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Thanks so much for being our guest!!! I'm glad that you have enjoyed your stay with us here at the hotel. I will certainly commend the hotel staff on a job well done. It's nice to hear that you were able to relax in the comfort of your room with no worries at all. Thank you for choosing us and I do hope to see you again when you are visiting the Metairie area! Safe travels!
2/10 Terrible
Gabriel
Business traveller
Apr 29, 2024
Rooms service poor
Gabriel
Stayed 3 nights in Apr 2024
Response from AGM Bryan Chapman on Apr 30, 2024
Thanks so much for being our guest!!! I'm very disheartened that you didn't have a great experience with us here at the hotel. I will speak with the housekeeping Manager to figure out why we didn't provide excellent service throughout your visit. This is something that is inexcusable by so many ways. We do pride ourselves on providing the best customer service and it hurts me that we dropped the ball with you. I do understand how frustrating it can be to witness an issue that should've even be a problem to begin with. Once again, I'm truly sorry that you had a room situation, but I do hope you give us another chance in the future so that we can redeem ourselves and give great hospitality like we are known for.
Loved that you could self-park your car. The full hot breakfast buffet items were really good. The room was very clean the carpet could be changed out.
Judy
Stayed 2 nights in Apr 2024
Response from AGM Bryan Chapman on Apr 30, 2024
Thanks so much for being our guest!!! I'm thrilled to see that you have enjoyed your stay here at the hotel. I'm happy to hear that you loved the environment of the hotel from all areas. It's nice to know that you were able to relax in the comfort of your room with no problems at all. I will definitely commend the hotel staff for showcasing good service throughout your visit. I do apologize for the carpets appearance we will clean it efficiently. I really appreciate your positive words and compliments about our restaurant; thank you so much! Thank you for choosing us and I do hope to see you again when you are visiting the Metairie area! Safe travels!
Thanks so much for being our guest!!! I'm disheartened that you didn't have a great stay here at the hotel. I want to apologize for the inconvenience of your room not being cleaned efficiently during your visit. I will make sure housekeeping is fully aware of every single room that needs attention for the day, and we will report and check all of our work. Once again, I'm truly sorry about this mishap, but I do hope that you give us another chance in the future to redeem ourselves.
Thanks so much for being our guest!!! I'm thrilled to know that you enjoyed your stay here at the hotel. I will definitely commend the staff on an excellence job by keeping the hotel clean and fresh throughout your visit. I'm happy that you were able to relax in the comfort of your room. Thank you for choosing us and I do hope to see you again when you are visiting the Metairie area! Safe travels!
8/10 Good
Kenya
Travelled with family, Travelled with family and small children
Very nice upgraded rooms. Some of the building interior still needed some work - but the rooms were nice. Dishes and silverware should be included in the kitchen areas.
Kenya
Stayed 2 nights in Mar 2024
Response from AGM Bryan Chapman on Mar 14, 2024
Thanks so much for being our guest!!! I'm happy to see that you enjoyed your stay here at the hotel. I really appreciate the kudos towards our upgraded rooms. We are growing every day, and we are constantly bringing the hotel status positive. I will have a discussion with management so we can figure out a nice solution to the kitchen areas of the hotel. Thank you for choosing us and I do hope to see you again when you are visiting the Metairie area! Safe travels!
Quick and easy check in!! Staff was very nice and helpful
Ryan
Stayed 1 night in Mar 2024
Response from AGM Bryan Chapman on Mar 14, 2024
Wow! Thanks so much for being our guest! I'm thrilled to know that you have enjoyed your stay here at the hotel. I'm glad to know you were able to relax during your visit with no worries. I will definitely commend the entire staff for providing excellent service and showing genuine hospitality. Thank you for choosing us and I do hope to see you again when you are visiting the Metairie area! Safe travels!
4/10 Poor
Shinichi
Business traveller
Mar 1, 2024
Disliked: Staff & service
The room that I stayed didn’t have a trashcan ,hair dryer or tissues. And also room phone didn’t work.So I had to go to front desk to tell them about them. I asked them to bring those items above to my room but they didn’t do it when I asked a woman at the front desk. I asked them again and then they finally brought them.
Shinichi
Stayed 2 nights in Feb 2024
Response from AGM Bryan Chapman on Mar 5, 2024
Thanks so much for being our guest!!! I'm very disheartened to hear that you didn't have a good experience with us. I will speak with the housekeeping management team to figure out why we opened a room that wasn't complete with all the necessities. I want to apologize for the staff's reaction to a couple of items that you requested for your room. We are here to provide customer service and that's what all our guests should be receiving on a daily basis in a timely manner. Once again, I regretful for the mishaps that happened with your stay, but I do hope you give us another chance in the future.
Wow! Thanks so much for the wonderful review!! We are so happy to hear you had a great stay!! We will definitely commend our staff on a job well done!! We appreciate you as our guest and hope to see you again in the near future!!!
8/10 Good
larry
Feb 21, 2024
larry
Stayed 2 nights in Feb 2024
Response from AGM Bryan Chapman on Feb 23, 2024
Thanks so much for being our guest!!! I'm glad to see that you enjoyed your stay here at the hotel. I will commend the hotel staff on a fantastic job that they have done. Thank you for choosing us and I do hope to see you again in the near future.
The service was great. The beds were comfortable. The rooms were clean. The only downfall from my essay is that I couldn’t get the AC to get cool. I like it cold when I go to sleep and IThe service was great. The beds were comfortable. The rooms were clean. They only downfall from my essay is that I couldn’t get the AC to get cool. I like it cold when I go to sleep and I had to sleep from under the covers the whole weekend.
Melanie
Stayed 2 nights in Feb 2024
Response from AGM Bryan Chapman on Feb 21, 2024
Thank you for being our guest! I'm very excited to hear that you enjoyed your stay with us here at the hotel. I happy to see that you have received great hospitality throughout your stay. I will commend the housekeeping staff on a job well done with the cleanliness of your room. I do apologize for the inconvenience of the A/C not functioning properly. I will have my maintenance team to rectify the situation immediately. I'm very sorry about this mishap, thank you for your review and I look forward to seeing you again in the near future!!!
Thanks so much for being our guest!!! I'm very happy that you enjoyed your stay here at the hotel. I really appreciate your positive and kind words about the hotel. Once again, thank you for choosing us and I do hope to see you in the near future.
8/10 Good
Roberta
Travelled with family
Feb 16, 2024
Liked: Cleanliness, staff & service, amenities
We had a few problems with the room and the staff fixed them right away. Everyone was friendly and welcoming!
Roberta
Stayed 2 nights in Feb 2024
Response from AGM Bryan Chapman on Feb 17, 2024
Thanks so much for being our guest!!! I do want to apologize for any inconvenience that was presented to you during your stay here at the hotel. I'm glad to know that the staff remedy everything in a timely manner. I also appreciate that you have mentioned how nice and inviting everyone was towards you. Thank you for your review and I do hope to see you again in the near future.
Thanks so much for being our guest! We are so happy to see that you enjoyed your stay with us!! We appreciate you as our guest and hope to see you again in the near future!!!
Response from Chase (Front Office Manager) on Jan 12, 2024
Thanks so much for being our guest! We strive to make sure everyone has a great experience with us and if there is anything we can do to make your stay even better please let us know!
Response from Chase (Front Office Manager) on Jan 12, 2024
Thanks so much for being our guest! We are so happy to see that you enjoyed your stay with us!! We appreciate you as our guest and hope to see you again in the near future!!!
6/10 Okay
Christopher
Travelled with family
Jan 7, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Never had enough towels, our garbage was overflowing. There were no shades over the window, so it was hard to sleep in daylight.. The bathroom was only accessible through the bedroom. It was fine, but would not necessarily recommend.
Christopher
Stayed 4 nights in Dec 2023
Response from Chase (Front Office Manager) on Jan 12, 2024
Thank you so much for being our guest! We are so sorry you did not have such a great experience in your room. We have our Maintenance Chief and our Executive Housekeeper correcting the matter and coaching accordingly. Thank you again for choosing us and we hope to see you again in the near future!!
Room window reminded me of an old hospital ward. Two of the staff members had saucy attitudes, one of which was particularly rude. Chef Ron’s Gumbo Stop was very good, which is next door to hotel.
Jennifer
Stayed 1 night in Dec 2023
Response from Chase (Front Office Manager) on Jan 12, 2024
Thank you so much for being our guest! We are so sorry to hear you did not have such a great experience with our staff during your stay. We will research your concerns and coach where needed. We will be sure to keep recommending Ron's Gumbo because of this review! We hope to see you again so we can make your stay even better.
2/10 Terrible
Brenda
Jan 4, 2024
Brenda
Stayed 4 nights in Dec 2023
Response from Chase (Front Office Manager) on Jan 12, 2024
I am sorry you didn't enjoy your stay here, but we really appreciate the feedback so we can make the necessary changes in order to create a better experience for our guests. We hope to see you again in the near future!!
Response from Chase (Front Office Manager) on Jan 12, 2024
Thanks so much for being our guest! We strive to make sure everyone has a great experience with us and if there is anything we can do to make your stay even better please let us know!
6/10 Okay
Ronald
Travelled with family
Jan 3, 2024
Liked: Staff & service, amenities
The staff was excellent and helpful. The lobby is clean and inviting. The room was a bit musky smelling and old. The beds were comfortable enough. The hotel was a quick drive to downtown NOLA. Overall for the price it was okay.
Ronald
Stayed 4 nights in Dec 2023
Response from Chase (Front Office Manager) on Jan 12, 2024
Thanks so much for being our guest!! We are so happy to hear you had a great experience with our staff!! We will definitely commend them on a job well done. We will look into the issues with the smell and make sure to address them. We hope to see you again in the near future and make your stay even better!
Thanks so much for being our guest! We are so happy to see that you enjoyed your stay with us!! We appreciate you as our guest and hope to see you again in the near future!!!
10/10 Excellent
Gilchrist
Dec 11, 2023
Liked: Amenities
Gilchrist
Stayed 1 night in Dec 2023
Response from AGM Bryan Chapman on Dec 12, 2023
Thanks so much for being our guest! We are so happy to see that you enjoyed your stay with us!! We appreciate you as our guest and hope to see you again in the near future!!!
8/10 Good
Wesley
Business traveller
Dec 8, 2023
Liked: Cleanliness, staff & service
Convenient location. Renovations are in progress.
Wesley
Stayed 2 nights in Dec 2023
Response from AGM Bryan Chapman on Dec 8, 2023
Thanks so much for being our guest! We are so happy to see that you enjoyed your stay with us!! We appreciate you as our guest and hope to see you again in the near future!!!
2/10 Terrible
Gary
Dec 8, 2023
Terrible
Gary
Stayed 2 nights in Dec 2023
Response from AGM Bryan Chapman on Dec 8, 2023
Thanks so much for being our guest!!! I am sorry you didn't enjoy your stay here, but I would really like some feedback to understand exactly what happened and what we can do to make a better stay for our guest. I hope to speak with you soon.
10/10 Excellent
Regina
Travelled with family
Nov 27, 2023
Liked: Cleanliness
Easy access to interstate. Great shower.
Dated! Need to change carpet. Dirty-look.
Regina
Stayed 2 nights in Nov 2023
Response from AGM Bryan Chapman on Dec 8, 2023
Thanks so much for being our guest! I'm happy to see that the location of the property was good for your outside needs. We strive to make sure everyone has a great experience with us, and I apologize that the carpet wasn't in good condition. The Housekeeping staff has been working on our floors to clean the carpet diligently. We hope to see you again in the near future!!
Everything in unit working and in good condition/maintained. Unit clean.
Jeffrey
Stayed 4 nights in Nov 2023
Response from AGM Bryan Chapman on Nov 21, 2023
Thanks so much for being our guest! We are so happy to see that you enjoyed your stay with us!! We appreciate you as our guest and hope to see you again in the near future!!!
Would not recommend this hotel to anyone. We were checked into 5 different rooms upon arrival due to various reasons. Toilet didn’t flush in the first room, second room the air conditioning was not working. Most of the rooms did not have a place to hang clothes because the bar was missing in the closets. We finally just settled and made the best of our situation. No one seemed interested in fixing any of the things that were broken. My husband and I are not people that usually complain but this hotel needs some work!
Randy
Stayed 3 nights in Oct 2023
Response from AGM Bryan Chapman on Nov 21, 2023
Thanks so much for being our guest!! I'm sincerely sorry that you didn't have a great experience here at the hotel. This is something that shouldn't have happen. I will be sending this email to all department heads, so we can figure out what happened with all the rooms that you we in while you stayed here. Management should have gotten involved immediately when the first complaint was notified. For this I apologize for the inconvenience, Thank you for your review and I can promise you that these issues will be resolved and there will be some serious coaching actions taken.
Thanks so much for being our guest! We are so happy to see that you enjoyed your stay with us!! We appreciate you as our guest and hope to see you again in the near future!!!
Thank you for your review. Please accept our apologies for the inconvenience you experienced. We are disheartened to hear we were not able to provide a great stay like we are known for. We will certainly share your comments with the Hotel Management for follow up.
Response from Chase (Front Office Manager) on Nov 8, 2023
Thanks so much for being our guest! We are so happy to see that you enjoyed your stay with us!! We appreciate you as our guest and hope to see you again in the near future!!!
Convenient…but was a bit pricey for just one night.
Sonya
Stayed 1 night in Oct 2023
Response from AGM Bryan Chapman on Oct 18, 2023
Thanks so much for being our guest! We strive to make sure everyone has a great experience with us and if there is anything we can do to make your stay even better please let us know!
Thanks so much for being our guest! We strive to make sure everyone has a great experience with us and if there is anything we can do to make your stay even better please let us know!
10/10 Excellent
ANTHONY, Chicago
Business traveller
Oct 13, 2023
Liked: Amenities
Great location and friendly staff
ANTHONY
Stayed 1 night in Oct 2023
Response from AGM Bryan Chapman on Oct 18, 2023
Thanks so much for being our guest! We are so happy to see that you enjoyed your stay with us!! We appreciate you as our guest and hope to see you again in the near future!!!
Thanks so much for being our guest! We are so happy to see that you enjoyed your stay with us!! We appreciate you as our guest and hope to see you again in the near future!!!
2/10 Terrible
Toni
Oct 8, 2023
Liked: Staff & service, amenities
Enjoyed our stayed
Toni
Stayed 1 night in Oct 2023
Response from AGM Bryan Chapman on Oct 10, 2023
Thanks so much for being our guest! We are so happy to see that you enjoyed your stay with us!! We appreciate you as our guest and hope to see you again in the near future!!!
10/10 Excellent
Vincent
Oct 6, 2023
Vincent
Stayed 1 night in Oct 2023
Response from Chase (Front Office Manager) on Nov 8, 2023
Thank you so much for your review! We are thrilled to see you enjoyed your stay and we look forward to welcoming you back!
Thanks so much for being our guest! We are so happy to see that you enjoyed your stay with us!! We appreciate you as our guest and hope to see you again in the near future!!!
The restaurant needs improvements, for example on 25 Sep catfish cooked in old grease.
Ants in room 1020.
William
Stayed 6 nights in Sep 2023
Response from AGM Bryan Chapman on Oct 3, 2023
Thank you for your review. Please accept our apologies for the inconvenience you experienced. We are disheartened to hear we were not able to provide a great stay and service like we are known for. We will certainly share your comments with the Hotel Management for follow up, and coach where necessary to improve with guest services.
No wash cloths in room and would not bring some to the room. Air conditioning blew directly on the bed. Too cold with air too hot without.
Kin
Stayed 1 night in Sep 2023
Response from Chase (Front Office Manager) on Sep 23, 2023
Thank you for your review. Please accept our apologies for the inconvenience you experienced. We are disheartened to hear we were not able to provide a great stay like we are known for. We will certainly share your comments with the Hotel Management for follow up.
Very comfortable Beds and room to park your vehicle and not have to pay for parking.
Ellen
Stayed 1 night in Sep 2023
Response from Chase (Front Office Manager) on Sep 23, 2023
Thank you for your fantastic review! We are glad you enjoyed the free parking and our new beds we have received since the renovation! We hope to see you again in the near future!
Response from Chase (Front Office Manager) on Sep 23, 2023
Thanks so much for being our guest! We are so happy to see that you enjoyed your stay with us!! We appreciate you as our guest and hope to see you again in the near future!!!
6/10 Okay
shenathra
Business traveller
Sep 5, 2023
Liked: Cleanliness
Overall the stay was fair. What I will say is it’s misleading for Expedia to post complimentary breakfast only to find out there’s a fee. No issue with there being a fee. The wording needs to change. Also I was having breakfast one morning and two employees of the hotel got into a huge argument that almost resulted in a physical fight. The language used was totally disrespectful to hotel guest. I started to feel unsafe at that moment but I made it through. Other than that I would’ve rated the hotel higher.
shenathra
Stayed 2 nights in Sep 2023
Response from AGM Bryan Chapman on Sep 8, 2023
I am sorry you didn't enjoy your restaurant experience here with us. I sincerely apologize for the inconvenience you also witnessed with our staff during your stay in the restaurant. We do take all comments seriously and will review and coach where needed, in regard to this. We again apologize for any inconvenience this may have caused you and do hope to see you again in the near future to give us another try!!!For future bookings at any Holiday Inn Select, please ask about our breakfast packages to ensure you receive breakfast with your rate.
Response from Chase (Front Office Manager) on Sep 23, 2023
Thanks so much for being our guest! We strive to make sure everyone has a great experience with us and if there is anything we can do to make your stay even better please let us know!
Thanks so much for being our guest! We are so happy to see that you enjoyed your stay with us!! We appreciate you as our guest and hope to see you again in the near future!!!
10/10 Excellent
ROSIE
Aug 17, 2023
ROSIE
Stayed 1 night in Aug 2023
Response from Chase (Front Office Manager) on Sep 23, 2023
Thanks so much for being our guest! We are so happy to see that you enjoyed your stay with us!! We appreciate you as our guest and hope to see you again in the near future!!!
6/10 Okay
Danny
Aug 15, 2023
Danny
Stayed 1 night in Aug 2023
Response from AGM Bryan Chapman on Aug 29, 2023
Thanks so much for being our guest! We are so happy to see that you enjoyed your stay with us!! We appreciate you as our guest and hope to see you again in the near future!!!
10/10 Excellent
Velvet
Travelled with family, Travelled with family and small children
Second time Ive been here for a family reunion. Staff was amazing though umbrellas for the pool area would be great along with free breakfast built into the room price
Velvet
Stayed 8 nights in Jul 2023
Response from AGM Bryan Chapman on Aug 1, 2023
Thanks so much for being our guest! For future bookings at any Holiday Inn Select, please ask about our breakfast packages to ensure you receive breakfast with your rate. We really appreciate the feedback so we can make the necessary changes in order to create a better experience for our guests. We hope to see you again in the near future!!