Executive Suite Opale, 29 Place Bellecour 69002 Lyon
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Reviews of MiHotel

MiHotel
5 place Bellecour, Lyon, Rhone

Reviews

8.4

Very good

Rating 10 - Excellent. 219 out of 443 reviews" "
Rating 8 - Good. 131 out of 443 reviews" "
Rating 6 - Okay. 41 out of 443 reviews" "
Rating 4 - Poor. 27 out of 443 reviews" "
Rating 2 - Terrible. 25 out of 443 reviews" "

8.8/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Marion

Travelled with partner
Disliked: Amenities
Bed was great. A few lights didn’t work. The wifi kept kicking me off and I had to enter my info every time I needed it. A ball of hair in the pouch by the sink. The toilet button cracked-very unhygienic.
Stayed 1 night in Mar 2024
Response from The MiTeam on Apr 4, 2024
Dear All, We are deeply sorry to read about these small inconveniences and we thank you for your feedback.We will forwarded this information to the relevant service as this is not at all up to our regular service.Staying at your disposal,The MiTeam

10/10 Excellent

June

Liked: Cleanliness, staff & service, property conditions & facilities
The Grenat house is modern decorated, with a fancy fireplace. The bathroom is huge, with a tempting tub, and spacious shower area. The shower was strong with 3 modes of water stream. It was very enjoyable to take a shower. The apartment is in a courtyard, so it is very quiet but also walkable to all the famous sightseeing. We enjoy our stay very much. The only glitch is the door is really really heavy, you have to pull in and pull out aggressively. I was never able to open the door, my 25 year old son did the heavy pushing every time. Another thing is the toilet is away from the bathroom, you have to walk a couple of minutes to the bathroom to wash hands after the toilet. After all, it was a very nice property, we would stay again next time in Lyon.
Stayed 1 night in Dec 2023
Response from The MiTeam on Jan 2, 2024
Hello,Thank you very much for your excellent feedback on your first MiHotel experience.It is a real pleasure to have you as a guest.We look forward to welcoming you back soon.The MiTeam

8/10 Good

Marco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only criticism would be the lack of pots and pans given the apt has a full kitchen with utensils, cups and plates.
Stayed 3 nights in Dec 2023
Response from The MiTeam on Dec 17, 2023
Hello,We are very happy that our concept has seduced you and that you have appreciated all the comfort at your disposal.For your information, we offer a kitchen pack as an extra so that you have all the utensils you need.Thank you very much and see you soon,The MiTeam

10/10 Excellent

María

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great
Stayed 1 night in Nov 2023
Response from The MiTeam on Dec 17, 2023
Dear Maria,We thank you for your excellent rating and your kind comment.We wish you a nice day,MiTeam

4/10 Poor

Jeff

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We were given the wrong access code to the property and we were caught outside in the rain/cold for 30minsat 10:45pm on Friday night as we phone mihotel, after 4 calls they eventually gave us a different access code that worked. not the romantic start to my wife's birthday weekend I had hoped for. They then called us after checking out on Sunday at the airport - I had assumed to apologise for the experience and offer some kind of discount, but no they called to ask if we took the keys (which we never had access to) - ultimately a messy and poor experience and wish we had just gone to a normal hotel with a front desk.
Stayed 2 nights in Dec 2023
Response from The MiTeam on Dec 17, 2023
Hello,Thank you for taking the time to give us feedback and we are sorry that you did not enjoy our establishment.The MiTeam

10/10 Excellent

Delia

Liked: Cleanliness, staff & service, property conditions & facilities
Elegant and clean
Stayed 1 night in Nov 2023
Response from La MiTeam on Dec 7, 2023
Bonjour,Nous vous remercions pour ce commentaire très positif et sommes heureux que notre concept vous ait séduit.A très bientôt,La MiTeam

10/10 Excellent

Ben

Stayed 1 night in Nov 2023

2/10 Terrible

thierry

Disliked: Cleanliness, staff & service, property conditions & facilities
this is NOT a hotel
Stayed 4 nights in Sep 2023
Response from The MiTeam on Nov 7, 2023
Hello,Thank you for taking the time to share your comments with us. We are sorry that you did not enjoy our establishment. We would have liked to have more details about your dissatisfaction.The MiTeam

10/10 Excellent

Graeme

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique and luxurious accommodation, especially the bathroom. Towels were not replaced and cooking equipment would have been useful.
Stayed 3 nights in Oct 2023
Response from The MiTeam on Oct 25, 2023
Hello,Thank you very much for your feedback and for your excellent rating. We take your comments into account as we attach great importance to your remarks in order to continuously improve our quality of service. In view of the current situation and our aim to help reduce our impact on the environment, bath linen is not changed every day, but only on request.We look forward to welcoming you back soon.The MiTeam

4/10 Poor

Mike

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
The air conditioning was out, the staff left our door open which left important items left out that could have been taken. Unless we get credited, I wouldn’t go back
Stayed 2 nights in Oct 2023
Response from The MiTeam on Oct 18, 2023
Hello, Thank you for taking time to share your experience MiHotel.We are really sorry about these inconveniences. Your critical comments have been noted. We will consider carefully them. The MiTeam

8/10 Good

Luc

Stayed 3 nights in Oct 2023
Response from La MiTeam on Oct 18, 2023
Un grand merci pour cette bonne note et à très bientôt,La MiTeam

10/10 Excellent

Edmond

Stayed 1 night in Oct 2023
Response from Sophie on Oct 10, 2023
Bonjour,Nous vous remercions pour cette excellente note qui nous ravie et sommes très heureux que notre concept vous ait séduit.A très bientôt,La MiTeam

10/10 Excellent

Agnes

Stayed 3 nights in Sep 2023
Response from Sophie on Oct 9, 2023
Nous vous remercions pour cette excellente note et espérons avoir le plaisir de vous accueillir à nouveau très prochainement.La MiTeam

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great suite e.g. a one bedroom flat in a house. Very close to hotel de ville, the Rhone, etc. Convenient shop and coffe shop h Just 20metres away! Great kitchen with ftidge if you want to eat in, spacious and confortable bedroom, huge bathroom, I recommend for solo travellers and couples...
Stayed 1 night in Sep 2023
Response from Sophie on Oct 9, 2023
Hello,Thank you very much for your excellent feedback on your MiHotel experience. We are delighted to read that you had a pleasant time, please know that your satisfaction is our priority.We look forward to welcoming you back soon,The MiTeam

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Rugby trip to Lyon
Rugby trip to Lyon. Generally the room was large, well equipped and was in a great location for access to all of central Lyon. The bed was excellent, very comfortable and large, nice bath in the bedroom and even a swing in the room. A few negatives: Not sure which room we were getting, as when booking it was not made easy to determine exactly which room and which location we were booking. views from this one were not great! The access was dark and up stairs in a back building, we got used to it but a little off putting initially. the key pad access didn't work, so had to phone and get access to a key box outside, which I think was known before we got there. the room could do with a little bit of TLC. the shower didn't drain well, which resulted in a small flood, no plug in sink, floors look a little worn, etc. Overall though a good stay and a very comfortable room
Stayed 3 nights in Sep 2023
Response from Sophie on Oct 4, 2023
Hello Robert,Thank you very much for your feedback and for your excellent rating. We take your comments into account as we attach great importance to your remarks in order to continuously improve our quality of service.We look forward to welcoming you back soon.The MiTeam

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suite Success.
The hotel was is a great location for access around the city. The suite was very welcoming after a long day of travel. Helpful staff was a boon too. We are definitely booking another stay when we next visit Lyon. A welcome oasis after a long train journey from Milan.
Stayed 1 night in Sep 2023
Response from Sophie on Oct 4, 2023
Hello Simon,Thank you for your very kind feedback.We are very happy that our concept has seduced you and that you have appreciated all the comfort at your disposal.Thank you very much and see you soon,The MiTeam

6/10 Okay

Christopher

Stayed 4 nights in Sep 2023
Response from The MiTeam on Oct 10, 2023
Hello Christopher,Thank you for your feedback.For your next stays, we invite you to give details on what may have lowered the overall rating, so that we can improve the quality of our service.The MiTeam

4/10 Poor

MOHAMED

Disliked: Cleanliness, staff & service
Stayed 3 nights in Sep 2023
Response from Sophie on Oct 4, 2023
Hello,Thank you for taking the time to give us feedback and we are sorry that you did not enjoy our establishment. We would have liked to have more details about your dissatisfaction.The MiTeam

2/10 Terrible

Hong

Travelled with partner
Liked: Cleanliness
I booked 5 place Bellecour, Lyon, Rhone, 69002 France, but got moved to 31 rue de la Charité, 69002 Lyon for whatever reason they came up, and no one told me until I found out after I couldn't get in to 5 Bellecour. I ended up spending more than one hour more to find the place and get in to the room. The location wasn't what I expected, and the place also smell not very good. It's a very bad experience for me.
Stayed 1 night in Aug 2023
Response from The MiTeam on Oct 10, 2023
Hello Hong,Thank you for taking the time to give us feedback and we are sorry that you did not enjoy our establishment.MiTeam

4/10 Poor

Nikolaos

Travelled with partner, Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
The property should not be allowed to advertise itself as a hotel. It is not a hotel. A company owns numerous studio flats around the city. They are not easily contactable (especially if you do not speak French) if any issues arise. Overall, they make everything look so much better in the pictures on their website than what you find when you get in. Generally, it is overpriced due to the lack of service you would expect from a hotel.
Stayed 2 nights in Aug 2023
Response from Sophie on Sep 7, 2023
Hello,Thank you for taking the time to give us feedback and we are sorry that you did not enjoy our establishment.The MiTeam

8/10 Good

Jenna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a boutiquet hotel experience. The room was lovely and very big. Clean and modern. It is a bit of a walk from the office and we needed leaveour luggae because we were to early for check in but the woman who worked there was lovely andlet us leave pieces there. The location is pretty center in town. We enjoyed out stay.
Stayed 1 night in Jul 2023

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Very unique place. Parking was a bit confusing.
Stayed 1 night in Jul 2023

8/10 Good

Arutyan, North Hollywood

Travelled with family
Liked: Cleanliness, property conditions & facilities
Overall was a nice hotel: located very near the center of the city, was nicely designed, and _. However, there were a few things that could’ve been better. One thing was the first night we arrived the door to our suite wouldn’t open. We put in the code emailed to us several times and the door would not budge. After around 30 minutes of that we pushed the door open and it worked only to realize there’s a second door. The second door again had the same problem except this time we couldn’t push it open. We called MiHotel and it was closed. Fast forward, someone previously locked the door with the keys meaning that only the code would not open the door. Another thing about this hotel was that the staff did not come in and refresh the room daily which was interesting but they did eventually come. All aside, it was a nice experience.
Stayed 6 nights in Jul 2023

6/10 Okay

Gerald

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Digital hotel so no staff contact except to tell me that there was a problem with my payment through Expedia. Digital is ok except when it doesn’t work: we had problems with WiFi and we couldn’t access TV channels. Very nice advertising but not practical.
Stayed 1 night in Jun 2023
Response from Sophie on Jul 12, 2023
Hello,Thank you for your feedback. We have taken your comments into account and we attach the utmost importance to your feedback in order to constantly improve our quality of service.However, our service is available at all times, so we could have intervened in the Suite. We look forward to welcoming you back soon.MiTeam

10/10 Excellent

Brenda

Stayed 3 nights in Jun 2023
Response from Sophie on Jul 12, 2023
Dear,Thank you very much for your excellent feedback on your MiHotel experience. We are delighted to read that you had a pleasant time, please know that your satisfaction is our priority.We look forward to welcoming you back soon,The MiTeam

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Sophie on Jul 13, 2023
Thank you for your excellent feedback on your first MiHotel experience.We hope to have the opportunity to show you our other beautiful Suites.See you soon,The MiTeam

10/10 Excellent

Craig

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely time in Barcelona. Great location and our hostess was very kind and she was great with our little ones.
Stayed 1 night in Jun 2023
Response from Sophie on Jul 13, 2023
Thank you very much for your excellent feedback on your first MiHotel experience.It is a real pleasure to have you as a guest.We look forward to welcoming you back soon.The MiTeam

10/10 Excellent

Gaelan

Travelled with family
Gorgeous room - perfect for a family of 3 The swing may have been my kid’s favorite thing for the whole visit to Lyon!
Stayed 2 nights in Jun 2023
Response from Sophie on Jul 13, 2023
Hello,We are pleased to read that you have appreciated our concept and the comfort provided, especially the swing !We would be delighted to welcome you back and show you the other Suites in our collection.See you soon at MiHotel,The MiTeam

10/10 Excellent

Idem

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved this place. State of the art, nicely decorated, keyless service and lots of space. So comfortable and clean. From now on I will always look for a MiHotel.
Stayed 2 nights in Jun 2023
Response from Sophie on Jul 13, 2023
Thank you for your excellent feedback on your MiHotel experience !We hope to have the opportunity to show you our other beautiful Suites.See you soon,The MiTeam

10/10 Excellent

Grahame

Liked: Cleanliness, staff & service, property conditions & facilities
Innovative, modern, very easy to find with good amenities around you.
Stayed 1 night in Jun 2023
Response from Sophie on Jul 13, 2023
Thank you for your excellent feedback on your MiHotel experience !We hope to have the opportunity to show you our other beautiful Suites.See you soon,The MiTeam

6/10 Okay

Dov

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Jun 2023
Response from Sophie on Jul 13, 2023
Nous vous remercions pour ce retour et espérons avoir le plaisir de vous accueillir à nouveau très prochainement.La MiTeam

10/10 Excellent

Darine

Liked: Cleanliness, staff & service, property conditions & facilities
Super et très amical!
Stayed 1 night in Mar 2023
Response from Sophie on Mar 21, 2023
Bonjour,Nous vous remercions pour votre très gentil commentaire et sommes sincèrement ravis que votre séjour se soit passé dans les meilleures conditions.Nous espérons avoir le plaisir de vous recevoir à nouveau pour d’autres jolis moments de partage.La MiTeam

10/10 Excellent

Jelena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Mar 2023
Response from Sophie on Mar 7, 2023
Hello,Thank you dearly for this lovely feedback ! We're pleased to read that you enjoyed your stay in Lyon.Looking forward to seeing you soon,LucieMiHotel

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Mark

Stayed 1 night in Dec 2022
Response from Sophie on Jan 17, 2023
Un grand merci Mark et au plaisir de vous recevoir à nouveau.SophieMiTeam

6/10 Okay

Deniz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all, this is not a Hotel in the traditional way. This is a group of executive suites located in the city. So there is no reception desk, no staff to be seen. The Check-In time is really late 17:00 for check-in is not acceptable since there is no reception to leave your luggage. If there were a small space to leave your luggage was present, it would be perfect
Stayed 3 nights in Nov 2022
Response from Sophie on Dec 6, 2022
Hello, We thank you for your comment.Our customer service is reachable 24h/24h if you have any question or problem during your stay and you can leave your luggage at our office, open every day from 10AM to 7PM.Your critical comments have been noted. We will consider carefully them. We hope to welcome you very soon in the MiHotel.SophieMiTeam

2/10 Terrible

William

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They changed hotels on couldn't get access to the room.

10/10 Excellent

barak

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
MiHotel is a great option for being close to everything in Lyon. Shower pressure is awesome decor is up to date has a window that you can look out and see the area. My only complaint is that the wifi does goes in and out a good bit. Otherwise highly recommend for two people.
Stayed 2 nights in Sep 2022
Response from Sophie on Sep 28, 2022
Hello, Thank you so much for this excellent feedback about your first MiHotel experience.It was a pleasure to have you as one of our clients.We hope to welcome you very soon in the MiHotel to discover other SuitesSophieMiTeam

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
So so apartment
Fairly comfortable, clean and well located. Note the office is on Place Bellecour, not the apartment. MiHotel staff were great help when the code to access room stopped working. Good: size of room, good small fridge, comfortable firm bed and cleaning daily. Nice touches include restock of coffee every day, netflix and a pay per mini bar. Not so good: likely the most uncomfortable couch ever built along with tiny coffee table to eat at, meaning the salon area is awkward and not worth the $$. and aircon was weak
Stayed 4 nights in Sep 2022
Response from Sophie on Sep 28, 2022
Hello,We thank you very much for this good grade and your nice comment. We are glad you liked our concept.Please note that we remain at your disposal by phone or email and it is always a pleasure to assist you if needed.Have a lovely day,SophieMiTeam

10/10 Excellent

Jana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Blush suite was great place to stay for a couple of days in Lyon. Due to associated entry codes, we never had to worry about bringing a hotel key. The room was clean every day. The suite is located in the attic of the building, yet, had air conditioning and provided this cozy French feeling in the city. Highly recommend it.
Stayed 4 nights in Sep 2022
Response from MiHotel on Sep 20, 2022
Hello,We want to thank you very much for this excellent grade and you kind message, we are glad you liked the Suite.We hope to welcome you again as soon as possible.Have a lovely day,ErickaMiTeam

10/10 Excellent

Nicol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well decorated and equipped room with great European character and court yard to experience a true European style living all tucked in this beautiful boutique hotel. The staff were very helpful and instructions were very details and easily understood. Would recommend and will stay again once in the city!
Stayed 1 night in Aug 2022
Response from Sophie on Sep 13, 2022
Thank you so much for your very good comment.We hope to see you soon again the next time you come back in Lyon.SophieMiTeam

2/10 Terrible

Charmi

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The building in which the room was located was sketchy. Rooms were not clean, lot of dust everywhere. Sheets were not clean and neither were the towels. Towels were wet and damp when we received them.
Stayed 3 nights in Jul 2022
Response from MiHotel on Aug 8, 2022
Dear Charmi, We are sincerely sorry you found the Suite not cleaned. Therefore, we had you on the phone during your stay and you mentioned that you did not like the Suite Sequoia. We are surprised that you did not mention anything about the cleaning at this moment, we could have come to intervene. We remind you that when you booked on the platform you chose the Suite Sequoia and it was exactly the Suite you stayed in. Have a lovely day, Ericka MiTeam

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was not clear from my booking with Expedia that the reservation was not complete until I contacted MiHotels. Then I got precise instructions for check-in The room was excellent and all the experience was comfortable. I would definitely stay again
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More than i expected
Pleasantly amazed. Last minute booking. Reasonable price. The service communication was spot on considering we spoke a different language. Helpful and patient. Pictures gave a good insight but was better than we expected. Clean and neat. The inside of the wardrobe was dusty! But minor in comparison. Snacks were provided at a cost. Even an additional service for special touches was available. The bed was comfortable and the room was cleaned when we were out. Nothing better than coming back to a clean room. The only downside for me was I could not work the coffee machine haha. Definitely worth a stop if your in Lyon. Mihotels.
Stayed 2 nights in Jul 2022

4/10 Poor

Alex

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
No AC
The location was clean and secure. The issue we had was with the air conditioner. It clearly states that AC was available but the thermostat would not allow us to turn it on. The thermostat was locked for heat only. We tried to call the customer service number and did not get any help. The temperature rose to 29 Degrees Celsius at night. Very disappointing stay.
Stayed 1 night in Jul 2022
Response from Sophie on Jul 27, 2022
Thank you for taking time to share your experience MiHotel. We are really sorry that it bothered you. Our customer service is reachable 24h/24h for any questions or problem during your stay. Sophie MiTeam

4/10 Poor

Maria

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The first night the apartment didn’t have enough towels or toilet paper and one bed had wet bedding. The staff was helpful in fixing this. The second day they never showed up to clean or replace towels. At 6pm I called, they delivered towels but no toilet paper and never cleaned. The staff was helpful on the phone but the service and conditions were not worth the money we paid.
Stayed 2 nights in Jul 2022
Response from Sophie on Jul 26, 2022
Good Morning, We are so glad the exchanges with our staff were good. Again, we sincerely apologize for those issues. As we told you, we did not make the daily cleaning on the second day because your kid was sleeping alone, we did not want to disturb. We hope to welcome you again and satisfy completely. Have a great day, Ericka MiTeam

4/10 Poor

Sandra

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The room itself is nice but what they do t tell you is that it’s in a dilapidated building. From crumbling paint in walls to dark corridors, missing exit door handle. Not to mention the nearest parking was 1/2 mile away. No loading zone to leave luggage. At 4:30pm attempted to reach the hotel administrator for help w the parking but they were already closed for the day.
Stayed 1 night in Jul 2022

10/10 Excellent

Alison, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

irina

Travelled with group
Liked: Property conditions & facilities, room comfort
Good but not excellent
Excellent location, nicely renovated, cleaning service should be improved, Wi-Fi is bad, no pots and pans for cooking(then what the stove for?) Customer service on phone is nice and efficient . Price:overrated
Stayed 3 nights in Jun 2022
Response from Sophie on Jul 7, 2022
Hello, We are delighted that you have chosen MiHotel for your stay and so glad you enjoyed your Suite. We hope to welcome you very soon in the MiHotel to discover other Suites and wish you a lovely day, Sophie MiTeam