Find Hotels by Accor Hotels in Manhattan

"The manager Ciara, the kitchen staff and the evening housekeeping/ maintenance crew were great They took care of our needs. The day shift housekeeping staff barely spoke English if any and didn’t do anything we asked like give us towels , take trash And dirty towels from room. The whole day would pass and the evening crew would have to get it for us. The front desk staff with exception of Ciara had NO customer service skills at all. They checked you in by telling you to “fill out this paper”, “ I need your ID”, there would be no other communication as We checked in and I had to ask about charges because no explanation was offered and when we checked out the young lady at desk refused to give me a receipt for my stay she told me “ you can get it from the people you booked through “ even though I asked her to give it to me and that I have never had a receipt come from the third party company. She still refused. We made the best of our stay, pool was ice cold so couldn’t enjoy that and we won’t be staying here again but the staff that did help us is the reason I rated it the way that I did because I didn’t want the few negatives to over shadow the staff that were great and did a wonderful job helping us but this comment is for feedback purposes so maybe when others come there can be a few changes made to make the overall experience great for everyone!"

"We love the room"

"Love it"

"Great stay, would recommend "

"Front desk employee Ryan was especially warm and friendly. Building, lobby and room were new and were very well-maintained."

"Nice staff. Fresh and clean room"

"This place was great! My dog accompanied me and was treated like a king! Very friendly staff and nice amenities."

"This hotel was so cozy and comfortable. My room was comfortable, the bed was cozy and the pool was so clean and I enjoyed the swim I got in. Such a great hotel I'll definitely stay again"

"I was satisfied with my stay only thing is the bed wasn’t the best."