2/10 Terrible
Nicolas
Travelled with partner
Sep 20, 2023
Disliked: Cleanliness, amenities, property conditions & facilities
We arrived late (9pm) to our reservation. There was no sign for the hotel so we wandered around in the rain a bit until a local told us to ring a bell in one of the buildings. Someone let us in so we went in to get shelter from the rain and figure out if there was someone from the hotel inside. Once again there was no signs so we looked closer at the reservation which had a phone number to call in the fine print. After calling multiple times and being put on hold for a while someone finally picked up said they couldn’t see and hung up. Calling again they picked up the phone and played music in the background without saying a single word lol. We ended up scrambling to find to a different hotel. Next day I called Expedia to cancel the reservation. They contacted the hotel and promptly canceled it, I was hoping to get a refund but no refund was issued. Overall a horrible experience, no signs, no costumer support, we had to wait in the rain and pay same day prices to stay at a different hotel with no refund from this hotel.
Nicolas
Stayed 5 nights in Sep 2023