Emerald (Luxury,Ocean & Pool View, Balcony)

Reviews of Ocean West Boutique Hotel

3.5 out of 5
Ocean West Boutique Hotel
West Bay Street, Nassau, New Providence

Reviews

9.2

Wonderful

Rating 10 - Excellent. 360 out of 528 reviews" "
Rating 8 - Good. 116 out of 528 reviews" "
Rating 6 - Okay. 33 out of 528 reviews" "
Rating 4 - Poor. 10 out of 528 reviews" "
Rating 2 - Terrible. 9 out of 528 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view and pool. Large, spacious room. Attentive and well staffed front desk. Easy to take the bus from outside the hotel property to most areas.
Stayed 2 nights in May 2024

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property with stunning views!
Stayed 1 night in May 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Great little restaurant at the bottom of the hill right near the beach.
Stayed 1 night in May 2024
Response from K.Minnis on May 14, 2024
Thank you, Jason, for your 5/5 rating. Yes, Sunset Beach Club is an exceptional restaurant conveniently a 3-minute walk from the hotel under the hill. We do hope that you revisit us all again!

10/10 Excellent

Grant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay with a fantastic view!
Stayed 3 nights in Apr 2024
Response from Kali M on May 3, 2024
Hi there Grant! It's wonderful to hear that our location served you well during your stay and the view was a big highlight of your visit. Please do revisit!

10/10 Excellent

Leon

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel very close to the airport. It was so clean and the staff were absolutely wonderful! We stayed last minute on a stopover to another island and they were so accommodating and kind.
Stayed 1 night in Apr 2024
Response from Kali M on May 3, 2024
Hi Leon, Thank you for acknowledging the exceptional service provided by our staff. We pride ourselves on our team's dedication to guest satisfaction, and your feedback is a wonderful encouragement. We do hope that you revisit in the near future!

10/10 Excellent

Daren

Stayed 1 night in Apr 2024
Response from Kali M on May 5, 2024
Hi Daren, Thank you for your review!

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location, great view, close to a great restaurant.
Stayed 1 night in Apr 2024
Response from K.Minnis on Apr 15, 2024
Hi Linda, We are so happy to hear that you enjoyed your stay with us, and that our property itself was a particular highlight. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous place, fabulous people. Not in the hub of things but perfect for a quiet getaway. We didn’t have a car but still managed to get out and about easily. Brilliant restaurants near by and hotel offers a car service if needed at a great rate. The only downside was the litter by the beach and in the residential areas……such a shame. Hotel property and surrounding area was spotless though. Also, bit of a steep climb to and from hotel so not easy for anyone physically challenged. I would stay here again in a heartbeat. Book a room with balcony if available.
Stayed 7 nights in Mar 2024
Response from Kali M on Apr 14, 2024
Hi there Karen!We sincerely appreciate your patronage and your valuable feedback. We are so please that the property and made staff made such a beautiful impact on your stay with us. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

10/10 Excellent

Rickel

Liked: Cleanliness, staff & service, property conditions & facilities
Small and intimate.
Stayed 2 nights in Mar 2024
Response from Kali M on Apr 10, 2024
Hi there Rickel, We're pleased you found our hotel's location to your liking. Our goal is to offer convenience and comfort to all our guests, making their travels as smooth as possible.

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ocean West Boutique was a great place to stay! From the staff, being super polite and helpful to a great location this place has it all. You’re looking for a big resort like Atlantis and or Baha mar. This place is not for you. I’m not sure how great this location is for children as there is not a lot of amentities besides the pool on this property however, If you are looking for a Hideaway, that is a beautiful place to stay that’s quiet and quaint, then this is a place for you. There is a big hill that you need to walk up to get to and from the beach or any other location such as Sunset bar and a couple of other food places/downtown however, if you are not afraid to walk in sightsee you can definitely make this work without using any car or bus transportation. This place was a gem among other hotels and resorts on the island, and we were very blessed and happy to stay. There would definitely stay there again!!!!
Stayed 4 nights in Mar 2024
Response from Kali M on Apr 4, 2024
Hi Katie, We’re thrilled that the service, accommodations, and restaurant were all up to par for you to enjoy! We strive to provide a positive guest experience in every area. We can’t wait to have you back!

8/10 Good

Rick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, we will stay there again!
Stayed 2 nights in Feb 2024
Response from Kali M on Mar 30, 2024
Hi Rick, Thank you for sharing a review of your recent experience. Our team here at Ocean West arecommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

8/10 Good

VALDA

Liked: Property conditions & facilities
The first thing that strick me was the Security, as we had to wait for the gate to be opened to access the property. The receptionist, Deshan, was on hand to and escort us to our room. She was very polite and pleasant. The property is clean and well maintained. My my son loved room was bit small, however, there are bigger rooms, though no availability during my stay. The checkout experience was good; wonderful customer service by the receptionist, Shannon, and another staff on hand. I will certainly recommend Ocean West Boutique Hotel and stay again. Lunch at Sunset Bar and Grill, part of Sapodilla, at the entrance of the property, was amazing! That native pasodilla tantalised all of my taste buds! The cucumber mule was refreshing. My son loved the mango chili wings, garlic bread and lemonade. I rate my stay and experience an 8.8/10. Thank You OWBH. Blessings Aplenty, Valda Henry
Stayed 1 night in Mar 2024
Response from Kali M on Apr 4, 2024
We are pleased to know that you enjoyed your stay with us Valda. We appreciate your feedback and are glad that you chose Ocean West. Yes, Sunset restaurant is the best and most convenient. We will also be sharing this review with the staff you encountered during your visit. Hope to see you again!

8/10 Good

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and very clean place
Stayed 4 nights in Mar 2024
Response from Kali M on Mar 27, 2024
We are so grateful for your review Claudia. Thanks for sharing your rating with us and the community.

10/10 Excellent

Mary, Santa Fe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff and nice stay. Near a very good restaurant within easy walking distance.
Stayed 1 night in Mar 2024
Response from Kali M on Mar 18, 2024
We’re delighted to know that our team exceeded your expectations! Your kind words mean the world to us, and we can’t wait to share your compliments with them. Thank you for sharing your review, Mary!

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kali M on Mar 20, 2024
Hi Mark, Thank you for your review!

10/10 Excellent

Marcela B

Liked: Amenities
Tidy and clean
Stayed 1 night in Mar 2024
Response from Kali M on Mar 14, 2024
Hi Marcela, Thank you for providing feedback on your recent experience at Ocean West. We take pride inproviding a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful, a beautiful property. Safe and secure. Only small issue was the Bar service when ordering a drink the ice machine was not working and there wasn't any lime available for the drink (bar tender said that they hadn't bought any) but I still got charged the full amount of $12.00 plus (gratuity which is always added in to the charges) for poor service, a bit disappointing.
Stayed 1 night in Mar 2024
Response from Kali M on Mar 11, 2024
Hi Patricia, Thank you for recent review. We take pride inproviding a clean and comfortable space for all of our guests so our team appreciates that you noticed. We regret that we did not deliver our usual standard of service. Our team here at Ocean West is committed to providing high-quality customer service to all of ourguests. We hope to see you again in the near future.

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful. Perfect service. Relaxing. Close the the party if you are interested in one, but far enough away to feel exclusive and quiet.
Stayed 1 night in Mar 2024
Response from Kali M on Mar 11, 2024
Thank you, Heather, for sharing a review of your recent experience. Our team here at Ocean West arecommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Great food and beach within easy walking distance. Close to the airport. Will be staying there again
Stayed 1 night in Mar 2024
Response from Kali M on Mar 11, 2024
Thank you for sharing this positive review, James. We appreciate our location here at Ocean West just as muchas you do. We hope you’ll stop by again soon when you’re in Nassau.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kali M on Mar 18, 2024
Hi Valerie, Thank you so much for taking the time to leave us this amazing review! We’re thrilled to hear that you had a great experience with us and look forward to serving you again soon.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleasantly surprised when our taxi drove up to the property, so much so that we thought we were at the wrong property. The only downside is there isn't a restaurant on site. A short walk down the driveway and next door were two excellent restaurants, one casual and the other a little more fancy. Excellent food.
Stayed 1 night in Mar 2024
Response from Kali M on Mar 10, 2024
Thank you, Paul, for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!

10/10 Excellent

SHANNON

Stayed 2 nights in Mar 2024
Response from Kali M on Mar 27, 2024
Thank you so much for your 5-star review, Shannon! We will share this with the store team to let them know to keep up the amazing work.

10/10 Excellent

Eric

Liked: Amenities
The staff were very friendly and helpful and any request we had they “owned” and made sure we got taken care of. Nice room and bedding.
Stayed 1 night in Feb 2024
Response from Kali M on Mar 11, 2024
Hi Eric, Thank you for your great review. At Ocean West we work hard to offer high-quality service toevery guest. We made sure to share this feedback with the staff to give them the recognitionthat they deserve and was delighted to hear your feedback.

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful. Very unique. Lovely furnishings from a time past. The receptionist was warm and friendly. The shuttle driver was helpful and fun.
Stayed 1 night in Feb 2024
Response from Kali M on Feb 27, 2024
Hi Anne, Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

10/10 Excellent

Meg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were looking for a hotel close to the airport to stay one night before flying to another location in the Bahamas the next day. The staff, all friendly and very quick to help. The hotel itself has a very traditional Caribbean feel, very very clean and quiet. We had no idea there were other guests until the next morning. Will definitely book again.
Stayed 1 night in Feb 2024
Response from Kali M on Feb 26, 2024
Hi Meg, At Ocean West, we believe that our guests deserve nothing but the best, and we’re committed to delivering just that. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. I will definitely share this review with staff. Thank you for taking the time in reviewing your stay with us and we look forward to your return!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a jewel of a property! It only has 10 guest rooms, so it’s almost like you’re staying in a private home. A nice change from the chaos of the luxury resorts. The transportation service to local places ( including the Baha Mar) is excellent and charged at a fair price. The staff , including Brenda, was very friendly and helpful. This is my second visit to the Hotel and am so pleased with it that I will come again and again!
Stayed 6 nights in Feb 2024
Response from Kali M on Feb 26, 2024
Hi there Andrew!Thank you for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us!

10/10 Excellent

douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kali M on Feb 26, 2024
Hi Douglas, Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. Thank you!

10/10 Excellent

james

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place close to the ocean. Staff are friendly and helpful.
Stayed 1 night in Feb 2024
Response from Kali M on Feb 23, 2024
Hi James, Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff help made your stay pleasant. I hope your next stay is just around the corner. Call us if there is anything we can help you with.

10/10 Excellent

Fiona

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were so thrilled with our hotel and room (Topaz). Super high ceilings, light and bright space. Plenty of character! Loved the balcony overlooking the pool and ocean. The staff couldn't have been more accommodating! Attentive drivers on standby to take us to nearby restaurant, and pick us up when we had eaten. We opted for breakfast in our room - actually al fresco. It's too bad we only stayed one night. We will for sure be back! High Recommend!
Stayed 1 night in Feb 2024
Response from Kali M on Feb 26, 2024
Hi Fiona, I'm so glad you enjoyed your stay. It is wonderful to know that you found our rooms and property quite welcoming and our staff most accessible. Your review and recommendation are welcomed and appreciated. Thank you for staying with us.

10/10 Excellent

teresa

Stayed 1 night in Feb 2024
Response from Kali M on Feb 23, 2024
Hi Teresa, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 Excellent

teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for a small - 10 room - hotel close to the airport this is it. Built in the Italian style of architecture and originally a single residence it is now a lovely boutique hotel. Don't pass this up
Stayed 1 night in Feb 2024
Response from Kali M on Feb 23, 2024
Hi Teresa, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

8/10 Good

Stephen

Travelled with partner
Beautiful architecture but lots of stairs
Stayed 1 night in Feb 2024
Response from Kali M on Feb 18, 2024
Hi Stephen, thank you for taking the time to review your stay with us. We are glad that you enjoyed the premises, and yes as it was initially a home, we do have 4 flights of stairs. Reconstruction has been considered for an elevator to better serve our guests in the future. But we do hope that you revisit in the near future. Take care!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Kali M on Feb 18, 2024
Hi guest, thank you for perfect rating review. We are extremely pleased to know that you enjoyed your stay with us. We do hope that you revisit us in the near future!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
This is an incredibly beautiful hotel, pool, and piece of property on a hill overlooking the ocean and the lake on the other side. Excellent for the price.
Stayed 1 night in Jan 2024
Response from Kali M on Feb 15, 2024
Hi Thomas, Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

4/10 Poor

Gwynne

Stayed 1 night in Feb 2024
Response from Kali M on Mar 27, 2024
Hi Gwynne, We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone.

6/10 Okay

Dwight

Stayed 1 night in Jan 2024
Response from K.Minnis on Jan 29, 2024
Hi Dwight, thank you for sharing your review!

10/10 Excellent

Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and well maintained.
Stayed 1 night in Jan 2024
Response from K.Minnis on Jan 28, 2024
Hi Renee, thank you for the amazing review. We are glad to hear that you enjoyed the property itself.

10/10 Excellent

Robert Roland

Stayed 4 nights in Jan 2024
Response from Kali M on Mar 22, 2024
Thank you, Robert Roland. We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

8/10 Good

Dino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from K.Minnis on Jan 17, 2024
Hi Dino, thank you for your review!

8/10 Good

Fredrick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff at the desk.
Stayed 7 nights in Jan 2024
Response from K.Minnis on Jan 14, 2024
Hi Fredrick, Thank you for sharing a review of your recent experience. Our team here at Ocean West iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

10/10 Excellent

Jonathan

Stayed 5 nights in Jan 2024
Response from K.Minnis on Jan 31, 2024
Hi Jonathan, Thank you for your review!

8/10 Good

Michael, Etna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good restaurant down the street but limited options within walking distance
Stayed 1 night in Jan 2024
Response from K.Minnis on Jan 28, 2024
Hi Michael, thank you for sharing your review with the platform. Yes, Sunset Beach Club is an amazing convenient restaurant for our guest. Lovely service, food and drinks offered. For future reference, La Caverna, Cafe Channing Noel and Plantation Bar and Grill are all within an 8-minute walk from the hotel.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so refreshing staying here! We stayed in the Diamond room on the top floor and it was beautiful. The staff was so helpful and friendly. The location was perfect. We walked to the beach, the caves, and to have drinks every day we were there. 10/10 would recommend especially if you prefer a quiet, slow paced vacation.
Stayed 2 nights in Dec 2023
Response from K.Minnis on Jan 9, 2024
Hi Jennifer, thank you for such an amazing review! It's a delight to know that you enjoyed every aspect of your stay with us. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Getaway Away From Tourist Chaos
Stayed 5 nights in Dec 2023
Response from K.Minnis on Dec 30, 2023
Hi guest, thank you for your review. We are pleased to know that you enjoyed our property as a quiet peaceful getaway during your vacation in Nassau. We will always be here for your next escape!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was truly a breath of fresh air. The first hotel I stayed at upon my week long stay in Nassau was a huge disappointment. Pictures don't always do a property justice. However when I got to this hotel, my expectations were exceeded to the highest degree. Such an amazing hotel with only 10 rooms I think it was. And they don't have room numbers, they are named. I had the diamond room and it was a fabulous room. Highly recommend this place.
Stayed 1 night in Dec 2023
Response from K.Minnis on Dec 29, 2023
Hi Steven, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Elizabeth

Stayed 1 night in Dec 2023
Response from K.Minnis on Dec 23, 2023
Hi Elizabeth, thank you greatly for the review of your visit with us!

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We completely enjoyed our stay at Ocean West! The staff go above and beyond and their shuttle service is a great feature! They have an honor bar and a great breakfast! The property itself is immaculate. Very clean and spacious rooms! We will definitely stay here again.
Stayed 1 night in Dec 2023
Response from K.Minnis on Dec 23, 2023
Hi Lori, We are delighted to read your feedback. The team will be thrilled to hear these kind words. It's truly our pleasure to be of service to you guests and know that we have exceeded your expectations. We are humbly thankful for such awesome review and do hope that you revisit.

10/10 Excellent

William

Stayed 1 night in Dec 2023
Response from K.Minnis on Dec 23, 2023
Thank you for your review William!

6/10 Okay

KYLE

Stayed 1 night in Dec 2023
Response from K.Minnis on Dec 11, 2023
Hi Kyle, thank you for your review!

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great workers
The lady that took care of us was amazing. Did very good job.
Stayed 3 nights in Dec 2023
Response from K.Minnis on Dec 11, 2023
Hi Don, Seeing that you had a perfect rating experience is the best thing we could hope for! Your review means a lot to us and will definitely be forwarded to the staff. Thank you for this amazing review and for choosing Ocean West. We look forward to having you for many more visits to come!