Sports facility

Reviews of ibis Styles Marseille Provence AĆ©roport

3 out of 5
ibis Styles Marseille Provence AĆ©roport
24 Rue De Madrid, Zi Les Estroublans, Vitrolles, Bouches-du-Rhone

Reviews

8.2

Very good

Rating 10 - Excellent. 215 out of 596 reviews" "
Rating 8 - Good. 254 out of 596 reviews" "
Rating 6 - Okay. 76 out of 596 reviews" "
Rating 4 - Poor. 26 out of 596 reviews" "
Rating 2 - Terrible. 25 out of 596 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Noel Feng Sheng

Travelled with group
Liked: Staff & service, property conditions & facilities
Affordable stay with complimentary airport transfer provided.
Stayed 1 night in Apr 2024

8/10 Good

Kaoutar

Travelled with group
Liked: Staff & service
it's good for one night. breakfast was great
Stayed 1 night in Apr 2024
Response from . on Apr 29, 2024
Thank you .

10/10 Excellent

Ludmilla

Liked: Amenities, property conditions & facilities
Clean and comfy and quiet rooms. Amazing staff! Lovely outdoor area. Wished there was a coffee machine in room and a recycling bin. Place was perfect after a long flight especially if you need to take the train the next day as there is a shuttle to and from the airport and there's a shuttle to the train station which was really a big plus for me
Stayed 1 night in Apr 2024
Response from Arthur - Chef de RĆ©ception on Apr 24, 2024
Thank you so much for your positive feedback and valuable insights! We're delighted to hear that you enjoyed the cleanliness, comfort, and tranquility of our rooms, as well as the friendliness of our staff.We appreciate your suggestions regarding having a coffee machine in the room and a recycling bin. Your feedback is essential in helping us continuously improve our services and facilities.We're glad to hear that our shuttle service to the airport and train station was a significant advantage for you, making your stay even more convenient after a long flight.We look forward to welcoming you back to Ibis Styles Marseille Provence Airport on your next trip. See you soon!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was a great hotel, loved the updated theme. The check-in staff let us have our room early and that was greatly appreciated. The only reason why I gave the staff a 3 star is because the women in the dining/bar was so unprofessional and rude to us when ordering an afternoon drink. She rolled her eyes and huffed and puffed. Then when we returned to the RESTAURANT for food, because that is what a restaurant serves, she told us that all they had was pizza. Since there was no dining around, we said that would be fine. AGAIN---she huffed and puffed and walked over and grabbed this sandwich-board menu and aggressively slammed it down in front of our table---I was so flabbergasted that we got up and went to our rooms and UBERed in Subway. Her manger needs to speak to her about customer service, my husband thinks SHE IS THE MANAGER---if she is, the owners need a performance review immediately. Her rating would be ZERO stars.
Stayed 1 night in Apr 2024
Response from Arthur - Chef de RĆ©ception on Apr 29, 2024
Nous vous remercions d'avoir partagĆ© votre expĆ©rience aprĆØs votre rĆ©cent sĆ©jour chez nous. Nous sommes ravis d'apprendre que vous avez trouvĆ© votre sĆ©jour satisfaisant et que vous avez apprĆ©ciĆ© notre petit-dĆ©jeuner.Votre avis est prĆ©cieux pour nous, et nous sommes heureux de savoir que vous avez passĆ© une bonne nuit parmi nous. Nous continuerons Ć  nous efforcer de fournir un service de qualitĆ© et des expĆ©riences mĆ©morables Ć  tous nos clients.Si vous avez d'autres commentaires ou des suggestions pour amĆ©liorer votre expĆ©rience lors de votre prochain sĆ©jour, n'hĆ©sitez pas Ć  nous les communiquer. Nous sommes lĆ  pour vous assurer un sĆ©jour agrĆ©able Ć  chaque visite.Au nom de toute l'Ć©quipe de l'HĆ“tel Ibis Styles Marseille Provence AĆ©roport, je vous remercie sincĆØrement pour votre retour positif. Nous avons hĆ¢te de vous accueillir Ć  nouveau pour une autre expĆ©rience formidable.Cordialement,

8/10 Good

pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Arthur - Chef de RĆ©ception on Apr 7, 2024
Bonjour Pierre, Nous vous remercions pour votre note positive de 4/5 ! Votre satisfaction est notre prioritƩ, et nous sommes heureux que votre sƩjour Ơ l'Ibis Styles Marseille Provence AƩroport ait ƩtƩ satisfaisant. Nous prenons en compte votre retour et restons Ơ votre disposition pour toute suggestion d'amƩlioration. Nous espƩrons avoir le plaisir de vous accueillir Ơ nouveau lors de votre prochaine visite dans la rƩgion.

8/10 Good

Asif

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Arthur - Chef de RĆ©ception on Feb 14, 2024
We very much appreciate your comments regarding your stay at the ibis Styles Marseille Provence AĆ©roport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Arthur - Chef de RĆ©ception on Feb 14, 2024
Bonjour,Nous vous remercions pour vos commentaires suite Ć  votre sĆ©jour Ć  ibis Styles Marseille Provence AĆ©roport. Cā€™est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos apprĆ©ciations avec toute notre Ć©quipe. Votre satisfaction est la plus belle rĆ©compense pour notre personnel qui travaille jour aprĆØs jour pour vous offrir un service irrĆ©prochable. Dans lā€™attente de vous accueillir de nouveau, nous vous prions de croire en lā€™expression de nos sentiments les meilleurs.Arthur - Chef de rĆ©ception.

10/10 Excellent

Rene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Vladimir

Stayed 1 night in Oct 2023

8/10 Good

Jim

Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food, friendly staff, great little pool
Stayed 3 nights in Oct 2023

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy
Very easy transport to and from airport. I would do it again.
Stayed 1 night in Sep 2023

2/10 Terrible

Susan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not enjoy our stay at this hotel. It started off badly when the shuttle driver picked us up at the airport. The driver drove too fast and seemed reckless as he nearly hit another car when exiting the airport. The hotel looked very tired and dirty. The carpet in the hallways had multiple stains that looked like vomit. The carpet in the room felt dirty but you couldn't tell there were stains because of the dark color. The bathroom was ancient and the toilet was awful. It barely functioned and it took many flushes to clear the bowl. There was no coffee or kettle in the room. The hotel did have a coffee machine in the restaurant and we thought we could get tea or coffee during the day but the machine was turned off after breakfast. When we asked about getting tea after breakfast, the employee working in the restaurant yelled at us. The food in the restaurant was barely passable. The only positive was that the outdoor area was ok. This was the worst hotel that we have ever stayed at.
Stayed 1 night in Sep 2023

10/10 Excellent

pascale

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good vibes for economy hotel
Disappointed that the airport shuttle stopped running at 23:30 since the last flights come in just after that. Beware as you look for free shuttles! The vibe is fun and unexpected. Breakfast was pretty expansive. Decor feels a bit cheap.
Stayed 1 night in Sep 2023

10/10 Excellent

Gholamreza

Stayed 1 night in Sep 2023

6/10 Okay

Maridel

Liked: Staff & service
Rooms aren't great but tolerable. The breakfast menu is really good for the price. Fresh orange juice and good selection of bread and pastries. Staff are helpful and friendly. I was impressed.
Stayed 2 nights in Aug 2023
Response from Adr on Sep 7, 2023
Dear guest,We very much appreciate your comments regarding your stay at the ibis Styles Marseille Provence AĆ©roport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The reception

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
This is a budget hotel that I booked for 1 night as I had an early flight the next morning. All I was expecting was a clean room and a restaurant to grab a drink and a quick bite to eat. The entire hotel is desperately in need of a renovation which wouldnā€™t be so bad if it was clean but all the carpets are worn and dirty. My room looked like it might have flooded at some point with water stained baseboards, bleached out carpeting, etc. The bathroom shower had mold growing in it and there was a big patch of what looked like black mold on the bathroom wall near the floor. The entire hotel had some cheesy 70ā€™s airport/airplane motif. The restaurant only offered a buffet dinner option and it looked so unappealing that I walked to a grocery store down the road. No one else was in the restaurant and the pizza options that were advertised were not available for some reason. I knew that the shuttle did not start service in the morning in time for me to use it but I was not expecting to have to pay 30 Euros for a taxi. I could have used that money to upgrade and stay elsewhere that was actually near the airport. I booked this stay so I have no one else to blame. Very disappointing experience.
Stayed 1 night in Aug 2023
Response from Adr on Sep 7, 2023
Dear guest,Thank you for taking the time to tell us about your experience at the ibis Styles Marseille Provence AĆ©roport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,The reception

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Warm welcome from friendly staff, lovely pool area and garden, quiet room. Dinner menu is very restricted but the food was satisfying, could do with more choices. Breakfast was very nice, fresh orange juice, loads of pastries and bread item to choose from plus cheese and cold meat, fruits, yogurt etcā€¦ will definitely use this hotel again
Stayed 1 night in Aug 2023
Response from Adr on Sep 7, 2023
Dear guest,Thank you for taking the time to tell us about your experience at the ibis Styles Marseille Provence AĆ©roport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,The Reception

6/10 Okay

Thomas

Travelled with family
Liked: Staff & service
Stayed In the old section non renovated. Dirty carpet.
Stayed 1 night in Aug 2023
Response from La Direction on Aug 9, 2023
Dear, We do appologize for the inconvenience caused.You should ask the reception's desk to move you into another room.We try to clean all carpets every month but according to availibitily, it's difficult for us to do it on the same time.Best Regards.Gaetan

6/10 Okay

Halima

Stayed 1 night in Jul 2023
Response from A on Aug 4, 2023
Madame,Nous vous remercions pour vos commentaires suite Ć  votre sĆ©jour Ć  l'hĆ“tel.Cā€™est avec grand plaisir que nous recevons vos compliments et vos observations. Aussi, nous ne manquerons pas de partager vos apprĆ©ciations avec toute notre Ć©quipe. Votre satisfaction est la plus belle rĆ©compense pour notre personnel qui travaille jour aprĆØs jour pour vous offrir un service irrĆ©prochable.Dans lā€™attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en lā€™expression de nos sentiments les meilleurs.La RĆ©ception

10/10 Excellent

Soraya

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
the staff very polite and helpful
Stayed 1 night in Jul 2023
Response from A on Aug 4, 2023
Madame,Nous vous remercions dā€™avoir pris le temps de nous Ć©crire Ć  la suite de votre sĆ©jour Ć  l'hĆ“tel.Nous sommes dĆ©solĆ©s que le service et la prestation nā€™aient pas Ć©tĆ© Ć  la hauteur de vos attentes, et nous vous prions dā€™accepter nos plus sincĆØres excuses.Les hĆ“tels {brand} sont dĆ©sireux de vous offrir la meilleure qualitĆ© de service pour vos sĆ©jours ; par consĆ©quent, votre avis est trĆØs prĆ©cieux.Soyez assurĆ©e que les mesures nĆ©cessaires seront mises en œuvre afin dā€™amĆ©liorer la qualitĆ© des prestations Ć©voquĆ©e. De nouveau, nous vous remercions pour vos commentaires et espĆ©rons regagner votre confiance lors dā€™un prochain sĆ©jour.Dans lā€™attente de vous accueillir prochainement, nous vous prions de croire, Madame, en lā€™expression de nos sentiments les meilleurs.La RĆ©ception

10/10 Excellent

Monika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service and stay. Recommend
Stayed 1 night in Jul 2023
Response from A on Aug 4, 2023
Madame,Nous vous remercions dā€™avoir pris le temps de nous Ć©crire Ć  la suite de votre sĆ©jour Ć  l'hĆ“tel.Nous sommes dĆ©solĆ©s que le service et la prestation nā€™aient pas Ć©tĆ© Ć  la hauteur de vos attentes, et nous vous prions dā€™accepter nos plus sincĆØres excuses.Les hĆ“tels ibis sont dĆ©sireux de vous offrir la meilleure qualitĆ© de service pour vos sĆ©jours ; par consĆ©quent, votre avis est trĆØs prĆ©cieux.Soyez assurĆ©e que les mesures nĆ©cessaires seront mises en œuvre afin dā€™amĆ©liorer la qualitĆ© des prestations Ć©voquĆ©e. De nouveau, nous vous remercions pour vos commentaires et espĆ©rons regagner votre confiance lors dā€™un prochain sĆ©jour.Dans lā€™attente de vous accueillir prochainement, nous vous prions de croire, Madame, en lā€™expression de nos sentiments les meilleurs.La RĆ©ception

2/10 Terrible

Margaret

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from A on Aug 4, 2023
Madame,Nous vous remercions dā€™avoir pris le temps de nous Ć©crire Ć  la suite de votre sĆ©jour Ć  l'hĆ“tel.Nous sommes dĆ©solĆ©s que le service et la prestation nā€™aient pas Ć©tĆ© Ć  la hauteur de vos attentes, et nous vous prions dā€™accepter nos plus sincĆØres excuses.Les hĆ“tels ibis sont dĆ©sireux de vous offrir la meilleure qualitĆ© de service pour vos sĆ©jours ; par consĆ©quent, votre avis est trĆØs prĆ©cieux.Soyez assurĆ©e que les mesures nĆ©cessaires seront mises en œuvre afin dā€™amĆ©liorer la qualitĆ© des prestations Ć©voquĆ©e. De nouveau, nous vous remercions pour vos commentaires et espĆ©rons regagner votre confiance lors dā€™un prochain sĆ©jour.Dans lā€™attente de vous accueillir prochainement, nous vous prions de croire, Madame, en lā€™expression de nos sentiments les meilleurs.La RĆ©ception

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, friendly staff & good facilities
Stayed 2 nights in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Exceeded expectations! Service was faultless! Each member we encountered from shuttle to beyond - perfect! Needed a basic stay due to timing and location but would definitely be back by choice!!
Stayed 1 night in May 2023

2/10 Terrible

Ge

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible staff leader for room service , rude and not helpful
Stayed 1 night in May 2023

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Kirsten, Portsmouth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fresh squeezed orange juice!
Stayed 1 night in Apr 2023

10/10 Excellent

Pascale

Business traveller
Stayed 1 night in Apr 2023

10/10 Excellent

Rahul, Mansfield

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious rooms and near the airport. only a 10-15 minute drive. The hotel is perfect for a day or two stay. Very clean, hot showers, and excellent breakfast. We enjoyed the fact that hotel lobby was very kids friendly and fun. We would recommend this place.
Stayed 1 night in Mar 2023

8/10 Good

Renate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for pre-depart overnightt before flying out of Marseille. Staff were very friendly and helpful. Breakfast was very good and diverse. We enjoyed the stay.

8/10 Good

Phillip

2/10 Terrible

William

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
The convenience of an airport shuttle was not worth the misery of trying to sleep with no air conditioning. We opened the windows, which do not have screens, to get some air but the room was soon infested with mosquitoes! It was the worst hotel stay I have ever experienced.
Stayed 1 night in Oct 2022

8/10 Good

Loretta

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The food facility available was awful. Only pizza and lasagne and was overpriced and inedible. Even the staff sympathised with our complaint.
Stayed 1 night in Oct 2022

10/10 Excellent

Ivan

Stayed 1 night in Sep 2022

4/10 Poor

Angelea

Stayed 1 night in Sep 2022

6/10 Okay

Niclas

Travelled with family
Liked: Staff & service
Disliked: Amenities
It works for a one night stay. It's cheap so don't expect anything else :)
Stayed 1 night in Sep 2022

4/10 Poor

lisa

Travelled with family
Disliked: Staff & service, amenities
.
Stayed 1 night in Aug 2022

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

Sandra Ruth

Stayed 7 nights in Aug 2022

6/10 Okay

Ahmad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CAREFUL Confirm with the hotel that your room have AC ! Half of the rooms doesnā€™t have, we were lucky enough that a room with AC was free up so we could change rooms
Stayed 1 night in Jul 2022

10/10 Excellent

Delphine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Marcia Michele

Stayed 1 night in Jul 2022

8/10 Good

Jez

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Typical Airport Hotel
The hotel is a typical Airport Hotel. Good food, comfortable room. Staff very good.
Stayed 2 nights in May 2022

8/10 Good

Lois, Greenbrae

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The dining room was fine but the morning transportation didn't work until too late for our flight. thus, the hotel ordered a taxi for us but failed to tell us how much the taxi would be--a ten minute ride was 30 euros!
Stayed 1 night in Jun 2022

10/10 Excellent

Gustavo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

2/10 Terrible

Takeshi

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Carpet was wetā€¦
Stayed 1 night in Aug 2021

8/10 Good

Radu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay near Marseille Airport.
Stayed 1 night in Mar 2021

10/10 Excellent

StƩphane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020