2 outdoor pools, open 9 AM to 6 PM, pool umbrellas, sun loungers
Check availability

Reviews of Safari Park Hotel And Casino

4 out of 5
Safari Park Hotel And Casino
Kasarani, Off Thika Road, Nairobi

Reviews

8.2

Very good

Rating 10 - Excellent. 30 out of 56 reviews" "
Rating 8 - Good. 12 out of 56 reviews" "
Rating 6 - Okay. 4 out of 56 reviews" "
Rating 4 - Poor. 7 out of 56 reviews" "
Rating 2 - Terrible. 3 out of 56 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Elianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Nolan

Liked: Cleanliness, staff & service, property conditions & facilities
The grounds were very beautiful, spacious and very well kept. The staff were all extremely friendly and helpful. The buildings are in need of some repairs. Many of the roofs had shingles coming off and leaking water, our block of rooms lost hot water for a day. The water coming out of the tap had some rust in it, before and after the boiler malfunction. My room hadn’t changed at all since my last trip here 10 years ago. I would definitely recommend staying here.
Stayed 3 nights in Jun 2023
Response from Mercy on Jun 26, 2023
Thank you for your feedback. We appreciate your positive comments about the beautiful grounds, friendly staff, and spacious environment. Thank you for bringing these concerns to our attention. We apologize for the issues you experienced during your stay. We will address the maintenance and water quality problems to ensure a better experience for our guests in the future. Your feedback is valuable to us, and we appreciate your recommendation despite the shortcomings.

2/10 Terrible

Avinash

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms and bathrooms are very old and need total overhaul. Very less vegetarian options. Do not stay here as you would waste your money. They pretend online and otherwise they are full but rarely see any room occupants or movement. Extremely expensive room and food prices are mind boggling. When you order anything at restaurants, you will get it atleast after 30 minutes..
Stayed 4 nights in Jun 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
I would recommend- the setting is a step above the rest with grounds and variety in food service. Staff is attentive to guest needs.
Stayed 1 night in Jun 2023

8/10 Good

Serena

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The gardens are stunning
Stayed 2 nights in May 2023

10/10 Excellent

Mike

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the grounds and food options
Stayed 1 night in Mar 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Outdated
Booked here on recommendation from a colleague; won’t do so again. Aging infrastructure, lack of airconditioning, limited breakfast and unstable WiFi are among the detractors. Check in was efficient
Stayed 2 nights in Feb 2023

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing working in room. Poor service. Lousy amenities. Dirty.
Stayed 4 nights in Feb 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely friendly hotel
Has an amazing solo stay, staff are friendly and was there for anything I needed,
Stayed 9 nights in Jan 2023

10/10 Excellent

Preston

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome experience. Will be back and already referred someone

10/10 Excellent

FLORENCE

6/10 Okay

Latrice

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Nov 2022

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel close to JKUAT in Juja, Kenya.
Great stay at the Safari Park Hotel. Did not use the casino. Appreciated all the options for food--Japanese, Chinese, Italian, International. Lovely buffet breakfast. Service was terrific.
Stayed 5 nights in Aug 2022
Response from Safari Park Hotel. on Aug 29, 2022
Thank you very much for choosing Safari Park Hotel. Thank you for your feedback we really appreciate and happy to know you enjoyed your stay with us. We shall be glad to host you in future and feel the value of your money spend.

8/10 Good

Rosemary Kadenyi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall property was very good... WiFi not great... room was fine but seemed old... overall I would stay there again
Stayed 7 nights in Jul 2019
Response from Public Relations Manager on Jul 30, 2019
Greetings, Thank you for the review, we noted the issue on our WIFI strength and rectified it. We look forward to hosting you again.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I visit this hotel regularly on my way in/out of Nairobi as it's convenient to the airport and has loads of amenities. It is a charming place with lots to do and a great place to take a break away from work.
Stayed 1 night in Jul 2019
Response from Public Relations Manager on Jul 30, 2019
Greetings, Thank for taking your time to review us. We are glad to be of service to you and happy that you enjoy your stay. We look forward to you visiting us again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've been visiting this hotel for a number of years. It has alot of character, amenities and the staff is great. It feels like a true African Safari-style getaway.
Stayed 2 nights in Jun 2019
Response from Public Relations Manager on Jul 30, 2019
Greetings from Safari Park Hotel. We are glad you enjoyed your stay, we look forward to hosting you again in the future.

10/10 Excellent

Henrietta

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Safari Park hotel is one of the safest hotels with professionally pleasant staff. From the Gardner’s to the supervisors, every employee was helpful and pleasant to assist staff. Knowing that there is good lighting and securities in the compound of the hotel made me feel safe to leave the restaurants at night and walk to my room . Very satisfied with my stay.
Stayed 4 nights in Apr 2019
Response from Muhindi on May 7, 2019
Greetings Henrietta, Thank you for choosing Safari Park Hotel as your destination. We are pleased to know that you enjoyed your stay and look forward to hosting you again in the future.

6/10 Okay

Eve, Chicago

Business traveller, Travelled with group
Liked: Cleanliness, amenities
The grounds are absolutely breathtaking which make up for the rooms which are average. The staff seemed overwhelmed by the conferences that were occurring. They accommodated the lack of ironing boards by pressing our items which was perfect! There was no low fat milk at the coffee bar (or nondairy options) and after a 15 minute wait apparently none in the entire hotel. Also, we upgraded for a 4th guest to stay in our "suite." We received the most terrible, dirty cot you could imagine with a paper thin mattress. We just double up in the small beds.
Stayed 4 nights in Apr 2019
Response from Muhindi on Apr 30, 2019
Greetings from the African Paradise! We would like to thank you for choosing Safari Park Hotel as your destination. We are deeply remorseful about the regrettable experience you had during your stay and would like to take the opportunity to apologize for the inconvenience made. Every comment from our guest is taken very seriously and the negative issue you mentioned will be looked into. Thank you so much for your feedback and I trust we will have the opportunity to restore your confidence back in the near future.

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
The property is NOT suited to white people, we were made to feel very unwelcome and when we complained about the service to our embarrassment the Manager ticked off members of staff in front of us, very uncomfortable situation, breakfast first 2 mornings at 9am we were unable to get butter for toast, waited 20 minutes or longer for coffee as conference guests clearly took priority as at the poolside awaiting towels and loungers, 500 shillings for a tennis ball - every item was an additional cost, 50% discount on breakfast for one morning was received but with 2 children it was not about the finances it was about having breakfast and an enjoyable stay, having visited in particular Nairobi and stayed at various hotels this was shockingly a dreadful experience, never ever again - City Hilton for example provides by far a top service with a lovely warm pool and the staff exceptional unlike I am sad to say with the Safari Park Hotel
Stayed 3 nights in Apr 2019
Response from Muhindi on Apr 30, 2019
Greetings from the African Paradise! We would like to thank you for choosing Safari Park Hotel as your destination. We are deeply remorseful about the regrettable experience you had during your stay and would like to take the opportunity to apologize for the inconvenience made. Every comment from our guest is taken very seriously and the negative issue you mentioned will be looked into. Thank you so much for your feedback and I trust we will have the opportunity to restore your confidence back in the near future.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Bed old and uncomfortable shaking and loose. Did not meet our expectations compared to other hotels I have visited
Stayed 2 nights in Sep 2018

10/10 Excellent

Nana, Panama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is situated in a beautiful park, it has swimming pools, which I haven't tried, several restaurants of which one works around the clock. Staff are very ncie and service in general was good. The room was very big, with a nice balcony overlooking the park, good amenities and comfortable bed with mosquito netting. The hotel has a rustic feel, and overall is very charming, a green oasis outside of Nairobi.
Stayed 2 nights in Sep 2018

10/10 Excellent

Alfonso, Colombia 🇨🇴

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

8/10 Good

Eileen, Laguna Niguel California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is wonderful, there was a mixed up at airport nobody came to pick us up. Hotel manager Steven was very concerned the next day and came to apologize to us again and again . I truly believe and hope it is just accident and no hard feeling about it
Stayed 1 night in Aug 2018

10/10 Excellent

Faltinger, Felixdorf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fine! The staff was very friendly! They fulfilled each request.
Stayed 11 nights in Jun 2018
Response from Reservations Staff on Jul 17, 2018
Dear Guest, We are glad you enjoyed your stay with us and we look forward to hosting you in the near future ! Best wishes in all you do.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Good siza rooms but NO air conditioning
Deco a bit tired, good OK, staff tried hard but a bit slow. Lovely grounds. Main problem was the heat (30+ deg) and only ceiling fans for cooling so struggled to sleep!
Stayed 4 nights in Feb 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Beautiful Gardens
The positive: Hotel and staff -- the grounds are beautiful and the staff is great. The negative: Location -- it is quite far from the airport and Nairobi and the surrounding area is depressed and noisy.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel - Read The Following...
This is an excellent hotel. It has 5 restaurants, shopping, pools and very good service. The rooms are clean, nice and have porches/balconies. It is a great place to stay before/after Safari and/or to have a professional or social function - as this is very common at this hotel. They have the setup and facilities for a successful event. My only caution would be that the hotel is a good 30-90 minutes from town - and with heavy traffic it can take longer to get to the City Centre. A trip there and back could cost up to 4,000SH. Thus, it's not the best place to stay if you have to go into town every day, but it is a very comfortable stay for other reasons as noted.

8/10 Good

Ron, Rotterdam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful oasis
The Hotel Safari Park is indeed an oasis, away from noisy Nairobi centre. The only problem is the roadconstruction which is taking forever, and in the night/ dark the road is not always safe due to incompetent drivers. Even at 05.00 am the ride back to the airport is dangerous. For the rest the hotel is highly recommendable to everyone

10/10 Excellent

CHRISTAL, CARSON SITY, NV

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This will not be my last stay at this hotel.
This was one of the best hotels I have ever stayed at. With Nairobi being a cautious place to be, in way of safety and confort, this hotel makes you believe you are in a different enviroment. In addition to the wonderful and friendly employees, they have a doctor that will make "room calls" if you are not feeling well FREE. I couldn't believe it because my husband became sick and the doctor was there within 30 minutes of me calling. The restaurants were wonderful, the free breakfast was out of this world, and we lacked nothing while staying there. I would be a spokesman for this hotel any day of the week. We loved it and can't wait until we return.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A birthday dinner at the St. Paul Grill was wonderful. Was so nice to be able to charge that bill to our room bill for the night. Went to the Science Museum to see the Dead Sea Scrolls exhibit in the morning before we checked out.. all was great.

10/10 Excellent

bill, oakdale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Robert, Marquette, MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique African Experience.
It is more of an experience than a hotel. From the spacious lobby to the well kept grounds it exudes African luxury. The staff is friendly and helpful. However, it is not handicap friendly and anyone with difficulty walking may find access to the excellent restaurant impossible. Rooms are in two story buildings without elevators. It was about two city blocks from my comfortable room (with a balcony overlooking the grounds) to the front desk. The place is ideally suited to seminars and company retreats. The grounds between the lobby and the restaurant are filled with flowers and trees through which water flows down into the swimming pool that sits just in front of the restaurant making a perfect setting for a patio meal or a more formal restaurant setting under a roof, but there is no need for windows. The night I dined there, a trio played a mix of Western and African music. If your legs and ankles are ok, you will love this hotel. Expedia provides a means to pay for your lodging in dollars which can be an advantage. I booked online while in Kenya.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Sean, Montreal, QC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, but give yourself time to get there and back...
Very nice place - several well-spaced 2-story hotel buildings in a beautiful green setting. No a/c, but I think it's generally cool enough around there to sleep comfortably without it. However, at the moment (Feb. 2010), there is serious construction on Thika Rd. (between the airport and hotel), and it took over 3 hours to get to the airport for me. I'm told this will be better once the construction is completed.

10/10 Excellent

Maxine, Abu Dhabi, UAE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't wait to go back!
I love Safari Park. This is my second stay there within the year and this visit was just as great as the first. All the staff are friendly and always most helpful and accommodating. The grounds are wonderful. It can be quiet and peaceful or full of life - as you choose. The rooms are satisfactory, clean and comfortable. I will always go back and I have recommended Safari Park to my friends. For those who say it is not a five start hotel - it most definitely is, but it depends if you are looking for materialistic or enjoyment and peacefulness.

4/10 Poor

Enrique, New York

Liked: Cleanliness, room comfort
I was told it was near the airport. It is the farthest hotel from the airport.
I needed an overnight hotel near the airport. Hotel employees said it was very near which is a terrible lie. It is the Nairobi hotel farthest from the airport. It is far from everything. It is a nice hotel for somebody who wants to rest, with gardens and so on.

4/10 Poor

Nnamdi, Nigeria

Liked: Cleanliness
Disliked: Room comfort
Not Impressed
The major problem I had with the Hotel was that they did not have heating in the rooms and beleive me the rooms were cold. All they could offer were extra blankets. That would suffice when you are in bed, but what about when you are just chilling in your room on the seats?

4/10 Poor

Sheng wen

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Alexander

Business traveller
Disliked: Staff & service
Unbefriedigend
Miserables check in und check out, unzuverlässig, Zimmer im schlechten Zustand, TV Fernbedienung scheinbar lange nicht benutzt, Batterie war ausgelaufen, schlechtes wifi.
Stayed 3 nights in Feb 2023

6/10 Okay

Stephan

Stayed 3 nights in Feb 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place in Nairobi for business and pleasure. Here you can work and gain strength at the same time. Excellent gym, three restaurants, outstanding personell.
Stayed 2 nights in Oct 2021
Response from Reservations on Oct 19, 2021
Dear Guest, We are glad you enjoyed your stay with us and thank you for the compliments ! Stay Safe and we look forward to hosting you in the near future once again !

10/10 Excellent

Carmen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect balanced work and pleasure
Safari Park Hotel and Casino is a wonderful place to stay for business or holiday. This hotel is so big and has so much to offer that you can't get bored. You have 5 world kitchen restaurant, live acts, bars, lounges, fitness, swimming pool, wellness, spa, etc. I loved my stay there.
Stayed 5 nights in Feb 2020

8/10 Good

Rene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Familie tur
Dejligt fredligt område, Svømme poolen var meget beskidt , ikke et sted for børn . Maden på hotellet er okay i sær deres pizza.
Stayed 5 nights in Feb 2020

10/10 Excellent

INTEN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
道路沿いの部屋は少々煩く感じる
Stayed 5 nights in Feb 2020
Response from Carol. on Feb 13, 2020
We are glad you were comfortable during your stay with us. Looking forward to welcoming and hosting you again in the near future. Kind regards, Safari Park Hotel, Reservations.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2019

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019

4/10 Poor

Guido, Napoli

Disliked: Cleanliness, property conditions & facilities, room comfort
Storico lodge di lusso di Nairobi ormai fatiscente
Sono rimasto molto deluso. Ha ancora le vestigia di un lodge di lusso ma non è stato rinnovato dal 1992 e cade a pezzi. I rubinetti del bagno sono ossidati , il parquet (in camera da letto ed altrove) rammendato alla men peggio, gli arredi malandati e guasti, le piscine sporche. Per non parlare del servizio: hanno dimenticato di rifare la stanza dalle 8 alle 16 e ho dovuto litigare per ottenere che lo facessero alle 21. Un vero peccato perché la struttura sarebbe bella e prestigiosa.
Stayed 2 nights in Aug 2018