Hotels by Independent in New Albany

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Top New Albany Hotel Reviews

Crystal Springs Inn and Suites

10/10 Excellent

"Had a great 4 day stay. Room was very neat and clean with some updates since my last stay. Everyone on the staff was so friendly and helpful. And I loved starting my day looking out at the beautiful view of the mountains."

Hotel Dushore

8/10 Good

"Surprisingly good hotel, we would stay there again. But here are a few suggestions to improve: The emails they send in the days preceding the reservation are misleading. They suggest eating at their own 220House Restaurant, but it is permanently closed, so that was not an option. Also, on arriving, there was nobody at the desk There were two phone numbers taped to the door. One dialed to a NY #, the second dialed to a Florida #. Both were were non-operational phone numbers. The phone # in the email was also invalid. We almost panicked, thinking that we arrived at a ghost hotel that was shut down. There was QR code taped over the button on the intercom and we didn't see the button at first, but then hit that and someone answered. All's well that ends well, but management might want to rethink how present contact options for arrivals. The other problems: 1 roll of toilet paper, and I'm sure we could have just called and asked for more, but the path of least resistance was just walking to Family Dollar next door and buying a roll. Also, hallway lights would have been nice. Our room was more of a suite with a hallway to the bathroom and entry, and it it was impossible to see anything. The microwave, fridge and coffee maker were in this dark hallway. The room was 89 degrees when we arrived, but it was a heatwave, so I won't hold this against the hotel. But it did take about 3 hours to lower the temps to sleeping tolerance."

Ricketts Glen Fern View Cabin

10/10 Excellent

"Very clean cabin on a beautiful wooded property. The location in relation to Ricketts Glen State Park was excellent! It was extremely nice to have the flushable toilet and nice shower after visiting Lake Jean. Communication with the host was timely and helpful. All cabin supplies were listed along with items that guests should bring. I was nervous for a minute that we would not have comforters for our beds but found them quickly under the beds. The cabin is small but efficient, so it doesn’t have ton of extra supplies due to space. If you think you might need or want something, bring it along. We would definitely stay here again!! Fabulous experience and we got to bring our Golden Retriever!! Thank you!"