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Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

Photo gallery for Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

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Private beach, free beach cabanas, sun loungers, beach towels
Private beach, free beach cabanas, sun loungers, beach towels
Private beach, free beach cabanas, sun loungers, beach towels
3 outdoor pools, free cabanas, pool umbrellas

Overview of Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

VIP Access

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

4.5 out of 5

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
Ave Ernesto Coppel Campana 201, Mazatlan, SIN, 82110

Explore the area

  • Popular LocationMazagua Aquatic Park3 min drive
  • Popular LocationWitches Beach4 min drive
  • Popular LocationMazatlan International Center10 min drive
  • AirportMazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)31 min drive

Choose dates to view prices

About this area

Mazatlan

Located in Mazatlan, Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive is on a private beach. Mazatlan International Center and Marina Mazatlan Golf Course are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Mazatlan Aquarium and Mazagua Aquatic Park. Looking to enjoy an event or a game while in town? See what's happening at Plaza de Toros or Teodoro Mariscal Stadium. Discover the area's water adventures with kayaking and scuba diving nearby, or enjoy the great outdoors with mountain biking and ecotours.

What's nearby

  • Mazagua Aquatic Park - 3 min drive
  • Witches Beach - 4 min drive
  • Cerritos Beach - 5 min drive
  • Mazatlan International Center - 10 min drive
  • El Cid Country Club Golf Course - 15 min drive

Restaurants

  • La Cordeliere — 1 min walk
  • The Bistro — 1 min walk
  • Looney Bean — 5 min drive
  • La Fonda at Villas El Rancho — 5 min drive
  • La Mona — 8 min drive

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 31 min drive

About this property

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

4.5-star property with pools, private beach, full-service spa
Catch some rays on Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 5 restaurants. All 378 rooms have LED TVs with satellite channels and feature kitchenettes with refrigerators, stovetops, and microwaves. Other amenities available to guests include free WiFi, pillowtop beds, and 24-hour room service.
Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive offers 378 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. Accommodations at this 4.5-star property have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

This Mazatlan property provides complimentary wireless Internet access. 32-inch LED televisions come with premium satellite channels and pay movies. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, a spa tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Armonia Spa has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Meals and beverages at companion properties
Limited gourmet or à la carte dining

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Cooking
Dancing
Language

Kids' club

Supervised activities for children between 4 and 12 years old

Entertainment

Onsite entertainment and activities
Theme parties

Awards and affiliations

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive is listed in the 2021 Travel + Leisure 500.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Free area shuttle

Food and drink

  • Free continental breakfast available daily 8:00 AM–11:00 AM
  • 5 restaurants
  • 4 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Things to do

  • 3 outdoor pools
  • 2 outdoor tennis courts
  • Beach volleyball
  • Children's pool
  • Fitness center
  • Full-service spa
  • Golf driving range
  • Sauna
  • Shopping
  • Snorkeling
  • Spa tub
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Free area shuttle
  • Free cribs/infant beds
  • Grocery/convenience store
  • Kitchenette
  • Laundry facilities
  • Microwave
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Elevator
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Free grocery shopping service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Beach loungers
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Private beachfront location
  • Rooftop terrace

Spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Beach towels
  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down comforter
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower/tub combination

Entertainment

  • 32-inch LED TV
  • Pay movies
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Kitchenette
  • Microwave
  • Refrigerator
  • Stovetop

More

  • Access via exterior corridors
  • Connecting rooms available
  • In-room massage
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - 4:00 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Guests are required to provide name and reservation number at the resort entrance, before approaching the reception area.
Guests will receive an email from the property 2 weeks prior to arrival with online check in information.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: USD 40 per person (roundtrip)
  • Airport shuttle fee per child: USD 40 (roundtrip)
  • Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Emerald Bay Pueblo Bonito
Emerald Bay Resort
Pueblo Bonito Emerald
Pueblo Bonito Emerald Bay
Pueblo Bonito Emerald Bay Mazatlan
Pueblo Bonito Emerald Bay Resort
Pueblo Bonito Emerald Bay Resort Mazatlan
Pueblo Bonito Resort Emerald Bay
Emerald Bay Mazatlan
Mazatlan Emerald Bay
Pueblo Bonito Emerald Bay Hotel Mazatlan
Pueblo Bonito Emerald Bay Resort All Inclusive Mazatlan
Pueblo Bonito Emerald Bay Resort Spa All Inclusive
Pueblo Bonito Emerald Bay Resort All Inclusive
Pueblo Bonito Emerald Bay All Inclusive Mazatlan
Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive Mazatlan

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 560 out of 987 reviews
5 - Excellent 57%
Rating 4 - Good. 267 out of 987 reviews
4 - Good 27%
Rating 3 - Okay. 101 out of 987 reviews
3 - Okay 10%
Rating 2 - Poor. 40 out of 987 reviews
2 - Poor 4%
Rating 1 - Terrible. 19 out of 987 reviews
1 - Terrible 2%

4.5/5

Cleanliness

4.4/5

Staff & service

4.3/5

Amenities

4.4/5

Property conditions & facilities

3/5 Okay

Travelled with partner
Liked: Cleanliness, amenities
Beautiful grounds, great location, friendly staff…. The rooms are quite dated, like late 80’s? They only have two double beds on the upper floors, unless you have them push those beds together 😄. If they ever decide to update the rooms to a more modern style, this property is just okay, also need a couple more restaurants
Stayed 7 nights in Nov 2021

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 3 nights in Nov 2021

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great service, great covid safety measures. The rooms were just a little more dated than their other properties
Stayed 7 nights in Nov 2021

3/5 Okay

Travelled with group
Liked: Cleanliness, staff & service
I don't normally leave reviews, but felt compelled to regarding this property to hopefully help others choose what is best for them. Pros: 1. Most of the staff were incredibly helpful and polite. 2. The grounds are lovely with all the flora and fauna. 3. The Bistro restaurant had excellent food and drinks. And it was Cons: 1. We were told we had a room with a view (after I asked and noticed snickering between the front desk staff assisting us... :/) and there was ZERO view. Unless you count the palm trees obstructing the view as a view. Guess I should have been more specific. 2. This resort apparently now also allows for large parties now. Which would be fine if they shut them down at a decent time. Friday night there was a ridiculously loud party that lasted until 5am. Not even joking. Could hear it in our room as if we were in the middle of the dance floor. Saturday night there was an outdoor wedding, same thing, didn't shut down until about 3am, but the added heart attack was the FULL BLOWN FIREWORK show at 1am. No warning. No calls. No notices to tell us of these events. 3. People go out at night to "reserve" their pool chairs for the next day with their bath towels, so good luck finding a chair at the pool. ridiculous. 4. This is a TIMESHARE resort. We were accosted with a hard sale immediately after checking in. and then again at breakfast during our meal. I had chosen this resort based on a past visit 13yrs ago. I will not be going back again.
Stayed 3 nights in Nov 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We are very happy there we have our favorite waiters for breakfast, poolside & dinner.. we will always use this resort for our vacation, its the best place to relax & unwind.. we never have to worry about anything..
Stayed 7 nights in Oct 2021