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Moon Palace Jamaica – All Inclusive

Photo gallery for Moon Palace Jamaica – All Inclusive

Primary image
On the beach, white sand, sun loungers, beach umbrellas
4 outdoor pools
Water park
Indoor spa tub

Overview of Moon Palace Jamaica – All Inclusive

VIP Access

Moon Palace Jamaica – All Inclusive

5.0 star property

4.2/5 Very good

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Restaurant
Map
Main Street, Ocho Rios, Saint Ann

Explore the area

  • Popular LocationOcho Rios Clock Tower5 min walk
  • Popular LocationIsland Village12 min walk
  • Popular LocationMahogany Beach16 min walk
  • AirportOcho Rios (OCJ-Ian Fleming Intl.)22 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

About this area

Ocho Rios

Located in Ocho Rios, Moon Palace Jamaica – All Inclusive is near theme parks and on the beach. Ocho Rios Clock Tower and Ocho Rios Fort are local landmarks, and some of the area's attractions include Reggae Xplosion Museum and Mystic Mountain. With kayaking, scuba diving, and snorkeling nearby, you'll find plenty of adventures in the water.

What's nearby

  • Ocho Rios Craft Park - 3 min walk
  • Ocho Rios Clock Tower - 5 min walk
  • Turtle River Park - 6 min walk
  • Island Village - 12 min walk
  • Mahogany Beach - 16 min walk

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 101 min drive

Restaurants

  • Island Grill - 3 min walk
  • Taste Of India - 4 min walk
  • Mother's - 5 min walk
  • Mom’s - 5 min walk
  • Miss T's Kitchen - 6 min walk

About this property

Moon Palace Jamaica – All Inclusive

5-star luxury property by the ocean
At Moon Palace Jamaica – All Inclusive, you can look forward to a nightclub, 2 swim-up bars, and a beach bar. This property is a great place to bask in the sun with a white sand beach, sun loungers, and beach umbrellas. For some rest and relaxation, visit the sauna. The onsite international cuisine buffet restaurant, Buccaneers Reef, features ocean views. Aerobics classes are offered at the gym; other things to do include beach volleyball. In addition to a poolside bar and a terrace, guests can connect to free in-room WiFi.
Other perks at this property include:
  • 4 outdoor pools and a children's pool, with 2 swim-up bars
  • Free self parking and valet parking
  • A 24-hour front desk, a billiards/pool table, and a porter/bellhop
  • A table tennis table, concierge services, and multilingual staff
  • Guest reviews speak highly of the location
Room features
All 705 individually furnished rooms boast comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-compatible safes and laptop-friendly workspaces.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • Childcare services, coffee/tea makers, and daily housekeeping

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Bartending
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of COVID-19 Health Protocol (Jamaica)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Masks available
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 2 swim-up bars, 1 beach bar, 1 poolside bar and 1 bar
  • 24-hour room service

Restaurants on site

  • Buccaneers Reef
  • La Gondola
  • Pier 8
  • Momo
  • Boulangerie

Things to do

  • 4 outdoor pools
  • Aerobics classes
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Table tennis

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised childcare
  • In-room child care (surcharge)
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Elevator

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Turndown service

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Visual fire alarm
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Games
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 40-inch Smart TV
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Slippers
  • Turndown service

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Policies

Check-in

Check-in from 3 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility

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Frequently asked questions

Does Moon Palace Jamaica – All Inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

Is Moon Palace Jamaica – All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Moon Palace Jamaica – All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Moon Palace Jamaica – All Inclusive?

Check-in is from 3 PM - anytime.

What time is check-out at Moon Palace Jamaica – All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Moon Palace Jamaica – All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include kayaking, aerobics classes, bartending classes, and more.

Where is Moon Palace Jamaica – All Inclusive located?

Located in Ocho Rios, this beachfront property is in a regional park, 0.1 mi (0.2 km) from Ocho Rios Craft Park, and 2.7 mi (4.3 km) from Dunn's River Falls. Turtle River Park and Ocho Rios Clock Tower are also within 10 minutes.

Can I cancel my reservation for free at Moon Palace Jamaica – All Inclusive and receive a full refund?

Yes, Moon Palace Jamaica – All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Moon Palace Jamaica – All Inclusive cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 565 out of 1000 reviews
5 - Excellent 57%
Rating 4 - Good. 225 out of 1000 reviews
4 - Good 23%
Rating 3 - Okay. 102 out of 1000 reviews
3 - Okay 10%
Rating 2 - Poor. 54 out of 1000 reviews
2 - Poor 5%
Rating 1 - Terrible. 54 out of 1000 reviews
1 - Terrible 5%

4.5/5

Cleanliness

4.3/5

Staff & service

4.4/5

Amenities

4.5/5

Property conditions & facilities

4.3/5

Eco-friendliness

5/5 Excellent

Ondre
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay was good, staff was friendly
Stayed 3 nights in Sep 2022

5/5 Excellent

Averill
Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Family friendly and fun. Staff is amazing. Very affordable
Stayed 3 nights in Sep 2022

3/5 Okay

Sandra
Travelled with family, Travelled with group
Liked: Cleanliness
I would go back to that property just for the spa.
Stayed 5 nights in Sep 2022

5/5 Excellent

Shawnette
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property.
Stayed 4 nights in Sep 2022

2/5 Poor

Ameela
Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Sep 2022

5/5 Excellent

Raquel
Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great time. I wish there were more sushi choices and the menus on the app were accurate.
Stayed 5 nights in Sep 2022

5/5 Excellent

Leisa
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful! The staff was very helpful and friendly. Would highly recommend & definitely plan to revisit in the future!
Stayed 6 nights in Sep 2022

2/5 Poor

shirley
Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
I had high expectations for the hotel especially since I stayed at the grand moon palace in Mexico. Unfortunately, the food and the service weren’t good which are the two main things to enjoy during a vacation
Stayed 5 nights in Sep 2022

5/5 Excellent

Jolynda, Millersville
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was Fabulous!
Stayed 4 nights in Sep 2022

5/5 Excellent

Michelly
Travelled with partner