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Reviews of Chateaubleau Hotel

2.5 out of 5
Chateaubleau Hotel
1111 Ponce De Leon Blvd, Coral Gables, FL

Reviews

5.0
Rating 10 - Excellent. 222 out of 1376 reviews" "
Rating 8 - Good. 171 out of 1376 reviews" "
Rating 6 - Okay. 200 out of 1376 reviews" "
Rating 4 - Poor. 246 out of 1376 reviews" "
Rating 2 - Terrible. 537 out of 1376 reviews" "

4.6/10

Cleanliness

6.0/10

Staff & service

4.6/10

Amenities

4.2/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in May 2024

4/10 Poor

Zoilamis

Travelled with family
It was not the best experience, the room was full of insects, even inside the pillows. There were not enough towels included for the 4 people that were included in the reservation, we requested them and they only gave us one towel. We requested that the service be later and it was never done. I'm sorry to give a bad opinion but only so they could, if they set their mind to it, eliminate deficiencies and provide a better service.
Stayed 2 nights in May 2024

10/10 Excellent

Anthony

Travelled with family
Liked: Staff & service
The people doing the cleaning and maintenance just aren't doing enough
Stayed 2 nights in May 2024

10/10 Excellent

Anthony, Waiuku

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful location, close to the airport, but no plane noise, close to Miami Port for cruises, very pretty area around the hotel, great Greek restaurant. All in all a great place to stay.
Stayed 1 night in May 2024

6/10 Okay

Sandra

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Calle

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The a/c doesn't work
Stayed 6 nights in May 2024

2/10 Terrible

Shavaughn

Stayed 2 nights in Feb 2024

10/10 Excellent

Claudia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Ubication excellent
Stayed 6 nights in May 2024

4/10 Poor

Sarah

Disliked: Property conditions & facilities
Bathroom and room was dirty . Sheets was clean
Stayed 1 night in May 2024

2/10 Terrible

Matt

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty,smelly, run-down, AC was under sized so room was hot. I would highly recommend NOT staying here.I fond much nicer AirBNB’s in the area for a fraction of the price…
Stayed 1 night in May 2024

2/10 Terrible

Robert

Disliked: Property conditions & facilities
Door to room split from moisture and the interior swinging door lock was missing. The bathroom sink fixtures were corroded and dirt, mold and rust had built up on its back side between the fixture and backsplash. The floor covering looked to be 50-years old, commercial grade nap that had been flattened from decades of use. Sticky to walk on.
Stayed 2 nights in May 2024

8/10 Good

Gunjan

Stayed 5 nights in May 2024

2/10 Terrible

YAIRIS

Disliked: Cleanliness, property conditions & facilities
Old and dirty😡😡😡😡
Stayed 2 nights in Feb 2024

2/10 Terrible

Ervin

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property is very dirty very old Air conditioning using white AC noisy they should operate to a better air conditioning place think marijuana smell throughout the entire Play with marijuana smell horrendous this place should shut down todeterioration of the hotel
Stayed 5 nights in Feb 2024

2/10 Terrible

Natanael

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The secondary location where they put me was not convenient. The room was old smelled bad and there were holes in the curtains and the towels. The water in the shower was cold and never got hot. Thank God i only booked one night. Cause ia
Stayed 1 night in May 2024

2/10 Terrible

malik

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty false advertising online. Had roaches
Stayed 2 nights in May 2024

10/10 Excellent

Calle

Liked: Cleanliness, staff & service
What I like was that I was close to my job.
Stayed 6 nights in Apr 2024

4/10 Poor

Matthew

Disliked: Cleanliness, property conditions & facilities
not good
Stayed 4 nights in Apr 2024

6/10 Okay

Angenie

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Room was dirty and most of the furniture was outdated
Stayed 2 nights in Apr 2024

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location
Stayed 5 nights in Apr 2024
Response from NICK on May 2, 2024
Thank you we appreciate your review.

4/10 Poor

matthew

Equipments are too old
Stayed 4 nights in Apr 2024

10/10 Excellent

Nancy

Liked: Staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from NICK on May 2, 2024
Thank you we appreciate your review.

4/10 Poor

Mercedes

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Then room was so outdated but that was no the problem if the strong smell of urine was all over the place plus hair in the bathroom and dust…. I wouldn’t anyone to book a room here
Stayed 1 night in Apr 2024

2/10 Terrible

Franklin

Disliked: Cleanliness, staff & service, property conditions & facilities
The worst place I've ever been
Stayed 4 nights in Feb 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great service
Stayed 1 night in Apr 2024
Response from NICK on May 2, 2024
Thank you we appreciate your review.

2/10 Terrible

Mellisa

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Very old. Very dirty! Our first room had blood on the towel and dirty bed spread. I asked staff to change me rooms or refund. We got another room, a bit better but had to ask housekeeping to vacuum. We also clorox wiped the entire unit. No bed bugs, so that’s a plus.
Stayed 4 nights in Feb 2024

2/10 Terrible

Madeline

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing to like. The rooms were disgusting and paint peeling all over. The bathroom door was falling apart and the bathtub didn't have a appropriate shower curtain and all the water spilled out. One of the gentlemen that was traveling with us slip and fell in the bathroom. The hallways were dirty and paint chips all over the carpet.. I never thought that hotel was so trashy, I don't understand why its still open.
Stayed 1 night in Apr 2024

10/10 Excellent

CLAUDIO, MIAMI

Stayed 1 night in Apr 2024

4/10 Poor

Samuel, Vancouver

Disliked: Cleanliness
Stayed 1 night in Apr 2024

4/10 Poor

Maria

Disliked: Cleanliness, amenities, property conditions & facilities
The 1st room room stank like mold, cigarettes and a wet mop. So I went to front desk and they gave me another room. That room was dirty, tv didn’t work, light between beds didn’t work and the floor was not vacuumed and dirt on the mini fridge. When to front desk again and they gave me another room and that one was meh. I would never stay here again. So upset that I checked in so late and feel stuck that I can’t find something else. #disappointed
Stayed 1 night in Apr 2024

8/10 Good

Saily

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from NICK on May 2, 2024
Thank you we appreciate your review.

2/10 Terrible

Ryan, Seattle

Liked: Staff & service
Disliked: Cleanliness, amenities
Best part about this property is that it is the perfect setting for a murder movie...not like high quality- but straight B movie AND you have no work to do to prep... the front desk fella was super nice and polite. The room. Was beyond foul. I have traveled world wide and must say that this was the dirtiest room I have ever been in...There was a chicken bone under the bed. Mystery stains galore and damn someone really needed in the sliding glass door. I am 6'-4" and 220 pounds. I booked new room and didn't even check out, ask for refund...
Stayed 2 nights in Apr 2024

8/10 Good

Jose

Travelled with family
Liked: Staff & service
i've never had a better, purely simple, timeless Greek yogurt with walnuts, and berries in just the right amount of honey breakfast 2 days running... perfect! Dimitri at the front desk was beyond attentive. Yes, the room could've been more up-to-date. However, everything was in working order. As well, the location is 2nd to none
Stayed 2 nights in Mar 2024
Response from DIMITRIS on Apr 5, 2024
Thank you so much for your review! We will try to improve.

6/10 Okay

Kelshya

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upgraded rooms
Stayed 2 nights in Mar 2024
Response from NICK on Apr 7, 2024
Thank you for choosing to stay at our hotel. It was our pleasure to have you as our guest. We hope you had a comfortable and enjoyable experience during your time with us. Your satisfaction is our top priority, and we are grateful for the opportunity to serve you.If there's anything else we can do to enhance your future stays or if you have any feedback for us, please don't hesitate to reach out. We look forward to welcoming you back soon.

2/10 Terrible

Barry

Stayed 2 nights in Mar 2024
Response from NICK on Apr 7, 2024
Thank you for choosing to stay at our hotel. It was our pleasure to have you as our guest. We hope you had a comfortable and enjoyable experience during your time with us. Your satisfaction is our top priority, and we are grateful for the opportunity to serve you.If there's anything else we can do to enhance your future stays or if you have any feedback for us, please don't hesitate to reach out. We look forward to welcoming you back soon.

8/10 Good

Guido

Travelled with family
Liked: Cleanliness, staff & service
Was good, the price was rasonable, nice naighborhood
Stayed 1 night in Mar 2024
Response from NICK on Apr 5, 2024
Thank you so much for your review! We will try to improve.

6/10 Okay

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food in the attached restaurant was amazing. I had the salmon and my son had the chicken. It was served hot and cooked to the doneness we requested. We are still talking about how good it was. Staff were all very friendly and helpful. Parking was readily available and free. The hotel room was fair. Window a/c was very dirty but eventually cooled the room. No washcloths. TV did not work properly, and the remote did not work even after requesting new batteries. Carpet was stained. No recent updates. The pool was available. It was a little dirty with leaves, but it worked. Loungers were plentiful and comfy. The pool had a closed sign on it from the city due to safety concerns, but it seemed like they had been addressed ( pole attached to life preserver and lock on gate). No whirlpool. I would not stay in the hotel again.
Stayed 1 night in Mar 2024
Response from NICK on Apr 5, 2024
Thank you so much for your review! We will try to improve.

4/10 Poor

Lindsay

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The carpets were dirty The pool was closed Shower sink and bath dirty Rooms needed painting One light in room worked Balcony scruffy Smelt
Stayed 1 night in Mar 2024
Response from NICK on Apr 7, 2024
Providing exceptional service and amenities to our guests is our utmost priority. Your feedback is invaluable to us, and we will use it constructively to improve and enhance our offerings. We are committed to ensuring that all our guests have a comfortable and enjoyable stay with us.

2/10 Terrible

Min Woo

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
completely lack basic hotel services.
Stayed 4 nights in Mar 2024
Response from NICK on Apr 7, 2024
Providing exceptional service and amenities to our guests is our utmost priority. Your feedback is invaluable to us, and we will use it constructively to improve and enhance our offerings. We are committed to ensuring that all our guests have a comfortable and enjoyable stay with us.

4/10 Poor

Hernando

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The hotel is outdated, doesn't look clean and the room was in bad shape. Furniture, curtains, lamps, carpet, toilet are very old
Stayed 2 nights in Mar 2024
Response from NICK on Apr 7, 2024
Providing exceptional service and amenities to our guests is our utmost priority. Your feedback is invaluable to us, and we will use it constructively to improve and enhance our offerings. We are committed to ensuring that all our guests have a comfortable and enjoyable stay with us.

2/10 Terrible

R

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Me and my family checked in 3/22 in room 304, the room was very poor and dirty with the TV, microwave not working. Then, In the morning 3/23, after we put food in the fridge, we found out the fridge was not working and all the food we put there was spoiled which was worth $189. When someone came in the morning to fix the microwave and made it work, we lost all electricity in the room for over 3 hours and the people that came to fix the electricity could not fix it. I had 2 work meetings I had to cancel because of no electricity. I hope you understand and make this horrible better, I really do not want to leave a nasty review. Even when I was moved to another room, the quality was not that much better! The front of the room entrance the carpet was completely wet and soggy entrenched with some form of liquid I’m hoping was just water. There was still no hot water in the bathrooms so we were never able to take a shower, the bathroom floors had hair on it, and the room card never worked I needed to go downstairs to activate again. Also, food I purchased the day before for over $100 was already spoiled due to the fridge not working. This is not just me, everyone staying there also complained. See attached video of a woman and her kids that were in front of me while I was checking out. I got completely ignored when I asked for a full refund and a sincere apology for the disrespect this hotel provides customers who trust their establishment.
Stayed 2 nights in Mar 2024
Response from NICK on Apr 7, 2024
Please rest assured that we take your concerns very seriously, and we are actively addressing each of the issues you have raised with our team to prevent similar occurrences in the future. We understand the inconvenience and frustration you must have felt, and we deeply regret any disruptions to your plans and comfort.We are committed to rectifying these issues and improving our services to ensure that all our guests have a pleasant and comfortable stay. Your satisfaction is of the utmost importance to us, and we would welcome the opportunity to discuss this matter further with you to make things right.

2/10 Terrible

Zachary

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty
Stayed 3 nights in Mar 2024
Response from NICK on Apr 7, 2024
Please rest assured that we take your feedback very seriously and are actively addressing these concerns with our housekeeping and maintenance teams to ensure that our guests' comfort and satisfaction are not compromised.We understand the importance of providing a welcoming environment and maintaining high standards of cleanliness and comfort. Your comments will be used to improve our services and facilities for future guests.We value your patronage and hope to have the opportunity to regain your trust on your next vis

2/10 Terrible

Clari

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Is dirty
Stayed 6 nights in Mar 2024
Response from NICK on Apr 7, 2024
Thank you for sharing your recent experience with us. We sincerely apologize for the lack of hospitality you encountered upon arrival and for the cleanliness issues and unpleasant odor in your room.Please rest assured that we take your feedback very seriously and are actively addressing these concerns with our housekeeping and maintenance teams to ensure that our guests' comfort and satisfaction are not compromised.We understand the importance of providing a welcoming environment and maintaining high standards of cleanliness and comfort. Your comments will be used to improve our services and facilities for future guests.We value your patronage and hope to have the opportunity to regain your trust on your next visit.

4/10 Poor

WILLIE, Greenwood

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures are not what the property looks like. It’s a place to stay but I think they need to update pictures
Stayed 2 nights in Mar 2024
Response from NICK on Apr 7, 2024
Please rest assured that we take your feedback very seriously and are actively addressing these concerns with our housekeeping and maintenance teams to ensure that our guests' comfort and satisfaction are not compromised.We understand the importance of providing a welcoming environment and maintaining high standards of cleanliness and comfort. Your comments will be used to improve our services and facilities for future guests.We value your patronage and hope to have the opportunity to regain your trust on your next vis

2/10 Terrible

Alejandra Ramirez.

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El lavamanos estuvo tapado y la bañera y lo reportamos desde que llegamos y no hicieron nada. Y nada de económico que es. Se pago casi $500 por 2 noches y nos tuvimos que lavar la boca en la bañera. Los muchachos de front desk no les importo. Con actitud poco profesional. Don’t stay here is a waist of money. The carpet was really dirty
Stayed 2 nights in Mar 2024
Response from NICK on Apr 7, 2024
Please rest assured that we take your feedback very seriously and are actively addressing these concerns with our housekeeping and maintenance teams to ensure that our guests' comfort and satisfaction are not compromised.We understand the importance of providing a welcoming environment and maintaining high standards of cleanliness and comfort. Your comments will be used to improve our services and facilities for future guests.We value your patronage and hope to have the opportunity to regain your trust on your next visit

8/10 Good

Anthony

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
the staff is very nice, the restaurant and staff there are great people. overall, the place is somewhat tired, the rooster crowing @ 5:45 in the morning is not appreciated
Stayed 1 night in Mar 2024
Response from NICK on Apr 7, 2024
Dear Esteemed Guest,Thank you for sharing your feedback with us. We are delighted to hear that you found our staff to be very nice and that you enjoyed your experience at our restaurant.Regarding your concerns about the overall condition of the property and the rooster crowing early in the morning, we sincerely apologize for any inconvenience caused. Please be assured that we are continuously working to enhance our facilities and address any areas that may need improvement.Regarding the rooster crowing, we regret to inform you that this is beyond our control as it is not associated with the hotel. While we sympathize with the disturbance it may cause, unfortunately, there is little we can do to prevent it.Your feedback is valuable to us, and we appreciate your understanding. We hope that despite these inconveniences, you were able to enjoy your overall stay with us.Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.

10/10 Excellent

Scott

Business traveller, Travelled with partner
Excellent front desk and the Bar/Restaurant staff was amazing!!
Stayed 5 nights in Mar 2024
Response from NICK on Apr 5, 2024
Thank you so much for your review!

2/10 Terrible

ZULEMA

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
HORRIBLE, DISGUSTING, SHOULDN'T BE FOR RENT ....THE ROOMS WERE NASTY THE CARPET IN THE ROOM HAD AND ODOR OF MOLD WITH MANY STAIN ALL OVER THE CARPET ALSO WALL WERE BROKEN , FURNITURE WERE BROKEN AND VERY OLD , BATHROOMS DISGUSTING, MOLD BALCKSTAINS WITH NASTY DIRTY CURTAINS... WE WANT OUR MONEY BACK....BUT THEY DIDNT WANTED AND WE COULD AFFORD TO SPENT MORE MONEY SOME PLACE ELSE'S... PMEASE CAN SOMEONE CONTACT ME I. REGARDS TO THIS PLACE ...THANK YOU.
Stayed 2 nights in Mar 2024
Response from NICK on Apr 7, 2024
Please rest assured that we take your feedback very seriously and are actively addressing these concerns with our housekeeping and maintenance teams to ensure that our guests' comfort and satisfaction are not compromised.We understand the importance of providing a welcoming environment and maintaining high standards of cleanliness and comfort. Your comments will be used to improve our services and facilities for future guests.We value your patronage and hope to have the opportunity to regain your trust on your next visit

4/10 Poor

Marktus

Disliked: Cleanliness, property conditions & facilities
The smell in the building, hallways and the rooms were terrible. Carpets were not cleaned and had paints all on them. I had to wear mask to sleep so I could breathe. The customer service person changed room for me but it wasn’t different. The company needs to look into what gives the property such bad odor.
Stayed 2 nights in Mar 2024
Response from NICK on Apr 7, 2024
Please rest assured that we take your feedback very seriously and are actively addressing these concerns with our housekeeping and maintenance teams to ensure that our guests' comfort and satisfaction are not compromised.We understand the importance of providing a welcoming environment and maintaining high standards of cleanliness and comfort. Your comments will be used to improve our services and facilities for future guests.We value your patronage and hope to have the opportunity to regain your trust on your next visit

2/10 Terrible

Rebecca

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
We checked in to the hotel and as soon as we walked into the room we turned around and checked out! I understand that furniture & decor does not need to be updated, I just wanted a clean bed and room to slept in, but the room is filthy, carpet was disgusting, dead bugs on the floor. Open holes next to the air conditioning unit! Not safe!
Stayed 1 night in Mar 2024
Response from NICK on Apr 7, 2024
Please rest assured that we take your feedback very seriously and are actively addressing these concerns with our housekeeping and maintenance teams to ensure that our guests' comfort and satisfaction are not compromised.We understand the importance of providing a welcoming environment and maintaining high standards of cleanliness and comfort. Your comments will be used to improve our services and facilities for future guests.We value your patronage and hope to have the opportunity to regain your trust on your next visit