Title: Comfort Zone Naples (Guesthouse) - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Comfort Zone Naples Guesthouse in Naples, a short walk to Port of Naples ![Luxury Room, Sauna and Hot Tub](https://images.trvl-media.com/lodging/27000000/26730000/26727500/26727403/fe507f25.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Luxury Room, Sauna and Hot Tub](https://images.trvl-media.com/lodging/27000000/26730000/26727500/26727403/7c68bc74.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Street view](https://images.trvl-media.com/lodging/27000000/26730000/26727500/26727403/03365f00.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Royal Room, Sauna](https://images.trvl-media.com/lodging/27000000/26730000/26727500/26727403/aad68823.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/27000000/26730000/26727500/26727403/c6df3ebc.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Comfort Zone Naples provides a convenient retreat in central Naples where travelers connect using complimentary in-room WiFi. The smoke-free property offers express check-out service, and past guests particularly appreciate its strategic location near Port of Naples. VIP Access 8.6 Excellent ## Popular amenities - Room service - Housekeeping - Air conditioning - Free WiFi VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or higher - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Oct. 3 - Oct. 4](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-04&selected=26727403&PinnedHotelID=26727403&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-04&selected=26727403&PinnedHotelID=26727403&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 4 - Oct. 5](https://www.expedia.ca/Hotel-Search?startDate=2025-10-04&endDate=2025-10-05&selected=26727403&PinnedHotelID=26727403&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-04&endDate=2025-10-05&selected=26727403&PinnedHotelID=26727403&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 3 - Oct. 5](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=26727403&PinnedHotelID=26727403&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=26727403&PinnedHotelID=26727403&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=26727403&PinnedHotelID=26727403&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=26727403&PinnedHotelID=26727403&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 8 of 8 rooms ![Comfort Room, Balcony](https://images.trvl-media.com/lodging/27000000/26730000/26727500/26727403/89389c39.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Room, Balcony ### Highlights Balcony or patio Soundproofed Individually decorated Air conditioning Refrigerator Flat-screen TV Pillow menu Egyptian cotton linens - 249 sq ft - City view - Sleeps 2 - 1 Queen Bed ![Classic Room](https://images.trvl-media.com/lodging/27000000/26730000/26727500/26727403/129cdd5c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room ### Highlights Soundproofed Individually decorated Air conditioning Refrigerator Flat-screen TV Pillow menu Egyptian cotton linens Blackout drapes/curtains - 249 sq ft - Sleeps 4 - 1 Queen Bed and 1 Double Sofa Bed ![Comfort Room, Balcony](https://images.trvl-media.com/lodging/27000000/26730000/26727500/26727403/f850210e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Room, Balcony 10.0 Exceptional 1 review ### Highlights Balcony Soundproofed Individually decorated Air conditioning Refrigerator Flat-screen TV Pillow menu Egyptian cotton linens - 269 sq ft - City view - Sleeps 3 - 1 Queen Bed and 1 Twin Sofa Bed ![Royal Room, Sauna](https://images.trvl-media.com/lodging/27000000/26730000/26727500/26727403/a2177a7a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Royal Room, Sauna ### Highlights Soundproofed Individually decorated Fireplace Private indoor hot tub Sauna Air conditioning Refrigerator Flat-screen TV - 484 sq ft - City view - Sleeps 4 - 1 Queen Bed and 1 Queen Sofa Bed ![Luxury Room, Sauna and Hot Tub](https://images.trvl-media.com/lodging/27000000/26730000/26727500/26727403/e825b990.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Room, Sauna and Hot Tub ### Highlights Soundproofed Individually decorated Fireplace Private indoor hot tub Sauna Air conditioning Refrigerator Flat-screen TV - 323 sq ft - City view - Sleeps 2 - 1 Queen Bed ![1 bedroom, Egyptian cotton sheets, premium bedding, down comforters](https://images.trvl-media.com/lodging/27000000/26730000/26727500/26727403/834f7f0c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, Balcony - Dependance 10.0 Exceptional 1 review ### Highlights Balcony Soundproofed Individually decorated Fireplace Air conditioning Refrigerator Flat-screen TV Pillow menu - 226 sq ft - Sleeps 3 - 1 Queen Bed and 1 Twin Sofa Bed ![Deluxe Double Room with Balcony - Dependence](https://images.trvl-media.com/lodging/27000000/26730000/26727500/26727403/6047d5c4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room with Balcony - Dependence ### Highlights Balcony or patio Soundproofed Individually decorated Fireplace Air conditioning Refrigerator Flat-screen TV Pillow menu - 269 sq ft - City view - Sleeps 2 - 1 Queen Bed ![1 bedroom, Egyptian cotton sheets, premium bedding, down comforters](https://images.trvl-media.com/lodging/27000000/26730000/26727500/26727403/9057229d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Room, Kitchen and Whirlpool, City View - Dependance ### Highlights Soundproofed Individually decorated Air conditioning Kitchen Refrigerator Flat-screen TV Pillow menu Egyptian cotton linens - 323 sq ft - City view - Sleeps 3 - 1 Queen Bed and 1 Twin Sofa Bed ## You may also like Ad ![Property amenity](https://images.trvl-media.com/lodging/2000000/1040000/1030100/1030037/cf93a502.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Mediterraneo Sant'Agnello - Pool - Hot tub - Breakfast included - Spa 9.6 Exceptional 566 reviews CA $368 CA $421 total includes taxes & fees Oct 31 - Nov 1 [](https://www.expedia.ca/SantAgnello-Hotels-Hotel-Mediterraneo.h1030037.Hotel-Information?chkin=2025-10-31&chkout=2025-11-1&rm1=a2®ionId=6034774&destination=Naples (and vicinity)&destType=MARKET&latLong=40.878979,14.225771&searchId=9963b973-051a-4242-81c5-1620575fb1d7&top_cur=CAD) Ad ![Premium bedding, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/6000000/5060000/5055700/5055668/8c45ff40.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Palazzo Tasso Sorrento City Centre - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FNaples-Hotels-Comfort-Zone-Naples.h26727403.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FNaples-Hotels-Comfort-Zone-Naples.h26727403.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C40.84277%2C14.25506&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=OE16d6DiObYLKUkakLNmca1tNKg=) Via Loggia Dei Pisani 25, Naples, NA, 80133 #### What's nearby - Port of Naples - 5 min walk - 0.5 km - Spaccanapoli - 7 min walk - 0.6 km - Via Toledo - 7 min walk - 0.6 km - Molo Beverello Port - 8 min walk - 0.7 km - Piazza del Plebiscito - 13 min walk - 1.2 km #### Getting around - Università Station - 1 min walk - Napoli Marittima Station - 11 min walk - Naples Intl. Airport (NAP) - 70 min drive #### Restaurants - ‪Signora Bettola - ‬4 min walk - ‪KOI sushi restaurant - ‬4 min walk - ‪Il Pomodorino - ‬2 min walk - ‪La Nova Central - ‬4 min walk - ‪Baccalaria - ‬3 min walk ## About this property ### Comfort Zone Naples Guesthouse near Port of Naples A short walk from Molo Beverello Port and Via Toledo, Comfort Zone Naples has plenty to offer. Stay connected with free in-room WiFi. You'll also enjoy perks such as: - A roundtrip airport shuttle (surcharge), express check-out, and a front-desk safe - Tour/ticket assistance, smoke-free premises, and an elevator Room features All guestrooms are individually decorated, and boast comforts such as premium bedding and pillow menus, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning. Extra amenities include: - Egyptian cotton sheets and down comforters - Bidets, free toiletries, and hair dryers - Flat-screen TVs with satellite channels - Wardrobes/closets, refrigerators, and electric kettles ## Similar properties ![Free daily buffet breakfast](https://images.trvl-media.com/lodging/3000000/2530000/2530000/2529988/70a1b356.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### MediNaples Naples City Centre - Breakfast included - Free WiFi - Restaurant - Air conditioning 8.6 Excellent 229 reviews CA $161 CA $191 total includes taxes & fees Oct 6 - Oct 7 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=2529988&PinnedHotelID=2529988&HadPinnedHotel=true®ionId=-1&adults=2) ![Superior Apartment, 1 Bedroom, Balcony, Sea View](https://images.trvl-media.com/lodging/72000000/71660000/71659800/71659730/3ff45598.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Napoli City Center - Appartamenti e Camere Naples City Centre - Breakfast included - Free WiFi - 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Free WiFi - Air conditioning - Housekeeping - Soundproof rooms 9.4 Exceptional 149 reviews CA $133 CA $161 total includes taxes & fees Oct 16 - Oct 17 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=72942019&PinnedHotelID=72942019&HadPinnedHotel=true®ionId=-1&adults=2) ![Property entrance](https://images.trvl-media.com/lodging/38000000/37770000/37760600/37760577/ee9650a7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Smart Hotel Napoli Naples City Centre - Breakfast included - Pet-friendly - Free WiFi - Restaurant 9.0 Wonderful 518 reviews CA $174 CA $209 total includes taxes & fees Nov 3 - Nov 4 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=37760577&PinnedHotelID=37760577&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - No onsite parking available - Roundtrip airport shuttle (surcharge) from 8:00 AM to 11:00 PM at scheduled times and on request ### Family friendly - In-room refrigerator - Soundproofed rooms ### Conveniences - Limited-hour front desk - Safe at front desk ### Guest services - Housekeeping (daily) - Proposal/romance packages - Tour and ticket assistance ### Accessibility - Elevator ### More - 7 floors - Smoking not allowed ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Egyptian cotton sheets - Pillow menu ### Bathroom - Bidet - Free toiletries - Hair dryer - Shampoo - Soap - Toilet paper - Towels provided ### Entertainment - Flat-screen TV with satellite channels ### Food and drink - Champagne service - Coffee/tea maker - Electric kettle - Espresso maker - Free bottled water - Refrigerator - Room service ### More - Air conditioning (climate-controlled) - Desk - Heating (climate-controlled) - Individual decor - Iron/ironing board on request - Laptop workspace - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 8:00 PM Late check-in subject to availability Late check-in fee: EUR 15 for check-in between 8:00 PM and midnight Minimum check-in age: 18 ### Check-out Check-out before 10:00 AM Contactless check-out available Express check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation The front desk is open daily from 9:00 AM - 7:00 PM The check-in location differs from the property location; go to: \[Via Loggia dei Pisani 25\] Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation For any questions, please contact the property using the information on the booking confirmation This property's breakfast is served at a nearby bar, located 5 meters away. ### Access methods Front desk (limited hours) ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: EUR 100.00 per stay - A tax is imposed by the city: EUR 4.50 per person, per night, up to 14 nights. This tax does not apply to children under 14 years of age. We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: EUR 40 per room (one-way) - Late check-in fee: EUR 15 for check-in between 8:00 PM and midnight The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Onsite parties or group events are strictly prohibited Safety features at this property include a fire extinguisher and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Property Registration Number IT063049B4ACOXJ69L ### We should mention All guests, including children, must be present at check-in and show their government-issued photo ID card or passport Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation Only registered guests are allowed in the guestrooms This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Comfort Zone Naples Guesthouse Comfort Zone Naples house Comfort Zone Naples Naples Comfort Zone Naples Guesthouse Comfort Zone Naples Guesthouse Naples ## Frequently asked questions ### Is Comfort Zone Naples pet-friendly? > No, only service animals are welcome at the property. ### How much does it cost to stay at Comfort Zone Naples? > As of Oct 3, 2025, prices found for a 1-night stay for 2 adults at Comfort Zone Naples on Nov 2, 2025 start from CA $147.81, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Naples-Hotels-Comfort-Zone-Naples.h26727403.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at Comfort Zone Naples? > Comfort Zone Naples doesn't offer parking. ### What time is check-in at Comfort Zone Naples? > Check-in start time: 3:00 PM; Check-in end time: 8:00 PM. Late check-in is available from 8:00 PM– midnight for a fee of EUR 15. ### What time is check-out at Comfort Zone Naples? > Check-out is at 10:00 AM. ### Does Comfort Zone Naples provide a shuttle to the airport? > Yes, there's an airport shuttle that runs 8:00 AM–11:00 PM on request. A fee of EUR 40 per room applies. ### Where is Comfort Zone Naples located? > Located in Naples City Centre, this guesthouse is within a 10-minute walk of University of Naples L'Orientale - Palazzo del Mediterraneo, Port of Naples, and Via Toledo. Molo Beverello Port and Spaccanapoli are also within 10 minutes. Università Station is only a 2-minute walk and Via Colombo - De Gasperi Tram Stop is 5 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Comfort Zone Naples Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 30 8 - Good 12 6 - Okay 6 4 - Poor 3 2 - Terrible 2 ### 8.6/10 Cleanliness ### 8.6/10 Staff & service ### 8.4/10 Amenities ### 8.4/10 Property conditions & facilities ### 8.4/10 Eco-friendliness ### 10/10 Excellent #### BJ Aug 28, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The stay was perfect. The onsite staff were extremely accommodating. On our next stop in Naples we will be back. Thank you! ##### BJ Stayed 1 night in Aug 2025 ### 6/10 Okay #### Daniella Oct 1, 2025 Disliked: Cleanliness, amenities, property conditions & facilities It’s okay…to sleep one night and thats it. We arrived at 8pm and hotel is located in a dark alleyway. ##### Daniella Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### William May 25, 2025 Liked: Cleanliness, amenities, property conditions & facilities Very spacious hotel rooms on a high floor in the city center. Despite this, was a very reasonable price and was very well kept. ##### William Stayed 2 nights in May 2025 ### 10/10 Excellent #### Vonetta May 20, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Centrally located, our room was very clean and well equipped with towels and drinks facilities. The host was lovely and online check in was straightforward. Don't let the street to the accommodation put you off because we didn't feel unsafe at any point. Ignore negatives and embrace it for what it is. We really enjoyed our stay and the host contacted me when I left my ID on departure overall a positive enjoyable experience and no regrets. Love the chaoticness that Naples has to offer! ##### Vonetta Stayed 2 nights in May 2025 ### 6/10 Okay #### Mario May 19, 2025 Liked: Staff & service Posizione ottima, troppi scalini nella camera, sono pericolosi ##### Mario Stayed 1 night in May 2025 ### 6/10 Okay #### Taerik May 3, 2025 Disliked: Room comfort #### Mwai… Arrivée facilitée en dehors des horaires d ouverture, la suite n a que le spa dommage. Le choix a été fait de pars les avis mais bof literie abîmée le cadre est sympa le petit dej au bar d à côté juste horrible limite degueux. Impression mitigée mais si retour sur Naples le comfort zone ne sera pas choisi. J allais oublier les sms pour savoir si on a libéré la chambre à 08h du mat 😂😂 mais l accueil et la communication était sympas ##### Taerik Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Enrique Apr 20, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hemos estado en total 4 noches en fechas y habitaciones distintas. Tiene 2 direcciones una en frente la otra con varias habitaciones. Escogí este B&B porque me pareció una zona dónde podíamos ir caminando a todas partes (centro, vía Toledo, Quarterie español, plebiscito y coger ferrys) o en metro si hacía falta como fue el caso para ir a la estación de tren. Cogimos ferry para Capri y fuimos caminando a la terminal, esta cerca. También cogimos el Alibus en la parada del puerto, esta cerca. Las 2 habitaciones que cogimos eran amplias, con luz, balcón, limpias y bien insonorizadas. Obviamente se oye el tránsito de Nápoles, pero dónde no se oye... las habitaciones están bien aisladas el ruido que se pueda oir de tránsito es el normal de todo Nápoles. Habitaciones limpias, cambian toallas, hacen la cama pero no cambian sábanas, no hay champú si jabón. La atención recibida por Annalisa fue muy correcta: enseguida nos contactó antes de llegar para concretar hora de llegada, nos guardó las maletas tres días sin cargo mientras hacíamos ruta por la costa de Amalfi y volvíamos al hotel. El desayuno que dan es un vale para el bar de abajo: Pascucci Gran Caffé. Este bar está genial, desayuno típico de Nápoles croissant o sfogiatella o ... más café y un zumo, todo buenísimo. ##### Enrique Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Alessandro Jan 22, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ##### Alessandro Stayed 1 night in Jan 2024 ### 6/10 Okay #### Amandine Sep 25, 2023 Liked: Staff & service Logement très bien placé, parcontre la chambre a besoin d'un rafraîchissement.. Manque d'information pour le petit déjeuné. ##### Amandine Stayed 1 night in Sep 2023 ### 10/10 Excellent #### Müge Sep 12, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Müge Stayed 1 night in Sep 2023 ### 10/10 Excellent #### serge Aug 10, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Très bien situé Très belle chambre spacieuse belle salle de bain avec grande douche. Proche du centre historique et du port ##### serge Stayed 3 nights in Aug 2022 ### 2/10 Terrible #### Verified traveller Jun 3, 2022 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Find Somewhere Else to Stay My husband and I booked a room with a sauna and spa tub at Comfort Zone planning on it being the grand finale to our Italy vacation. This place turned out to be not just the worst place that we stayed at in Italy, but the worst hotel experience of our lives. We settled down in our room and upon getting into the tub, I was immediately electrocuted when I turned on the jets. To make matters worse, the jets began spewing out massive amounts of brown scum all over my husband and I. We immediately got out, turned everything off, began draining the tub and got in the shower (which had black mold in it). As it drained, the jets turned back on, which sprayed water all over our room due to the lower water level of the tub. We frantically tried to turn them off, however, we were badly electrocuted each time we tried to press the button while being doused in scum water. Finally, the jets turned off on their own. At this point, the room and our luggage was completely water logged. My husband had to actually dump water out of his suitcase. We contacted the host, who refused to drive across town to help us due to it being late at night and a long drive. Frustrated, we got in bed to try to at least get a few hours of sleep. We were awoken to the horrible noise of the jets coming back on later in the night, which we again were electrocuted and unable to shut off. The host refused to help refund us the following morning and has been uncooperative with hotels.com requesting a refund for us. ![The remaining scum left in the tub after draining it and some of the towels that we had to use to mop up the flooded floor and our luggage](https://a.travel-assets.com/ugc/hotel-reviews/EF74B77A4AFA49D649085F1D1A43F4B1FC172F6F1654264496928.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![The remaining scum left in the tub after draining it and some of the towels that we had to use to mop up the flooded floor and our luggage](https://a.travel-assets.com/ugc/hotel-reviews/078CF403A58737A52C2B9B28286CF17F32681BDB1654264496228.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![One of the switches that failed to turn the tub’s jets off.](https://a.travel-assets.com/ugc/hotel-reviews/6DAFCE5583750CF213BF1F3F0CD7598A7F052B711654264482127.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![One of many black mold spots in the shower.](https://a.travel-assets.com/ugc/hotel-reviews/C46BEDE21198B93D465CA6F88B32E662E80915FE1654264497052.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 1 night in May 2022 ### 6/10 Okay #### lucilla Apr 2, 2022 Liked: Staff & service Pagato anticipato alto prezzo x camera tripla e ci hanno assegnato una doppia per 3 persone. Dopo 3 ore di discussione e presa in giro, ci hanno rimborsato la differenza. Non merita il punteggio 9 come scritto. Siamo stati bene, cmq, dopo l'inizio snervante. Ottima posizione, personale gentile, pulizia discreta, mancanza di una hall, letti comodi, tv difettosa e pure il riscaldamento difettoso. Necessaria matutenzione e controllo prima di assegnare la camera. Vista una tripla che tripla era e non c'era paragone con quella assegnata a noi. I Clienti sono preziosi. Nn si prendono in giro a 384 euro 3 notti una doppia passata x tripla. Pagare in anticipo a scatola chiusa è sempre troppo rischioso e per le prossime volte contatterò direttamente la struttura ovunque io vada per non trovarmi piu in situazioni incresciose. La signora Annalisa molto gentile e con grande savoir faire.....esasperante....Nel complesso tutto poi si e risolto ...ma che fatica.. ##### lucilla Stayed 3 nights in Mar 2022 ### 10/10 Excellent #### Tianjiao Apr 1, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ##### Tianjiao Stayed 3 nights in Mar 2022 ### 10/10 Excellent #### Sarah Mar 23, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ##### Sarah Stayed 2 nights in Mar 2022 ### 10/10 Excellent #### Motep Dec 18, 2021 Liked: Cleanliness, staff & service, property conditions & facilities ##### Motep Stayed 6 nights in Dec 2021 ### 10/10 Excellent #### Edoardo Nov 19, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Siamo stati coccolati dall’inizio fino oltre la fine. Annalisa non ci ha fatto mancare niente ed era disponibile a qualsiasi orario. Lo consiglio a tutti! ##### Edoardo Stayed 1 night in Nov 2021 ### 10/10 Excellent #### Pablo, San Antonio Oct 26, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is a really nice small hotel in a very good location. At walking distance from most of Napoli's main attractions. Our room had a Jacuzzi and Sauna which we enjoyed very much. Annalisa was attentive, polite and courteous. ##### Pablo Stayed 3 nights in Sep 2021 ### 10/10 Excellent #### Sara Sep 8, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ##### Sara Stayed 1 night in Sep 2021 ### 8/10 Good #### Verified traveller Sep 7, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Verified traveller Stayed 1 night in Aug 2020 ### 10/10 Excellent #### Eliane Feb 20, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Muito confortável . ##### Eliane Stayed 4 nights in Jan 2020 ### 10/10 Excellent #### Verified traveller Jan 28, 2020 Liked: Cleanliness, staff & service Siamo stati benissimo, Annalisa ci ha fatto il check-in e soddisfatto le nostre esigenze in tutto e per tutto rendendosi sempre disponibile. La camera bellossima, Suite Royale, non volevamo più andare via! La zona ben servita, raggiungibile facilmente con i mezzi pubblici e accanto ad attrazioni turistiche storiche messe a disposizione del pubblico in modo generoso (Castel Sant'Elmo e Castel dell'Ovo) ##### Verified traveller Stayed 1 night in Jan 2020 ### 8/10 Good #### Friederike Jan 9, 2020 Liked: Cleanliness, staff & service, property conditions & facilities #### Schönes Zimmer in guter Lage. Schönes, sauberes und modernes Zimmer. Allerdings hatte es ein bisschen den Stil eines AirbnB. ##### Friederike Stayed 1 night in Jan 2020 ### 4/10 Poor #### Verified traveller Dec 31, 2019 Liked: Cleanliness ##### Verified traveller Stayed 5 nights in Oct 2019 ### 8/10 Good #### Verified traveller Dec 9, 2019 Liked: Staff & service, amenities, property conditions & facilities La encargada Annalisa y la señora de limpieza personas encantadoras. Las personas de recepción muy despistadas y contándonos “una de indios” para justificar el retraso de la entrega de las habitaciones. Uno de los ascensores funcionaba sólo si le echabas 0,20€!!!! ##### Verified traveller Stayed 4 nights in Nov 2019 ## Expedia's Latest Trends ### Hotels > [Hotel Michelangelo](https://www.expedia.ca/Sorrento-Hotels-Hotel-Michelangelo.h2806579.Hotel-Information) > > [Hotel Savoia](https://www.expedia.ca/Positano-Hotels-Hotel-Savoia.h2406449.Hotel-Information) > > [Grand Hotel Vesuvio](https://www.expedia.ca/Sorrento-Hotels-Grand-Hotel-Vesuvio.h1213080.Hotel-Information) > > [Grand Hotel La Favorita](https://www.expedia.ca/Sorrento-Hotels-Grand-Hotel-La-Favorita.h3111312.Hotel-Information) > > [Grand Hotel Riviera](https://www.expedia.ca/Sorrento-Hotels-Grand-Hotel-Riviera.h6487495.Hotel-Information) > > [Hotel Vittoria](https://www.expedia.ca/Positano-Hotels-Hotel-Vittoria.h2133932.Hotel-Information) > > [Le Sirenuse](https://www.expedia.ca/Positano-Hotels-Le-Sirenuse.h12066.Hotel-Information) > > [Grand Hotel De La Ville](https://www.expedia.ca/Sorrento-Hotels-Grand-Hotel-De-La-Ville.h1130562.Hotel-Information) > > [Hotel San Francesco Al Monte](https://www.expedia.ca/Naples-Hotels-Hotel-San-Francesco-Al-Monte.h900304.Hotel-Information) > > [Marincanto](https://www.expedia.ca/Positano-Hotels-Marincanto.h2541527.Hotel-Information) > > [Grand Hotel Capodimonte](https://www.expedia.ca/Sorrento-Hotels-Grand-Hotel-Capodimonte.h1260076.Hotel-Information) > > [Hotel Del Mare](https://www.expedia.ca/Sorrento-Hotels-Hotel-Del-Mare.h1115056.Hotel-Information) > > [Hotel Miramare](https://www.expedia.ca/Sorrento-Hotels-Hotel-Miramare.h1265400.Hotel-Information) > > [La Meridiana](https://www.expedia.ca/Sorrento-Hotels-La-Meridiana.h2338596.Hotel-Information) > > [Palazzo M Capri](https://www.expedia.ca/Capri-Hotels-Palazzo-Morgano.h90048814.Hotel-Information) > > [Bellevue Syrene](https://www.expedia.ca/Sorrento-Hotels-Bellevue-Syrene.h4816112.Hotel-Information) > > [De Bonart Naples, Curio Collection by Hilton](https://www.expedia.ca/Naples-Hotels-The-Britannique-Naples.h21327.Hotel-Information) > > [Holiday Inn Naples by IHG](https://www.expedia.ca/Naples-Hotels-Holiday-Inn-Naples.h22859.Hotel-Information) > > [Villa Rosa](https://www.expedia.ca/Positano-Hotels-Villa-Rosa.h2528736.Hotel-Information) > > [Hotel Weber Ambassador](https://www.expedia.ca/Capri-Hotels-Hotel-Weber-Ambassador.h1175933.Hotel-Information) > > [Hotel Antiche Mura](https://www.expedia.ca/Sorrento-Hotels-Hotel-Antiche-Mura.h1058005.Hotel-Information) > > [Hotel Plaza](https://www.expedia.ca/Sorrento-Hotels-Hotel-Plaza.h2118601.Hotel-Information) > > [Hotel Montemare](https://www.expedia.ca/Positano-Hotels-Hotel-Montemare.h2131200.Hotel-Information) > > [Hotel Villa Franca](https://www.expedia.ca/Positano-Hotels-Hotel-Villa-Franca.h2003078.Hotel-Information) > > [Hotel Rivage Sorrento](https://www.expedia.ca/Sorrento-Hotels-Hotel-Rivage-Sorrento.h1766371.Hotel-Information) > > [Parco dei Principi Hotel](https://www.expedia.ca/Sorrento-Hotels-Parco-Dei-Principi-Hotel.h8532.Hotel-Information) > > [Il San Pietro di Positano](https://www.expedia.ca/Positano-Hotels-Il-San-Pietro-Di-Positano.h535991.Hotel-Information) > > [Grand Hotel Royal](https://www.expedia.ca/Sorrento-Hotels-Grand-Hotel-Royal.h1227638.Hotel-Information) > > [Hotel Paradiso, BW Signature Collection](https://www.expedia.ca/Naples-Hotels-Hotel-Paradiso.h11171.Hotel-Information) > > [Grand Hotel Ambasciatori](https://www.expedia.ca/Sorrento-Hotels-Grand-Hotel-Ambasciatori.h1227639.Hotel-Information)