day n saw a few roaches
Stayed 4 nights in Feb 2024

8/10 Good

Angelina

Liked: Cleanliness, property conditions & facilities
i didn't like how housekeeping didn't check our room for linen or towels.
Stayed 2 nights in Feb 2024

10/10 Excellent

Laura, Grand Prairie

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Great cdt service. They should add hot breakfast
Stayed 1 night in Jan 2024

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay
Nice clean place. Friendly staff. Safe parking.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty long check- in Overall a nice place. Room accommodations are nice
Stayed 1 night in Dec 2023

10/10 Excellent

Latogu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LOVED IT!!! I am very big on customer service… The customer service from their staff is ABOVE 5 Star. I will recommend them to anyone. I’ve stayed there before and have always had a wonderful experience….
Stayed 4 nights in Dec 2023

2/10 Terrible

Jessica

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Amanda Marant on Dec 18, 2023
Thank you so much for your feedback!

2/10 Terrible

Eric

Stayed 1 night in Dec 2023
Response from Amanda Marant on Dec 18, 2023
Thank you so much for your feedback!

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice overnight stay
Nice staff, comfortable room and great bed.Thanks so much!
Stayed 1 night in Dec 2023
Response from Amanda Marant on Dec 10, 2023
Thank you so much for your feedback! We are so happy you enjoyed your stay with us. We hope to see you again in the future if you are ever in our area.

6/10 Okay

Dave

Travelled with family
Did not offer breakfast but was told they put out muffins. When I came down in the morning there was nothing
Stayed 1 night in Nov 2023
Response from Amanda Marant on Nov 29, 2023
Dear Dave,Thank you so much for you valued feedback. Unfortunately, our property does not offer a breakfast option. We do have things for sale in our cupboard, we have kitchens in all of our suites, and we do try to offer muffins based upon availability. I am so sorry you were not able to have a breakfast with us. We hope that next time you stay with us, you will use our wonderful kitchenettes to prepare a hot breakfast.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Amanda Marant on Nov 29, 2023
Thank you for your valued feedback.

2/10 Terrible

Paulina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Amanda Marant on Nov 29, 2023
Thank you for your valued feedback.

2/10 Terrible

Edmund

Travelled with family
Disliked: Cleanliness, staff & service
Run don't walk from here
Don't clean room 7day not clean when check in feet stuck to floor in room, coffee machine broken breakfast was rotten banana or frozen apples rude day workers
Stayed 7 nights in Oct 2023
Response from Amanda Marant on Nov 29, 2023
Dear Edmund,Thank you so much for your feedback. Unfortunately, since we are an extended stay property we only do full housekeeping services every seven days. However, we would be happy to tidy up your room earlier if requested. I am sorry to hear you had a rough stay, we strive to provide top notch service to all of our guests. We hope to see you again in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The hotel was better than I expected. The pool was a little cold but I knew ahead that the heater was not working because I called. We had the one bedroom studio suite which was more than enough space. I didn't go to breakfast, but I was told at check-in that there would be fruit and coffee. It was family/kid friendly. Good location by the interstate, shopping, and restaurants. Will book again.
Stayed 1 night in Oct 2023
Response from Amanda Marant on Nov 29, 2023
Dear anonymous,Thank you so much for this lovely review! We are so happy to hear that you enjoyed so many aspects of our hotel! We look forward to hosting you and your family again in the future!

10/10 Excellent

Jeramire

Stayed 1 night in Sep 2023

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Terrible experience for my kids and family
Worn down room, TV remote not working. Bathroom rusted, moldy and tub not draining.
Stayed 1 night in Jul 2023

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Robby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location. It was right off the interstate and had a Walmart, a gas station, and a Wendy’s less then a minute away. Staff was super friendly.
Stayed 2 nights in Jul 2023

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Rosa

Stayed 1 night in Jun 2023

6/10 Okay

Jeffrey

Liked: Staff & service
Stayed 1 night in Jun 2023

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was clean for the most part - just needed a little more attention .. bed was clean and comfortable and hotel was quiet ..
Stayed 1 night in Jun 2023

10/10 Excellent

Montrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Marion

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Candle wood
It was really good just wish they had USB ports for charging cables for my phone.
Stayed 1 night in May 2023

10/10 Excellent

Demetrious

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2023

10/10 Excellent

Elise

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice and accommodating staff, easy check in and check out. Recommend if you’re traveling with pets !
Stayed 1 night in Apr 2023

10/10 Excellent

Demeatrice

Stayed 1 night in Apr 2023

10/10 Excellent

Jennifer, Dawsonville

Stayed 1 night in Apr 2023

8/10 Good

Karla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

10/10 Excellent

Jernel

Stayed 2 nights in Mar 2023

10/10 Excellent

Joi

Stayed 1 night in Mar 2023

10/10 Excellent

Kelly

Stayed 1 night in Mar 2023

10/10 Excellent

Karen

Stayed 1 night in Mar 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs to be updated
The water was very slow draining in the sink and tub. Also, the beds are old and need to be replaced. Not good for your back. The room was a nice size.
Stayed 1 night in Feb 2023

10/10 Excellent

Alicia

Stayed 3 nights in Feb 2023

8/10 Good

Curtis

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff was so very accommodating and friendly. We were surprised to see the rug in the elevator accumulate debris without being kept clean. We had to ask for clean towels everyday but the overall stay was quiet and we frlt safe. We had our young grandchildren with us and they seemed to have enjoyed the room.
Stayed 3 nights in Feb 2023

10/10 Excellent

Wesley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Jan 2023

8/10 Good

Evelyn

Travelled with family
Liked: Staff & service, property conditions & facilities
Laundry machines are still broken after my last visit 1 year ago. also we had bugs in our room. No comfortable sitting in the rooms for extended stay. Employee's were wonderful

2/10 Terrible

Lillian

Stayed 1 night in Dec 2022

4/10 Poor

Craig

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room needed to be exterminated. Night staff was not friendly. Room was old and not updated. Ice maker stopped working. The hotel appeared to have been an older property under a different name and fixed up mainly on the outside.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice But Pet Pricey!
A pet friendly hotel, but the pet fee was $50 (which is to shampoo the carpet after checkout!). Otherwise, it was clean and comfortable, with nice lotion/shampoo dispensers in the shower.
Stayed 1 night in Nov 2022

4/10 Poor

Nora

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs major work
Very old property- Run down, small squeaky bed and minimal furniture. Not clean. The staff was nice. I wouldn't stay here again.
Stayed 1 night in Nov 2022
Response from Amanda Marant on Nov 29, 2023
Dear Nora,Thank you for taking the time to leave us your feedback. We are an older property but, we are doing many things to freshen up our hotel, such as, new paint and new carpeting. We are also working on replacing mattresses as well. I am happy to hear you enjoyed our lovely staff. We do hope you will give us another chance the next time you are in the area.

10/10 Excellent

Ben

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and helpful. Liked that the room came with silverware, dishes and glasses.
Stayed 2 nights in Oct 2022

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a little trouble with the new tv. The staff was unable to bring it on line.
Stayed 1 night in Oct 2022

8/10 Good

Brittany

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
pretty okay for are stay the staff was nice and friendly are room was clean except for a small spider in the bed but spiderss are everywhere nowdsys over stay 8
Stayed 3 nights in Oct 2022