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Overview of Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

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Private beach, free beach cabanas, sun loungers, beach towels
Private beach, free beach cabanas, sun loungers, beach towels
Private beach, free beach cabanas, sun loungers, beach towels
3 outdoor pools, free cabanas, pool umbrellas

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

    Popular LocationMazagua Aquatic Park3 min drive
    Popular LocationWitches Beach4 min drive
    Popular LocationMazatlan International Center17 min drive
    AirportMazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)31 min drive
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About this area

Mazatlan

Located in Mazatlan, Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive is on a private beach. While the natural beauty of Witches Beach and Cerritos Beach can be enjoyed by anyone, those looking for an activity can check out Mazatlan International Center. Traveling with kids? Consider Mazatlan Aquarium and Mazagua Aquatic Park. Discover the area's water adventures with kayaking and scuba diving nearby, or enjoy the great outdoors with hiking/biking trails and mountain biking.
Visit our Mazatlan travel guide
Popular Location

What's nearby

  • Mazagua Aquatic Park - 3 min drive
  • Witches Beach - 4 min drive
  • Cerritos Beach - 5 min drive
  • El Cid Country Club Golf Course - 15 min drive
  • Mazatlan International Center - 17 min drive

Getting around

  • AirportGeneral Rafael Buelna Intl. Airport (MZT) - 31 min drive

Restaurants

  • La Cordeliere — 1 min walk
  • The Bistro — 1 min walk
  • Surf's Up Cafe — 15 min walk
  • Looney Bean — 5 min drive
  • La Fonda at Villas El Rancho — 5 min drive

About this property

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

4.5-star property with pools, private beach, full-service spa
Catch some rays on Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 5 restaurants. All 378 rooms have LED TVs with satellite channels and feature kitchenettes with refrigerators, stovetops, and microwaves. Other amenities available to guests include free WiFi, pillowtop beds, and 24-hour room service.
Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive offers 378 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. Accommodations at this 4.5-star property have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

This Mazatlan property provides complimentary wireless Internet access. 32-inch LED televisions come with premium satellite channels and pay movies. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, a spa tub, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Armonia Spa has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

All buffet and à la carte meals, snacks, and local beverages included
Meals and beverages at companion properties
Limited gourmet or à la carte dining

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Cooking
Dancing
Language

Kids' club

Supervised activities for children between 4 and 12 years old

Entertainment

Onsite entertainment and activities
Theme parties

Awards and affiliations

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive is listed in the 2020 Travel + Leisure 500.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking
  • Free valet parking
  • Limited parking spaces
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Free area shuttle

Food and drink

  • All buffet and à la carte meals, snacks, and local beverages included
  • 5 restaurants
  • 4 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Things to do

  • 3 outdoor pools
  • 2 outdoor tennis courts
  • Beach volleyball
  • Children's pool
  • Fitness center
  • Full-service spa
  • Golf driving range
  • Shopping
  • Snorkeling
  • Spa tub
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry cleaning service
  • Free area shuttle
  • Free cribs/infant beds
  • Grocery/convenience store
  • Kitchenette
  • Laundry facilities
  • Microwave
  • Refrigerator

Conveniences

  • ATM/banking services
  • Elevator
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Free grocery shopping service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 1 meeting room
  • Business center
  • Computer station

Outdoors

  • Beach loungers
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Private beachfront location
  • Rooftop terrace

Spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Beach towels
  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Ceiling fan
  • Down comforter
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower/tub combination

Entertainment

  • 32-inch LED TV
  • Pay movies
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Kitchenette
  • Microwave
  • Refrigerator
  • Stovetop

More

  • Access via exterior corridors
  • Connecting rooms available
  • In-room massage
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in from 4:00 PM - 4:00 PM
Express check-in

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Guests are required to provide name and reservation number at the resort entrance, before approaching the reception area.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: USD 40 per person (roundtrip)
  • Airport shuttle fee per child: USD 40 (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Emerald Bay Pueblo Bonito
Emerald Bay Resort
Pueblo Bonito Emerald
Pueblo Bonito Emerald Bay
Pueblo Bonito Emerald Bay Mazatlan
Pueblo Bonito Emerald Bay Resort
Pueblo Bonito Emerald Bay Resort Mazatlan
Pueblo Bonito Resort Emerald Bay
Emerald Bay Mazatlan
Mazatlan Emerald Bay
Pueblo Bonito Emerald Bay Hotel Mazatlan
Pueblo Bonito Emerald Bay Resort All Inclusive Mazatlan
Pueblo Bonito Emerald Bay Resort Spa All Inclusive
Pueblo Bonito Emerald Bay Resort All Inclusive
Pueblo Bonito Emerald Bay All Inclusive Mazatlan
Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive Mazatlan

Frequently asked questions

Can I cancel my reservation for free at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive and receive a full refund?
Yes, Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
Does Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive have a pool?
Yes, this property has 3 outdoor pools and a children's pool.
Is Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive pet-friendly?
No, pets are not allowed at this property.
How much is parking at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?
Self parking and valet parking are free at this property.
What time is check-in at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?
Check-in is from 4:00 PM - 4:00 PM.
What time is check-out at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?
Check-out is at 11 AM.
Does Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of USD 40 per person, roundtrip, applies.
Are there all-inclusive benefits at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?
Yes, the property is all-inclusive. All food and beverages are included, and activities include tennis, volleyball, language classes, and more.
Where is Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive located?
Nestled on the beach, this Cerritos property is within 3 mi (5 km) of Mazagua Aquatic Park, Witches Beach, and Mazatlan International Center. Cerritos Beach is 2.5 mi (4 km) away.
4.4
Excellent
5 - Excellent
558
4 - Good
274
3 - Okay
86
2 - Poor
38
1 - Terrible
17

4.5/5

Cleanliness

4.4/5

Staff & service

4.3/5

Amenities

4.4/5

Property conditions & facilities

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. I taught by room wouldn’t have ocean view because of the palms but it did. Service is excellent, I would definitely go back! Love it!!!!!!
Stayed 4 nights in Oct 2020

5/5 Excellent

Business traveller, Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally speaking, this place is a very nice, staff is also very polite..i would definitely stay there again... I paid all inclusive service and the only thing i didn't like is paying a fee for room service...but other tah that it was excellent
Stayed 3 nights in Oct 2020

5/5 Excellent

Travelled with family and small children
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property and Place but not good enough restaurants!
Stayed 4 nights in Oct 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Everything was perfect. Very clean
Stayed 3 nights in Sep 2020

3/5 Okay

Travelled with group
Happy face iconLiked: Amenities, property conditions & facilities
Stayed 6 nights in Sep 2020

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