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Moon Palace Jamaica – All Inclusive

Photo gallery for Moon Palace Jamaica – All Inclusive

4 outdoor pools
On the beach, white sand, sun loungers, beach umbrellas
4 outdoor pools
Water park
Indoor spa tub

Overview of Moon Palace Jamaica – All Inclusive

VIP Access

Moon Palace Jamaica – All Inclusive

5.0 star property

8.4/10 Very good

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Restaurant
Map
Main Street, Ocho Rios, Saint Ann

Explore the area

  • Popular LocationTurtle Beach3 min walk
  • Popular LocationIsland Village12 min walk
  • Popular LocationMahogany Beach16 min walk
  • AirportOcho Rios (OCJ-Ian Fleming Intl.)23 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

About this area

Ocho Rios

Located in Ocho Rios, Moon Palace Jamaica – All Inclusive is near theme parks and on the beach. Ocho Rios Clock Tower and Ocho Rios Fort are local landmarks, and some of the area's attractions include Reggae Xplosion Museum and Shaw Park Botanical Gardens. Traveling with kids? Consider Mystic Mountain and Prospect Plantation. With kayaking, scuba diving, and snorkeling nearby, you'll find plenty of adventures in the water.

What's nearby

  • Ocho Rios Craft Park - 3 min walk
  • Turtle Beach - 3 min walk
  • Ocho Rios Clock Tower - 5 min walk
  • Island Village - 12 min walk
  • Mahogany Beach - 16 min walk

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 101 min drive

Restaurants

  • Island Grill - 3 min walk
  • Taste Of India - 4 min walk
  • Mother's - 5 min walk
  • Mom’s - 5 min walk
  • Miss T's Kitchen - 6 min walk

About this property

Moon Palace Jamaica – All Inclusive

5-star luxury property by the ocean
Consider a stay at Moon Palace Jamaica – All Inclusive and take advantage of a nightclub, 2 swim-up bars, and a beach bar. This property is a great place to bask in the sun with a white sand beach, sun loungers, and beach umbrellas. For some rest and relaxation, visit the sauna. The onsite international cuisine buffet restaurant, Buccaneers Reef, features ocean views. Aerobics classes are offered at the gym; other things to do include beach volleyball. In addition to a poolside bar and a terrace, guests can connect to free in-room WiFi.
Other perks at this property include:
  • 4 outdoor pools and a children's pool, with 2 swim-up bars
  • Free self parking and valet parking
  • Concierge services, an elevator, and a table tennis table
  • Multilingual staff, ATM/banking services, and a billiards/pool table
  • Guest reviews speak highly of the location
Room features
All 705 individually furnished rooms boast comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-compatible safes and laptop-friendly workspaces.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • Childcare services, coffee/tea makers, and daily housekeeping

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Bartending
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of COVID-19 Health Protocol (Jamaica)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Contactless room service is available

Safety measures

Temperature checks available for guests
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 swim-up bars
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Boulangerie
  • Buccaneers Reef
  • La Gondola
  • Momo
  • Pier 8

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Games
  • Gym
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Table tennis

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Turndown service

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a regional park
  • On the beach
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Slippers
  • Toothbrush and toothpaste on request
  • Towels

Entertainment

  • 40-inch Smart TV
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility

Property is also known as

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Frequently asked questions

Does Moon Palace Jamaica – All Inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

Is Moon Palace Jamaica – All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Moon Palace Jamaica – All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Moon Palace Jamaica – All Inclusive?

Check-in is from 3 PM - anytime.

What time is check-out at Moon Palace Jamaica – All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Moon Palace Jamaica – All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include kayaking, aerobics classes, bartending classes, and more.

Where is Moon Palace Jamaica – All Inclusive located?

Located in Ocho Rios, this beachfront property is in a regional park and within a 5-minute walk of Ocho Rios Craft Park and Turtle Beach. Jamaica Beaches and Turtle River Park are also within 10 minutes.

Can I cancel my reservation for free at Moon Palace Jamaica – All Inclusive and receive a full refund?

Yes, Moon Palace Jamaica – All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Moon Palace Jamaica – All Inclusive cancellation policy on our site for more details about any exclusions or requirements.

Reviews

8.4

Very good

Rating 10 - Excellent. 592 out of 1061 reviews" "
" "10 - Excellent 56%
Rating 8 - Good. 232 out of 1061 reviews" "
" "8 - Good 22%
Rating 6 - Okay. 115 out of 1061 reviews" "
" "6 - Okay 11%
Rating 4 - Poor. 62 out of 1061 reviews" "
" "4 - Poor 6%
Rating 2 - Terrible. 60 out of 1061 reviews" "
" "2 - Terrible 6%

9.1/10

Cleanliness

8.6/10

Staff & service

8.7/10

Amenities

8.9/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Megan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family travel to Moon Palace for Christmas Vacation. As a native Jamaican it was a please to be welcomed home to beautiful venue. All 13 people in our paty were met with the best accomodations. Everything about the property was top notch, it was worth the expense. It was so good we became Members.

8/10 Good

Shane Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So many things to say about this property - mostly good, however a few downfalls. Lets start with the good: - The resort staff was absolutely charming in every way. We were initially greeted with pineapple juice which was refreshing after a 2 hour bus ride from the airport. Once we were settled into our room the cleaning service came every day if we wanted. There was a lobby bar where our girl Errol-Deane took very very VERY good care of us. Each day she would see us coming and knew exactly what we wanted from the bar and kept those glasses full. She was a joy to talk with and always smiling. At the restaurants the wait staff was very courteous. Momo was the hibachi restaurant and what a wonderful and entertaining experience that was. The pools are gorgeous with fantastically attentive servers and a great swim up bar. Overall beautiful scenery and everything you could ask for. The bad? Not too much but a few things. - The 2 hour resort bus ride and being left for an hour to sit on the bus at the airport. Once at the resort a lack of front desk attendants kept us waiting in line to check in for an hour, and we were given a room that already had a couple occupying it. While fixed promptly and with "sincere apologies" no upgrade was offered for the trouble which was a bit disappointing. Also not a fan of being held up at times by resort sales staff offering future trip packages. Aside from a few hiccups, wonderful experience.
Stayed 4 nights in Jan 2023

10/10 Excellent

Kylie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was amazing. They will be available to help with anything you need. Definitely recommend the excursions. We did so many on our honeymoon and they made us feel so special
Stayed 7 nights in Jan 2023

6/10 Okay

Jesse Orlando Basadre,

Travelled with partner
Liked: Cleanliness, staff & service
The dining options were numerous but with exception of the breakfast buffet the quality of the food was very average.
Stayed 5 nights in Jan 2023

10/10 Excellent

Kayana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, wonderful experience. The staff are so friendly and always willing to help. The choices of food are also wonderful, with a wide variety to choose from. The property is very aesthetically pleasing.
Stayed 3 nights in Jan 2023

6/10 Okay

Annette

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Hotel is overrated. The best part is the beach. The beach is beautiful. Room was so so nothing special. Front desk and upper managers need to attend management training. My husband got stuck in the elevator for 15 minutes and was treated horribly, he was even told by supervisor he wld have to pay to see the nurse. Very unprofessional! The staff at Pier 8 was very nice, helpful and polite. Tiffany at breakfast and Yonique at dinner. Managers can learn a thing or two from them.
Stayed 6 nights in Jan 2023

2/10 Terrible

Donovan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
#1 I book a king bed they give me a bubble bed with no expletion, try to get a supervisor they said that non is available at this time. left a message and no one get back to me. so i was very uncomfortable for the rest of my vacation.
Stayed 6 nights in Jan 2023

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent vacation spot for the family a couple and even if u are single They cater to your every need and want even things u didn’t think about It’s definitely one of my favorite places to stay and will most definitely be going back soon
Stayed 3 nights in Jan 2023

10/10 Excellent

Piragalathan Pirabu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and resort was good for kids!
Stayed 7 nights in Jan 2023

8/10 Good

Vincent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t get the room we requested with king bed had 2 doubles instead and the view wasn’t what we saw when we booked room
Stayed 6 nights in Jan 2023