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"Staff was very friendly and welcoming. The breakfast was okay. The pool was on the colder side for being indoors. "

"Great stay! Clean, quiet, comfortable. Staff is friendly, helpful and welcoming!"

"Manager lied about ability to shorten stay, claiming it was due to me booking thru a 3rd party app then turns around and denies the refund request when my third party provider requested it. Blatant dishonesty is a detriment to the good service this business wishes to provide. Additionally, please train the reception desk staff how to speak to people. I’m not sure if it’s a racial thing but I don’t appreciate being spoken to as if I’m from a different planet, nor do I speak incoherent or unintelligible english. I speak very clearly to asking me to repeat myself multiple times encroaches on micro aggression territory. Not trying to nitpick here, I’m a chill and easy going person but my last stay here turned me off THOROUGHLY, which is a big shame because aesthetically this was my favorite hotel in the Troy area. I would really like to be treated as any other patron… if I ever come back here that is. "

"Great rooms. Very accessible. Friendly staff. Easy in and out. Under construction ATT but means better than before soon."

"This was the perfect stay in The Berkshires! It is a well decorated, welcoming, clean accommodation that made me feel so sophisticated upon check-in. The lounge area is beautful, and the fireplace is a nice touch. I spent time there at night working on my laptop enjoying the comfortable ambiance. Others also enjoyed the space visiting with each other outside of their rooms. I will stay here again the next time I'm in town, as it's a wonderful value for the area and it's charming, clean, and comfortable. "

"Beds could be more updated"

"Great "

"No shampooing, no soap, no kleenex, no glass, breakfast was missing , thé waffles tasted bad"

"Everything was very ok. The shower was terrible. "