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Reviews of Best Western Plus Moncton

4 out of 5
Best Western Plus Moncton
300 Lewisville Rd, Highway 15 Ramp#10, Moncton, NB

Reviews

8.4

Very good

Rating 10 - Excellent. 474 out of 1002 reviews" "
Rating 8 - Good. 350 out of 1002 reviews" "
Rating 6 - Okay. 98 out of 1002 reviews" "
Rating 4 - Poor. 45 out of 1002 reviews" "
Rating 2 - Terrible. 35 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Line

Excellent service at the lobby thanks
Stayed 3 nights in Apr 2024

10/10 Excellent

Trevor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased and courteous staff
Stayed 1 night in Apr 2024

4/10 Poor

Sandra

Disliked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Chris

Travelled with family
Liked: Staff & service, property conditions & facilities
Amazing staff.
Stayed 1 night in Mar 2024

2/10 Terrible

Noah

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Went with a hockey team. One room had two mice, another room had balls of hair all through the bed, another room the tub wouldn’t drain because of all the hair in the drain, blood splattered on one of the room’s walls. Also everyone had cold showers, and a lot of the deadbolts on the doors wouldn’t lock. Will never consider staying there again
Stayed 2 nights in Mar 2024

2/10 Terrible

Japeth

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

adam

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Brought a team to stay at this hotel. Between the mice, stained walls(appeared to be blood), hair in bed, smelly duvets and drains that wouldn’t drain it proved to be a pretty terrible stay. A refund was not even offered to the man and his wife who found 2 mice in there room. Won’t be staying again.
Stayed 2 nights in Mar 2024

2/10 Terrible

Kevin

Stayed 1 night in Mar 2024

8/10 Good

Jordan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was quick and painless, beds were comfy, bathrooms clean. Breakfast was great and well-tended. My only complaint is there was no hot water for the shower on Saturday morning (downright frigid and unpleasant) and Sunday morning (tolerable, but not great), which made not a great start to either day.
Stayed 2 nights in Mar 2024

4/10 Poor

Karine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Andrea

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Tyler

Stayed 1 night in Mar 2024

6/10 Okay

Terry

Travelled with family
Disliked: Property conditions & facilities
The property is really starting to show it’s age. Had stayed in this same room pre Covid. Always liked the layout. The couch has tears and leather wear on the backs and cushions. We heard running water all evening like there was a leak but after several attempts to find the source but could not find it. We realize that with Covid some things can get overlooked but these rooms do need some updating. Cleaning practices could be a bit more attentive.
Stayed 1 night in Mar 2024

8/10 Good

Ashley

Stayed 1 night in Feb 2024

2/10 Terrible

Thomasina

Disliked: Cleanliness, staff & service, property conditions & facilities
Carpeting in the rooms was wet and dirty, we had to wear our sneakers the entire stay. Staff were not helpful or friendly at all.

8/10 Good

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Matondo

Stayed 1 night in Jun 2023

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 2 nights in Dec 2023

6/10 Okay

Vicky

Stayed 1 night in Dec 2023

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Has all the amenities you need! Great location!
Stayed 2 nights in Dec 2023

10/10 Excellent

Samuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, kind staff.
Stayed 1 night in Dec 2023

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The television could use an upgrade as well as the bathroom
Stayed 1 night in Dec 2023

4/10 Poor

Scott

Stayed 1 night in Dec 2023

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Dave

Liked: Cleanliness
RM 328. Sink takes 30.mins to drain..
Stayed 2 nights in Dec 2023

10/10 Excellent

miranda

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Margaret

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall pretty good, the parfait machine was broken which we look forward to! Other than that it was great!
Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location and friendly staff
Stayed 2 nights in Dec 2023

2/10 Terrible

Michelle

Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Liked: Cleanliness
room was nice looking but water wouldn’t get hot. Just luke warm. Also ice Machine produced ice with black specks in it. Service was okay.
Stayed 1 night in Dec 2023

8/10 Good

Koji

Stayed 1 night in Dec 2023

8/10 Good

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Nov 2023

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice spot!
Beautiful jet tub. The king bed is very comfortable clean.
Stayed 1 night in Nov 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Nov 2023

4/10 Poor

Craig

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Tara

Stayed 2 nights in Oct 2023

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds are so comfortable and rooms are very clean. I am definitely coming back to stay
Stayed 1 night in Oct 2023

10/10 Excellent

Julie

Liked: Cleanliness, property conditions & facilities, room comfort
Super clean and friendly. Perfect stop fl
Stayed 1 night in Oct 2023

2/10 Terrible

Johanna

Stayed 1 night in Sep 2023

6/10 Okay

Dennis

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was stinking when I got inside. And the bedsheets were dirty as well.
Stayed 2 nights in Sep 2023

8/10 Good

Keenan

Stayed 1 night in Sep 2023

2/10 Terrible

Mary

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Curtains literally shredded full length in several places on panel , toilet not working in check in , food particles in microwave,visable hole in bed skirt and room pine not working to calm front desk .
Stayed 1 night in Sep 2023

8/10 Good

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 14, 2023
Thank you for staying with us. We really appreciate your feedback

6/10 Okay

Greg

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hotel Management on Sep 14, 2023
Thank you for staying with us. We really appreciate your feedback

8/10 Good

Brett

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay!
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 14, 2023
Thank you for staying with us. We really appreciate your feedback

8/10 Good

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 14, 2023
Thank you for staying with us. We really appreciate your feedback

8/10 Good

Catherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though we were three, I had to ask for extra towels.
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 14, 2023
Thank you for staying with us. We really appreciate your feedback

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 14, 2023
Thank you for staying with us. We really appreciate your feedback

10/10 Excellent

Leslie

Stayed 3 nights in Aug 2023
Response from Hotel Management on Sep 14, 2023
Thank you for staying with us. We really appreciate your feedback

10/10 Excellent

MacKenzie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were super clean and the staff were helpful and friendly
Stayed 2 nights in Aug 2023
Response from Hotel Management on Sep 14, 2023
Thank you for staying with us. We really appreciate your feedback