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The Westin Palace, Madrid

Photo gallery for The Westin Palace, Madrid

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Premium bedding, pillowtop beds, minibar, in-room safe
Premium bedding, pillowtop beds, minibar, in-room safe
Premium bedding, pillowtop beds, minibar, in-room safe
Premium bedding, pillowtop beds, minibar, in-room safe

Overview of The Westin Palace, Madrid

The Westin Palace, Madrid

5 out of 5

4.5/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
Plaza de las Cortes, 7, Madrid, Madrid, 28014

Explore the area

  • Popular LocationGran Via Street6 min walk
  • Popular LocationPuerta del Sol7 min walk
  • Popular LocationPlaza Mayor15 min walk
  • AirportMadrid (MAD-Adolfo Suarez Madrid-Barajas)15 min drive

Choose dates to view prices

About this area

Madrid

The Westin Palace, Madrid is located in Literary Quarter, a neighborhood in Madrid, and is in the city center and near a metro station. Teatro de la Zarzuela and House-Museum of Lope de Vega are cultural highlights, and some of the area's notable landmarks include Fountain of Neptune and Parroquia Jesus de Medinaceli. Looking to enjoy an event or a game while in town? See what's going on at Santiago Bernabeu Stadium. Spend some time exploring the area's activities, including golfing. Guests love the hotel's location for the sightseeing.

What's nearby

  • Congress of Deputies - 1 min walk
  • Thyssen-Bornemisza National Museum - 2 min walk
  • Gran Via Street - 6 min walk
  • Puerta del Sol - 7 min walk
  • Plaza Mayor - 15 min walk

Getting around

  • Sevilla Station - 6 min walk
  • Madrid Recoletos Station - 13 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 15 min drive

Restaurants

  • El Rincón — 2 min walk
  • Taberna de la Dolores — 3 min walk
  • El Barril de las Letras — 3 min walk
  • Los Gatos — 3 min walk
  • La Huerta de Tudela — 3 min walk

About this property

The Westin Palace, Madrid

Luxury Madrid hotel in Literary Quarter, near Congress of Deputies
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Additionally, coffee/tea in a common area, massage/treatment rooms, and 24-hour room service are onsite. All 470 soundproofed rooms feature pillowtop beds and 24-hour room service. Guests can enjoy deep soaking tubs, and other standard amenities include minibars, premium bedding, and LED TVs. Housekeeping is available on request.
The Westin Palace, Madrid offers 470 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. LED televisions are featured in guestrooms.

Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe Tourism Certified (Spain)
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Wired Internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking
  • Onsite parking options include a garage
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–11 AM: EUR 40 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • Shopping

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning service
  • Hair salon
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • Portuguese
  • Spanish

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Terrace

Spa

  • Massage/treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • Cable/satellite channels
  • LED TV
  • Premium channels

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Slippers
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - 1 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay free
Dogs and cats welcome
Food and water bowls are available
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 66.0 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 40 per person (approximately)
  • Fee for in-room wireless Internet: EUR 19 per day (rates may vary)
  • Fee for in-room wired Internet: EUR 19 per stay (rates may vary)
  • Valet parking fee: EUR 40 per night
  • Rollaway bed fee: EUR 66.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and Eurocard; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Madrid Palace Westin
Madrid Westin Palace
Palace Madrid
Palace Madrid Westin
Westin Madrid
Westin Madrid Palace
Westin Palace
Westin Palace Hotel
Westin Palace Hotel Madrid
Westin Palace Madrid
The Westin Palace Madrid Hotel Madrid
Westin Palace Madrid Hotel
The Westin Palace, Madrid Hotel
The Westin Palace, Madrid Madrid
The Westin Palace, Madrid Hotel Madrid

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 650 out of 971 reviews
5 - Excellent 67%
Rating 4 - Good. 227 out of 971 reviews
4 - Good 23%
Rating 3 - Okay. 59 out of 971 reviews
3 - Okay 6%
Rating 2 - Poor. 21 out of 971 reviews
2 - Poor 2%
Rating 1 - Terrible. 14 out of 971 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.5/5

Staff & service

4.5/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a wonderful hotel. The only thing I didn’t like was that there were a lot of people in the lobby, and, check in and check out took much more time than at other hotels
Stayed 2 nights in Oct 2021

1/5 Terrible

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the Westin Palace in Madrid, thinking that I would be receiving the quality of service that the Westin Palace is known for. Upon checking in I found that my room was infested with bugs. I notified the front desk and they treated the issue very nonchalantly. The Westin is certainly not taking precautions to sanitize their rooms because of the Covid pandemic, as most hotels out there are. When I spend the amount that the Westin is charging for a two night stay I am expecting my room to be clean and I certainly expect it to be insect free. If a clean room in Madrid is what you’re looking for I would avoid the Westin Palace at all costs!
Stayed 2 nights in Oct 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 2 nights in Sep 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Location, Breakfast and room comfort are amazing. Lobby entrance is poor when compared to other 5 stars hotels.
Stayed 2 nights in Sep 2021

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic staff. Cleaners came in early without waiting to see if we were awake.
Stayed 1 night in Sep 2021