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Reviews of Spark by Hilton Nashville at Opryland

2 out of 5
Spark by Hilton Nashville at Opryland
2516 Music Valley Dr, Nashville, TN

Reviews

7.4

Good

Rating 10 - Excellent. 246 out of 1000 reviews" "
Rating 8 - Good. 366 out of 1000 reviews" "
Rating 6 - Okay. 199 out of 1000 reviews" "
Rating 4 - Poor. 122 out of 1000 reviews" "
Rating 2 - Terrible. 67 out of 1000 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

gerda, Stony Plain

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Tasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient place for us to stay.
Stayed 2 nights in Jul 2023
Response from salisa wong on Sep 23, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Opryland Area. Your satisfaction is important to us as a valued customer, we hope to host you in the future, thank you again for staying with us. See you soon!

10/10 Excellent

OUIDA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Manager - Great staff
Of course, this was not at all a 5-star hotel. It is being phased out and it was not hidden from us. The manager, Salisa, was amazing from the moment we entered until the last time we saw her. Her congeniality, her people skills and overall professionalism were evident from guest to guest - consistent. She and her team rallied together to ensure we were comfortable. It was obvious that they were concerned about the cleanliness of the hotel though that might have been a bit distracting. (The hallway could have been wider). We hope they will take that into consideration as they continue their renovation project. The breakfast area was clean but the meal would have been more appetizing if I could have grabbed a fruit or if there were alternatives for vegetarians. The entrance was clean but could have been more attractive – more appealing and the business offer needs upgrading. Although we weren’t totally sold on the facility – what comes with aging – the treatment we received merited our wanting to check in again... because of the team. (So sorry, I have no pictures to upload).
Stayed 2 nights in Sep 2023
Response from salisa wong on Sep 23, 2023
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. I have shared your feedback with our management team to fix the situation differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.

10/10 Excellent

Caryle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was clean the cleaning staff was very through and polite
Stayed 5 nights in Sep 2023
Response from Front Desk Team on Sep 14, 2023
THANK YOU FOR YOUR REVIEW AND WE HOPE TO SEE YOU SOON!

2/10 Terrible

Sheronica

Stayed 1 night in Sep 2023
Response from Front Desk Team on Oct 1, 2023
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. I have shared your feedback with our management team to fix the situation differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.

2/10 Terrible

Eddie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
WHAT A DUMP
This was by far the worst hotel I ever had to stay here. It was not up-to-date. There’s a horrible odor in every hallway. The bed felt like I was sleeping on the floor. The breakfast that they have for free it’s not even worth it. I would rather go buy breakfast from a nice restaurant. Last but not least, the lights went off at 9 PM the day before we were scheduled to leave. The next morning, I me and my fiancé woke up we had to go take a shower and someone else’s room. DO NOT ATTEND THIS HOTEL. IF YOU SEE A QUALITY IN ANYWHERE IN AMERICA RUN!!!!!!!
Stayed 2 nights in Sep 2023
Response from Salisa wong on Sep 5, 2023
I apologize for not meeting your expectations at your recent visit and I have passed on your feedback to our management team so that we can fix the issues that you have identified. I hope you can consider giving us a second chance to make it right for you.

8/10 Good

Janey

Liked: Cleanliness, staff & service, property conditions & facilities
Great price close to Opry
Stayed 1 night in Aug 2023
Response from Front desk on Aug 28, 2023
Thank you for your review and we hope to see you soon!

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy with our 4 day stay.
Hotel was just what we were looking for. Close to most everything we were going to see in the Opryland area. Downtown was only 20 min away. In fact we took the hotel shuttle downtown. That saved a lot of grief. The people who work here are great. We have to shout out to Stacey and Richard. They took good care of us. Everyone else that we had limited contact with also were great. Thanks for a nice stay. Breakfast was also very good.
Stayed 4 nights in Aug 2023
Response from Frontdesk on Aug 23, 2023
Thank you for your review and we hope to see you soon!

4/10 Poor

Laurie, Ringle

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
No pool-- construction workers very loud- very disappointed
Stayed 3 nights in Aug 2023
Response from Frontdesk on Aug 23, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Opryland Area. On behalf of our entire team, Your satisfaction is important to us as a valued customer. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope to host you in the future, thank you again for staying with us. See you soon!

4/10 Poor

KAREN

Very old run down hotel- needs updating badly!
Stayed 3 nights in Aug 2023
Response from Frontdesk on Aug 20, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Opryland Area. On behalf of our entire team, I would like to apologize for failing to exceed your expectations of your stay. Your satisfaction is important to us as our valued guests. I have shared your feedback with our management team to fix the situation differently in the future so that we can provide exceptional experiences for you. We hope for an opportunity to properly host you in the future.

8/10 Good

Bill

Liked: Cleanliness, room comfort
Stayed 4 nights in Aug 2023
Response from Salisa Wong, Manager on Aug 15, 2023
Thank you for your review and we hope to see you soon!

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Nice front Desk staff.
Stayed 1 night in Aug 2023
Response from Front Desk Team on Aug 4, 2023
Thank you for your review and we hope to see you soon!

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The manager is exceptional! Very personable and kind!
Stayed 2 nights in Jul 2023
Response from Frontdesk on Jul 29, 2023
Thank you for your review and we hope to see you soon!

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice and helpful
Stayed 3 nights in Jul 2023
Response from salisa wong on Jul 26, 2023
Thank you for your review and we hope to see you soon!

10/10 Excellent

Dwayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Quality Inn Opryland is a great value for the area. The staff was very friendly. Great food right next door. Easy drive to the Ryman Theater as well as the Grand ole Opry.
Stayed 2 nights in Jul 2023
Response from salisa wong on Jul 19, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Opryland Area. On behalf of our entire team, Your satisfaction is important to us as a valued customer. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope to host you in the future, thank you again for staying with us. See you soon!

2/10 Terrible

Barbara, Twin Lakes

Business traveller
Disliked: Cleanliness, property conditions & facilities
For 187.00 per night I would expect a clean hotel room. The carpet was wet and there was no water in the tank of the toilet. I couldn’t get the tank to fill. Luckily I was only 1 night there. I would not recommend this property under any circumstance.
Stayed 1 night in Jul 2023
Response from salisa wong on Jul 12, 2023
Thank you for completing our online survey regarding your recent Quality Inn Opryland Area stay. On behalf of our entire team, I would like to apologize for failing to exceed the expectations of your stay. Your satisfaction is important to us as a valued customer. We will use your feedback to make improvements to provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 Okay

Janet

Stayed 1 night in Jul 2023
Response from Front Desk Team on Jul 30, 2023
Thank you for your review and we hope to see you soon!

6/10 Okay

Raymond

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We specifically looked at hotels with a pool . It is advertised as having a pool but there IS NOT A POOL ! We were really disappointed as it was 90 degrees !Websites need updated so others aren’t disappointed as we were
Stayed 7 nights in Jul 2023
Response from salisa wong on Jul 9, 2023
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding our pool on your recent visit. I have shared your feedback with our management team to fix the situation differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.

4/10 Poor

Kara, Chicago

Disliked: Cleanliness, property conditions & facilities
Furniture and carpets are horrifically dirty and falling apart. The furniture in the lobby and the chairs in the rooms look like they were pulled from the garbage. The front desk staff were very nice and helpful. They asked if I wanted room cleaning every other day and I accepted but they never once cleaned the room for a 6 day stay. I had to get clean towels and toilet paper from the front desk and throw the garbage from the trash bins away myself.
Stayed 5 nights in Jul 2023
Response from Front Desk Team on Jul 9, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Opryland Area. On behalf of our entire team, I would like to apologize for failing to exceed your expectations of your stay. Your satisfaction is important to us as our valuable guest. I have shared your feedback with our management team to fix the situation differently in the future so that we can provide exceptional experiences for you. We hope for an opportunity to properly host you in the future.

8/10 Good

Kathryn

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 5 nights in Jun 2023
Response from Front Desk Team on Jul 9, 2023
Thank you for your rating and we hope to see you soon!

8/10 Good

Nicki

Liked: Cleanliness, staff & service
Nice hotel, extremely helpful staff, disappointing that there was no pool
Stayed 3 nights in Jun 2023
Response from salisa wong on Jun 28, 2023
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding our pool on your recent visit. I have shared your feedback with our GM to fix the situation differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from salisa wong on Jun 28, 2023
Thank you for your review and we hope to see you soon!

10/10 Excellent

Linda

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from salisa wong on Jun 28, 2023
Thank you for your review and we hope to see you soon!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Jun 2023
Response from salisa wong on Jun 28, 2023
Thank you for your review and we hope to see you soon!

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find and get to. Staff was friendly. Overall, it is well worn and definitely been used, but otherwise clean and quiet. The room was good with comfortable bed and the AC was cold. Breakfast buffet was fresh and very tasty with all the traditional breakfast foods. Booked through Expedia and had a good discounted rate.
Stayed 2 nights in Jun 2023
Response from salisa wong on Jun 28, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Opryland Area. On behalf of our entire team, Your satisfaction is important to us as a valued customer. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope to host you in the future, thank you again for staying with us. See you soon!

8/10 Good

Davette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was close to Opryland . We were there for a concert- close to restaurants. Room was clean and quiet. Breakfast was ok and glad to have each morning 😊
Stayed 2 nights in Jun 2023
Response from salisa wong on Jun 22, 2023
We would like to thank you for taking the time to complete our online survey. It is very important to us and your input helps us in our efforts to provide excellent service.

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk people were very friendly and accommodating. We had to check out of another facility by 10am and needed to ensure our luggage was safe so we could continue to explore the sites and experiences if Nashville. We were allowed to check in to our room at Quality Inn early . We really appreciate that. Also appreciated how quiet it was for sleeping and that there was shuttle service available for a very low price.
Stayed 1 night in Jun 2023
Response from salisa wong on Jun 16, 2023
We would like to thank you for taking the time to complete our online survey. It is very important to us and your input helps us in our efforts to provide excellent service.

8/10 Good

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed the breakfast
Stayed 1 night in Jun 2023
Response from salisa wong on Jun 14, 2023
Thank you for your review and we hope to see you soon!

10/10 Excellent

April

Travelled with family
Liked: Staff & service
Room was ready and able to check in early
Stayed 1 night in Jun 2023
Response from Front Desk Team on Jun 8, 2023
Thank you for your review.

4/10 Poor

Russell

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Liked the location. Didn't like: a lot of cracks/chips in the walls, worn/old furniture, lights either flickered when turning on or didn't work, key didn't work to outside door 2nd day, so had to have a new one made
Stayed 2 nights in May 2023
Response from salisa wong on Jun 11, 2023
Thank you for your review and we are so sorry that your expectation was not met, we hope that next time you can consider staying with us in the future.

8/10 Good

Sharon

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2023

4/10 Poor

Lorna

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Bathroom sink water would not get warm after five minutes! The shower was warm, but not hot. The room was musty and mildewy and bothered our sinuses. This facility is old and should be painted, new carpet, air, ducts, cleaned, new drapes.
Stayed 2 nights in May 2023
Response from salisa wong on Jun 11, 2023
Thank you for your review and we are so sorry that your expectation was not met, we hope that next time you can consider staying with us in the future.

10/10 Excellent

Anthony

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, good location
Stayed 2 nights in May 2023
Response from Front Desk Team on Jun 8, 2023
Thank you for your review.

10/10 Excellent

Cathy

Stayed 1 night in May 2023
Response from Front Desk Team on Jun 8, 2023
Thank you for your rating.

6/10 Okay

Robert

Travelled with family
The internet was awful…the front desk man did not book our shuttle as we requested.
Stayed 3 nights in Apr 2023
Response from salisa wong on Jun 11, 2023
Thank you for your review and we are so sorry that your expectation was not met, we hope that next time you can consider staying with us in the future.

10/10 Excellent

Lisa

Stayed 1 night in May 2023
Response from Front Desk Team on Jun 8, 2023
Thank you for your rating.

8/10 Good

Michael, Anaheim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful. This is a good location, close to Opryland.
Stayed 5 nights in Apr 2023
Response from Front Desk Team on Jun 8, 2023
Thank you for your review.

8/10 Good

Michaela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Front Desk Team on Jun 8, 2023
Thank you for your rating.

8/10 Good

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here every time I visit Nashville. The staff is very friendly and accommodating. Great breakfast, location. Being able to get a shuttle downtown is great.
Stayed 6 nights in Apr 2023
Response from Front Desk Team on Jun 8, 2023
Thank you for your review.

6/10 Okay

Guliya, acworth

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
People at the frondesk are super nice and polite!!!
Stayed 6 nights in Apr 2023
Response from Front Desk Team on Jun 8, 2023
Thank you for your review.

8/10 Good

mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one night stay.
Stayed 1 night in Mar 2023
Response from Front Desk Team on Jun 8, 2023
Thank you for your rating.

8/10 Good

Aileen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Front Desk Team on Jun 8, 2023
Thank you for your rating.

6/10 Okay

Penelope

Travelled with family
Disliked: Amenities, property conditions & facilities
For one night it is adequate. The hotel is old and rundown, everything needs replacing. The bed was comfortable. When we checked in the WiFi wasn’t working so although I had prepaid I never actually checked in. However, for a cheap overnight stay it was fine. Just don’t expect too much.
Stayed 1 night in Apr 2023
Response from salisa wong on Jun 11, 2023
Thank you for your review and we are so sorry that your expectation was not met, we hope that next time you can consider staying with us in the future.

8/10 Good

Sarissa

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Loved the staff!!!!
Stayed 2 nights in Apr 2023
Response from Front Desk Team on Jun 8, 2023
Thank you for your review.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
was a clean, comfortable room. 2 ice machines were broken, and ran out of coffee every morning
Stayed 3 nights in Apr 2023
Response from salisa wong on Jun 11, 2023
Thank you for your review and we are so sorry that your expectation was not met, we hope that next time you can consider staying with us in the future.

8/10 Good

Steven

Liked: Cleanliness, staff & service
It’s a place I have stayed at several times! It’s convenient, has a shuttle to downtown and is a good place to stay!
Stayed 3 nights in Apr 2023
Response from Front Desk Team on Jun 8, 2023
Thank you for your review.

8/10 Good

Richard L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, could use updating
Stayed 3 nights in Apr 2023
Response from Front Desk Team on Jun 8, 2023
Thank you for your review.

8/10 Good

Angel W

Liked: Staff & service, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good times!!
Oh what a night!!!
Stayed 3 nights in Mar 2023

6/10 Okay

Rodney

Travelled with family
The day we checked out we went to have a hot breakfast before we got on the road and there wasn’t any hot breakfast and they didn’t offer us anything because of it