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Overall score and ratings

3.9

Good

Rating 5 - Excellent. 373 out of 1000 reviews
5 - Excellent 37%
Rating 4 - Good. 332 out of 1000 reviews
4 - Good 33%
Rating 3 - Okay. 168 out of 1000 reviews
3 - Okay 17%
Rating 2 - Poor. 87 out of 1000 reviews
2 - Poor 9%
Rating 1 - Terrible. 40 out of 1000 reviews
1 - Terrible 4%

4.2/5

Cleanliness

4.3/5

Staff & service

3.9/5

Amenities

4.0/5

Property conditions & facilities

3.7/5

Eco-friendliness

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We love this hotel , its where we try to book every time we come to saint john. one thing we wish was an option would be to have bottles of water in the room.
Stayed 1 night in Apr 2022

3/5 Okay

Travelled with partner
Liked: Amenities
Very friendly front desk staff. Helpful etc. Hampton Inn is always a favorite for me. This one the rooms are sad. Nothing on the old stucco walls, no art work..nothing. Only one bedside light on a king bed. The room is bare bones. No luggage rack or wardrobe. Very very basic. We were in room 227...the bed is facing the window...which is very odd in a hotel..this room has a direct view from the bed to the picnic table where the staff smoke and and street people come pick butts from the ash tray and garbage. Also a view of a very messy neighbours back yard. No updated charging ports or outlets with usb. Bathroom shower is very old and tired. There are vents in the showers which connect to the room above. You can hear everything happening in the bathroom above. Voices and every toliet flush clear as day. There is something off with a lot of the staff. We noticed them huddling together out side smoking and one women was crying. I believe some of the people who work at the hotel live at the hotel. I noticed them bbqing in the parking lot with children and also at the morning breakfast with thier kids. Not the quality, cozy safe feeling I usually have at the Hampton Inn. This almost had a motel feel. Cool.swimmong pool with a water slide for kids....
Stayed 3 nights in Apr 2022

3/5 Okay

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was amazing, so at the start I was given a room upgrade which was amazing. However my room had a brand new tv that was on store mode not home mode. So my whole first night my tv had this terrible menu floating around the screen. They finally gave me a new tv the next day, then they did something amazing for my daughter and gave her a candy box for her birthday which was very unexpected. Later that night my whirlpool tub shower head wouldn't work. That did not get fixed. Then we'll we were getting out of the tub the fire alarm went off and the whole place had to be evacuated. They tried to blame it on a by passer smoking in the public bathroom however everyone knew it was on of the MANY teens there that was smoking in the bathroom. This happened in the late evening and there was no compensation for this. Other than these problems the hotel was amazing!!! .
Stayed 2 nights in Apr 2022

1/5 Terrible

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
I want a refund our room was filthy we had a horrible experience for $200 for one night we are both sick and have been since we left that hotel my daughter is almost hospitalized she has developed hives and a rash she’s been up every night coughing and hacking I want my money back this is insane, I was told I’d be contacted via email that never happened it’s been almost 2 weeks since we stayed this is insane.
Stayed 1 night in Apr 2022