4/10 Poor
François
Jan 31, 2023
Liked: Cleanliness
Disliked: Communication
To be avoided for safety concern
Although the location is convenient and the apartment decent, but small, I strongly advise not to book there if you want to avoid very inconvenient and potentially unsafe situations.
As my plane was delayed, I contacted Tokio Suites to make sure I could check in no matter what time I’d arrive. I was given an AFFIRMATIVE answer. But, when I arrived, I COULDN’T GET IN. So, I had to look for another hotel. Walking on the streets with your luggage, late at night, is the last thing you want to do in Mexico City’s notoriously unsafe streets.
It took me about an hour and a half to finally find a hotel with a room available, which I booked despite its sky-high price. The next day, I was able to enter, but there was no one on location to talk to about my issue. The only means of communication then as well as during my whole stay there was on Whatsapp and, when they finally answered my messages, they refused to take responsibility and pay for the other hotel room.
Fortunately, when I let hotels.com know about the situation, they did compensate me. Kudos for hotels.com.
The day I was to return home, I faced the same problem: the door of the Tokio Suites building was locked. To get out, I had to call them, and it took them so long to come that my cab had already left when I got out, so I had to walk several blocks with my luggage looking for a cab. Can you imagine the situation in case of fire?
Because both these inconvenient instances are unsafe. Avoid booking there if you can.
François
Stayed 6 nights in Dec 2022