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On the beach
On the beach
Outdoor pool, open 8 AM to 7 PM, pool umbrellas, pool loungers
Outdoor pool, open 8 AM to 7 PM, pool umbrellas, pool loungers

Guest reviews

3.9 out of 5 Good
245 reviews
Guests rated this property 4.2/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
All-inclusive
Air conditioning
Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitizer provided

Map

Explore the area

Popular LocationEl Cid Country Club Golf Course8 min drive
Popular LocationSea Shell City Museum9 min drive
Popular LocationPunta Camaron Beach10 min drive
AirportMazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)33 min drive

Choose dates to view prices

Standard Room, Ocean View

4.5/5 guest room rating
  • Ocean view
  • Sleeps 4

Standard Room

3.9/5 guest room rating
  • Sleeps 4

About this area

Mazatlan

Located on the beach, Star Palace Hotel is in Mazatlan's Zona Dorada neighbourhood, an area with good shopping. El Faro Lighthouse is a notable landmark, and the area's natural beauty can be seen at Cerritos Beach and Playa Norte. Mazatlan Aquarium and Mazagua Aquatic Park are also worth visiting.
Visit our Mazatlan travel guide
View in a map
Popular Location

What's nearby

  • El Cid Country Club Golf Course - 8 min drive
  • Sea Shell City Museum - 9 min drive
  • Punta Camaron Beach - 10 min drive
  • Cerritos Beach - 11 min drive
  • Mazatlan International Center - 12 min drive

Getting around

  • AirportMazatlan, Sinaloa (MZT-General Rafael Buelna Intl.) - 33 min drive

Restaurants

  • Pelican — 1 min walk
  • Pacífica — 1 min walk
  • El Paraje The Place - 3 min walk
  • Restauran Bar la Costa Marinera - 4 min walk
  • Diego's Casa de Playa - 4 min walk

About this property

Star Palace Hotel

3.5-star hotel on the beach, near Cerritos Beach
Spend the day playing on the beach then return to dine at one of Star Palace Hotel's 3 restaurants. All 120 rooms provide conveniences such as sitting areas and coffee makers, plus complimentary wireless Internet access and flat-screen TVs with cable channels. Guests will also find room service (during limited hours), free bottled water and hairdryers.
Star Palace Hotel offers 120 forms of accommodation with laptop-compatible safes and complimentary bottles of water. This accommodation offers separate sitting areas. 40-inch Flat-screen televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Mazatlan hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

All-inclusive details

All-inclusive room rates at Star Palace Hotel are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Entertainment

On-site entertainment and activities

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Limited parking spaces

Food and drink

  • 3 restaurants
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Fitness centre
  • Outdoor pool

Family friendly

  • Babysitting/childcare (surcharge)
  • Free cots/infant beds
  • Outdoor pool

Conveniences

  • Lift

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Outdoors

  • Beachfront location
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

More

  • Designated smoking areas

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Free cots/infant beds
  • Linens

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • 40-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in between 3 PM and midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots (infant beds)

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

Pool access available from 8 AM to 7 PM

Property is also known as

Star Palace Hotel Hotel
Star Palace Hotel Mazatlan
Star Palace Hotel Hotel Mazatlan

Frequently asked questions

Can I cancel my reservation for free at Star Palace Hotel and receive a full refund?
Yes, Star Palace Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Star Palace Hotel cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Star Palace Hotel?
As of Oct 24, 2020, prices found for a 1-night stay for 2 adults at Star Palace Hotel on Nov 1, 2020 start from CA $64, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Star Palace Hotel have a pool?
Yes, this property has an outdoor pool. Pool access is from 8 AM to 7 PM.
Is Star Palace Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at Star Palace Hotel?
Self-parking is free at this property.
What time is check-in at Star Palace Hotel?
Check-in is from 3 PM to midnight. Late check-in is available during limited hours.
What time is check-out at Star Palace Hotel?
Checkout is at noon.
Are there all-inclusive benefits at Star Palace Hotel?
Some rate plans available at this hotel are all-inclusive.
Where is Star Palace Hotel located?
Nestled on the beach, this Zona Dorada hotel is within 3 mi (5 km) of Playa Brujas, Cerritos Beach and Mazatlan International Center. Punta Camaron Beach and El Cid Country Club Golf Course are also within 2 miles (3 km).
3.9
Good
5 - Excellent
94
4 - Good
84
3 - Okay
38
2 - Poor
14
1 - Terrible
15

4.2/5

Cleanliness

4.0/5

Staff & service

4.0/5

Amenities

4.1/5

Property conditions & facilities

5/5 Excellent

Travelled with group
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must stay in Mazatlán
Such a great place, right on the beach, you sleep with waves of the ocean on the background. Everything is new , staff is very friendly and helpful. Only complaint I had is a little further away from malecon but I guess can’t have it all . Overall I highly recommend this place and can’t wait till I go back
Stayed 2 nights in Mar 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Staff & service, amenities, property conditions & facilities
The level of customer service and the cleanliness. Location is good too.
Stayed 2 nights in Feb 2020

4/5 Good

Travelled with family and small children, Travelled with partner
Happy face iconLiked: Cleanliness, amenities, property conditions & facilities
My room wasn't ready on time. The buffet needs a lot of work, not so good.
Stayed 1 night in Dec 2019

4/5 Good

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Love the beach view, easy access to the beach and pool. Love that the hotel is on the strip and you have access to bars and restaurants within walking distance.
Stayed 1 night in Dec 2019

3/5 Okay

Travelled with partner
Sad face IconDisliked: Staff & service
Staff could have treated us better. Especially the check in personnel.
Stayed 3 nights in Dec 2019

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